Volkswagen Routan Complaints
784 consumer complaints on file.
- #11281429November 20, 2019ELECTRICAL SYSTEM
WE PURCHASED THIS USED IN FEBRUARY 2019 AND HAVE SINCE EXPERIENCED NUMEROUS ISSUES WITH THE RADIO, BACKUP CAMERA, AND DVD PLAYER NOT WORKING. RECENTLY THE CAR NOW JUST SHUTS OFF WHILE DRIVING DOWN A MOUNTAIN ROAD, POWER STEERING FREEZES AND BRAKES ARE VERY LIMITED WHICH WAS VERY SCARY. IT HAPPENED EARLIER IN THE YEAR WHEN PULLING OUT OF A PARKING LOT AND LEAVING THE DRIVEWAY AND I THOUGHT THAT THE ISSUE WAS BEHIND US AND OUR MECHANIC COULDN'T REPLICATE IT. WHEN I CALLED THE DEALERSHIP THEY DIDN'T KNOW ANYTHING ABOUT IT AND WEREN'T AWARE OF ANY RECALLS. AS OF TODAY I CONTACTED VW AND THEY SAID THAT OUR VAN IGNITION SWITCH WAS PREVIOUSLY REPAIRED AS PART OF THE RECALL AND IT IS NOW OUTSIDE OF THE WARRANTY PERIOD. I UNDERSTAND THAT THE WARRANTY CAN'T LAST FOREVER, BUT THIS IS NOW OCCURRING FREQUENTLY 4 MORE TIMES IN THE LAST FEW DAYS, NORMALLY JUST AFTER STARTING THE VEHICLE AND DRIVING TAKING OFF FOR THE FIRST TIME. IT RESTARTS WHEN PUT IN PARK, BUT THE STARTING PROCESS CRANKS MORE THAN USUAL. DEPENDING ON THE SITUATION IT IS MERELY AN ANNOYANCE OR EXTREMELY DANGEROUS AND THERE IS NO WARNING, JUST TURNS OFF AND THE STEERING STIFFNESS IS THE FIRST INDICATION. THE VAN IS NOW PARKED AS IT IS NOT SAFE FOR MY FAMILY TO DRIVE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11281081November 19, 2019FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE THE CONTACT'S SON WAS ATTEMPTING TO PULL THE VEHICLE INTO THE DRIVEWAY, IT SUDDENLY STALLED. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THERE WAS AN ELECTRICAL SHORTAGE ON THE FUEL PUMP. THE VEHICLE WAS REPAIRED. WHILE DRIVING APPROXIMATELY 35 MPH AND APPROACHING A STOP, THE VEHICLE STALLED AND FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN BACK TO THE CERTIFIED MECHANIC WHO DIAGNOSED THE SAME FAILURE. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11280049November 14, 2019ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
EVEN AFTER REBUILDING THE ENTIRE TRANSMISSION, EVERY TIME THE VEHICLE IS PLACED INTO REVERSE, THERE IS A PAUSE, THEN A JARRING AS IT SLIPS INTO R GEAR; BUT EVERY TIME ACCELERATION IS ATTEMPTED IN R, THERE IS A DELAY, FOLLOWED BY CONSISTENT LAG; IF ATTEMPTING TO R UP AN INCLINE, IF SPEED IS NOT ALREADY OVER A SPECIFIC MINIMUM, VEHICLE THEN ASSUMES ACTION AS IF IT IS IN N. EVEN AN INCLINE SLOPE OF SIMPLY BACKING INTO A DRIVEWAY, IF VEHICLE IS NOT ENTIRELY ACROSS THE INCLINE, IT'S NOT POSSIBLE TO CONTINUE CONTROLLING A REVERSE MOVEMENT, THOUGH ENGINE RESPONDS AS THOUGH IN N. THIS HAS BEEN AN ONGOING ISSUE; THAT HAS PERSISTED EVEN AFTER REBUILDING THE TRANSMISSION. ANOTHER ISSUE THAT BEGAN SEVERAL YEARS AGO; IS THAT THE DOOR'S LOCKING MECHANISMS FOR SEVERAL OF THE DOORS, NO LONGER OPERATE PROPERLY. LOCKING VIA KEY FOB, OR DOOR PANEL, DOES NOT ACTUALLY ENGAGE THE DOOR TO LOCK. NOR DOES UNLOCKING THE DOORS VIA KEY FOB, OR DOOR PANELS.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11279757November 13, 2019SERVICE BRAKES, ENGINE, POWER TRAIN
