2022 Audi A3 Starter/Generator Special Parts Collection 27K4

Audi has announced a Special Parts Collection program, identified by code 27K4, to address the starter/generator in specific 2022 Audi A3 Sedan vehicles. This program ensures that affected components are replaced without cost to the owner. This initiative, detailed in an Audi Dealer Communication dated November 20, 2023, focuses on maintaining vehicle reliability and performance. The repair became available starting November 21, 2023.

What's Being Addressed

Audi is undertaking this program to replace the starter/generator in selected 2022 Audi A3 Sedan models. All eligible vehicles will be identified with the Special Parts Collection code 27K4 in the ELSA system, which is Audi's electronic service information platform. The replacement of the starter/generator will be performed free of charge by an authorized Audi dealer.

Approximately 81 vehicles in the USA are included in this program. While this number reflects the overall population, some vehicles may have already received the necessary repair. Dealers are instructed to check the Campaigns/Actions screen in ELSA on the day of repair to confirm VIN eligibility. ELSA is noted as the only valid campaign inquiry and verification source for this program.

Important Warnings for Owners

Owners should be aware of specific conditions related to this program, identified by the internal code 27K4_DLR_LAUNCH:

• Mandatory Parts Return: The return of removed parts is mandatory under this action. Claims for replacement are subject to cancellation if the removed parts are not returned, or if they are improperly returned.
• Program Expiration: Audi has a specific number of parts allocated for this program. Once this goal is reached, the program will end, and no further replacements will be made under this initiative. Owners should keep this in mind when scheduling their service, as "Time is of the essence."
• Parts Allocation: Parts for this program will be managed by free order, meaning there will be no specific parts allocation to dealers. This emphasizes the need for timely scheduling.

Repair Procedure and Dealer Instructions

The repair involves replacing the starter/generator. Authorized Audi dealers will perform this service. The repair became available on November 21, 2023. Technicians are directed to consult the ELSA system and the Service References tool in Elsa2Go for comprehensive repair and claiming instructions. These tools provide the complete, detailed steps required to perform the replacement correctly.

Dealers are also instructed to check their daily campaign open inventory report or OMD (Open Market Data) for affected vehicles currently in their inventory. This ensures that any new or used 2022 Audi A3 starter generator issues are addressed before customer delivery.

Owner Action

If you own a 2022 Audi A3 Sedan, it is recommended to schedule your repair immediately due to the finite nature of this program. Audi began mailing notifications to owners in November 2023. You can verify if your 2022 Audi A3 starter generator is included in this program by contacting your local authorized Audi dealer. They can check your vehicle's VIN in the ELSA system for eligibility under Special Parts Collection 27K4.

Source: NHTSA ID: 10245644