Volvo XC90 Complaints

162 consumer complaints on file.

#11615593September 20, 2024
SERVICE BRAKES
WHEN PUTTING THE VEHICLE INTO REVERSE, THE BRAKE PEDAL AUTOMATICALLY HAD TENSION, THEREFORE, I WAS UNABLE TO PRESS DOWN ON THE BREAK AS NORMAL. WITH LITTLE FORGIVENESS, I ATTEMPTED TO REVERSE AND ROLL BACK IN A SMALL PARKING LOT OF A LOCAL SCHOOL. AS I WAS ATTEMPTING TO ROLL BACK, THE CAR MADE A LOUD NOISE WHEN I WOULD TRY TO ENGAGE THE BREAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615583September 20, 2024
AIR BAGS
I received an SRS airbag, service urgent, drive to workshop warning. I took the car in six times the first two times they said it was a software update and they failed to update the software the third time they updated the software. It didn’t work the fourth time they said it was the passenger seat and the scale wasn’t working or connecting so it was throwing off the airbag. They fixed that, it didn’t change that warning. I still got the warning. And the last time they said it was a battery issue the battery wires weren’t connecting. They fix that, but after five minutes of driving out of the dealership and a repair shop, the warning came up again.I’ve sent an email to Corporate asking for either a refund or or a new car in accordance with the lemon law of California. They want me to take it in the seventh time which I refuse to do because the car is on safe safe to drive and I have two kids that I cannot keep driving in this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613402September 9, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, WHEELS
The brakes did not work when the automatic emergency braking turned on. When I pressed the brakes all the way down, the brakes didn’t respond because it was still in automatic mode. I was able to swerve into the next lane to not hit the vehicle in front of me. The automatic emergency braking also turned on when I was reversing from a parked location when there was a vehicle waiting to park behind me and my vehicle stoped and didn’t come off of brake/park mode. I had to turn my vehicle on and off again to get it to move again. I have taken my vehicle in twice for shaking. My back rotors were replaced 2 weeks ago but my vehicle still shakes. This car only has around 21,000 miles to have so many issues already with rotors and shaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611871August 30, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
The system that starts the vehicle, called a igs failed yet again. This failed at 700 miles in downtown chicago on the street blocking traffic. Now several months later today going on a trip and the vehicle dies in the middle of the street blocking traffic. Was unable to restart the vehicle again. Attempted to contact Volvo Customer Service and was on hold over 25 minutes without talking to someone. Tried to find a way to put vehicle into neutral to safely move out of the way, but this vehicle has no way to manually overrride it. It posed a safety risk and could of easily caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611104August 27, 2024
POWER TRAIN, STEERING
Vehicle steer violently on pilot assist and powertrain disabled, not allowing us to steer the wheel on a highway. (Last year) We were lucky no other cars were nearby, needed a reboot for the wheels to work again. Dealership isn’t sure what happened. Now we have a hybrid system failure which a lot of cars with the same model Xc90 T8 is having with the hybrid system. Please investigate into this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610344August 22, 2024
UNKNOWN OR OTHER
Air conditioning is not working within one month of purchase. In 110 degree heat in Arizona , this is a safety issue. This has also occured on another new volvo xc90 in Austin , Texas. At least two failures on brand new volvo xc90.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603372July 19, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, EXTERIOR LIGHTING:TURN SIGNAL
Since purchasing this vehicle in October 2023 I have had multiple issues with the fuel door not opening, the turn indicator light not working, the backup cmera and sensors continue to engage the rear brake intervention system when there's nothing behind the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600171July 8, 2024
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Third instance of reduced engine performance warning system taking over the car, which results in the "turtle mode" coming on and throttling vehicle speeds. The car does not respond to gas except at lower speeds. Then the Check Engine light also came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592932June 6, 2024
ELECTRICAL SYSTEM
There have been three incidents where the following happens: While driving in regular suburban driving, the entire infotainment system and cluster panel (all digital--odometer, tachometer, everything) shut off entirely (go black) and the climate system also shuts off. It goes through some reset cycle and then eventually restarts after several seconds. Both times it has been right after pressing some button on the steering wheel that controls the infotainment or doing some operation with the infotainment system such as skipping a track or making a call. Apple Car Play has not been in use. The first time it was 4-5 months ago (2024). The second time was about 2 months ago. The third time was on June 6, 2024. This third time, while at a red light, everything went black and even the car shut off. Luckily, the car was not moving and within a couple of seconds, without touching anything or changing anything, it restarted itself and the infotainment system and cluster rebooted. I am concerned that this may eventually happen while the car is moving. Will be taken to the dealer for review/repair immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592156June 3, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Check engine light comes on every few weeks. Dealer inspects, resets, and says software issues. Now engine performance lights and "turtle mode" has come on twice throttling my speed while driving. Again no known cause and just resetting. Currently in a loaner vehicle while they research.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590899May 27, 2024
SERVICE BRAKES
Pressing P button does not engage the parking brake 100% of the time. Multiple times I have pressed the P button when concluding a drive and pulling into a spot with the normal friction brakes engaged, and nevertheless the car keeps rolling once the brake pedal is released, until the P button is pressed again in a much more deliberate fashion. This is a big safety issue. Pressing the P button with normal force should cause the parking brake to engage. At this point I now bypass the P button and switch the car off, which I know works 100% of the time to auto-engage the parking brake. Volvo needs to address the failure of the P button to perform its function.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590688May 25, 2024