WE PURCHASED THIS VEHICLE USED IN AUGUST 2018. THE FIRST LONG DISTANCE TRIP THE TRANSMISSION QUIT WORKING ON PA I-76. MY FAMILY COULD HAVE BEEN KILLED AS THE VAN SHIFTED ERADICALLY, STALLED WHILE IN MOTION, AND STOPPED SHIFTING ALL TOGETHER. WE TOOK THE VEHICLE BACK TO WHERE WE PURCHASED IT. THEY SENT IT TO THE TRANSMISSION PLACE THAT ORIGINALLY DID THE TRANSMISSION WORK. THEY REPLACED A DEFECTIVE PART. EVER SINCE THE REPAIR THE VAN SHIFTS HARD AND AT ODD TIMES. THREE WEEKS AGO IT BEGAN LEAKING TRANSMISSION FLUID AND BEGAN TO SHIFT ERRATICALLY AGAIN. NO INDICATOR LIGHTS ILLUMINATED. WE HAD IT TOWED TO THE TRANSMISSION SHOP AGAIN THEY SAID IT WAS OUR BREAKS, WE HAD IT TOWED TO OUR MECHANIC, IT'S NOT THE BREAKS. IT IS AGAIN AT THE TRANSMISSION SHOP. THIS HAS COST US TIME, MONEY AND OUR SAFETY. WHAT WILL IT TAKE FOR VW TO ISSUE A RECALL ON THIS VAN- WHO HAS TO DIE FOR ANYTHING TO BE RESOLVED.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11278020November 4, 2019ELECTRICAL SYSTEM, ENGINE
THE VEHICLE HAS SHUT OFF AT RANDOM TIMES, OFTEN IN TRAFFIC MAKING IT VERY DANGEROUS FOR MY FAMILY. CHRYSLER (WHO ACTUALLY MADE THIS VEHICLE) HAS ISSUED A RECALL FOR THIS PARTICULAR ISSUE BUT VW WILL NOT HONOR IT.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11277676November 2, 2019FUEL/PROPULSION SYSTEM
MY CAR WILL CRANK BUT NOT START. AFTER SEVERAL TRIES IF YOU USE THE KEY FOB YOU CAN GET IT TO START. I HAVE THE CAR LOOKED AT BY TWO TECHNICIANS WHO ADVISED THAT MY VEHICLE WAS MADE BY CHRYSLER EVEN THOUGH IT'S A VOLKSWAGEN AND THAT THIS IS A KNOWN PROBLEM WITH CHRYSLER DODGE VANS FROM 2011 AND 2012 THE PROBLEM THEY TELL ME IS WITH THE FUEL PUMP RELAY THAT WILL NEED TO BE INSTALLED
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11269896October 21, 2019ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER, DECELERATED TO 25 MPH, AND STALLED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER APPROXIMATELY THIRTY MINUTES. ADDITIONALLY, THE CONTACT STATED THAT THE VEHICLE EXPERIENCED INTERMITTENT STARTING FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 147,000. *DT*JB*DT
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11269893October 21, 2019ENGINE
TL* THE CONTACT OWNS A 2001 VOLKSWAGEN ROUTAN. WHILE DRIVING 40 MPH, THE ENGINE SHUT OFF AND ALL THE INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. IN ADDITION, THE ANTI-THEFT SYSTEM ACTIVATED AND THE CONTACT COULD NOT RESTART THE VEHICLE. THE VEHICLE REMAINED PARKED IN A LOT. AN UNKNOWN DEALER AND THE MANUFACTURER STATED THAT THERE WERE NO RECALLS. THE MANUFACTURERS FOR BOTH VOLKSWAGEN AND CHRYSLER REFERRED THE CONTACT TO EACH OTHER AND DID NOT WANT TO ADDRESS THE MALFUNCTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 184,000.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11270020October 21, 2019ELECTRICAL SYSTEM
