Toyota Sienna Complaints

9,048 consumer complaints on file.

#10511409May 10, 2013
AIR BAGS, STRUCTURE:BODY, SERVICE BRAKES, EXTERIOR LIGHTING
COULD NOT STOP AFTER MY ABS BRAKES LOCKED UP THEN WERE SOFT/ABSENT, DROVE UP ON THE CENTER MEDIAN, GOT BACK ON THE ROAD ATTEMPTING TO GO AROUND THE CAR INFRONT ON THE RIGHT SIDE COULDN'T DUE TO OTHER TRAFFIC THEN WENT BACK TO THE LEFT GOT BACK UP ON THE MEDIAN. MY PASSENGER SIDE FRONT BUMPER CORNER WENT UNDER THE OTHER DRIVER'S DRIVER'S SIDE REAR BUMPER CORNER LIFTING HER CAR UP INTO THE AIR CAUSING IT TO FALL ON TOP OF THE PASSENGER SIDE OF MY HOOD AND FRONT RIGHT FENDER CRUSHING THEM, RESULTING IN OVER 10000 DOLLARS DAMAGE. NO ONE WAS SERIOUSLY HURT AND NEITHER CAR'S AIRBAGS DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10511245May 9, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE SITTING AT A STOP LIGHT WITH THE BRAKE PEDAL DEPRESSED, THE BRAKE PEDAL PROCEEDED TO DECLINE AND BECAME STUCK TO THE FLOORBOARD. THE VEHICLE BEGAN TO ROLL FORWARD AND CRASHED INTO THE REAR BUMPER OF A SEMI-TRUCK. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 24,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10511326May 9, 2013
FUEL/PROPULSION SYSTEM
MY NAME IS [XXX]I AM A QUADRIPLEGIC PARALYZED PERSON.I LIVE BY MYSELF WITH 24 HOUR CNA CARE. I WAS INJURED AT WORK ON NOV.2000 BY A GUN SHOT. I BOUGHT A VAN IN 2006.RIGHT AFTER ONE YEAR,I NOTICED CHECK ENGINE LIGHT ON. I TOOK MY VAN TO STEVENSON TOYOTA DEALER,AURORA,CO. AFTER DIAGNOSTICS,THEY FOUND GAS/OIL LEAKAGE FROM MY GAS CAP. THEY CHANGED GAS CAP,CLEARED THE CODE. 3 WEEK LATER,CHECK ENGINE LIGHT CAME BACK ON.AGAIN I TOOK IT BACK,SAME DIAGNOSTICS,GAS LEAKAGE FROM GAS CAP.AGAIN CLEARED THE CODE FROM THEIR MACHINE. 2 WEEKS LATER,CHECK ENGINE LIGHT CAME BACK. I TOOK MY VAN SEVERAL TIMES BACK TO THE DEALER BUT NEVER SOLVED THE PROBLEM. I PARK MY VAN AT A GARAGE. I'VE NOTICED THAT MY VAN IS TAKING LOTS OF GAS AND STRONG SMELL OF GAS IN GARAGE. I AM REALLY SCARED OF CAUGHT ON FIRE INSIDE THE GARAGE OR FIRE ON MY VAN. I AM TIRED OF PAYING LOTS OF MONEY I AM VERY LOW INCOME PERSON. NOW THEY ARE SAYING I'VE TO PAY WHOLE BUNCH OF MONEY THAT I CAN'T AFFORD. THE PERSON I TALKED TO THE DEALER IS CON VO.HE IS VERY RUDE AND SAYING THAT HE CAN'T FIND MY VAN INFO. IN HIS SYSTEM BUT OTHER LADY I TALKED TO SAYS SHE CAN .AND MY DOOR IS HARD TO OPEN.I HEARD THAT THERE IS SLUDGE/OIL RECALL TO ADDRESS THIS PROBLEM. SO I'D LIKE TO REQUEST YOU TO INVESTIGATE MY PROBLEM AND FIND A REASONABLE SOLUTION FOR THIS.THANK YOU AND GOD BLESS YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510945May 7, 2013
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
