Toyota Sienna Complaints

9,048 consumer complaints on file.

#11103067June 21, 2018
SUSPENSION
MY 2014 SIENNA HAS A POPPING NOISE FROM THE FRONT SUSPENSION IT HAS 32000 MILES ON IT I CAN'T LOCATE THE CAUSE IT POPS ON TURNS AN BUMPS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102359June 18, 2018
STRUCTURE:BODY
MY VAN WAS IN A PARKING LOT. IT WAS A CLEAR HUMID 95 DEGREE DAY. HADN'T RAINED IN DAYS. THE VAN HADN'T BEEN WASHED RECENTLY. I OPENED THE REAR LIFTGATE MANUALLY, GOT IN THE VAN BUT IT WOULDN'T CLOSE WITH THE INTERIOR BUTTON IN SEVERAL ATTEMPTS. IT TOOK 4 ATTEMPTS TO CLOSE IT MANUALLY. THIS IS THE SECOND TIME THIS HAPPENED. I DIDN'T MAKE NOTE OF THE NUMBER OF BEEPS EMITTED. THE FIRST TIME IT HAPPENED, I DIDN'T TAKE NOTE OF THE WEATHER CONDITIONS, BUT THE LIFTGATE WOULD ONLY CLOSE AFTER REPEATED MANUAL ATTEMPTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101826June 14, 2018
UNKNOWN OR OTHER
JUNE 14, 2018 RE: TOYOTA SIENNA DASHBOARD COVER RECALL COMPLAINT MY LOCAL DEALER, FRED ANDERSON TOYOTA OF COLUMBIA, PROMISED TO REPLACE MY 05 SIENNA DASHBOARD COVER UNDER A TOYOTA WARRANTY, ON JULY 3RD, 2015, AND THAT THEY WOULD ORDER THE DASHBOARD COVER PART AND THAT THEY WOULD CALL ME WHEN IT ARRIVED. THE SERVICE ADVISOR I MET WITH IN PERSON EACH TIME WAS MR. RON KIRKLAND. I FOLLOWED UP AGAIN ON DECEMBER 17, 2015, WHEN THEY AGAIN TOLD ME THAT THE PART WAS NOT AVAILABLE AND THAT IT WAS ON ORDER, AND THAT THEY WOULD NOTIFY ME WHEN IT ARRIVED. I FOLLOWED UP BY PHONE A FEW TIMES IN 2016, AND EARLY IN 2017. I GOT THE SAME REPLY EACH TIME I SPOKE WITH MR. KIRKLAND. I THEN FOLLOWED UP AGAIN IN PERSON ON JULY 26, 2017. I GOT THE SAME REPLY FROM MR. KIRKLAND. ON JUNE 11, 2018, I AGAIN SPOKE WITH MR. KIRKLAND REGARDING THE LACK OF PROGRESS IN COMPLETING THIS RECALL WORK. HE PROMISED TO LOOK INTO IT, AND PHONE ME WHEN HE HAD AN ANSWER. I FOLLOWED UP AGAIN WITH MR. KIRKLAND ON JUNE 14, 2018, WHEN MR. KIRKLAND STATED THAT TOYOTA WAS NO LONGER ABLE TO HONOR THIS WARRANTY WORK. I VOICED MY DISPLEASURE ABOUT TOYOTA, AND MR. KIRKLANDS LACK OF PROFESSIONALISM IN RESOLVING THIS WARRANTY SERVICE IN A TIMELY MANNER BACK IN 2015. I ASKED ONE FINAL QUESTION OF MR. KIRKLAND, HOW MUCH WOULD IT COST ME IF I PAID FOR THE DASHBOARD COVER REPLACEMENT? HE GAVE ME AN ESTIMATE OF $2,000. MORE THAN 50% OF THE CURRENT VALUE OF THE SIENNA. I AM NOW ATTEMPTING TO CONTACT EVERYONE AND ANYONE WHO WILL LISTEN, IN AN ATTEMPT TO GET THIS SITUATION RESOLVED ' HONORING THE DASHBOARD COVER REPLACEMENT AS TOYOTA PROMISED ME IN 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101890June 14, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. WHILE ATTEMPTING TO STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO RESPOND AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (LARRY H. MILLER TOYOTA MURRAY, 5650 STATE ST, MURRAY, UT 84107), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101665June 13, 2018
