Toyota Sienna Complaints

9,048 consumer complaints on file.

#10824323February 4, 2016
STEERING
WE HAD BEEN NOTICING A SMALL LEAK UNDER OUR 2008 TOYOTA SIENNA FOR A FEW MONTHS SO WE TOOK IT IN TO THE TOYOTA SERVICE CENTER TO HAVE IT CHECKED OUT. A TOYOTA SERVICE TECHNICIAN TOLD US THAT THE PASSENGER SIDE POWER STEERING RACK BOOT IS TORN AND THE SEAL IS LEAKING, SO IT NEEDS TO BE REPLACED. HE SAID THIS IS A VERY COMMON PROBLEM/DEFECT WITH 2008 SIENNAS ON THE PASSENGER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823910February 3, 2016
STEERING
SEE ENGINEERING INVESTIGATION EA08024; SHOULD BE RE-OPENED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823961February 3, 2016
UNKNOWN OR OTHER
POWER SLIDING DOOR CABLE SNAPP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824084February 3, 2016
STRUCTURE:BODY
THE AUTOMATIC DOOR TO MY VAN STOPPED WORKING I TOOK IT TO THE DEALER WHERE I WAS TOLD THIS IS A COMMON PROBLEM ON THESE VEHICLES. I WAS TOLD THAT THE CABLE ON THE DOOR IS WHAT NEEDED TO BE REPLACED BUT YOU CAN'T PURCHASE THE CABLE ITSELF. THE DEALER EXPLAINED THAT I WOULD HAVE TO PURCHASE THE MOTOR BECAUSE IT'S A "PACKAGE" DEAL BUT IN REALITY I DIDN'T NEED THE MOTOR, THE MOTOR ON THE VAN WAS IN GOOD CONDITION. THEY WANTED TOO MUCH MONEY SO I HAD TO CHOOSE BETWEEN PURCHASING SOMETHING I REALLY DIDNT NEED TO HAVING TO MANUALLY OPEN/CLOSE MY DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823778February 2, 2016
SEAT BELTS
WHILE RIDING 11-YR OLD WRAPPED SEAT BELT AROUND LEGS. AFTER VAN STOPPED IN HOME DRIVEWAY, BELT WAS RELEASED AND RETRACTED, AND IT'S ATTACHED TO TOP OF VAN SO FEET WENT UP IN THE AIR--PULLS CHILD OFF THE SEAT AND THERE IS NO SLACK FOR REMOVING LEGS. AFTER 30 MIN WITH MOTHER & 2 NEIGHBORS TRYING TO RELEASE IT, CHILD'S FEET WERE TURNING BLUE WHEN NEIGHBOR FOUND A BOLT AND LOOSENED IT ENOUGH TO GET FEET OUT. WHY IS THERE NOT A CLEARLY MARKED RELEASE BUTTON SOMEWHERE? IF IT HAD BEEN CHILD'S HEAD/NECK THERE WOULDN'T HAVE BEEN TIME TO GET SCISSORS TO CUT IT LOOSE WITHOUT SERIOUS INJURY. GUESS SCISSORS SHOULD BE A NECESSITY IN THE CAR NOW, AS IT COULD'VE HAPPENED SOMEPLACE WHERE SCISSORS WEREN'T AVAILABLE. WHAT A FREAK ACCIDENT THAT YOU JUST DON'T THINK ABOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823858February 2, 2016
EXTERIOR LIGHTING
TO WHOM IT MAY CONCERN, I PURCHASED A SET OF AFTERMARKET REPLACEMENT HEADLIGHTS FOR MY 2004 TOYOTA SIENNA THAT WERE ADVERTISED AS DOT/SAE APPROVED. HTTP://WWW.AM-AUTOPARTS.COM/2004/TOYOTA/SIENNA/HEADLIGHT-ASSEMBLIES/AM-19245220/350742.HTML BASED ON HOW FAR FROM THE ORIGINAL EQUIPMENT HEADLIGHTS THESE AFTERMARKET LIGHTS PERFORMED (PLUS THE FACT THEY LEAKED) I WENT AHEAD AND RETURNED THEM. FROM MY RESEARCH IT SHOWS THAT THE MAJORITY OF AFTERMARKET LIGHTS DO NOT MEET TITLE 49, PART 571-FEDERAL MOTOR VEHICLE SAFETY STANDARDS, STANDARD NUMBER 108 (FMVSS 108) AND I AM WONDERING WHY THE DOT AND NHTSA IS ALLOWING THEM TO BE SOLD. PLEASE TAKE A LOOK AT THIS STUDY BY A LOBBYING GROUP FOR THESE COMPANIES, WHOSE OWN TEST RESULTS SHOW THEY DON'T MEET THE OEM STANDARDS THAT ARE REQUIRED TO MEET FMVSS 108. HTTP://WWW.CAPACERTIFIED.ORG/WP-CONTENT/UPLOADS/2015/01/CAPALIGHTING3.PDF RESPECTFUL [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823616February 1, 2016