TIPM BOX NEEDS TO BE REPLACED, VW DEALERSHIP SAYS IT IS FAULTY AND HAS GLITCHES THAT NEED TO BE REPAIRED BUT IT EXCEEDS MY WARRANTY. I PURCHASED THIS VAN 3 WEEKS AGO AND THE RADIO WILL GO OUT OR STAY ON, THE WIPERS WILL COME ON BY THEMSELVES AND THE TIRE PRESSURE LIGHT WILL COME ON.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11268099October 12, 2019ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I JUST PURCHASED THE 2009 VOLKSWAGEN ROUTAN. I HAVE HAD IT 3 WEEKS IT RANDOMLY DIED WHEN TEST DRIVING THE VAN AND ALL THE ALARMS AND LIGHTS CAME ON. WE JUST THOUGHT I DIDN'T HAVE THE FOB IN RIGHT. THEN IT STARTED TO RANDOMLY NOT START, EVEN THE REMOTE START WILL NOT WORK. THE LIGHTS, RADIO, ALARM, WINDOWS AND DOOR LOCKS WORK LIKE THEY NORMALLY SHOULD. USUALLY IF I WAIT LIKE 20 MINUTES AND KEEP TRYING THE KEY (TAKING IT OUT OF THE IGNITION AND REINSERTING IT) UNTIL IT STARTS. THE CHECK ENGINE LIGHT CAME ON FOR 7 DAYS. THURSDAY 10/10/2019 NOTHING WORKED LET IT SIT OVERNIGHT AND STILL NOTHING TRIED TO JUMP IT AND IT FINALLY STARTED. TOOK TO PLACE I PURCHASED JD BYRIDER IN JANESVILLE, WI AND THEY BELIEVE IT WAS THE STARTER BECAUSE IT WAS NOT TURNING AND IT WAS REPLACED ON 10/11/2019. THEN 2 HOURS LATER THE CAR AGAIN WOULD NOT START AGAIN. THE DEALER CAME TO RESCUE ME AND WE TRIED THE ACTUAL KEY AND AT FIRST IT DIDN'T WORK, WE PUSHED THE GAS AND IT AS AS THE GAS PEDAL GOT STUCK FOR ABOUT 30 SECONDS BUT STARTED. THEN DRIVING DOWN ROUTE 26 FROM JOHNSON CREEK, WI TO JANESVILLE, WI, IT WAS MAKING SQUEAKING NOISES FROM THE ENGINE. WE COULD HEAR IT THROUGH THE HEATING VENTS. THEN THE TIRE PRESSURE WARNING LIGHT CAME ON AND IT KEPT DINGING. WHEN I GOT TO JANESVILLE, I CHECKED THE TIRE PRESSURE ON ALL THE TIRES AND IT WAS FINE. BECAUSE I LIVE IN ROCKFORD, IL, I DROVE DOWN I90 AND THE CAR AT TIMES STARTED SHAKING LIKE IT WAS GOING DIED. AGAIN, TODAY IT WON'T START NOT EVEN WITH AN ACTUAL KEY. ALSO, THE DRIVER SIDE PASSENGER DOOR LOCK IS NOT WORKING AND HAD TO HAVE A PART ORDERED. THE VEHICLE HAS 129,000 MILES.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11266943October 8, 2019ELECTRICAL SYSTEM
MY WIFE WAS DRIVING WITH 2 CHILDREN ON THE HIGHWAY AT 70 MPH WHILE THE ENGINE DIES DUE TO THE FUEL PUMP STOPPING TO WORK DUE TO A TIPM FUEL PUMP RELAY FAILURE. CHRYSLER AND DODGE DID THE RIGHT THING, STEP UP VW.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11266029October 4, 2019ELECTRICAL SYSTEM
