2021-2022 Audi Headlight and Taillight Optical Concerns TSB

Audi has released Technical Service Bulletin (TSB) 2061922/1, dated February 4, 2021, to provide guidelines for properly documenting visual concerns related to headlights and taillights on 2021-2022 Audi models. This TSB is crucial for ensuring that warranty claims for such defects are handled correctly.

Symptoms of Optical Concerns

Owners of 2021-2022 Audi vehicles may notice various visual defects in their headlight or taillight assemblies. These issues can affect the appearance and potentially the function of the lights. Common symptoms include:

• Moisture buildup: Condensation or water inside the lamp housing.
• Foreign objects: Debris or loose components visible inside the lamp.
• Lens imperfections: Haze, pitting, cracking, bubbles, or other markings on the inside of the lens.

If you observe any of these issues, it indicates a potential Audi headlight optical concerns or taillight optical concerns that should be addressed by a dealer.

When Documentation is Required

This TSB specifically details the process for technicians to document visual defects when a warranty claim is being submitted for a headlight or taillight. Proper documentation, including photos and defect flags, is essential for Audi to review and approve the claim. The process applies when the concern is not related to external damage or influence.

How Dealers Document Optical Concerns

To ensure a successful warranty claim for Audi headlight optical concerns or taillight issues, technicians must follow a precise photo documentation procedure. Before any repairs or component removal, specific photos must be taken:

Required Photos for Each Lamp

For every headlight or taillight being replaced due to a visual defect, three specific types of photos are needed:

1. Perspective View: This photo should show the general area of the vehicle and clearly identify which lamp (headlight or taillight) is affected. The entire lamp should be visible, and the photo should be in focus and properly lit.
2. Close-up View: A clearly focused close-up photo is required to show the specific customer concern. A defect flag should be used to point directly at the area of concern, ensuring it is visible and legible in the photo.
3. Production Label: After the affected component is removed, a photo of its entire production sticker or label is necessary. This label contains important part numbers and production dates.

All photos must be taken with the faulty component still installed on the vehicle, except for the production label photo. The defect flag used in the close-up photo must clearly show the VIN and date.

Warranty Claim Information

This TSB is specifically for warranty claims related to visual concerns on headlights and taillights under New Vehicle Limited Warranty (NVLW) or Certified Pre-Owned (CPO) Warranty. Dealers must submit a separate claim for each affected lamp.

Audi specifies particular service numbers (PID) and damage codes for different types of optical concerns:

• 9415/0030: For optical concerns on the inner headlight, such as foreign objects or broken inner covers.
• 9419/0015: For cracks, scratches, or similar damage on the outer or inner lens of the headlight.
• 9431/0030: For optical concerns on the inner tail light cluster, such as foreign objects.
• 9432/0015: For cracks, scratches, or similar damage on the outer or inner lens of the tail light cluster.

Important Warnings

Owners should be aware that this Technical Service Bulletin (TSB 2061922/1) is only applicable for warranty claims. If the visual concern is due to outside influence or damage not covered by warranty, the procedures outlined in this TSB may not apply.

Related Technical Service Bulletins

Audi notes that other TSBs may be applicable and should be consulted before proceeding with a warranty claim for optical concerns. These include:

• TSB 2012749: "94 Exterior lights, moisture accumulation" (applicable to all models).
• TSB 2058420: "94 Tail light or front indicator in bumper is cracked, broken, leaks, or does not work" (applicable to Q3, Q5, Q7, Q8, Audi e-tron quattro, and Audi e-tron Sportback).

Always check with your Audi dealer's Parts Department and/or ETKA for the latest information on parts and service references.

NHTSA ID: 10187000