Toyota Venza Complaints

263 consumer complaints on file.

#11702659December 3, 2025
UNKNOWN OR OTHER
Last year my vehicle rear camera and sensor failed to which caused me to backup into a mailbox. I had brought it up after a car wash at the dealership and they said they didn't know about any recalls at the time. I recently saw the recall for this year and make and would like this to be investigated further. I also have an estimate for the damages that I can provide.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11700369November 19, 2025
POWER TRAIN, FUEL/PROPULSION SYSTEM
When I am at a stop, and the traffic opens for me to go, or the light turns green, I press on the accelerator and nothing happens. The car just rolls forward under no power or it just stays still. About 5 seconds after I'm slamming the gas pedal to get me out the lane of oncoming traffic, or holding up a light the car wakes up again and starts going no problem. This has happened multiple times in compromising situations, and it's going to cause an accident. I called the dealer and they said nothing is wrong with it. I have read multiple cases online of this exact issue. So, there is clearly something wrong with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699575November 15, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Vehicle loses center display repeatedly Screen and system keep rebooting while driving Dealer refused to fix saying “no recall” Problem reduces visibility of backup camera and safety information
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699429November 14, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Primary Control/Head Unit Failure - I can no longer access any of the electronic functions of the vehicle due to the computer screen failure. The back up camera works, but when the vehicle is in drive, it's nothing but a strobing light trying to connect. It's a safety concern most at night due to the constant strobe effect coming across the screen every 3 seconds. It draws your attention from the road and/or gives you the impression that something is coming to hit you from the passenger side. Yes, the vehicle has been inspected and diagnosed by Toyota. Toyota is unwilling to admit their head unit is faulty and want me, the consumer, to pay out of pocket for the parts and the labor. No, the failure happened without warning. One day it was working fine and the next it was frozen and then "dead" with this strobe effect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699198November 13, 2025
ENGINE, POWER TRAIN
This report covers 2 events for the same problem. The first occurred in the spring of 2025 and I did not document the date or time. The second one occurred on November 10, 2025 @ about 10:15 a.m. (1) Last spring my wife was driving the Venza up the street to our residence going a slow rate of speed. As she approached the house, she took her foot off on the gas and coasted toward the left curb so she could back into our driveway. At that point, car suddenly surged forward and accelerated toward the curb. My wife rapidly applied the brake and averted any problem. (2) The second event occurred on November 10, 2025 @ 10:15 a.m. My wife was starting to park at a parking lot in the Tanasbourne Town Center. She was going to back into a parking spot so she drove forward going slightly left. Then, with the car still in drive, the car surged forward. She quickly stepped on the brake and the car stopped abruptly. (She was angling the car and was about ready to stop and put the car in reverse when this happened) Again, with her quick response braking, she was able to avert hitting person or thing. As to which component or system failed, there appears to be a random malfunction of sensors or perhaps the CPU...something that is calling for full throttle when the gas petal is not pushed. The safety risk is possible harm to the driver, outside property, or the worse situation would be harm to pedestrians that might be in the way of the car. We have not been able to reproduce the problem. The same maneuvers have been repeated 100's of times without incident. As of this writing, the vehicle is being taken to the Toyota dealer to have the oil changed and at that time they will be asked to do a thorough inspection of the systems that might cause this, check for any recorded malfunctions, etc. To the best of our knowledge, there were no warning lamps or messages that appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698720November 11, 2025
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The infotainment system is not consistently working. It is the 12.5 screen-based system that enables the control of numerous features including air conditioning/heating, audio (all radio and satellite radio), backup camera feed, and map/gps display. I see that there is a recall for this system for some Toyota models, however I have not yet received a notification, and I am assuming that it is because my car is a 2021 model. Not having this display makes navigation difficult (as the screen will just turn off suddenly) and control of the cabin environment impossible (i.e. I struggle turning on the AC/Heat as I don't know what the temperature is set to). Why would my vehicle not be included in the recall? What can be done to get this fixed? I view this as a safey concern as all vehicle safety notifications are posted on the screen (which won't work), all of the systems that are controlled from the screen are not available, and the back up camera display won't work at times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698486November 10, 2025
SERVICE BRAKES
