2021 Audi Seat Backrest Remote Release Issue

Symptoms

Owners of affected 2021 Audi vehicles may experience difficulty locking the seat backrest in an upright position. The primary symptom is that it may require "more force than usual" to secure the seat backrest. A clear visual indicator of the problem is a "red indicator on the backrest latch" if the backrest is not properly locked into place.

Diagnosis and Trigger Conditions

The issue stems from a manufacturing discrepancy affecting the backrest remote release mechanism. This discrepancy can make it challenging to fully engage and lock the seat backrest. The condition is typically noticed when an owner attempts to restore the seat backrest to its upright, locked position after it has been folded or adjusted.

If the seat does not lock easily or requires excessive force, and the "red indicator on the backrest latch" is visible, it suggests the seat is not fully engaged and secured. This visual cue serves as a direct warning to the driver or passenger that the seat is not properly latched.

Repair Procedure Summary

Audi has initiated Service Action 72M1 to address this concern. The repair involves inspecting the backrest remote release mechanism and, if necessary, performing a repair to ensure proper functionality. Technicians are instructed to refer to "ELSA/ServiceNet" for comprehensive repair and claiming instructions, which detail the specific steps required for this service action.

Dealerships are also required to "Check daily campaign open inventory report or OMD" for affected vehicles currently in their inventory. It is mandatory to "Repair every affected inventory vehicle before delivery to consumers" to ensure all new vehicles are delivered with the issue resolved. There will be no specific parts allocation for this service action, suggesting the repair may involve adjustment or minor component work rather than a full part replacement. Technicians can reference the "Repair Projection Tool" in the campaign circular to view the potential VIN population for this service action.

Important Warnings

Owners should be aware of specific conditions related to this service action:

• No Parts Allocation: Audi has stated, "There will be no parts allocation" for this service action. This indicates that the repair likely involves adjustment or minor component work that does not require ordering new, dedicated parts. Technicians will use existing resources or perform a specific procedure.
• Inventory Vehicle Repairs: Dealerships are mandated to "Repair every affected inventory vehicle before delivery to consumers." This ensures that any new 2021 Audi e-tron seat backrest or other affected models on the lot are corrected before sale.

Owner Actions

If you own an affected 2021 Audi e-tron seat backrest, A6 allroad, or RS 6 Avant, it is recommended to "Schedule owner repairs immediately." Audi planned an "Owner mailing – June 2021" to notify affected vehicle owners. If you experience difficulty with your seat backrest or notice the "red indicator on the backrest latch," contact your authorized Audi dealer to arrange for the Service Action 72M1 repair.

For any additional assistance regarding this issue, you should contact Audi Warranty. Direct press inquiries should be directed to Audi Public Relations. Ensuring the proper function of your Audi e-tron seat backrest is important for safety.

Source: NHTSA ID 10197973