Volvo XC40 Complaints

218 consumer complaints on file.

#11422195June 24, 2021
VISIBILITY/WIPER
There appeared a crack on the passenger side of the car when making a turn onto a expressway ramp. There were no vehicles in front of me to kick up any road debris. I went to the Volvo dealer and the service manager dragged a ball point pen across the crack and said it was hit by something. I could not see any sign of something hitting my car. I am concerned that if something did hit the windshield how could something so small, that it can be seen, cause this damage. My car is 4 months old. I checked the XV40 forum and there were other people having the same problem and some even had the problem several times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419821June 6, 2021
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The 2021 XC 40 vehicle will periodically not restart - may be something to do with the safety key or some other electrical malfunction. The dashboard shows the battery symbol when the car will not restart as if the vehicle is dead (no electrical connection). Also, when the start button is depressed the dashboard illuminates with the dead battery signal, but otherwise, it seems the button is not connected to the vehicle in that the engine does not respond. Also, we had an issue where the vehicle, while we were beginning to stop at a stop sign, went dead and was not responsive. The “Start/Stop” function, although engaged in the center console, is often not operational and will show in the dashboard that it is not operational, but then, randomly (not consistent with the reasons itemized in the Volvo manual for why the start/stop function may not work), will work on a few stops for that particular drive and then revert back to not being operational on the next trip, although it is engaged to be “on” in the center console. Again, this appears to be a sign or symptom of some sort of electrical malfunction. Now, most recently, my wife and daughter were driving the vehicle, and it lost power and shut off in the middle of the road, horrifying these two individuals and greatly upsetting me that a vehicle sold by Volvo would perform so poorly and create a significant hazard to driver and passengers of the vehicle (not to mention others on the roadway). Again, and clearly, there appears to be some sort of electrical malfunction. Clearly, what we first reported to Volvo on or about May 17, 2021 was an electrical problem that Volvo had an idea or knowledge (knew or should have known) that was or may be similar to the problem they had already issued a recall for on the XC 40 recharge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419522June 3, 2021
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