2022 Toyota Venza TOTAL BRAKE FAILURE. On 11/8/2025 brakes did not engage while exiting a major highway. While the brake pedal was pushed to come to a complete stop at the stop light, vehicle did not stop, nor the braking system worked at all. The driver was left with two options: 1. cause a major accident with cars ahead of us. OR 2. hit the side of the road (the concrete curb) to avoid any major damage to peoples cars Infront of us, or perhaps a avoid a fatality either with us in Toyota Venza or other drivers on the road. There was no warning lights on the dashboard, simply the brakes failed us to come to a stop until we hit the concrete curb to come t a stop. Once we hit the concrete curb, we had to tow the vehicle to a mechanic to change the brakes, rotors and the lower control arm. After the impact from hitting the curb, the control arm was damaged and pushing rotors on the driver side, where the vehicle was undrivable from the control arm pushing and grinding into the rotors. See attached pictures. This is the second time it happened where the brakes did not get engage. First time braking system engaged after multiple attempts to stop the car, this time braked totally failed to stop the car. This is a 100% a safety issue where people life could be lost in matter of seconds from no fault of their own whatsoever, where brakes are supposed to engage at ALL the time no Exceptions. This accident was fully due to braking system failure on 2022 Toyota Venza. We also have 2024 Toyota Prius where sometime brakes make a clinging noise and do not engage until brakes are pumped multiple times, which could also cause a major accident and fatalities. I searched online and it seems other drivers to report same problem on Venza and other Toyotas, this could very well be a major Toyota manufacturing problem with braking system across their vehicle and an investigation and a recall must be issued before peoples lives are lost if no actions are taken and negligence prevails.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11694412October 19, 2025
VEHICLE SPEED CONTROL
As I attempted to park in a stall in the parking garage, I turned the steering wheel to the right and aligned the vehicle in preparation to back into the stall. In the split second that I took my foot off the accelerator to put it on the brake pedal in preparation to switch gears, the vehicle surged forward rapidly. I slammed on the brake as hard as I could, fearful that it would hit the car in the stall ahead. Maybe that's an indication that the Emergency Braking System failed, too. I don't know whether it stopped me or me slamming on the brake, but I was within 18 inches of the vehicle in the stall ahead of me. It truly scared me, which is what caused me to search for whether this was a known issue for 2021 Venzas and found that others have had this issue occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690439September 29, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
After applying the brakes in a sudden situation, the automatic emergency braking came on but the car didn't stop. The brake pedal was pushed all the way to the floor board but the car didn't stop and crashed into the vehicle in front. This happened once before but didn't end in a crash. This was a total brake failure.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11690377September 29, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The infotainment system has failed. It is the 12.5 screen-based system that enables the control of numerous features including air conditioning/heating, audio (all radio and satellite radio) and map/gps display. This system is the focus of a recall on this model car (newer versions) but the issue is the same for this year. Not having this display make navigation difficult, control of the cabin environment impossible. I wonder why this year vehicle was not included in the recall. I have ordered a replacement at a cost of $3,300. This began in May of 2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688955September 22, 2025
FUEL/PROPULSION SYSTEM
I am submitting this complain regarding my 2021 Toyota Venza, which has developed a serious defect involving the fuel system. Although my vehicle is fairly new, I began experiencing problems with the fuel door not opening properly. Initially, I could not access the fuel cap, which left me unable refuel in a timely manner. Soon after, I noticed additional fueling issues: while attempting to refuel, the gas pump would repeatedly shut off and stop the fueling process. After taking the vehicle for inspection, it was determined that the actuator responsible for controlling the fuel door and fueling system required complete replacement. I am concerned this defect represents more than just an inconvenience. Inability to open the fuel door or complete a fueling cycle can create dangerous situations - such as being stranded without fuel or blocking a fueling station. Additionally, if the actuator fails while in use, it could interfere with the proper venting of the fuel system. I have since learned that other Toyota Venza owners are experiencing the same problem with the actuator, suggesting this is not an isolated case but a potential widespread defect. I request that Toyota investigate this issue and that the National Highway Traffic Safety Administration evaluate whether a safety recall or service campaign is warranted. 2021 Toyota Venza LE [XXX] 90,0000 Sincerely, [XXX] and [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688001September 17, 2025
UNKNOWN OR OTHER
The rear tailgate is malfunctioning. I was told by dealer it is not covered under any warranty (even extended) this is something that has been reported by others and should be fixed. As well as having to repeatedly hit the lock or unlock buttons to actually work on the car before it works.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687390September 15, 2025
VEHICLE SPEED CONTROL
The contact owns a 2023 Toyota Venza Hybrid. The contact stated that while driving into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into the rear of another parked vehicle. No injuries were reported, and no police report was filed. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. A manufacturer's investigator came to the dealer to inspect the vehicle. The contact was informed that the Black Box information did not indicate that a vehicle malfunction had occurred during the crash. The contact indicated that the vehicle had experienced a second similar failure while driving 5 MPH, the accelerator pedal erroneously extended to the floor, and the vehicle began to unintentionally accelerate. The contact was able to press the brake pedal and safely stop the vehicle. The cause of the failures was not determined. The failure mileage was 15,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11685220September 5, 2025