STRUCTURE:BODY
SLIDING DOOR CABLE MOTOR ASSEMBLY BROKE ON BOTH DOORS. FIRST WAS DURING EXTENDED WARRANTY PERIOD AT 40K MILES AND 2ND DOOR AFTER EXTENDED WARRANTY EXPIRED AT 65K MILES. THERE WAS A RECALL ON THE 2004-2007 FOR FAULTY CABLE ASSEMBLY BUT NOT ON THE 2009. I FEEL THERE SHOULD BE ONE FOR THE 2009 AS WELL. THIS IS A 1,400 EXPENSE X 2! THIS HAPPENED WITH NORMAL USAGE, OPENING/CLOSING THESE DOORS ONCE OR TWICE A DAY ON AVERAGE. IF IT WERE HEAVIER USAGE THEY WOULD BE SNAPPING MORE FREQUENTLY. AN AVERAGE FAMILY USING THIS CAR FOR 100K MILES WOULD HAVE TO REPLACE THESE MORE THAN ONCE! THAT'S NEARLY $6,000 JUST FOR DOOR USAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823494February 1, 2016
ELECTRICAL SYSTEM
PURCHASED 2008 TOYOTA SIENNA NEW IN AUGUST 2008. IN NOVEMBER 2015 (90,000 MILES) WITH VEHICLE PARKED, WHEN OPENING THE PASSENGER SIDE POWER SLIDING DOOR, THE CABLE SNAPPED, BINDING THE POWERED DOOR'S ELECTRIC MOTOR, AND CAUSING THE DOOR TO BE "LOCKED IN PLACE" ABOUT 6 INCHES OPEN. WENT TO DRIVER SIDE POWER SLIDING DOOR, OPENED, CHILDREN ENTERED PASSENGER COMPARTMENT, AND UPON CLOSING DOOR THIS CABLE SNAPPED, BUT DIDN'T BIND ELECTRIC MOTOR UNTIL THE DOOR HAD FULLY CLOSED, CAUSING THE DOOR TO BE "LOCKED IN PLACE" IN THE CLOSED POSITION. TRAVELED HOME AND CHILDREN EXITED VEHICLE THROUGH FRONT DRIVER AND PASSENGER DOORS. THE CABLES WERE CUT BETWEEN THE ELECTRIC DOOR MOTOR AND THE "C POST" TO GET THE DOORS "UNLOCKED" AND ALLOW FOR MANUAL OPERATION. EXAMINATION OF SNAPPED CABLES REVEALED REMOVAL OF CABLE INSULATION (LIKELY DUE TO FRICTION/ABRASION), WHICH EXPOSED THE STRANDED METAL CABLE TO THE ENVIRONMENT, CAUSING SEVERE CORROSION AND EVENTUAL FAILURE OF THE METAL CABLE. ONLINE RESEARCH REVEALED MANY OTHER 2008 AND NEWER TOYOTA SIENNA OWNERS HAVE HAD SIMILAR PROBLEMS, TO THE POINT WHERE A FACEBOOK PAGE HAS BEEN CREATED REGARDING THE ISSUE HTTPS://WWW.FACEBOOK.COM/TOYOTA-SIENNA-FAULTY-POWER-SLIDING-DOORS-233250320033754/. FURTHER RESEARCH REVEALED THAT TOYOTA HAS A WARRANTY ENHANCEMENT FOR THIS PROBLEM (NO: POL12-02), BUT IT ONLY APPLIES TO 2004-2007 MODEL YEARS. WHATEVER CORRECTIVE ACTION WAS TAKEN BY TOYOTA BEGINNING IN 2008 OBVIOUSLY HAS NOT REMEDIED THE PROBLEM. THE POWER SLIDING DOOR ASSEMBLY REQUIRED TO REPAIR THESE DOORS COSTS $500 PER DOOR (PART NUMBERS 69631-08030 AND 69641-08030). TO HAVE A DEALER MAKE THIS REPAIR COSTS $1,000 PER DOOR ($500 FOR THE PART AND $500 FOR LABOR).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823529February 1, 2016
UNKNOWN OR OTHER
RIGHT PASSENGER DOOR STUCK SHUT. CABLES ARE FINE. LEFT POWER SLIDING DOOR WILL NOT SHUT ALL THE WAY DRAINING BATTERY EVERY DAY CAUSE THE OPEN DOOR LIGHT STAYS ON. 130,000 MI. OTHER THEN THAT VAN RUNS GREAT IN MINT CONDITION. WILL NEVER BUY ANOTHER TOYOTA SIENNA AFTER THE PROBLEMS WITH THESE DOORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823570February 1, 2016
VISIBILITY/WIPER
SHORTLY AFTER PURCHASING THE HIGHLANDER I STARTED TO NOTICE THAT THERE IS SIGNIFICANT DISTORTION IN THE BOTTOM OF THE FRONT WINDSHIELD--TO THE POINT WHERE IT MAKES ME DIZZY! WHEN YOU PAN LEFT TO RIGHT, OR UP AND DOWN, YOUR SIGHT SEEM TO PASS A PORTION OF THE WINDSHIELD THAT DISTORTS THE FIELD OF VISION. I TOOK THE CAR IN AND THE SERVICE MANAGER PERSONALLY CHECKED IT OUT, CONFIRMED THAT THE DISTORTION EXISTS. THEY ALSO LOOKED AT ANOTHER SAME MODEL&MAKE AND HAS THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823072January 29, 2016
