Volkswagen Eos Complaints

426 consumer complaints on file.

#11440815November 17, 2021
POWER TRAIN
HAVE OWNED THE VEHICLE 2017 EOS..LIKE RELIGION ..I HAVE THE VEHICLE SERVIED REGULARLY OIL CHANGES AND BASIC MAINTENANCE AS PRESCRIBED BY MY MECHANIC 97,517 AND THE MOTOR GOES OUT ...IN A BUSY INTERSECTION NO POWER LIGHTS "ALL COME ON'' LOOKS LIKE A CHRISTMAS TREE ON MY DASH... TOW TO MY MECHANIC ..CATASTROPHIC ENGINE FAILURE..HE TELLS ME... HOW CAN THIS BE...HIS RESPONCE IS...ENGINES JUST SOMETIMES FAIL NEVER A VW AGAIN...I OWN SEVERAL VEHICLIES ....VWs WILL NOT BE ON THE LIST EVER AGAIN..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432683September 12, 2021
ELECTRICAL SYSTEM, POWER TRAIN
While in drive, the car jumps out of gear and PRNDS lights are illuminated. The car is no longer able to put back in gear and is idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429778August 19, 2021
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
00927 - Terminal 30 (Right) 011 - Open Circuit 01516 - Terminal 30; Left 011 - Open Circuit - Intermittent I believe this is a major fire hazard and also will leave you stranded. Based on the codes and physical condition of the issue apparently many other people have had the same problem. http://wiki.ross-tech.com/wiki/index.php/00927_-_Terminal_30_(Right) The noticeable thing is the A/C turns off and once the car is turned off you will not be able to lock the doors or turn the car back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428827August 12, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
I was driving down the freeway at about 4:00 pm in the afternoon when my sunroof suddenly shattered. I was not near an overpass so nothing could have fallen on it. It was not an overly warm day so I don't think it was the heat. I can only conclude that it spontaneously exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423072July 1, 2021
SERVICE BRAKES
The vehicle has exhibited intermittent ABS, ESC, and Brake light. Code check revealed intermittent communication errors with various parts of the ABS system including the control module. Diagnostics varied, undiagnosable due to intermittent activity and varying codes. April 2021, ABS, ESC, Brake light, codes indicate communication error with the ABS control module. Codes and light reset after being cleared, the vehicle was operational and drives with no detectable issues other than lights/ and possible non-operational ABS. 06/29/2021, 10 minutes into drive vehicle speedometer begins to dance from zero to operating speed, to total fault intermittently in interstate traffic on I-10 west into Houston at Channel View, braking begins to engage automatically/intermittently, loss of engine power, check engine/flashing brake light , vehicle narrowly avoids collision. Vehicle parked and restarted, driven back home with check engine and flashing brake light and intermittent speedometer, no drivability issues. 6/30/21 internet search for similar issues reveals an abundance of similar issues without drivability problems and 2017 recall# Part 473 Safety Recall Report 16V-913. I would call attention to pages 3 and page 4 of this recall 1.) Considering the events of 6/28 and page 3 of the recall under Chronology, Volkswagen appears to admit the problem, and with a thorough understanding of its own systems should openly acknowledge the ability of this system to cause dangerous drivability conditions. 2.) Page 4, Recall Schedule, Description of Recall, Indicates that VW has still to provide dealers and owners with notification of this issue. As an owner and knowledgeable professional in automotive service I can assure you as of 7/1/2021, nearly five years after VW acknowledged the issue in Dec. 2016 to the NHTSA, and 11 years after addressing the concern in production with the 2010 models, we have not been notified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422905June 30, 2021
