Volvo XC60 Complaints (2016)

39 consumer complaints on file.

#11774082October 27, 2026
ENGINE, POWER TRAIN
Engine suffered severe mechanical damage/failure due to excessive oil consumption caused by defective factory piston rings (Volvo Quality Bulletin P10207). Vehicle exhibited heavy engine knocking and flashing warning lights during operation, creating a risk of sudden stall or complete power loss. Annapolis Volvo confirmed severe internal engine failure via dealer diagnostic invoice. Purchased vehicle only 10 months ago under 100k miles (currently 98k), long after Bulletin P10207's quiet expiration. Volvo never notified subsequent purchasers of this known defect, and front-line Consumer Care repeatedly issued automated denials without reviewing dealer diagnostic uploads or appeals. Annapolis Volvo quoted $14k–$17k for a used engine and ~$26k for a new engine—repair costs that exceed the entire purchase price and value of the vehicle, rendering an acknowledged, severe safety defect financially unresolvable. The video of the dealer diagnostic test that shows the catastrophic engine failure is directly related to this Quality Bulletin: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747694July 1, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2016 Volvo XC60. The contact stated that while driving at 30 MPH, the low oil warning light illuminated. The contact pulled into a gas station, exited the vehicle, raised the hood of the vehicle, and added engine oil to the engine. The contact stated that while buckling the seat belt, the air bag warning light illuminated. A dealer was contacted. The vehicle was taken to an independent mechanic to be diagnosed; however, the vehicle was not repaired. The contact stated that the failure had occurred on several occasions. The contact associated the failure with Technical Service Bulletin: TJ 35526 (Engine Oil Consumption Test); however, the vehicle was not included. The manufacturer was notified of the failure, but no assistance was provided, and the contact was informed that the TSB had expired. The approximate failure mileage was 62,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706759December 23, 2025
ENGINE
Oil consumption has become a major issue and I am putting oil in every 1000 miles! I bought the vehicle certified pre owned in October 2023 and the oil light was consistently coming on early. However, it has since gotten much worse and is constantly burning through oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695533October 25, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
appears to be significant electrical issue or internal computer issue causing a safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695319October 23, 2025
ENGINE
The component that failed was the oil consumption. I noticed it seemed to be using more oil than should be normal. It didn't seem to do it overnight. It seemed gradual, but over a short period of time, bc I haven't had the car that long. It wasn't super alarming but I was keeping an eye on it and would add more in here and there, as I like to keep it full. One morning, driving my son to school, I started hearing an odd sound, I don't know how to describe it, wasn't loud but different. I tried to turn around bc was on a main road, and when I did, I heard a loud bang and pop and I had to pull over to a safe spot bc on a main highway. I hv not driven since getting brought to my home. 06
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685225September 5, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Volvo xc60 sunroof drains clog and leak. Sunroof maintenance is not mentioned in owner's manual, and dealer does not clear drains during regular service unless specifically asked to. Leak causes damage to electronic systems including airbag system. While any sunroof has the potential to leak, this leak is caused by a design failure - their design makes it easier for debris to ingress into the tracks and clog them. Cost to fix issue and replace sunroof is over $5000. This is a known problem with numerous forums and videos on the internet describing and promoting 'fixes' for, but in reality, Volvo needs to provide a real solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685055September 4, 2025
SEAT BELTS, UNKNOWN OR OTHER
I just purchased 2016 VolvoXC60. Looked up ti see 3 recalls it has. I went to Volvo Dealership in Culver City where I was told recalls where taken care of years ago. No recalls exist today? This raises the question if indeed where preformed on my new vehicle and why I submitting my concern to you today. If you can provide me with any information regarding this issue, I would be very appreciated! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664921June 4, 2025
ENGINE
Vechile is consuming oil rapidly, Warning light comes on says that the vehicle is unsafe to drive. We had an oil consumption test at the Franklin TN Volvo dealership and it failed. There is also a quality bulletin issued by Volvo and extended warranty to 100K miles or 8 years, we fall outside the years. The warning lights started coming on around 78K miles. This is a know vechile manufacturing defect and feels unsafe to drive and expensive maintain and repair (10K) estimate from dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659227May 6, 2025
FUEL SYSTEM, GASOLINE, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644206February 21, 2025
ENGINE
Purchased a used 2016 Volvo XC60 from a BMW dealership. A month after purchase, oil light came on - so we added oil. Not long after, it came on again. Finally took the car to a Volvo dealership and they confirmed we have the "oil consumption" issue. There was a class action lawsuit against Volvo and they extended the warranty for this issue for 8 years or 100k miles. Unfortunately, we purchased the car at 8 years, 6 months. We had no idea this issue existed. Volvo says they will do nothing about it. This is a known defect and they should fix it! If you google this you will find people reporting it all over. Some people have reported that their engines have caught fire while driving. This is very dangerous! Volvo should be made to fix this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637046January 20, 2025
