Volvo XC90 Complaints

1,540 consumer complaints on file.

#10923852November 2, 2016
WHEELS
THE SPARE TIRE CABLE ASSEMBLY BROKE, CAUSING SPARE TIRE TO DROP FROM UNDER VEHICLE WHILE PARKED IN GARAGE. THE CABLE ASSEMBLY DISMOUNTED FROM THE CARRIER NUT. SPARE TIRE HAS NEVER BEEN USED MY OWNER. IF VEHICLE WAS TRAVELING ON ROAD AT TIME OF CABLE MALFUNCTION, WOULD HAVE CAUSED AN ACCIDENT OR POSSIBLE DEATH. PLEASE ADVISE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923903November 2, 2016
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THERE IS A VERY STRONG SMELL OF GAS WHILE DRIVING AT ALL SPEEDS. THE SMELL GETS WORSE ON THE RIGHT HAND REAR PASSENGER SEAT WHEN PARKED. I TOOK IT IN FOR DIAGNOSIS AND WAS TOLD THERE IS A LEAK ON TOP OF THE FUEL PUMP. I CALLED TO VOLVO OF NORTH AMERICA SEE IF THERE IS A RECALL. THE LADY I TALKED TO WAS VERY NICE AND SEAMED KNEW EXACTLY WHAT I WAS TALKING ABOUT. IF THIS A PROBLEM WHY IS THERE NO RECALL IN ALL STATES IN USA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923904November 2, 2016
SERVICE BRAKES, SEAT BELTS, STEERING
ON APPROXIMATELY SIX DIFFERENT OCCASIONS, THE COLLISION AVOIDANCE SYSTEM HAS BEEN TRIGGERED ERRONEOUSLY, WHEN NO OTHER VEHICLES WERE NEAR MY CAR, TO THE POINT THAT THE AUDIBLE AND VISUAL ALARMS WERE TRIGGERED, MY DRIVER'S SEATBELT PULLED ME BACK AGAINST THE DRIVER'S SEAT, TWO OF THOSE TIMES THE CAR SWERVED ITSELF AND ANOTHER TWO OF THOSE TIMES THE CAR BRAKED ITSELF, WITHOUT ANY PROMPTING FROM THE DRIVER TO DO SO. THE DEALERSHIP TOLD ME TODAY THAT BECAUSE THE SYSTEM WORKS ON RADAR THAT SOMETIMES THIS WILL HAPPEN. I BELIEVE THAT THESE SYSTEMS NEED TO BE PRACTICALLY ERROR PROOF BECAUSE IF THE CAR BRAKES ITSELF, OR SWERVES ITSELF, WITHOUT ANY ACTION FROM THE DRIVER IT COULD POTENTIALLY *CAUSE* AN ACCIDENT. NOT TO MENTION THAT IT'S VERY SCARY WHEN IT HAPPENS AND THEN THERE HAS TO BE SOME EMOTIONAL RECOVERY AS A DRIVER TO OVERCOME THESE EPISODES. THE CAR HAS ABOUT 1000 MILES ON IT. ALL OF THESE INCIDENTS HAPPENED ON CITY STREETS, WHILE THE CAR WAS GOING ANYWHERE FROM 25-45 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920360October 31, 2016
POWER TRAIN, WHEELS
TL* THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT THE ALL WHEEL DRIVE SENSOR MALFUNCTIONED. THE VEHICLE WAS TAKEN TO A MECHANIC, BUT WAS UNABLE TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V434000 (WHEELS). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920412October 31, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL
