Volvo XC40 Complaints

218 consumer complaints on file.

#11471186June 27, 2022
VEHICLE SPEED CONTROL
The contact owns a 2021 Volvo XC40. The contact received notification of NHTSA Campaign Number: 22V288000 (Vehicle Speed Control) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462585April 28, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle suddenly puts on the brakes, for no reason. Has happened 3 times, 2 in parking lots and 1 while driving down the road, suddenly swerved for no reason. Could cause injuries to driver and passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459123March 31, 2022
STRUCTURE
The contact owns a 2022 Volvo XC40. The contact stated that material used to manufacture the rear lift gate parcel shelf in the vehicle would fracture when touched, causing small fiberglass shards to become stuck in the skin. The cause of the failure was not yet determined. The manufacturer and local dealer were both notified of the failure but no assistance was provided. The failure mileage was 300.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11453827February 24, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
Almost once a month my car with think there is something in front of it and activate the emergency brakes. It causes huge strain to the brakes and almost makes me crash and puts the people in front of me and behind me at risk. I've turned the setting to a lower sensitivity to try to avoid this but it doesn't matter. The car does the worst on turns as well and thinks cars in the opposite lanes while turning are in your lane and will cause the system to react. On small roads the car will try to move your car to correct in the lane but it's too small and runs the risk of going off the road or go into oncoming traffic. Most of the time I just have to turn this setting off entirely since it's more dangerous than helpful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453787February 24, 2022
SERVICE BRAKES
My XC40 has 24, 500 miles on it, and it has already had three sets of brake rotors replaced. The dealership reported "warped rotors" on my front brake rotors in the summer of 2021 at 15,000 miles and replaced them. Now at 24,500 miles, both the front and rear rotors were again "warped" and replaced by the dealership noting that the "rotors had pad transfer marks".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453837February 24, 2022
FUEL/PROPULSION SYSTEM
Complete power failure of the vehicle. Inability to start or move the car. Car cannot be locked, wheels are locked, no power to the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450279February 3, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving Westbound on a 2-lane tree-lined county road at around 9:00 AM with the sun behind me. Without any other vehicles, pedestrians or objects, the car came to a sudden hard-brake stop with the seatbelt clenching around me. I was alarmed by this "phantom braking" experience. I have an appointment with my local Volvo dealer, though I don't expect a resolution. Instead, I will request this so-called safety feature be disabled. I am extremely concerned if this would have happened on a busier street or highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447487January 14, 2022
UNKNOWN OR OTHER
Problem with rearview backup camera when in dark the camera shows red that when backing up in the dark the tail lights are so bright that all as could be seen is red you cannot see any objects that are behind the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446169January 4, 2022
BACK OVER PREVENTION: CAMERA SYSTEM
The contact leased a 2022 Volvo XC40. The contact stated that while using the backup camera at night, the brightness of the taillights would obstruct his vision while reversing. The manufacturer was notified of the failure and provided him with a case number. The contact also notified the dealer of the failure and an inspection was performed. The inspection determined no fault with the camera system. The manufacturer then sent him an email that also informed him that there were no defects with the camera. The vehicle was not repaired. The failure mileage was 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443939December 15, 2021
POWER TRAIN
Complete loss of all power. Vehicle has been in three times for this condition. Each time, the problem has recurred. This is the third complete power failure in three months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440533November 15, 2021
VISIBILITY/WIPER
The vehicle's rear view mirror has come loose twice upon adjustment. Twisting the base of the mirror is how it is removed or installed (friction is the *only* thing holding it in place which is a problem when adjusting the mirror side-to-side). Adjusting the mirror in the normal manner sometimes removes it from its base, so it is left dangling in its housing. I believe this to be a safety hazard since adjusting the rear view mirror is a common thing to do as a driver during operation. When the mirror comes loose, it is unusable and obstructs forward visibility. I believe all Volvo vehicles with the same rear view mirror design will have the same issue, and it should be easy to replicate the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438593October 29, 2021
SEAT BELTS, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
The seat belt warning chimes audio alert does not alert when passenger does not wear seatbelt and easy to go unnoticed. (Unlike Toyota or other cars) The lane keep assist when not able to detect the lanes shows little alert in clusters & vibrate steering wheel which is easy to go unnoticed and feel dangerous to trust the system. Even the lane assist does not have audio alerts to inform driver. I feel the Lane Keep, Lane assist & seat belt reminder audio alert is not available or up-to driver’s attention. When compared to friends Toyota Rav4 car even the blind spot lights won’t light by when in buffer lane and cars passing from behind. Other issue I found dangerous is the gear shifter is like a toggle and when in emergency it is hard to switch to reverse as i have to switch double times between Neutral. The Drive mode buttons feels useless as it when pressed, it occupies the whole screen in center and distracts driving. Sometime Apple Carplay does not connect when maps and music are played together.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438028October 25, 2021