The contact owns a 2021 Volvo XC40. The contact stated that the vehicle was delivered to his residence by the local dealer. Upon inspection, he became aware that the automatic emergency braking system sensor was not operating as designed while reversing with an object nearby. The local dealer was made aware of the issue however, no assistance was offered. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 7.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416815May 16, 2021
ELECTRICAL SYSTEM
I WAS GIVEN THE CAR A A DEMO PENDING DELIVERY AND IT STOPPED UNEXPECTEDLY WHILE DRIVING NEARLY CAUSING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416362May 12, 2021
WHEELS
REAR PASSENGER PIRELLI TIRE 245/45 R20 103H BLOWOUT. ENTIRE TIRE GONE. DAMAGE TO RIM, BRAKE HOSE, WHEEL WELL, BUMPER, PAINT ON CAR, EXCESSIVE DAMAGE TO CAR. TRAVELING ON HIGHWAY, TOOK EXIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352785September 2, 2020
SERVICE BRAKES
I WAS BACKING OUT OF MY DRIVEWAY AND MY BACKUP ALARM FAILED TO SOUND AS WELL AS MY BACKUP BREAKING SYSTEM. THE RESULT WAS ME BACKING UP INTO A PARKED VEHICLE. THE FAILURE OF THE SYSTEM WAS REPORTED TO THE VOLVO DEALERSHIP AND THEY DENIED THAT THE SYSTEM WAS NOT WORKING PROPERLY. SEVERAL MONTHS LATER WE RECEIVED A LETTER IN THE MAIL STATING THAT THERE WAS A RECALL FOR MY VEHICLE AND THAT THE BACK UP SYSTEM WAS NOT ALARMING OR BREAKING CORRECTLY AND FAILED TO ALARM OR BREAK INTERMITTENTLY. VOLVO DENIED THAT THE PROBLEMS WERE RELATED, HOWEVER THE RECALL CLEARLY STATED EXACTLY THE PROBLEM I HAD REPORTED EARLIER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11329256June 16, 2020
UNKNOWN OR OTHER
VOLVO'S PILOT ASSIST SYSTEM DISENGAGES WITHOUT ANY WARNING OR ALARM. THIS HAPPENS WHENEVER LANE MARKINGS ARE NOT VISIBLE OR IF THE CAMERA SYSTEM IS BLOCKED BY SUNSHINE. HOWEVER, IN ANY SCENARIO, THE PILOT ASSIST SYSTEM MUST ALERT DRIVER IF IT'S DISENGAGING. THE SYSTEM DISENGAGED MULTIPLE TIMES WITHOUT WARNING WHEN I WAS DRIVING ON HIGHWAY WITH PILOT ASSIST ON AND TILL NOW VOLVO HASN'T TAKEN ANY ACTION TO FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299328January 14, 2020
SEAT BELTS, UNKNOWN OR OTHER
ISSUE1: A FEW WEEKS AGO WHILE MY WIFE HAD STOPPED AT A TRAFFIC LIGHT AND WITHOUT ANY PROVOCATION, HER SEATBELT WENT INTO CRASH MODE, TIGHTENING SIGNIFICANTLY AND LOCKING. THIS WAS TO THE POINT THAT SHE FELT BEING SUFFOCATED FROM PRESSURE ON HER ABDOMEN AND CHEST. FORTUNATELY, THE CAR WAS NOT IN MOTION, OTHERWISE, THE SEATBELT TIGHTENING AND LOCK COULD LEAD TO AN ACCIDENT. THE LOCK RELEASED AFTER 30 SECONDS AND SHE COULD OPEN THE SEAT BELT. SHE HAD CHEST PAIN FOR A FEW DAYS AFTER THIS INCIDENT. ISSUE 2: THREE DAYS AGO WHEN MY WIFE WAS REMOVING GROCERIES FROM THE TRUNK OF THE CAR, AND WHILE THE ENGINE WAS OFF, SUDDENLY THE TRUNK DOOR RELEASED ITSELF AND HIT HER ON THE HEAD WITH FULL FORCE. THIS DOOR IS SUPPOSED TO CLOSE ONLY WHEN A SWITCH INSIDE THE TRUNK IS TRIGGERED OR WHEN THE KEY IS USED TO CLOSE THE TRUNK DOOR. NEITHER WAS ENGAGED AT THE TIME AS SHE STILL HAD ITEMS TO REMOVE FROM THE TRUNK. SHE HAS SERIOUS NECK PAIN AND NAUSEA FOR A COUPLE OF DAYS. THE ABOVE INCIDENTS APPEAR TO BE CAUSED BY SOME SORT OF COMPUTER MALFUNCTION. WE ARE CONCERNED ABOUT