2022-2023 Audi A6 / A7 Abrupt Shifting TSB

Owners of 2022-2023 Audi A6, A6 allroad, and A7 models may experience an Audi A6 abrupt shifting behavior, specifically when the vehicle shifts to higher gears. This condition, described as feeling "rough" or "abrupt," has been identified by Audi as a software issue within the Transmission Electronics control module, J217.

Symptoms

Customers may notice that their vehicle's transmission exhibits "rough" or "abrupt" shifting when changing to higher gears. This Audi A6 abrupt shifting sensation is the primary indicator of the underlying software problem.

Diagnosis and Trigger Conditions

When diagnosing this issue, technicians can typically reproduce the customer's complaint of abrupt shifting. Importantly, the workshop findings indicate that no relevant event memory entries (DTCs or fault codes) are logged in the gearbox control unit despite the noticeable shifting behavior. This absence of fault codes points directly to a software anomaly rather than a hardware malfunction.

Repair Procedure Summary

The solution for the Audi A6 abrupt shifting condition involves updating the software in the Transmission Electronics control module, J217. This control module is identified by address word 0002. The update must be performed using the SVM action code 02A230. After the software update, it is crucial to reconfigure various other control units to ensure they function correctly in conjunction with the newly updated gearbox control unit.

Required Software and Part Numbers

• Control Unit: Transmission Electronics control module, J217 (address word 0002)
• SVM Action Code: 02A230
• Old Software Part Number: 4K0927153BT
• Old Software Version: 0002
• New Software Part Number: 4K0927153DH
• New Software Version: Any version greater than 0001

Important Warnings for Owners

Audi emphasizes that if non-genuine components have been retrofitted to the vehicle, or if modifications have been carried out by third parties (such as tuning), these components may not function correctly after the software update and reconfiguration process. Neither Audi AG nor the dealership will accept liability for any damage resulting from such modifications or the failure to update the software. It is essential for owners to disclose any such modifications to their service center.

Warranty Information

This Technical Service Bulletin (TSB 37 24 26 2075033/1) outlines the warranty claim details for this repair:

• Claim Type: Informational only if the vehicle is outside of warranty.
• Service Number: 3730
• Damage Code: 0041
• Labor Operations:
  • Software update (0151 0010) – Refer to SRT for associated operations.
  • Software update (0151 0060) – Time stated on the diagnostic protocol.
• Claim Comment: As per TSB 2075033/1.

All warranty claims must comply with the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

NHTSA ID: 11009935