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 50 MPH, A LOUD ABNORMAL NOISE WAS HEARD FROM THE ROOF AREA. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, SLID OPEN THE SUN ROOF COVER, AND NOTICED THAT THE GLASS WAS SHATTERED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER (SUNSHINE TOYOTA, 1355 W DICKMAN RD, BATTLE CREEK, MI 49037, (269) 965-1000) WAS CONTACTED AND STATED THAT THE FAILURE NOT UNDER WARRANTY AND THAT AN APPOINTMENT WOULD NEED TO BE SCHEDULED FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101076June 11, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING 35 MPH, THE CHECK ENGINE AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. IN ADDITION, THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 123,075.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100747June 10, 2018
AIR BAGS, SEAT BELTS
FRONT DASHBOARD IS CRACKING AND STICKY. I HAVE HEARD TOYOTA HAD A RECALL AT ONE TIME, HOWEVER I CANNOT FIND IT. ALSO, SEATBELT IN THE MIDDLE AND REAR SEATS LOCK OFTEN IN PLACE WITHOUT BREAKING. MUST UNBUCKLE TO RELEASE AND RESET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100338June 7, 2018
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF SPONTANEOUSLY BURST ON JUNE 6, 2018, AROUND 7:25PM, MY FAMILY AND I WERE HEADING HOME A STORE, GOING NORTH ON MO-65 AT ABOUT 65 MPH IN SPRINGFIELD, MO. JUST SOUTH OF BATTLEFIELD RD, WE HEARD A LOUD "POP" SOUND. WE THOUGHT OUR DAUGHTER HAD HIT HER METAL THERMOS AGAINST THE BACK WINDOW. WHEN WE ARRIVED HOME, HOWEVER, I HEARD A CRACKLING SOUND AND TRACED IT TO THE SUNROOF, WHICH WAS SHATTERED (LIKE A SPIDER WEB) AND BULGING AT THE TOP. SINCE THEN, AS OF 9AM THE FOLLOWING DAY, IT HAS CONTINUED TO BULGE MORE, WITH A COUPLE OF SMALL PIECES OF GLASS HAVING POPPED OUT ONTO THE TOP OF THE GLASS. IT HAS NOT YET COLLAPSED INTO THE CAR, BUT I AM LEAVING THE SUNROOF SHADE CLOSED SO THE GLASS DOESN'T FALL INTO THE CABIN. OF NOTE, THE WEATHER WAS MOSTLY SUNNY, TEMPERATURE AROUND 80F. THE SUNROOF WAS CLOSED, AS WAS THE SUNROOF SHADE. TRAFFIC WAS FAIRLY LIGHT IMMEDIATELY AROUND US. THERE WERE NO LARGE TRUCKS NEARBY. NO ROCKS OR GRAVEL WAS HITTING THE UNDERSIDE OF THE CAR, AND THERE WERE NO OTHER SOUNDS OF ANYTHING HITTING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100888June 7, 2018
STRUCTURE:BODY:DOOR
2006 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO ELECTRIC DOORS SAFETY RECALL. *LD THE CONSUMER STATED THE DOORS FAILED AFTER HAVING THE RECALL REPAIR PERFORMED.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100348June 7, 2018
AIR BAGS
THE LIGHT AIRBAGS IS ON DON'T GO OUT SAME TIME WORKS REGULARLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100138June 6, 2018