THE POWERED FOLD UP RAMP AND MOTOR LOCKED UP COMPLETELY BLOCKING WHEEL CHAIR EXIT AND ENTRY ACCESS IN THE TOYOTA SIENNA 2011 BRAUN ABILITY RAMPVAN. THE ALLEGED MANUAL RAMP OPERATION FUNCTION FAILED TO WORK TRAPPING THE WHEEL CHAIR OCCUPANT INSIDE THE VEHICLE. THIS DANGEROUS DESIGN HAS BEEN MADE SINCE 2011 AND CONTINUES TO BE MADE INTO 2013. BRAUN HAS RELEASED ANOTHER IN-FLLOOR RAMP OPTION THIS YEAR WHICH IS A MUCH SAFER DESIGN THAT IS IMPOSSIBLE TO BLOCK DOOR ACCESS EVEN IF IT MALFUNCTIONS. BRAUNABILITY NEEDS TO RECALL THIS DESIGN AND MAKE A TRUE MANUAL RELEASE THAT DISCONNECTS FROM THE MOTOR INCASE OF FAILURE OR LOCKUP. MY SON IS SEVERELY DISABLED AND HAS ALOT OF MEDICAL EQUIPMENT. THE JUMP SEAT BOLTED TO THE OTHER SIDE OF THE FLOOR BLOCKED ENTRY AND EXIT CLEARANCE FOR A WHEEL CHAIR ON THE OTHER SIDE AS A POSSIBLE ALTERNATIVE EMERGENCY EXIT. WE HAD TO LITERALLY PULL HIM OUT OF HIS WHEEL CHAIR AND DISCONNECT HIS EQUIPMENT - ALL VERY DIFFICULT IN THE TIGHT SPACE AND VERY DANGEROUS ESPECIALLY IN THE CASE OF AN EMERGENCY. THIS IS AN EXTREMELY DANGEROUS DEFECT AND SHOULD BE ADDRESS IMMEDIATELY. THE VAN WAS TOWED AND IN THE SHOP FOR 3+ WEEKS TO FIX THIS ISSUE AND REPLACE THE EQUIPMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510958May 7, 2013
AIR BAGS
WE CONTINUE TO HAVE ISSUES WITH THE AIR BAG SENSOR. I TAKE IT TO THE DEALER AND THEY RESET. IT IS OFF FOR A WHILE AND THEN IT APPEARS AGAIN. THIS HAS BEEN AN ON GOING ISSUES SINCE 12/2011 WHEN I PURCHASED THIS VEHICLE. NO RECALL HAS BEEN DONE. I FEAR THAT IF THEY JUST CONTINUE TO RESET THAT A REAL ISSUE MAY BE MISSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510757May 6, 2013
SEAT BELTS
FRONT DRIVER SEAT BELT JAMS AND WON'T RETRACT. HAPPENS OFTEN. SOMETIMES IT CANNOT BE FREED AND YOU MUST DRIVE HOME WITHOUT A SEAT BELT OR LEAVE THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510608May 4, 2013
WHEELS, EQUIPMENT
NHTSA CAMPAIGN 11V560000.............MY VEHICLE HAS A TOW HITCH AND SO THE SAFETY RECALL INFORMATION PROVIDED BY SAYS TO NOT PLACE THE NEW TIRE AND LOADING INFORMATION PLACARD ON THE VEHICLE. THE INSTRUCTIONS PROVIDED BY TOYOTA FURTHER STATE THAT: "THE REMEDY FOR YOUR VEHICLE WILL BE AVAILABLE AFTER MAY 2012. WE WILL SEND YOU ANOTHER NOTICE WHEN IT IS READY." I CALLED TOYOTA IN JUNE OF 2012 AND WAS TOLD THAT THE REMEDY WAS NOT YET READY AND I WOULD BE NOTIFIED WHEN IT WAS. I WAS PROVIDED THIS INFORMATION BY AN INDIVIDUAL NAMED [XXX] AT 800-331-4331 EXT [XXX] AND WAS GIVEN A CASE NUMBER [XXX]. THIS WAS OVER A YEAR AGO AND STILL NOT RESPONSE OR ACTION BY TOYOTA. IT FEESL LIKE THEY HAVE NO INTENTION OF RESOLVING THIS ISSUE FOR ME. HOW LONG IS REASONABLE TO WAIT FOR A FIX WITH A RECALL ASSOCIATED WITH POTENTIAL OVERLOADING OF THE TIRE/WHEEL? THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510644May 4, 2013