ENGINE
Engin shut off while driving and would not start again. Fortunately, this happened in a parking lot. If this happened on a highway, there could have been a bad outcome. When the car shut off the steering became very heavy. Dealer says it was a result of skipped timing. Timing belt did not break and has about 10,000 miles on it. Dealer provided no reason as to why this happened. No warning signs and no warning lights before this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626085November 19, 2024
ENGINE
Car burns a quart of oil every thousand miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610642August 24, 2024
AIR BAGS
2016 volvo xc60 t5 has “srs airbag service urgent”. The message came without having any kind of an accident. The dealer says it’s due to electrical wiring or front seat movement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609900August 21, 2024
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608768August 15, 2024
ENGINE
The contact owns a 2016 Volvo XC60. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where the vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was made not aware of the failure. The failure mileage was approximately 84,690.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566100January 17, 2024
ENGINE
The contact owns a 2016 Volvo XC60. The contact stated that while operating the vehicle, there was an abnormal burning odor inside the vehicle. The "Low Oil" message was displayed. The vehicle was taken to the local dealer to be diagnosed and the contact was informed that the piston rings were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 5,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547425September 29, 2023
ENGINE
Purchased the vehicle sometime in 2021. Been dealing with oil consumption issues since then. Always maintained the vehicle per manufacturer recommendations. At first I had to top off the oil here and there and didn’t think much of it. Forward to Sept 2023 I have to add a quart every 500 miles. I began to research about the oil consumption problem and learned the following: There was a letter that was sent out to Volvo owners in Feb 2023 about a service bulletin regarding an oil consumption test and if the vehicle fails the oil consumption test then Volvo will replace piston rings or engine. They would also extend the warranty. The free oil test applies to vehicles within 8yrs or 100k. I never received the letter because I was the second owner. I called Volvo North America and they confirmed that the previous owner was listed on their end and that previous owner must’ve received the letter. If I had received the letter in Feb 2023 then I would be within that 8yr time frame and that would qualify me for repairs. I asked Volvo for grace to be included in the free oil consumption test. They said no because I was outside the time frame which was 3 months. Only 3 months! I never received the letter and I had to research on my own. I never received that letter and if I had received the letter then I would’ve taken it immediately to Volvo for the free oil test consumption. I believe this is a serious safety problem because at one point the engine will seize and could stall on the interstate due to the excessive oil consumption. Please look into this safety issue. A sudden seizure of engine leads to a sudden stall at interstate speeds which can cause a major collision and I know NHTSA is all about safety for operators of vehicles. Thank you!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547155September 28, 2023
ELECTRICAL SYSTEM
There was (still is) an issue with my 2016 Volvo XC60's electrical wiring. I was driving, about to get onto the highway when my volvo stalled on the on ramp. It wouldn't start, it couldn't be jumped. It had to be towed to the repair shop. They charged me over $1,000.00 for a brand new starter, and after they did it started for one day and then it broke down again. I couldn't even drive it out of the repair shop. I had to get it towed again. The dealership said it was an electrical/wiring issue that could be very expensive. I have found out that there was a recall for 2015 XC60 Volvos for wiring/electrical issues causing the vehicle to stall. However my 2016 volvo XC60 does not qualify per the repair show due to the date it was manufactured. I'm submitting this form for a safety issue because volvo clearly KNEW about this issue enough to need recalls for 2015s. There should also be recalls for this same wiring/electrical issue in 2016s.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544928September 16, 2023
UNKNOWN OR OTHER
I was driving and the car started shaking and unable to accelerate. I pulled over and the car started smoking and a fire erupted under the hood. I vacated the vehicle and called 911. The car erupted in flames and burned down to the frame. The insurance inspector wasn't able to determine the cause of the fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11533429July 20, 2023
ENGINE
My vehicle sustained catastrophic, permanent engine failure while I was driving, in two-way city traffic. Cars backed up behind me, I had difficulty opening my door because of oncoming traffic, and eventually was able to push it (and get help pushing) to the intersection gas station. No warning lights appeared on my dashboard before, during or afterward. Independent service center reports no battery or alternator issue - engine is locked up. No idea why. The vehicle is out of warranty. I will have to pay to replace the engine myself, ~$7-8,000 in order to sell it at near KBB value. So disappointed in Volvo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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