AT LEAST THREE TIMES NOW THE AUTOMATIC BRAKING SYSTEM HAS APPLIED WITHOUT ANY OBJECT OR VEHICLE IN FRONT. ONCE WAS ON THE I95 AT 65MPH GOING UNDER A BRIDGE THE BRAKE SUDDENLY APPLIED CAUSING THE CAR TO DIP AND PASSENGERS TO BE SHAKEN, THEN IT CONTINUED AS NORMAL. ANOTHER TIME ON THE I78 NEAR NEWARK AIRPORT AT 50MPH PASSING SOME PARKED CARS ON THE SHOULDER THE BRAKES APPLIED. ANOTHER TIME IN LOCAL TRAFFIC AT 30MPH THE BRAKES APPLIED POSSIBLY WHEN THERE WAS A SLIGHT DIP IN THE ROAD. THE CAR HAS BEEN LOOKED AT A COUPLE OF TIMES AND HAD A SOFTWARE UPDATE, BUT IT STILL DOES IT. IT HAS NOW BEEN IN THE SHOP FOR TWO WEEKS WITH NO RESULT VOLVO SUGGESTED IT WAS EZPASS AND WE COULD WRAP THE EZPASS IN FOIL (AND WHAT, UNWRAP IT FOR EACH TOLL BOOTH!). THIS IS A FRIGHTENING SAFETY ISSUE BECAUSE IF WE HAD BEEN TAILGATED A CAR WOULD HAVE HIT US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920415October 31, 2016
STRUCTURE:BODY:TAILGATE
WHEN PARKED IN A SCHOOL CAR PARK IN NJ IN A RAINSTORM THE TAILGATE OPENED ON ITS OWN WHEN AN ELECTRICAL STORM WAS ON. I WAS SITTING IN THE CAR AT THE TIE SHELTERING FROM THE RAIN. I CLOSED THE DOOR FROM THE INSIDE AND LOCKED THE CAR. THE TAILGATE OPENED AGAIN. AND REPEATEDLY DID IT FOUR TIMES IN ALL SPECIFICALLY DURING THE ELECTRICAL PERIOD OF THE STORM. THIS WAS AN EXPLICIT PERIOD OF 20 MINUTES DURING A 2 HOUR RAINSTORM. THERE WAS A BIKE RACK IN A HITCH AT THE TIME SO I WONDER IF THE CAR HAS EITHER A POOR EARTH OR STATIC SENSITIVITY FOR THE ELECTRONIC DOOR SWITCH. THIS IS A SAFETY ISSUE IN CASE IT CAN HAPPEN WHEN DRIVING ESPECIALLY IF MY DOGS WERE IN THE BACK AND FELL OUT ON THE INTERSTATE. ITS A THEFT ISSUE IF IT HAPPENED WHEN PARKED ON A STREET AND ALLOWED PEOPLE ACCESS TO MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918891October 25, 2016
ENGINE, UNKNOWN OR OTHER
OWNED THIS NEW 2016 XC 90 T8 FOR ABOUT 30 DAYS. CHARGED CAR OVERNIGHT AS USUAL. DROVE IT ABOUT 3 MILES THE NEXT MORNING AND SUDDENLY CAR SPEED SLOWED DRAMATICALLY TO ABOUT 10 MPH AND A "CAR WILL NOT RESTART, DRIVE TO NEAREST DEALERSHIP" UNFORTUNATELY, I WAS NOT IN THE POSITION TO DO SO, SO I PULLED INTO A STRIP MALL TO SAFELY PARK THE CAR AND WHEN I TURNED OFF THE CAR, IT WOULD NOT RESTART. BATTERY WORKING FINE, AS RADIO, AND LIGHTS WORKED , BUT CAR WOULD NOT POWER ON. WAS ADVISED BY DEALERSHIP, THIS WAS AN ISSUE THEY HAD JUST SEEN THE WEEK BEFORE AND IT WAS A "SOFTWARE ISSUE". CAR TOWED TO DEALERSHIP AND I AM WAITING TO HEAR. IT APPEARS THIS IS NOT AN UNCOMMON ISSUE AFTER CONSULTING SEVERAL VOLVO ONLINE FORUMS. WITH NO DRIVE POWER, THIS CAR IS NOT ABLE TO SHIFT INTO NEUTRAL FOR THE TOW TRUCK EITHER. VERY VERY UNSAFE AND IT IS A BRAND NEW CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918676October 24, 2016
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