THE ENGINE STALLS AS THE VEHICLE IS DRIVEN AND IT LOCKS THE STEERING WHEEL. THIS HAPPENS WHILE CAR IN MOTION,NOTICED A PREVIOUS RECALL FOR THIS ISSUES HOWEVER IT SEEMS TO BE HAPPENING AGAIN AND I DON'T THINK MY VIN WAS INCLUDED IN RECALL.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11256704September 19, 2019POWER TRAIN
I WAS DRIVING ON I 66 IN VIRGINIA AND GOT STUCK IN TRAFFIC DUE TO AN EARLIER ACCIDENT. CAR WENT FOR ABOUT A MILE IN STOP AND GO TRAFFIC, WHEN SUDDENLY THE CAR STARTED TO REV UP AND JUMPED INTO GEAR TO MOVE FORWARD. I THOUGHT MAYBE SOMETHING WAS STUCK, SO I PUT INTO PARK AND TURNED THE ENGINE OFF, AND RESTARTED IT. IT DID IT AGAIN AFTER DOING IT FOR ABOUT 5 TIMES, I WAS ABLE TO GET OVER TO THE SIDE OF THE HIGHWAY. I CALLED A TOW TRUCK AND HAD IT TAKEN TO MY MECHANIC. HE TOLD ME THAT I NEED A NEW TRANSMISSION. MY CAR HAD 135000. MILES ON IT. NO WARNING LIGHTS AT ALL CAME ON. MY MECHANIC HAD JUST FIXED IT TWO WEEKS BEFORE FOR THE HEATER HOSE CRACKING AFTER BEING REPLACED A YEAR AGO.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11256039September 16, 2019ENGINE, STEERING
FIRST MY ROUTAN HAS BEEN IN MY POSESSION FOR I BELIEVE ABOUT 5 YEARS. I CHECK THE OIL REGULARY AND KEEP OIL CHANGES, TIRES, AND INSPECTIONS UP TO DATE ARE REGULAR. SINCE OWNING IT, I HAVE HAD A HUGE ANTIFREEZE LEAK (WHILE ON VACATION), WHICH WAS AN EASY FIX, BUT ESSENTIALLY THE PART MELTED AND HAD TO BE REPLACED, WHICH IS ABSURD! I WAS HAVING A LOT OF ISSUES WITH IT NOT STARTING. YOU WOULD HAVE TO TRY TO START IT OVER AND OVER, AND JUST WHEN YOU CALLED A GARAGE IT WOULD START (THIS ISSUE SEEMED TO BE FIXED WHEN THE DEALER CHANGED THE IGNITION, PER THE RECALL) FOR THE PAST SEVERAL MONTHS, THE GOVENER KICKIS IN, AND THE VEHICLE WILL ONLY GO 30MPH. IT HAPPENS INFREQUENTLY, BUT SEEMS TO BECOMING MORE FREQUENT. THE SOLUTION IS TO PULL OVER, TURN IT OFF, START IT BACK UP, AND YOUR GOOD TO GO FOR DAYS TO WEEKS UNTIL IT DOES IT AGAIN. TYPICALLY IT HAPPENS SHORTLY AFTER STARTING A TRIP, AND WHILE GAINING SPEED, YOU SUDDENLY CANNOT GO THE SPEED YOU WOULD LIKE. I DO BELIEVE IT CONTINUES TO GET MORE FREQUENT IN OCCURANCE ****NOW THE SCARY THING THAT GETS ME TO FILE A COMPLAINT**** I HAVE SEEN THIS LISTED MANY TIMES ALREADY. MY HUSBAND WAS AGAIN AWAY ON A TRIP THIS WEEKEND. HE HAD JUST DONE A LOT OF CIRCLE TYPE STEERING AT THE GAS STATION TRYING TO PARK (I MENTION THIS BECAUSE SOMEONE ELSE COMPLAINED OF THIS ISSUE AFTER A ROUND ABOUT). HE PARKED. HE STARTED THE CAR AGAIN, HE BACKED UP, AND WHEN HE TRIED TO TURN TO GET OUT OF THE PARKING SPOT, THERE WAS NO STEERING. HE PULLED FORWARD. HE PUT IT IN PARK, HE TURNED IT OFF. HE STARTED IT, HE DROVE 2.5 HOURS HOME WITH MY 3 KIDS UNDER 9. HE HAD NO ISSUES. WHAT IS WRONG WITH THE CAR, I AM AFRAID TO DRIVE IT. THANKFULLY HE WAS GOING 2 MPH, BUT I HAVE SEEN CASES OF PEOPLE ON THE INTERSTATE. WHAT IF I DRIVE IT, AND WE HAVE AN ACCIDENT AND MY FAMILY DIES? HOW CAN I DRIVE A CAR THAT LOST STEERING AND FEEL SAFE!?