REPETITION OF THESE INCIDENTS WHICH HAVE THE POTENTIAL TO CAUSE SERIOUS INJURY AND HARM FOR WHICH WE HOLD VOLVO RESPONSIBLE. ISSUES 2 AND 3 ARE OF PARTICULAR CONCERN. SEATBELT LOCK-UP AND SEVERE TIGHTENING DURING DRIVE CAN CAUSE ACCIDENT. THE TRUNK DOOR RELEASING ITSELF SUDDENLY CAN BREAK SOMEONE'S NECK OR CAUSE HEAD INJURY TO US OR GROCERY STORE STAFF WHO HELP US LOAD GROCERIES. INACTION WILL DEFINITELY CONSTITUTE NEGLIGENCE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11271310October 27, 2019
STRUCTURE:BODY, ENGINE, POWER TRAIN
VEHICLE SHUT DOWN AND SHOWED 'SAFETY MODE SEE OWNERS MANUAL' AFTER SUSTAINING MINOR FRONT END DAMAGE IN A COLLISION WITH A DEER. UNABLE TO MOVE VEHICLE TO A SAFE STOPPING LOCATION ON A RURAL INTERSTATE FOR APPROXIMATELY 2 MINUTES UNTIL 'SAFETY MODE' EVENTUALLY RESET AND ALLOWED LIMP-HOME POWER. THIS FEATURE IS QUITE UNSAFE AND PLACED MY FAMILY AND I AT SIGNIFICANT RISK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11270493October 23, 2019
FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2019 VOLVO XC40. THE CONTACT STATED THAT THE FORWARD COLLISION AVOIDANCE FEATURE FAILED TO OPERATE PROPERLY. WHILE SLOWING THE VEHICLE DOWN TO 20 MPH, THE VEHICLE WOULD BEGIN ACCELERATING INDEPENDENTLY. ALL THE WARNING INDICATORS STARTED TO ILLUMINATE, A BEEPING NOISE OCCURRED, AND THE STEERING WHEEL WOULD REDIRECT INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT TOOK THE VEHICLE TO KLINE NISSAN (3090 HWY 61 N, MAPLEWOOD, MN 55109, (877) 284-5230) TO BE DIAGNOSED, BUT NO FAILURE CODES WERE FOUND. THE TECHNICIAN INFORMED THE CONTACT THAT THERE MUST BE A GLITCH AND THE SERVICE MANAGER STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE TECHNICIAN UPDATED THE SOFTWARE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252790September 2, 2019
ENGINE, UNKNOWN OR OTHER
MY CAR HAS LESS THAN THREE THOUSAND MILES ON IT AND WAS PURCHASED IN LATE MAY 2019. I WAS AT A STOP LIGHT WHEN SUDDENLY, I HEARD A LOUD BUZZ AND THE CAR STOPPED AND STARTED COMPLETELY ON ITS OWN. IT HAPPENED AGAIN AT THE NEXT TRAFFIC LIGHT, ONLY THIS TIME, IT KEPT SHUTTING OFF AND RESTARTING. THE DEALER'S SERVICE DEPARTMENT DOESN'T SEEM TO BELIEVE ME, AND THE MANUFACTURER HAS DENIED MY REQUEST FOR REPURCHASE, DESPITE THE SERIOUS SAFETY RISK THIS PRESENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244905August 19, 2019
ENGINE
CHECK ENGINE EMISSIONS LIGHT KEEPS COMING ON; HAVE HAD 3 SERVICE VISITS TO DEALER (RESULTING IN SAME PART BEING REPLACED TWICE, ONE OR MORE SOFTWARE UPDATES, ONE COMPLETE SOFTWARE RELOAD) AND NOW AM GETTING LIGHT ON AGAIN WHICH WILL REQUIRE YET A FOURTH SERVICE VISIT. (NB VISIT 1 WAS IN SUMMER '18 WHEN CAR WAS NEW; VISITS 2-4 ARE ALL IN SUMMER 2019, COMMENCING ALMOST EXACTLY ONE YEAR LATER IN SUMMER WEATHER CONDITIONS (HOT HUMID RAINY)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203801April 25, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE VOLVO INTELLISAFE SYSTEM AUTOMATICALLY APPLIED THE BRAKES WHEN THERE