ELECTRICAL SYSTEM:SEAT HEATER:MAT
The contact owns a 2013 Volkswagen Eos. The contact stated that while driving, the heater inside the front passenger seat erroneously activated and malfunctioned causing the seat to burn which also caused a burn to the bottom of the front passenger seat. There was a hole on the front passenger side seat and during the incident, it burned through the passenger's undergarments and jeans causing his burn injuries. Medical treatment was not provided due to the injured passenger not being able to sit and was being treated at home. During the incident, a burning odor was present inside the vehicle. The fire department was called to the scene and the electrical wire to the seat was deactivated. The cause of the failure was not determined. A fire report was taken at the scene. The manufacturer and local dealer were not notified of the failure. The failure mileage was 50,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11423006June 30, 2021
POWER TRAIN
THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417393May 17, 2021
SUSPENSION
Broken front coil spring. It is available for inspection Broken spring can dislodge potentially causing a tire rupture and steering issue Also occurred on my other previously owned 2012 VW Eos where both front coil springs broke within 6 mo. of each other. That vehicle had around 60K miles. No No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416515May 13, 2021
AIR BAGS
TOOK VEHICLE IN TODAY TO TRACY VOLKSWAGEN IN TRACY CALIFORNIA TO FIX MY AIRBAG LIGHT THAT CAME ON FOR PASSENGER SIDE SEAT AIRBAG. THEY SAID THERE WERE UNABLE TO REPAIR THE ISSUE CAUSE VOLKSWAGEN DISCONTINUED THE PART. SO THEY SAID TO ME THAT ECS TUNING HAS THE PART AVAILABLE AND THEY COULD INSTALL IT FOR $537 EXTRA. I THOUGHT THE AIRBAG SYSTEM WAS SUPPOSE TO BE FREE OF ERRORS FOR THE LIFETIME OF THE VEHICLE SO WHY DO I PUT MYSELF AND OCCUPANTS IN DANGER DRIVING WITH A MALFUNCTIONING MANUFACTURE PART? I HOPE THERE IS SOME REMEDY FOR THIS AND I AM NOT PAYING ALMOST ANOTHER $1000 FOR THIS LIGHT TO BE TURNED OFF. HOPE VOLKSWAGEN GETS THEIR ACT TOGETHER AND MIND THEIR CUSTOMERS SAFETY OF THEIR VEHICLES. THIS IS UNBELIEVABLE! HOPE THIS GETS TO VOLKSWAGEN AND NHTSA DOES SOMETHING ABOUT THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415635May 8, 2021
SERVICE BRAKES
ABS CONTROL MODULE IS DISPLAYING FAULT CODE 01130; THIS IS A RECALL ON CERTAIN VW AND AUDI'S MANUFACTURED IN 2009 THRU 2014. CAR IS SKIDDING ON WET ROAD AS THIS AFFECTS TRACTION CONTROL, TOO. HAS VW CONSIDERED A BROADER RECALL OF THE ABS MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415674May 8, 2021
AIR BAGS
AIR BAG LIGHT CAME ON AND WILL NOT TURN OFF. 1218 CODE REGARDING PASSENGER SIDE AIRBAG IGNITER. DON'T FEEL SAFE DRIVING WITH MY KIDS SITTING I THE FRONT SEAT WITH THIS SAFETY LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404385March 22, 2021
AIR BAGS, STEERING
VW RECALL69L2 AIRBAG -CLOCK SPRING FAILURE NHRSA CAMPAIN #15V483000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399804March 8, 2021
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