SEAT BELTS
PULLED DRIVER SEAT BELT TO PUT IT ON. IT GOT TWISTED AND JAMMED AND WAS UNABLE TO BE USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510467May 3, 2013
SEAT BELTS
THE FRONT PASSENGER SEAT BELT OFTEN GETS FOLDED AND JAMMED AND DOES NOT RETRACT. IT TAKES A LOT OF MESSING WITH TO GET IT TO RETRACT. TODAY, I COULD NOT GET IT TO RETRACT, SO IT IS EXTENDED ALL THE WAY SO NOONE CAN SAFELY SIT IN THE FRONT SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510354May 2, 2013
AIR BAGS
SRS WARNING LIGHT CAME ON, AND CONTINUES TO BLINK. TROUBLE / DIAGNOSTIC CODES OF B0111, AND B1152 APPEAR. TOYOTA SERVICE BULLETIN (TSB) 0162-10 ADDRESSES THIS ISSUE. APPARENTLY, THE TERMINALS / CONNECTIONS INSIDE THE WIRING HARNESS CORRODE, AND MUST BE REPLACED. COST IS @ $3000 TO REPAIR. PLEASE LOOK AT: WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2006/TOYOTA/SIENNA/AIRBAG. THERE ARE HUNDREDS OF UPSET SIENNA OWNERS WONDERING WHY A RECALL IS NOT FORTHCOMING FROM THIS AGENCY. THIS AFFECTS SAFETY, AND THE COMPONENTS ARE FAILING DESPITE THE FACT THAT THE AIRBAGS WERE NEVER DEPLOYED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510366May 2, 2013
STRUCTURE:BODY
BUMPED MY HEAD SEVERELY BECAUSE RECALLED AND REPLACED REAR-HATCH STRUTS FAILED FOR A SECOND TIME AND WOULDN'T OPEN THE HATCH COMPLETELY. TOYOTA WON'T COVER IT AGAIN. REPAIR IS EXCESSIVELY EXPENSIVE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10510426May 2, 2013
STRUCTURE:BODY:DOOR
MY WIFE WAS SHOPPING WITH MY 3 YEAR OLD DAUGHTER AND DOG AND COULDN'T GET THE DRIVERS SIDE AUTO SLIDING DOOR TO SHUT. I ARRIVED AND NOTICED THE CABLE SHEATHING WAS FRAYED APPROXIMATELY 6 INCHES IN FROM THE PULLEY SYSTEM. THE DOOR WOULD AUTO SLIDE UNTIL THIS FRAYED PART HIT THE PULLEY, SEIZE AND RETURN OPEN. I MANUALLY TRIED PULLING THE DOOR SHUT THINKING I COULD GET THE FRAYED PART THROUGH THE PULLEY, BUT I GUESS THE TOLERANCES WERE TOO TIGHT AND IT WOULDN'T ALLOW CLOSURE. THE LOCAL TOYOTA DEALERSHIP TOLD ME TO CUT THE CABLE SO I CUT THE TENSIONER CABLE PORTION BEHIND THE DOOR TO ALLOW IT TO CLOSE. AFTER DROPPING OFF AT THE TOYOTA, THEY DEMANDED A $1000 UPFRONT FEE FROM MY WIFE FOR A NEW MOTOR. I AM TRYING TO GET THEM TO CANCEL THE MOTOR PURCHASE SINCE THE MOTOR STILL WORKS, BUT HAVEN'T GOTTEN THROUGH YET. THE LOCKING MECHANISM STILL WORKS (AFTER I CUT THE CABLE AND WAS ABLE TO SHUT THE DOOR). WITH THE NUMBER OF COMPLAINTS, NHTSA NEEDS TO BRING THIS UP TO TOYOTA AND MAKE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510200May 1, 2013
SEAT BELTS