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11255462September 14, 2019POWER TRAIN
CAR WON'T GO MORE THAN 50 MILES PER HOUR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11254744September 11, 2019ELECTRICAL SYSTEM
STARTED HAVING A KEY FOB ISSUE AROUND 80K MILES. IGNITION WOULD NOT TURN OFF CORRECTLY CAUSING BATTERY TO DRAIN. SPOKE WITH VW INFORMED ME NO RECALL. ISSUE ESCALATED TO THE POINT THAT THE KEY FOB WILL RANDOMLY EJECT FROM THE IGNITION WHILE THE CAR IS RUNNING AND IN MOTION. SOMETIMES THE CAR WILL LOSE POWER AND HAVE TO BE PULLED OVER AND RESTARTED. OBVIOUSLY THIS IS NOT SAFE WHILE DRIVING DOWN THE HIGHWAY.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11253574September 6, 2019ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
WHILE DRIVING (CAR IN MOTION)THE CAR TO PICK UP MY CHILDREN FROM SCHOOL, IT SOUNDED LIKE IT WAS DRAINING. THE ALERT LIGHT BEEPED SO I LOOKED AT DASH THE LIGHTS/INFO ON CAR STARTED BLINKING THEN THE CAR STOPPED COMPLETELY IN MIDDLE OF THE ROAD. NO POWER WOULD WORK I COULDN'T ROLL DOWN THE WINDOWS OR TURN ON HAZARD LIGHTS, I HAD TO PUT CAR IN PARK. THE KEY WAS STUCK IN THE IGNITION AND WOULD NOT START FROM A JUMP. THE CAR HAD NO WARNING SIGNS AND WAS RECENTLY INSPECTED AND CHECKED ON COMPUTER AND THEY WERE UNABLE TO GET ANY CODES OR SEE ANY ENGINE PROBLEMS. CAR WOULD NOT EVEN GO INTO NEUTRAL TO MOVE OFF THE ROAD. CAR WAS TOWED TO MY HOME AND STILL NOT ABLE TO JUMP BATTERY AND CAR WON'T START. ALL POWER REMAINS OFF AND CAN'T LOCK CAR WITH KEY EITHER.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11252368August 30, 2019SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
VEHICLE WILL INTERMITTENTLY NOT START EVEN AFTER MULTIPLE TRY'S. VEHICLE SHUTS OFF DURING DRIVING EVENTS CITY AND HIGHWAY. ABS LIGHTS COME ON AND STAY ON. INTERIOR LIGHTS COME ON AUTOMATICALLY DURING DRIVING. HAVE HAD THE VEHICLE TO A VW DEALER 4 TIMES FOR THIS ISSUE AND THEY CANNOT DIAGNOSES, NOR REMEDY THE ISSUE. I HAVE SPENT WELL OVER $2,000 FOR THESE VW DEALER VISITS. THIS VEHICLE WAS BUILT BY CHRYSLER FOR VW AND CHRYSLER ISSUED A RECALL ON THE TIPM FOR THE CHRYSLER VEHICLES. VW REFUSES TO ISSUE A RECALL FOR THE TIPM. THIS IS A MAJOR SAFETY ISSUE THAT CAUSES THE VEHICLE TO SHUT OFF DURING DRIVING AND ALL POWER AND BRAKING FUNCTIONS ARE LOST. AT THIS TIME, I HAVE NO CHOICE BUT TO PAY AN ADDITIONAL $1,500 TO HAVE VW REPLACE THE TIPM IN THE HOPES THAT IT RESOLVES THIS DANGEROUS SAFETY ISSUE AND KEEPS MY FAMILY SAFE. NHTSA MUST INVESTIGATE THIS ISSUE WITH CHRYSLER AND REALIZE THAT IT APPLIES TO VW ROUTAN VEHICLES BUILT BY THEM AS WELL, AND FORCE VW TO RECALL THE VEHICLES AND FIX THE ISSUE AT THEIR COST AND PROVIDE FULL REIMBURSEMENT TO ALL ROUTAN OWNERS WHO HAVE THIS SAME SAFETY ISSUE. WHAT ACTIONS ARE NHTSA TAKING ON THIS CRITICAL SAFETY ISSUE?
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11246253August 24, 2019VEHICLE SPEED CONTROL
CLOCK SPRING FAILURE CAUSING THE CRUISE CONTROL TO NOT WORK. SEARCH INDICATED THE SAME CLOCK SPRING ISSUE WITH OTHER VW MODELS IN THE SAME YEAR. IT IS AN ONGOING PROBLEM AND THE DEALER IS NOT WILLING TO HELP WITHOUT AUTHORIZING HUNDREDS OF DOLLARS FOR TROUBLESHOOTING.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11245853August 22, 2019ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. WHILE DRIVING, THE KEY FELL OUT OF THE IGNITION SWITCH AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REFERRED THE CONTACT TO THE LOCAL DEALER. BRUNSWICK VOLKSWAGEN (1420 INDUSTRIAL PKWY S, BRUNSWICK, OH 44212, (833) 269-4092) DIAGNOSED THAT THE WIN MODULE AND TWO KEYS WERE NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 190676488. THE FAILURE MILEAGE WAS 140,000. THE VIN WAS NOT AVAILABLE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0