WAS NOTHING IN FRONT OF THE VEHICLE TO BRAKE FOR. IT HAS DONE THIS 8 TIMES, 3 TIMES AFTER I HAD THE CAR IN TO REPAIR THIS PROBLEM. IT ALSO THOUGHT THERE WAS A REAR COLLISION EMINENT AND TIGHTENED THE SEAT BELT SO MUCH IT INJURED MY CHEST AND SIDE. I WAS IN A LEFT TURN LANE AND A CAR PASSED QUITE SAFELY TO THE RIGHT OF ME. THIS INTELLISAFE SYSTEM SEEMS TO BE NOT FUNCTIONING PROPERLY. THE DEALER DOES NOT BELIEVE ME AND HAS NOT FIXED IT. 1ST TIME AUTO BRAKING - SEPT 14 2018 WHILE DRIVING ABOUT 45 MPH ON EL CAMINO BLVD, IT BRAKED HARD FOR NO REASON, NO TRAFFIC IN FRONT OF ME. 2ND TIME AUTO BRAKING - OCTOBER 3, 2018 ON LA JOLLA SHORES ROAD GOING ABOUT 35 AND NO TRAFFIC IN FRONT, IT HIT BRAKES HARD. 3RD TIME NOV. 6 2018 ON EL CAMINO REAL GOING ABOUT 45 MPH, NO CAR IN FRONT AND IT HIT BRAKES HARD. 4TH TIME,JAN. 19, 2019 I WAS APPROACHING STOPLIGHT. WHILE SLOWING IT SUDDENLY HIT BRAKES HARD FOR NO REASON. 5TH TIME, MARCH 4, 2019, IT HAPPENED TWICE WHILE DRIVING ON LA JOLLA SHORES RD. GOING ABOUT 35 MPH IT HIT BRAKES HARD ALMOST CAUSING THE CAR BEHIND ME TO COLLIDE WITH ME. HAD CAR SERVICED MARCH 14, 2019 AND THEY UPLOADED NEW SOFTWARE TO FIX PROBLEM. 7TH TIME MARCH 16 GOING 50 MPH DID AUTO BRAKING HARD AND NO TRAFFIC WHILE ON COAST HWY. 8 TIME ON APRIL 22 DID IT TWO TIMES IN OCEANSIDE GOING 45 MPH ON COAST HWY. LASTLY, ON APRIL 23 IT HAD REAR COLLISION ALARM AND TIGHTENED SEAT BELT SO HARD IT INJURED BY CHEST AND SIDE (STILL HURTS TWO DAYS LATER). I WAS IN LEFT TURN LANE AND CAR PASSED SAFELY ON RIGHT. DEALER SERVICE PERSON SEEMED NOT TO BELIEVE ME AND SAID TO WAIT FOR REGULAR SERVICE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11191970March 27, 2019
UNKNOWN OR OTHER
I HAVE A NEW VOLVO XC40 WITH THE SEMI-AUTONOMOUS DRIVER ASSIST PACKAGE THAT CAN STEER AND CONTROL THE CAR. THE SYSTEM CAN SHUT OFF WHILE DRIVING ON THE HIGHWAY (ACTIVE MODE) FOR 2 REASON: 1. DRIVER TAKES HANDS OFF THE STEERING WHEEL FOR MORE THAN 15-20 SECONDS 2. SYSTEM CAMERAS CAN NOT ADEQUATELY CAPTURE THE ROAD LANE BECAUSE THE LINES DISAPPEAR OR BECOME FAINT. IN SITUATION 1, AFTER 15 SECONDS OF NO HANDS ON THE WHEEL, THERE IS A DASHBOARD WARNING, FOLLOWED BY A VIBRATION OF THE STEERING WHEEL AND FINALLY AS THE SYSTEM DE-ACTIVATES IT GIVES AN AUDIBLE LOUD WARNING TONE- VERY ADEQUATE PRECAUTIONS. IN SITUATION #2, WHERE THE SYSTEM DE-ACTIVATES BECAUSE OF A FAILURE TO FIND THE LANE MARKERS, THERE IS NO WARNING, TONE OR VIBRATION AS IT SHUTS OFF. THE ONLY INDICATION THAT SEMI-AUTONOMOUS DRIVING HAS ENDED IS A DASH LIGHT TURNING GREY FROM GREEN. IT IS EXTREMELY DANGEROUS TO HAVE THE SYSTEM DE-ACTIVATE WITH NO WARNING OR TONE. EVEN DRIVING WITH HANDS PASSIVELY ON THE WHEEL WHILE THE CAR IS DRIVING, IT IS VERY EASY TO VEER OFF THE ROAD WITHOUT KNOWING THE SYSTEM HAS SHUT ITSELF OFF. I AM BAFFLED IF THERE HAS NOT BEEN A SERIOUS ACCIDENT BECAUSE OF THIS LACK OF WARNING. ALL VOLVO NEEDS TO DO IS ACTIVATE THE WARNING TONE WHENEVER THEY SYSTEM GOES FROM ON TO OFF, REGARDLESS OF THE REASON. I REGISTERED