SEAT BELTS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I've owned several vehicles in my life. The Volvo XC 90 advanced "safety features" have caused more near accidents in the first 10 months of owning this vehicle than anything I have ever experienced. The collission prevention and auto-braking features cannot be disabled on this car and they are defective and extremely dangerous. On sevreal occasions (four in the last two weeks alone) the auto-braking has engage when performing simple task and common suburban style shopping center parking lots. Backing into spots (which is proven to be safer -- my employer used to require it) the auto braking SLAMS onthe brakes and tightens the seatbelts. I am not exagerrating I've almost had a heart attack it's so jarring. Once I performed a u-turn (was perfectly legal) but due to something in the road had to back up to do a three point turn -- the auto braking engaged. I was stuck without the ability to move quickly and was almost hit. In short, many false positives from this sytem that cause MORE HARM than good. It has prevented zero accidents and has caused me to almost get into an accident or scared the living you know what out of me and my passengers all but too many times. In adidtion to these issues, the infortainment system (Android based) has hung on sevreal ocassions. In those instances I cannot control the air conditioning, defroster, etc. Lastly, the last, the lane departure feature is similarly flawed to the auto braking features. Correcting or warning when there is nothing. These features that are supposed to help are in fact making my driving experience more dangerous. It has happened so many times, I'm considering involing an attorney. I have warned friends and family of the dangers of Volvo's flawed technology platform and "advanced safety features." I also shared thsi feedback withthe dealer who offered a simple "wipe and restore" of the infortainment system. At the core, the system is broken and flawed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586275May 1, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Multiple times when driving the car, all sounds that the car makes will simply stop working. This includes things like the safety features and warning sounds, the turn signals, the radio, any map directions, etc. We have researched online for a solution and found others with similar problems, and we have reported the issue to the dealer on 3 different occasions - they took it into service and told us they did updates to the software, but none of their changes have prevented this from happening again. It is random. Other times, the screens will simply lock up, but the audio still works. Eventually, the system will reset. Sometimes all it takes is turning the car off and back on again, other times we've had to leave it to sit overnight before it is working again. This is clearly a safety issue and also a ridiculous thing to have happen to a car that costs over $70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584375April 22, 2024
ELECTRICAL SYSTEM
Installation of GeoTab Telematics devices on entire fleet of 2024 Volvos (regardless of model) resulted in sporadic, unplanned and random acceleration, engine revving, transmission shifting, switching from electric (hybrid mode) to gas mode. Vehicle lurches and surges.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583268April 16, 2024
ENGINE AND ENGINE COOLING
The contact owned a 2022 Volvo XC90. The contact stated that while driving in stop-and-go traffic, the odor of smoke was suddenly present inside the vehicle and moments later smoke was viewed coming from under the hood. The vehicle was stopped and moments after exiting the vehicle the vehicle was engulfed in flames. The fire department was called to the scene and extinguished the flames. During the incident, the vehicle and property inside the vehicle were destroyed. A fire report was taken at the scene and the vehicle was towed to the local towing yard. The cause of the fire was not yet determined. The manufacturer was not yet notified of the failure. The local dealer was contacted. The failure mileage was 11,000
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11582432April 11, 2024
ENGINE, ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST
We drove this vehicle to a family event in chicago. We pulled the vehicle out of the parking garage and pulled into a downtown street in front of a hotel to load the vehicle up. Once the family was loaded the vehicle up the car would not start it had 700 miles when it failed. we were stuck on a busy street trying to start the car. I called roadside assitance and someone came out with a jump pack, but the battery was not dead. I was in the pouring rain trying to figure out what was wrong. They did hook a computer up to find several faults in the computer. It did also indicate a left turn signal fault. also talking with roadside assistance the agent said that was the 2nd call he had with no start issue. finally it did start but the check engine light was on the whole trip home, had to cut our trip short and drove as far as we could in fear the car would not restart. It kept coming back with the left turn signal fault and did not shut off the car even pumping gas in fear of not restarting then all of a sudden with cruise control on the car just jerked itself amd almost pulled us off the freeway. now it has been at the dealer all week researching forums this seems to be a common issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578997March 22, 2024
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
I was going 60 mph when the check engine light came on , the car started to jerk and reduce speed. I pulled onto the shoulder until the car stopped. I than proceeded to drive slowly and the turtle appeared on the dash. I drove about another mile until I reached my home doing 30 miles per hour or less.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564688January 10, 2024
POWER TRAIN
Park fails to engage when pressing the P button adjacent to the shifter. It will, however, engage 100% of the time when applying additional pressure. The button doesn’t actually travel any further when applying the additional pressure, but park will engage. It’s even possible to push the button down fully, hold it for several seconds, and then apply additional pressure to cause it to engage. The tactile response of the button occurs too soon before activation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564107January 8, 2024
VISIBILITY/WIPER
Heat does not work in Hybrid Vehicle. Prevents windshield from being able to be defrosted in winter. Should be covered under warranty, however when I took it to the dealer they report that multiple Volvo have this problem and there is a part shortage. Because of this problem, the vehicle is unsafe to drive the vehicle in the winter because it won't generate enough heat to melt the snow and ice that hits the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557619November 30, 2023
ELECTRICAL SYSTEM
All of the electronics are malfunctioning, no navigation, possible airbag and seatbelt malfunction, warning lights on. I am concerned that all of the electronic safety systems are not working properly. Internal SOS button not working. Herb Chambers Volvo in Norwood, Ma. Service manager has confirmed that this is a problem with the 2024 XC90. The car is brand new and Herb Chambers Volvo does not have any available appointments for several weeks to address concerns. I also contacted Volvo USA and they were unable to assist. I have also requested that the area Volvo factory rep, Tom Laforte contact me and I have not heard back from him. In the meantime we are unable to drive our new Volvo due to these safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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