STRUCTURE:BODY
Indeed, I recently encountered a concerning issue with my 2021 Toyota Venza. The problem manifested in mid-July, during the process of preparing to enter my vehicle. To my dismay, the door refused to open. Despite my repeated attempts to use the keyless entry system, the door stubbornly remained closed. Consequently, I was compelled to resort to using my key fob, which presented its own challenges. While I would not typically express such frustration, the safety implications of this issue are significant and have become quite inconvenient for me. As a physically disabled individual, I rely on a scooter lift in the rear of my vehicle to facilitate my mobility. This lift allows me to walk to the front of the car while holding onto the side for stability, preventing potential falls. On the day in question, I slipped my hand behind the handle of the door to open it and it didn't work. When I attempted to activate the unlock button on my key fob, it failed to respond. Despite my repeated attempts to press the button at least ten times, it remained unresponsive. By this point, my legs had become increasingly weak, to the extent that I felt a slight loss of balance when using the key. As a physically disabled individual and of an advanced age, I am unable to stand for extended periods. Therefore, this issue has caused me considerable stress and emotional distress. Upon visiting my local Toyota dealer, I was informed that the repair would incur a cost of approximately $800, which I unfortunately lack the financial means to cover. Consequently, I contacted Toyota’s 800 number to inquire about any special financial hardship programs that might assist me in paying for this repair. Regrettably, I was informed that such programs were not available. This situation has become increasingly frustrating for me. I find it difficult to reconcile the fact that Toyota has a history of encountering numerous issues with various of its models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684255September 1, 2025
AIR BAGS
My name is [XXX] . I own a 2023 Toyota Venza Limited with about 36,000 miles. On [XXX], while driving, we heard a loud popping sound, and the passenger airbag indicator light came on with a red/orange warning symbol. There was no accident — this appears to be a defective or faulty airbag mechanism. This is a serious safety issue. Please log this report and provide a case number. I can be reached at [XXX] and will also follow up with my local dealer, Team Toyota in Glen Mills, Pennsylvania. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683461August 27, 2025
UNKNOWN OR OTHER
The rear tailgate squeaking is non stop. Dealer says not covered under warranty however MANY people online complaint of the same issue. This should be fixed by the manufacturer . Manu dealerships say it will cost upwards of 1 thousand dollars
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682744August 24, 2025
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
While attempting to cross a busy street, I picked an opening in the coming traffic to cross, released the brake to allow the car to start rolling slowing, but when I pressed the accelerator , I got no response from the car and no acceleration at all for about 3 seconds. Leaving me and my family stuck in the middle of the street with oncoming traffic just seconds away from hitting us. In the 3 seconds span, I tried pressing the accelerator several times until the car finally responded. The car remained ON the entire time. No errors or messages were displayed on any of the dashboards at any time. I have seen several similar stories in online forums with this model. Something is wrong and very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680955August 15, 2025
ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Toyota Venza. The contact stated while attempting to start the vehicle, several unknown warning lights illuminated. A dealer was contacted. The contact stated that during the first failure, the vehicle was towed to the dealer to be diagnosed, however the diagnosis was unknown. The contact stated that during the second failure, the steering wheel warning light illuminated, the steering wheel became difficult to turn, and the accelerator and brake pedals seized. The contact turned off and restarted the vehicle, and thirty seconds later, the vehicle operated as intended. The contact stated that during the third failure, the contact became aware that the fuel gauge was not operating properly. After refueling the vehicle, the fuel gauge warning light illuminated. The vehicle was taken back to the dealer to be diagnosed, and the contact was informed that the battery needed to be replaced. The battery was replaced, and the vehicle was repaired. The contact stated that the buttons on her steering wheel and the infotainment system also failed to function as designed. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 57,346.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671296July 4, 2025
UNKNOWN OR OTHER
I have an issues with the door on drivers side that won't unlock as much as I press the key fob it won't open its 2021 toyota Venza. I am physically disabled and I unable to stand for long. So that means I have to use my key to unlock my doors and I can't stand for too long I can tired and fall. And toyota knows of this issues and they refuse to fix and I don't think I should pay for something that they know has a defect. It's not fair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667971June 19, 2025
AIR BAGS
I was involved in a no fault accident when an SUV slammed into the back of my Toyota Venza at full speed and pushed me into the left guardrail of the bridge we were driving on. Neither the front airbags or the driver (left) side airbags deployed.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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