2025-2026 Audi MMI Android Auto Volume TSB 2076587/3

Owners of certain 2025-2026 Audi Q6 e-tron, A6 e-tron, A5, A6, and Q5 vehicles in the United States may experience an Audi Android Auto volume issue where media playback volume is lowered or interrupted during navigation prompts. This occurs even when the volume reduction during navigation prompts has been disabled in the vehicle's Multi Media Interface (MMI) settings. Audi Technical Service Bulletin (TSB) 2076587/3, released on October 7, 2025, specifically addresses this concern.

This TSB clarifies that the MMI settings do not control this particular behavior when using Android Auto. Instead, the volume adjustment is managed by the Android device or the specific media playback application being used.

Symptoms and Customer Complaints

Owners may notice the following symptoms related to the Audi Android Auto volume issue:

• The primary complaint is that "media playback volume is lowered or interrupted during navigation prompts" when using Android Auto, even if the MMI setting for volume reduction during navigation prompts has been disabled. This is described as "information, navigation, communication, entertainment -> audio playback, audio settings -> volume -> audio playback volume during navigation announcements."
• The system may exhibit a complaint type of "noises, vibrations -> too quiet" or describe the functionality as "self-adjusting" or "not adjustable" regarding audio playback volume during navigation announcements.
• It is important to note that when media is played back via the MMI's entertainment features (e.g., connected directly via Bluetooth audio or USB), the volume reduction operates as expected. This distinction highlights that the issue is specific to Android Auto integration.

Technical Background and Diagnosis

Dealerships can reproduce the complaint, confirming the Audi Android Auto volume issue. The technical background provided in TSB 2076587/3 explains that the audio volume reduction in Android Auto is directly controlled by the paired Android device or the specific media playback app used on that device. Crucially, the audio volume reduction setting within the Audi MMI system has no effect on this behavior. This means the vehicle's internal settings cannot override the app's or device's control over navigation prompt volume.

Audi states that a "Production Solution" for this behavior is "Not applicable," reinforcing that the vehicle itself is not the source of the issue.

What Owners Should Know

Audi TSB 2076587/3 explicitly states that billing under warranty is not permitted for this issue. This indicates that the concern is not a defect requiring a warranty repair by the dealership, but rather a characteristic or configuration of third-party Android applications and devices. Owners should not expect their Audi dealer to perform a warranty repair for this specific condition.

Resolution and Owner Actions

Since the Audi Android Auto volume issue is not controlled by the vehicle's MMI, the resolution lies within the Android device and its applications. Owners should take the following steps:

1. Check App Settings: Investigate the settings within the specific navigation and/or media playback apps on their Android phone. Many apps feature individual settings regarding "muting or interrupting media playback during navigation prompts."
2. Contact App Support: If no such setting is found within the app, owners should contact the support team for that specific application. Support links are often provided within the app itself or on the Google Play store.

Revision History

Audi Technical Service Bulletin 2076587/3 has undergone several revisions to ensure accuracy and include additional vehicle models:

• Revision 3 (Current): Released on October 7, 2025, this revision included a revised header that added more models to the scope of the bulletin.
• Revision 2: Released on April 16, 2025, this revision also featured a revised header to include additional models.
• Revision 1: The initial publication of this bulletin occurred on January 14, 2025.

Additional Information

All part and service references provided in this TSB (2076587) are subject to change and/or removal. Audi advises technicians and owners to always check with their Parts Department and/or ETKA for the latest information and parts bulletins. Additionally, the Repair Manual should be consulted for details on fasteners, bolts, nuts, and screws that require replacement during any related repair.

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Source: NHTSA ID: 11025303, TSB ID: 2076587/3