A COMPLAINT IN THE PAST WITH VOLVO, AND WAS TOLD IT IS THE DRIVERS RESPONSIBILITY TO ALWAYS HAVE THEIR HANDS ON THE WHEEL. HAVING YOUR HANDS ON THE WHEEL AS IT SUDDENLY VEERS OFF THE ROAD IS NOT A SAFE SITUATION! IF GOING AROUND A CURVE, IT TAKES LESS THAN 1 SECOND TO BE OFF THE ROAD AND INTO A TREE, GUARDRAIL OR DITCH. IN THE LATEST SOFTWARE UPDATE, MY DEALER THOUGHT THIS PROBLEM WAS ADDRESSED. HOWEVER, IT HAS NOT BEEN FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174496February 5, 2019
LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING, UNKNOWN OR OTHER
PILOT ASSIST FUNCTION DISENGAGES SUDDENLY WITHOUT WARNING. THIS IS DIFFERENT FROM THE EXPECTED OPERATION WHERE THE SYSTEM'S STEERING ASSISTANCE WILL GO INTO STANDBY UPON LOSING LANE MARKING INPUTS. WHILE THE SYSTEM DOES OCCASIONALLY ENTER NORMAL 'STANDBY' INDICATED BY THE GREEN STEERING WHEEL ICON TURNING GREY, IT ALSO OCCASIONALLY TURNS OFF ENTIRELY WITHOUT WARNING (INCLUDING AUTO THROTTLE CONTROL), WHICH IS INDICATED ONLY BY AN UNEXPECTED DECELERATION AND BY THE STEERING WHEEL ICON AND FOLLOWING DISTANCE INDICATORS BOTH SUDDENLY DISAPPEARING FROM THE INDICATOR PANEL. IMMEDIATELY ATTEMPTING TO REACTIVATE PILOT ASSIST WILL USUALLY RESULT IN AN 'UNAVAILABLE' INDICATION; HOWEVER, WAITING ABOUT 10 SECONDS WILL USUALLY RESULT IN BEING ABLE TO REACTIVATE FULL PILOT ASSIST FUNCTION. THIS HAPPENS BOTH CITY AND HIGHWAY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166429January 11, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 VOLVO XC40. WHILE DRIVING VARIOUS SPEEDS WITH THE PILOT ASSIST FEATURE ACTIVATED, THE VEHICLE DRIFTED INTO THE OPPOSITE LANE AND WOULD ERRONEOUSLY CHANGE LANES. THE VEHICLE WAS TAKEN TO VOLVO OF TAMPA (6008 NORTH DALE MABRAY HWY, TAMPA, FL) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE CONTACT WAS INFORMED THAT THE MANUFACTURER WAS AWARE OF THE FAILURE, BUT NO REMEDY WAS AVAILABLE. THE FAILURE MILEAGE WAS 1,450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094068May 16, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
AFTER LESS THAN 2 MONTHS AIR BAG SYSTEM FAILED AT ONLY 2400 MILE MARK. SUGGEST ENTIRE BRAND BE RECALLED SINCE IT IS A NEW MODEL IT WAS NOT TESTED PROPERLY. I AM IN DANGER AND AFRAID TO DRIVE THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083622April 6, 2018
SEATS
I WAS AT THE DENVER CAR SHOW AND LOOKED AT THIS MODEL. WITH THE REAR HATCH UP THE REAR SEATS CAN BE FOLDED DOWN VIA A BUTTON/LATCH WHEN REACHING IN TO THE BACK. THE REP DEMONSTRATED THIS MANEVER AND THE SEATS RELEASED SO FORCEFULLY WITH A SLAM THAT IT COULD (AND EVENTUALLY WILL) INJURE OR KILL A CHILD OR PET SEVERELY. I WAS SHOCKED AT THE SNAP-LIKE, FORCE AND LOUD BANG ONTO THE SEAT ONCE RELEASED. WHEN STANDING ON THE GROUND AND REACHING IN THE BACK OF THE VEHICLE ONE ALSO CAN NOT SEE WHAT IS IN THE BACK SEAT BEFORE PUSHING THE BUTTON MAKING MATTERS WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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