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Complete power failure of all electric Volvo XC 40 Recharge Vehicle has had recall update of software and additional software update. This is the second complete power failure Previously reported October 12 Recurrent power failure after "fix" on October 23. Volvo is unable to fix a complete power failure requiring tow truck to dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436795October 14, 2021
UNKNOWN OR OTHER
On Oct 8, we noticed a crack on the front lower right passenger-side of the windshield. We purchased this car less than 2 months ago. The crack was perplexing to us because we've never had a cracked windshield on any of our cars we've owned in the last 20 years, driving in the same roads and neighborhoods. We live in southern California where we don't experience extreme weather conditions. We google searched Volvo XC40 cracked windshield and found similar experiences. The most disconcerting part of this situation is that we had chosen a different XC40 on the dealer lot to purchase. We almost finished the paperwork when the salesperson let us know that the windshield cracked while they were washing it! We weren’t too concerned because it seemed like a rare occurrence. The salesperson asked if we would like to have it fixed or if we would like to purchase a different car, same model. We're buying a new car so we don't want a car that's been fixed. We opted for a different car, but it didn't have the same options as the first car. Yet, we were still happy to buy a new Volvo because Volvo has great reputation for safety. Less than 2 months later, a crack appears on the windshield out of the blue. The car has only been driven in our home neighborhood. We haven't taken it on a roadtrip or off-roading. Then we remembered the first car we tried to buy. Now, this sounds very suspicious. What are the odds that the first car we tried to buy, the windshield broke while washing and the car we bought, the windshield cracks in less than two months in normal driving conditions? This seems like a defect, but Volvo will not cover the cost of fixing the windshield. This is most certainly a safety issue. What if the windshield cracks further while we’re driving and injures us or anyone else in the vicinity? It could've cracked more severely. We’re very disappointed with Volvo and don’t believe in their safety claims anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436752October 14, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
On October 12, 2021 the above described car had a catastrophic failure of the power system. All functions ceased and the car was dead towed on a flatbed truck. Because the tow mode could not be engaged due to loss of all power the vehicle was dragged onto the flatbed. The repair indicated the cause was a The Battery Energy Control Module (BECM). This is noted in recall R10078. This car was sent for service in April where a request for a software update was made. At that service, no recall was noted and no update was given for this condition. There has been no attempt to recall this vehicle for this problem and it is not noted as a recall for this vehicle. The failure of the energy module caused a complete loss of all power and an inability to move the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436734October 14, 2021
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
A complete power failure. The main battery failed due to a software failure from The Battery Energy Control Module (BECM). The entire car stopped working. No power to unlock the wheels. The car was dead towed on rollers under the wheels via flatbed truck. A recall r10078 was not given and was not performed on prior visits to the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434459September 27, 2021
SERVICE BRAKES
On 3 occasions the brakes were seized when attempting to drive the car after being parked if the brakes had gotten wet prior to parking. There is a loud clunk and even at times grinding. The pads/rotors were replaced 2 times and it is going back in for the third time. Each time brake pad material broke off. This compromises the braking capability of the vehicle if the pads have pieces missing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434299September 24, 2021
TIRES
The contact was test driving a 2022 Volvo XC40 equipped with Pirelli tires. Tire Line: Pirelli, Tire Size:2255/40R20, DOT: Not available. The contact stated while driving at 3 MPH and making a turn in her driveway, the vehicle bumped the curve and the driver-side rear tire blew out. The contact stated it was the original tire. The dealer was notified of the failure. The manufacturer was notified of the failure and advised the contact that they will follow up on the failure. The tire was replaced. The vehicle failure mileage and the tire failure mileages were unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427734August 4, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On 8/3/21 I had an accident in my brand new 2021 xc40. I lightly tapped on the accelerator to close in a gap as I came to a stop at a red light. The vehicle jumped forward as though I floored the accelerator, though again, it was a slight tap. I rear-ended the car in front of me. There was no forward collision warning, no mitigation by the vehicle applying the brakes, nothing. The vehicle is supposed to assist in this situation, but the aeb system did not work at all. The jump in power and failure of the aeb is very troubling. Especially since it's a large part of the Volvo selling point.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11423449July 5, 2021
EXTERIOR LIGHTING
Within 2-3 weeks of owning the vehicle, my main two screens on the dashboard intermittently changed colors with important information not being visible or the screen went black completely while driving. I took it back to the dealership where I was informed another car of the same make & model was doing the same thing. My car was kept for a week and a half while they were in touch with Volvo. Volvo instructed the tech to open tie case, replaced the IHU and reload the software, which was done. About a week after getting my car back the screens began to do the same, but this time if the display was a different color or black and I turned my turnsignal on, it would flash on the perimeter of the display, and not make noise, but it was not actually blinking externally on the front or rear of the car. The display going out with the turn signals not working happened 3 times in 2 days. The vehicle is now back at the dealership where they are incontact with Volvo not only about repair, but about giving me a different car because I do not feel safe driving the vehicle with my children in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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