THE TOUCH SCREEN, WHICH CONTROLS BOTH BASIC AND COMPLEX FUNCTIONS OF THE CAR, IS SO DISTRACTING TO USE THAT UNTIL SATURDAY IT WAS AN ACCIDENT WAITING TO HAPPEN. ON SATURDAY THAT ACCIDENT DID HAPPEN. THE PROBLEM IS THAT THE TOUCH SCREEN IS NEEDED TO CONTROL BASIC AND FREQUENT FUNCTIONS SUCH AS CLIMATE CONTROL AND THE RADIO. MERELY CHANGING THE TEMPERATURE REQUIRES AS MUCH ATTENTION - AND DIVERSION FROM DRIVING - AS USING A CELL PHONE MIGHT. WHILE CHANGING THE TEMPERATURE MY WIFE SIDESWIPED A GUARD RAIL ON A COUNTRY ROAD. FORTUNATELY THE ACCIDENT WAS NOT TOO BAD BUT I'VE BEEN WORRIED ABOUT THE DISTRACTION CAUSED BY THIS CONTROL SCREEN DURING THESE MOST BASIC FUNCTIONS. I HAVE, FOR EXAMPLE, STOPPED CHOOSING RADIO STATIONS ON THE SCREEN AS IT REQUIRES TOO MUCH ATTENTION AND HAVE FOUND THAT JUST TURNING OFF THE AIR CONDITIONING REQUIRES FAR MORE ATTENTION THAN IS SAFE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10916434October 17, 2016
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
DURING DRIVING ON A LOCAL ROAD AT APPROX. 45 MPH, THE ELECTRONIC DASHBOARD DISAPPEARED (SO YOU HAVE NO VISIBILITY TO SPEED, FUEL, WARNINGS), THE CAR RAPIDLY DECELERATED TO 10 MPH AND WOULDN'T GO ANY FASTER AND ALL NON-STEERING CONTROLS (RADIO, AC, NAVIGATION, ETC.) FROZE. IT HAS REMAINED THAT WAY SINCE EVEN AFTER POWER CYCLING. APPARENTLY THIS CAN BE TEMPORARILY FIXED BY DISCONNECTING THE 2 BATTERIES. BUT IT CAN HAPPEN AGAIN WITH NO WARNING. THIS HAPPENED TO ME AND HAS HAPPENED TO OTHERS I KNOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913901October 5, 2016
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2016 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE DECELERATED INDEPENDENTLY. THE CONTACT MENTIONED THAT THE INSTRUMENT PANEL FAILED TO ILLUMINATE AND PROVIDED READING LEVELS FOR THE VEHICLES FUNCTIONS. THE VEHICLE WAS TOWED TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000. THE VIN WAS NOT PROVIDED. THE CONSUMER STATED THE VEHICLE WAS REPAIRED IN OCTOBER 2016. THE DEALER BELIEVED THERE WAS A GLITCH IN THE COMPUTER. HOWEVER, THE SAME PROBLEM OCCURRED ON DECEMBER 18, 2016. THE DEALER BELIEVED IT WAS THE FUEL PUMP. UPDATED 02/06/17.*JB THE CONSUMER REQUESTED AN UPDATE.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913682October 4, 2016
POWER TRAIN
THERE APPEARS TO BE AN INTERMITENT DEFECT WITH THE TRANSMISSION WHEN THE VEHICLE GETS WET. WHEN WET THE VEHICLE LOCK UP AND NOT EASILY GO INTO FORWARD OR REVERSE. THIS OCCASIONALLY OCCURS AFTER GOING THROUGH A CAR WASH OR WHEN THE VEHICLE IS DRIVEN IN WET WEATHER AND THEN, PARKED. AFTER A FEW HOURS, WHEN IT IS ATTEMPTED TO PUT THE VEHICLE IN GEAR, THE TRANSMISSION IS LOCKED UP AND THE VEHICLE WON'T MOVE. ONLY BY ROCKING THE VEHICLE DOES THE TRANSMISSION LOOSEN UP AND THE VEHICLE GOES INTO REVERSE. THE PARKING BRAKE IS NOT ENGAGED. THIS ISSUE IS MENTIONED MULTIPLE TIMES ON VOLVO RELATED FORUMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910994October 2, 2016
ELECTRICAL SYSTEM, POWER TRAIN