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING APPROXIMATELY 10 - 15 MPH UNDER THE SPEED LIMIT ON A GENTLY CURVING OVERPASS, THE STABILITY CONTROL ENGAGED, SHARPLY JERKING THE STEERING UNCONTROLLABLY IN THE WRONG DIRECTION AND HINDERING MY ABILITY TO STEER THE VEHICLE OR BRAKE. THIS HAS HAPPENED TWICE PREVIOUSLY, BOTH ON CURVES, AND ON NEITHER OF THOSE OCCASIONS WAS I EXCEEDING THE SPEED LIMIT, NOR WAS THERE ANY REASON FOR THE SYSTEM TO ENGAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099913June 5, 2018
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM, STEERING, SERVICE BRAKES, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 50 MPH, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED AND A WARNING CHIME SOUNDED. THE VEHICLE LOST STEERING AND BRAKING ABILITY, AND THE STEERING WHEEL STARTED TO JERK FROM LEFT TO RIGHT. THE CONTACT CONTINUED TO DRIVE AND THE FAILURES WENT AWAY AFTER THIRTY SECONDS. THE CONTACT STATED THAT THE FAILURES RANDOMLY STARTED APPROXIMATELY ONE YEAR AGO AND GREW WORSE. THE CONTACT ALSO MENTIONED THAT THE LOCK ON THE SLIDING DOOR SHOWED THAT IT WAS UNLOCKED; HOWEVER, NO ONE COULD EXIT THE VEHICLE WHEN ATTEMPTING TO OPEN THE DOOR FROM THE INSIDE OR THE OUTSIDE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100029June 5, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V657000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (ARLINGTON TOYOTA, 10939 ATLANTIC BLVD, JACKSONVILLE, FL 322225) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100038June 5, 2018
VISIBILITY/WIPER
BOUGHT THE CAR BRAND NEW FROM TOYOTA DEALER, THE SECOND YEAR WE NOTICED THE PASSENGER SLIDING DOOR WILL NOT OPEN DURING COLD DAYS WHEN YOU PULL THE HANDLE FROM THE OUTSIDE. WE TOOK IT IN TO GET INSPECTED, SERVICE MANAGER TOLD US EVERYTHING WAS FINE. BUT IT STILL EXPERIENCE THE SAME PROBLEM. THIS YEAR, WE NOTICED THE FRONT WINDSHIELD STARTED TO GET BLURRY. FIRST WE THOUGH THE WINDOW WAS DIRTY, SO WE TRIED TO CLEAN IT WITH WINDEX MANY TIMES, IT STILL THE SAME. SO NOTHING WE CAN DO. ESPECIALLY WHEN WE DRIVE FOR A LONG TIME, WE WILL FEELING DIZZY. WE CONTACTED TOYOTA (CASE NUMBER 1806052799), THEY SAID THERE IS NO RECALL AND SINCE THE CAR IS OUT OF WARRANTY, THEY WILL NOT REPLACE IT, EVEN THOUGH THE FRONT WINDSHIELD IS ORIGINAL. THIS IS CLEARLY A MANUFACTURER DEFECTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099856June 4, 2018
ENGINE
THE ENGINE FAILED WHILE ENTERING THE HIGHWAY. ALL POWER WAS LOST AND VEHICLE HAD TO BE TOWED TO THE LOCAL TOYOTA DEALER. I WAS INFORMED TODAY THAT IN ORDER TO ANALYZE THE PROBLEM THE ENGINE NEEDS TO BE REMOVED AT $140 PER HOUR APPROX. 20 HRS OF LABOR. I HAVE GIVEN THEM PERMISSION TO DO THIS SO I CAN RECEIVE A QUOTE AS TO HOW MUCH TO REPAIR. THIS SIENNA WAS JUST IN FOR 125,000 MILE SERVICE WITH NO KNOWN ISSUES. I DO NOT HAVE ANY TYPE OF DOCUMENTATION AS OF TODAY JUNE 4,2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099312June 2, 2018
WHEELS