THE FRONT PASSENGER SEAT BELT HAS A TENDENCY TO JAM WHENEVER PUT ON IN A CERTAIN WAY. I HAVE FOUND A WAY TO ALMOST CONSISTENTLY REPEAT IT AND HAVE FOUND THAT IT TENDS TO HAPPEN WITH PASSENGERS OF GREATER GIRTH OR STATURE. DEFINITELY MORE LIKELY TO HAPPEN WHEN THE PASSENGER PULLS THE SEATBELT OUT FORWARD TOWARDS THE DASHBOARD TO PUT IT ON. WHAT HAPPENS IS THE BELT FOLDS OVER DUE TO THE DESIGN OF THE PIVOT AREA AND GETS JAMMED IN THE GAP RESULTING IN AN INOPERATIVE SEATBELT. THIS HAS HAPPENED SO MANY TIMES THAT THE SEATBELT TENSION ON THE PASSENGER SIDE IS NOW NOTICEABLY LOWER THAN THE DRIVER'S SIDE. ALSO REPRODUCIBLE ON THE DRIVER'S SIDE BUT HAPPENS LESS FREQUENTLY MOSTLY DUE TO A CONSISTENT DRIVER. DEFINITELY A HAZARD IF IT CAN'T BE UNJAMMED AS THE SEATBELT CANNOT BE FASTENED OR USED PROPERLY. THERE IS ALSO A HIGH CHANCE OF CAUSING THE BELT TO TWIST INSIDE THE PILLAR WHEN TRYING TO UNJAMMING IT THEREBY DECREASING ITS STRENGTH. HAVE NOT FOUND A WAY TO CONSISTENTLY UNJAM IT EASILY AND USUALLY JUST REQUIRES LOTS OF MANIPULATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510294May 1, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 78,847.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510297May 1, 2013
POWER TRAIN, ENGINE
ON A RAINY SUNDAY AFTERNOON I WAS DRIVING 65 MPH ON THE INTERSTATE WHEN THE CHECK ENGINE, VSC AND TRAC OFF LIGHTS CAME ON. THE VEHICLE WAS TAKEN DIRECTLY TO THE DEALER THE NEXT MORNING (69 ADDITIONAL MILES WERE DRIVEN). WHEN TESTED THE CODE INDICATED TO INSPECT THE VVT-1 SYSTEM, INCLUDING THE ACTUATOR BOLTS AND ALIGNMENT. UPON INSPECTION (REQUIRING THE ENGINE TO BE PARTIALLY DISASSEMBLED) IT WAS DETERMINED THAT THE VVTI GEAR WAS COMING APART CAUSING DEBRIS TO SPREAD THROUGHOUT THE CAMSHAFT GEARS AND HOUSING ONLY FOR CAM BANK 1. THIS IS AN OBVIOUS MATERIAL QUALITY DEFECT AND TOYOTA'S ONLY STATEMENT IS "WE DON'T HAVE A RECALL FOR THIS". MY VAN IS 90 DAYS PAST THE 5 YEAR & 17,369 MILES OVER THE 60,000 WARRANTY. (NOTE: OTHER MANUFACTURER'S OFFER A 100,000 POWERTRAIN WARRANTY). THIS VAN HAS ONLY BEEN SERVICED BY THIS DEALER. THIS SINGLE REPAIR BILL IS $4,295.00 WITH NO GUARANTEE THE OTHER CAM BANK WON'T DO THE SAME THING, REQUIRING ANOTHER HIGH SERVICE BILL. AFTER 3 DAYS OF WAITING FOR TOYOTA TO INVESTIGATE, THEY ONLY OFFERED A GOODWILL CONTRIBUTION TO THE REPAIRS OF $2,400 ... BUT ONLY AFTER I SUBMIT PAID RECEIPTS AND THEN WAIT 10 WEEKS FOR THEM TO REIMBURSE ME. THEY FLAT OUT REFUSED TO SEND THE PAYMENT TO THE DEALER. THIS IS TOYOTA'S PREMIER FAMILY VEHICLE AND IF THE ENGINE HAS SEIZED WHILE DRIVING COULD HAVE KILLED MY FAMILY OR SOMEONE ELSE. I HAVE DRIVEN TOYOTA'S FOR OVER 15 YEARS AND NEVER HEARD OF THIS KIND OF MATERIALS DEFECT AND THEN TO BE TREATED THIS POORLY OVER A MAJOR SAFETY ISSUE THAT IS A DIRECT RESULT OF POOR QUALITY MATERIALS. I GUESS THEY WOULD HAVE BEEN MORE INTERESTED IF SOMEONE HAD DIED. I THINK EVERYONE WHO OWNS A 2008 SIENNA SHOULD BE AWARE THAT THIS MODEL HAS A VVTI GEAR MATERIAL QUALITY DEFECT THAT CAN BE EXPENSIVE TO REPAIR OR CAUSE THE ENGINE TO SEIZE WHILE DRIVING AND KILL SOMEONE. WHO KNOWS IF OTHER 08 MODELS ARE ALSO AFFECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510192April 30, 2013