THE DASHBOARD INSTRUMENT PANEL SUDDENLY WENT BLANK ON A CITY STREET AND THE CAR COULD NOT ACCELERATE MORE THAN ABOUT 5-10 MILES PER HOUR. IT'S FRIGHTENING TO IMAGING WHAT WOULD HAVE HAPPENED IF THIS OCCURRED ON A HIGHWAY. VOLVO'S TOWING COMPANY PUT REAR WHEELS ON GROUND AND DAMAGE ALL WHEEL DRIVE SYSTEM DURING TOWING. AFTER STAYED AT DEALERSHIP FOR A MONTH BUT WITHIN 48 HOURS AFTER PICKUP, A WARNING MESSAGE "ALL WHEEL DRIVE SERVICE REQUIRED" POPPED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911010October 2, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
THE "AUTO BRAKING" FUNCTION RELATED TO THE PASSIVE COLLISION AVOIDANCE ACTIVATES WITH NO OTHER OBJECT IN THE AUTOMOBILES PATH. IT HAS ACTIVATED 6 TIMES IN THE PAST 4 MONTHS. THE CAR WENT INTO THE DEALERSHIP IN SEPTEMBER 2016 AND THEY SAID THEY COULD NOT REPLICATE THE INCIDENT (NOT SURPRISING AS IT HAPPENS ON A "RANDOM" BASIS. IN THE PAST 10 DAYS IT ACTIVATED 3 TIMES. IT WAS TAKEN TO THE DEALERSHIP ON 9/30/16 AND IS STILL THERE. I ALSO HAVE A COLLEAGUE WITH THE SAME VEHICLE (INSCRIPTION TRIM PACKAGE) AND THEY ARE EXPERIENCING THE SAME RANDOM "AUTO BRAKE" ACTIVITY. IT HAS DONE IT AT LOW SPEED AND MEDIUM SPEEDS IN RESIDENTIAL AREAS, AS WELL AS AT 60 MPH ON THE FREEWAY. IT HAS ACTIVATED WHILE GOING STRAIGHT, GOING DOWN A HILL WITH NO VISIBLE CAR OR OBJECT IN SITE, AND WHILE TURNING. VERY CONCERNING AND IT IS AN IMMEDIATE SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910152September 28, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 VOLVO XC90. WHILE DRIVING APPROXIMATELY 72 MPH, THE INSTRUMENT PANEL BEGAN TO FLASH OFF AND ON. THE VEHICLE SUDDENLY SHUT OFF AND STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CENTRAL ELECTRONIC MODULE WAS DAMAGED DUE TO WATER EXPOSURE AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910304September 28, 2016
ELECTRICAL SYSTEM
09/24/2016 WHEN STARTING CAR NOTED DRIVER DISPLAY BLANK. CAR SPEED REDUCED TO 5-10 MPH. UNABLE TO ACCELERATE ON CITY STREETS, HAD TO PULL-OVER AND AWAIT TOW TO DEALERSHIP. INITIALLY DELAER THOUGHT TO BE SOFTWARE ISSUE BUT HAS BEEN UNABLE TO DEFINITIVELY IDENTIFY ISSUE. VOLVO ENGINEER EN ROUTE. AS OF 09/28 NO SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903842September 6, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHILE DRIVING AT @35MPH ON A BUSY CITY STREET THE CAR DECELERATED SUDDENLY WITHOUT WARNING AND THE DRIVERS INSTRUMENT PANEL WENT OUT, GIVING ME, THE DRIVER A BLANK SCREEN. CAR WOULD NOT ACCELERATE AND SLOWED TO ABOUT 5MPH. NO PREVIOUS INDICATION OF THIS HAPPENING. SPOKE WITH 2 VOLVO SERVICE DEPARTMENTS AND BOTH PROVIDERS STATED THIS HAS HAPPENED TO OTHER CARS BEFORE. THIS IS A HUGE SAFETY DEFECT ESPECIALLY ON A BRAND NEW CAR. WHAT IF I HAD BEEN ON A FREEWAY GOING 70MPH AND THE CAR DECELERATES ALL OF A SUDDEN? VERY CONCERNED THAT MY CHILDREN AND I WILL DIE IN A CRASH GETTING REAR ENDED ON THE FREEWAY IF THIS SHOULD HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899873August 31, 2016