ABS AND BRAKE LIGHTS ARE ON, CAR SHIFTS INTO NEUTRAL ON IT'S OWN. FEELS UNSAFE TO DRIVE, BECAUSE OF THE NEUTRAL SHIFT THERE IS NO POWER. I HAVE HAD TO PULL OVER TO THE SIDE OF THE ROAD AND RESTART THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397742February 24, 2021
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN EOS. THE CONTACT STATED WHILE DRIVING 15 MPH, THE VEHICLE MADE A LOUD SOUND AND WHITE SMOKE EMERGED FROM THE EXHAUST PIPE. THE CONTACT STATED WHILE PULLING OVER TO THE SIDE OF THE ROAD, THE VEHICLE STALLED. THE CONTACT STATED SHE WAITED 30 MINUTES TO RESTART THE VEHICLE AND DROVE THE VEHICLE HOME. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AND THE WHITE SMOKE COMING FROM THE EXHAUST RECURRED. THE CONTACT STATED SHE TOOK HER VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A FAULTY TURBO UNIT. THE DEALER ISLAND VOLKSWAGEN (1632 ISLAND BLVD, STATEN ISLAND NY 10305) WAS CONTACTED FOR PARTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390845January 31, 2021
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
REPLACED ALL FOUR ABS WHEEL SENSORS. THE SENSORS EFFECTED ABS SYSTEM AND ALL EMERGENCY EQUIPMENT SUCH AS ALL AIRBAGS SRS DEALER ADVISED THAT THAT THIS HAS BEEN AN ISSUE WITH ALL MODELS IN THE VW LINE OF PRODUCTS.(GUNTHER VW OF DELRAY,FLORIDA(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389560January 23, 2021
SERVICE BRAKES
ESP/ABS ERROR. LIGHTS ON. I ALMOST CRASHED INTO SOMEONE'S CAR DUE TO MY ABS BRAKES FAILING ON ME. I WAS ON THE HIGHWAY DRIVING APPROXIMATELY 75 MILES PER HOUR. CAME UP ON A TRAFFIC JAM AT A STAND STILL. SCARIEST MOMENT OF MY LIFE. THOUGH I WAS GOING TO DIE. THIS NEEDS TO BE ADDRESSED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386260January 3, 2021
SERVICE BRAKES
WHEN THE ABS, BRAKE AND OTHER LIGHTS CAME ON, THE CAR WAS IN MOTION. IT WAS AFTER APPLYING THE BRAKES WHERE I SKID AND THE LIGHTS CAME ON. I LIVE IN AN AREA WITH SNOW AND MY ABS HAS NOT WORKED SINCE THE LIGHT CAME ON, MAKING DRIVING VERY UNSAFE. I'M AWARE PREVIOUS MODELS OF MY CAR HAVE HAD ISSUES WITH DEFECTIVE OR FAILED ABS SYSTEMS/ANTI-SKID/BRAKING SYSTEMS WHICH RAISES CONCERN FOR MY MODEL YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378310December 7, 2020
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
IN NORMAL DRIVING, I TURNED STEERING WHEEL TO PULL INTO A PARKING SPACE AND THERE WAS A SNAP IN THE STEERING WHEEL. THIS SOUND WAS THE ELECTRICAL CONNECTION TO THE STEERING WHEEL BREAKING AWAY. I LOST KEY FUNCTIONS FROM THE STEERING WHEEL INCLUDING THE AIRBAG, HORN, AND STEERING MOUNTED CONTROLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374273November 12, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
THE ABS BRAKE INDICATOR LIGHT IS ON AND WHEN I TOOK IT TO A CERTIFIED EURO CAR MECHANIC HE SAID THAT 8 CODES SHOWED UP FOR THIS. HE ALSO SAID THAT THERE WAS A SAFETY RECALL 45F2 ON THIS. WHEN I TOOK MY VEHICLE TO THE VW DEALERSHIP IN PANAMA CITY, FL. THEY WERE EXTREMELY RUDE AND SAID THERE WAS NO RECALL FOR THIS VEHICLE. THEY WOULD NOT TELL ME IF OR WHEN THE RECALL WAS COMPLETE, AND IF IT WAS COMPLETED AND THE SAME THING IS HAPPENING, THEN THERE IS STILL A PROBLEM WITH THE INITIAL RECALL THAT WAS NOT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362576October 3, 2020
ENGINE, UNKNOWN OR OTHER
THE CAR GEAR PRNDS FLASHES. THE CAR DOESNT DO INTO GEAR. WHEN PUT IN REVERSE, THE CAR STAYS IN NEUTRAL. VERY DANGEROUS SITUATIONS CAN ARISE IN THE HIGHWAY SOMETIMES THE CAR FAILS. NEEDS TO BE RESTARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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