TIRES WORN OUT SO QUICKLY, I HAVE 94,500 MILES & THIS IS MY THIRD SET. TIRES STAY GOOD FOR ONLY 20,000/25,000 MILES. I DO REGULARLY TIER ROTATE, BALANCING & ALIGNMENT BUT STILL WORN OUT. I AM USING MICHELIN PRIMACY MXV4(SAME KIND OF TIERS) WHEN I BOUGHT CAR, ALL TIME. IT'S SEEMS TOYOTA HAD BAD DESIGN SO TIRES WORN OUT SO FREQUENTLY. I WENT ON CARGURUS.COM & SAW LOTS OF SIMILAR KIND OF COMPLAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099210June 1, 2018
ENGINE
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. WHILE OPERATING THE VEHICLE, THE ENGINE HESITATED AND SHUDDERED BEFORE STALLING. THE VEHICLE WAS TAKEN TO TOYOTA OF ORLANDO (3575 VINELAND RD, ORLANDO, FL) WHERE IT WAS DIAGNOSED THAT THE ENGINE CAMSHAFT WAS FAULTY AND THE ENGINE WOULD NEED TO BE REBUILT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT INDICATED THAT THE VEHICLE PREVIOUSLY EXPERIENCED THE SAME FAILURE IN 2011 AND THE ENGINE WAS REBUILT. FURTHERMORE, IN 2016, THE CAMSHAFT WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098980May 31, 2018
VISIBILITY/WIPER, VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE'S WINDSHIELD HAD A CRACK APPROXIMATELY SIX INCHES LONG. THE VEHICLE WAS TAKEN TO RIVERSIDE TOYOTA (131 HWY 411 E, ROME, GA 30161, (706) 291-2886), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099001May 31, 2018
SEAT BELTS, SEATS
WHEN ATTEMPTING TO INSTALL MY FORWARD FACING CAR SEAT USING LATCH, I'VE NOT BEEN ABLE TO LOCATE THE HOOK FOR THE TOP TETHER, THAT SHOULD BE LOCATED BEHIND EACH OF MY 2ND ROW SEATS. DESPITE CHECKING THE MANUFACTURERS MANUAL, I WAS MERELY ABLE TO LOCATE WHAT FELT LIKE A HOOK THAT IS COMPLETELY COVERED BY FABRIC. NOT KNOWING ANY BETTER, I MISTAKENLY HOOKED THE TETHER STRAP TO ANOTHER HOOK THAT WAS LOCATED BEHIND THE SEAT. IN COMPLETING A CPST COURSE, I'VE LEARNED THAT THIS PRACTICE COULD HAVE SIGNIFICANTLY INJURED OR KILLED MY CHILD IF WE HAD BEEN INVOLVED IN A WRECK. MY CPST INSTRUCTORS AGREED WITH MY SUSPICION THAT THERE IS A DEFECT IN THE CONSTRUCTION OF THESE SEATS, AND THAT THE TETHER BAR SHOULD NOT BE COMPLETELY COVERED BY FABRIC. MY FEAR IS THAT OTHER FAMILIES WITH THIS VEHICLE ARE PUTTING THEIR CHILDREN AT RISK OF INJURY OR DEATH BECAUSE THEY AREN'T UTILIZING THE TOP TETHER SIMPLY BECAUSE THEY CAN'T ACCESS THE BAR FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098879May 30, 2018
STRUCTURE:BODY
THE DRIVER'S SIDE REAR SLIDING DOOR HAS SEVERAL TIMES NOW REFUSED TO LATCH, AND WHEN IN EMERGENCY SITUATION I HAVE LOCKED IT AND FORCED IT TO SHUT THEN IT WILL NOT UNLOCK AND IT HAS TO BE TAKEN APART TO BE OPENED AND THE WHOLE LATCH AND LOCK MECHANISM REWORKED BY THE MECHANIC, AND IN THE MEANTIME THE DOOR IS UNABLE TO BE OPENED WHICH IS EXTREMELY UNSAFE WHEN I HAVE CHILDREN IN THE MIDDLE AND BACK ROWS OF THE VAN. THIS IS THE THIRD TIME IN THE PAST 3 YEARS THAT THIS PROBLEM HAS OCCURRED, SO IT IS DEFINITELY AN ACTUAL PROBLEM WITH THE HARDWARE OF THE DOOR LATCH MECHANISM ITSELF AND NOT SIMPLY A GLITCH THAT OCCURRED ONCE OR SOMETHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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