STRUCTURE:BODY:DOOR
EVERY DOOR HANDLE ON THE VEHICLE HAS BROKEN FROM THE INSIDE AND OUTSIDE. ALMOST EVERY TOYOTA SIENNA I SEE ON THE ROAD HAD ATLEAST ONE OF THERE HANDLES BROKEN OFF. I REALLY THINK TOYOTA SHOULD HAVE A RECALL ON THIS. THE DOOR HAS ACTUALLY SWUNG OPEN WHILE I WAS DRIVING BECAUSE I COULD NOT TELL IF IT WAS CLOSED PROPER. IT DID NOT RESULT IN AN ACCIDENT OR MORE DAMAGE BUT COULD VERY EASILY HAVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509844April 29, 2013
AIR BAGS
AIR BAG HAS GONE OFF FOR NO APPARENT REASON REPAIR IS ABOVE $1,500. TALKED TO OWNER HE MEANT TO SAY THAT THE AIRBAG LIGHT IS ON, NOT THAT THE AIR BAGS HAD DEPLOYED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509773April 27, 2013
AIR BAGS
THE SRS LIGHT CAME ON AS I WAS DRIVING HOME FROM WORK. THIS VEHICLE HAS BEEN IN NO ACCIDENT AND IS WELL MAINTAINED. I TOOK THE CAR TO THE DEALER AND SAID THAT A TSB HAS BEEN ISSUED. HOWEVER, MY WARRANTY PERIOD IS OVER. I BELIEVE THE CAR SHOULD STILL BE COVERED. IT APPEARS TO BE A COMMON ISSUE BASED UPON MY GOOGLE SEARCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509552April 25, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 08V244000 (STRUCTURE LIFT GATE) WAS PERFORMED BUT THE REPAIR DID NOT CORRECT THE FAILURE. THE LIFT GATE DID NOT HAVE A RESISTOR AND CAUSED THE GATE TO SWING OPEN AND WAS DIFFICULT TO CLOSE. THE CONTACT ALSO STATED THAT HER TOYOTA SIENNA WAS A HANDICAP VEHICLE. THE DEALER ADVISED THAT THEY DID NOT KNOW HOW TO CORRECT THE LIFT GATE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 54,189.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511112April 24, 2013
STEERING
MY WIFE STARTED THE CAR AND CLAIMED HOW HARD IT WAS TO TURN THE STEERING WHEEL. WE DROVE TO A LOCATION USING THE EXPRESSWAY AND THE PROBLEM CONTINUED. IT MADE TURNING UNDER MOTION VERY DIFFICULT. I TOOK THE WHEEL ON OUR RETURN AND CONFIRMED HOW AWKWARD IT WAS. SO WE DROVE TO OUR GARAGE. THEY CALLED US LATER AND SAID THE INPUT SHAFT MALFUNCTIONED. COST OF PART FROM TOYOTA $374.19 PLUS TAX AND LABOR. ONLY ONE LEFT IN STOCK. IS IT POSSIBLE THAT TOYOTA HAS A PROBLEM THAT NEEDS TO BE RECOGNIZED AND RECALLED BEFORE THERE ARE SERIOUS ACCIDENTS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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