ELECTRICAL SYSTEM, ENGINE
ON TODAY, I WAS DRIVING WITH MY YOUNG CHILDREN IN OUR 2016 VOLVO XC90 WHEN SUDDENLY THE INSTRUMENTATION PANEL WENT BLANK AND THE CAR SLOWED DOWN DRAMATICALLY IN THE MIDDLE OF RUSH HOUR TRAFFIC. THE CAR STARTED TO CRAWL AT APPROXIMATELY 5-10 MPH. WE PULLED OVER TO THE SIDE OF THE ROAD, POWERED OFF THE CAR, RESTARTED IT AND THE PROBLEM STILL PERSISTED. WHILE DEPRESSING THE ACCELERATOR PEDAL FROM A STOP, THE VEHICLE FAILED TO RESPOND AND THE VEHICLE STALLED WITHOUT WARNING. EACH TIME WE ATTEMPTED TO ACCELERATE, THE CAR FAILED TO RESPOND AND SEEMED AS IF IT WERE GOING TO LOSE TOTAL POWER. AS SEMI-TRUCKS AND OTHER VEHICLES WERE TRAVELING BEHIND US, OUR FAMILY VEHICLE WAS IN GREAT DANGER OF BEING HIT. I CALLED VOLVO ON CALL AND THEY REMAINED ON THE PHONE WITH US UNTIL WE WERE ABLE TO SLOWLY EXIT THE INTERSTATE AND DRIVE TO A SECURE LOCATION. THE APPROXIMATE MAXIMUM SPEED THAT WE DROVE WAS NO MORE THAN 5-10 MPH. A TOW SERVICE WAS DISPATCHED TO OUR LOCATION AND THE CAR WAS THEN TOWED TO THE VOLVO DEALERSHIP. WHILE THIS IS INDEED A SAFETY CONCERN, IT WAS A VERY TRAUMATIC EXPERIENCE FOR ME AND MY YOUNG CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897498August 21, 2016
ELECTRONIC STABILITY CONTROL (ESC)
ANTI SKID WARNING LIGHTS ARE COMING UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896816August 18, 2016
ELECTRICAL SYSTEM:SOFTWARE
TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING APPROXIMATELY 4 MPH, THE ENTIRE INSTRUMENT PANEL AND ODOMETER GAUGE FAILED TO FUNCTION AND THE VEHICLE DID NOT ACCELERATE OVER 10 MPH. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE COMPUTER SOFTWARE WAS UPDATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894039August 8, 2016
EXTERIOR LIGHTING
I UPDATED THE MAPS IN THE CAR'S NAVIGATION SYSTEM ON 8/3/2016. AT THAT TIME, VOLVO'S SERVER IN SWEDEN WERE DOWN. THEY HAD BEEN DOWN FOR DAYS. NEXT MORNING, WHEN I STARTED DRIVING TO WORK, I NOTICED THAT THE SENSUS SYSTEM STARTED REBOOTING EVERY COUPLE OF MINUTES. AS I DROVE ON THE HIGHWAY, I NOTICED THAT WHEN THE SENSUS SYSTEM REBOOTED, IF MY LEFT TURN SIGNAL WAS ON, IT WOULD GO OFF FOR A COUPLE OF SECONDS AND THEN COME BACK ON. IF THE SENSUS SYSTEM WAS REBOOTING AND I TRIED TO TURN ON THE LEFT TURN SIGNAL, IT WOULD NOT COME ON. THIS IS A SAFETY ISSUE AS SENSUS SYSTEM IS JUST A CENTRAL CONSOLE AND IT'S REBOOT SHOULD NOT IMPACT CAR'S BASIC FUNCTIONS. BY THE TIME I LEFT WORK IN THE EVENING, THE SERVER IN SWEDEN WAS BACK ONLINE AND THE SENSUS CONSOLE STOPPED REBOOTING AND ISSUE NEVER HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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