UNKNOWN OR OTHER
RIGHT SIDE POWER DOOR CABLE FRAYED OVER A PERIOD OF TIME AND THEN BROKE RENDERING THE RIGHT DOOR USELESS. CANNOT OPEN AND CLOSE IT. THIS IS A SAFETY ISSUE IF SOMEONE NEEDS TO EXIT THE VEHICLE IN THE EVENT OF AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823188January 29, 2016
STRUCTURE:BODY
CAR WAS PARKED ON LEVEL LAND BOTH TIMES: DAMAGES DOOR #1: UPON ENTERING THE LEFT REAR SLIDER DOOR THE CABLE SNAPPED CAUSING LOUD NOISES AND A LARGE CABLE TO APPEAR AND WHIP AROUND WHICH COULD HAVE HIT ONE OF MY CHILDREN. I WAS READY TO REPAIR IT AND TOOK IT TO THE DEALERSHIP WHEN THEY INFORMED ME OF THE OUTRAGEOUS COST TO REPAIR. WITHIN A FEW MONTHS ... THE NEXT DO HAPPENED ... DAMAGED DOOR #2: MONTHS AFTER WITNESSING THE FIRST DOOR, MY DAUGHTER AND SON AND I WERE GETTING OUT OF THE VEHICLE WHEN SUDDENLY THE CARE SHOOK AND SOUNDED LIKE GLASS WAS BREAKING AAND BEFORE WE KNEW IT THE CABLE WAS WHIPPING AROUND LIKE A WILD SNAKE. IT WAS CRAZY! I MADE AN APPOINTMENT WITH THE DEALERSHIP AT THIS POINT BECAUSE THE DOORS DO NOT OPEN ALL THE WAY. I WAS INFORMED THERE WAS NO RECALL AND THEIR WERE NO OTHER COMPLAINTS LOGGED. I SEE NOW I WAS MISINFORMED. NEEDLESS TO SAY THE WORK WAS NOT COMPLETED BECAUSE OF THE PRICE TO COMPLETE THE WORK BEING TOO EXPENSIVE. I AM NOW LEFT WITH A VAN/VEHICLE WHICH WILL NOT BE WORTH ANYTHING IF I WANTED TO SELL IT OR TRADE IT IN FOR ANOTHER MODEL. ALSO, I TRIED CALLING THE MANUFACTURER MYSELF AND THEY COMMUNICATED TO ME THEY HAD DONE ONE RECALL ON ANOTHER VEHICLE I OWNED AND WILL NOT HELP ME ON ANOTHER ONE. THIS SEEMS TO BE POOR BUSINESS PRACTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822903January 28, 2016
POWER TRAIN
CAR STARTED HAVING PROBLEMS APPROX 55,000 MILES, LEFT ME STRANDED ON THE SIDE OF THE ROAD TWICE. FIRST TIME CHECK ENGINE LIGHT CAME ON AND STARTED TO STALL. PULLED OFF FREEWAY, CHECKED MANUAL AND IT REFERENCED ELECTRONIC THROTTLE CONTROL, SHUT OFF THE CAR AND RESTARTED AND WAS ABLE TO GET ON THE ROAD. CHECK ENGINE LIGHT CAME ON AGAIN, CHECKED CODE IGNITION COILS, HAD TO REPLACE #6. ANOTHER INSTANCE, CAR STARTED TO STALL, CHECK ENGINE LIGHT FLASHED AT ME, PULLED OFF THE ROAD. WAS ABLE TO TAKE IT TO DEALER IN WHICH THEY STATED THEY COULDN'T FIND A PROBLEM. NOW WITHIN DAYS MY CAR'S TRANSMISSION COMPLETELY WENT OUT, CURRENT MILLAGE 65, 987. TOYOTA WILL NO ABSOLUTELY NOTHING TO ASSIST BECAUSE ITS "OUT OF WARRANTY". ABSOLUTELY UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822624January 27, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE PASSENGER SIDE VISOR IS DOWN SMOKE STARTS POURING OUT FROM UNDER THE HEAD LINER. WHEN THE VISOR IS PLACED BACK IN THE CLOSED POSITION SMOKE CLEARS OUT AND STOPS. PER THE MECHANIC, A SHORT IN THE ELECTRICAL SYSTEM HAS RESULTED IN A MELTED ELECTRICAL BOARD AND THE ENTIRE HEAD LINER AND ELECTRICAL BOARD NEEDS TO BE REPLACED. THE VISOR CAN NOT BE USED OR THE SHORT MAY START A FIRE INSIDE THE VEHICLE. THE VEHICLE WAS IN MOTION WHEN THIS OCCURRED. VAN FILLED WITH SMOKE QUICKLY. HAD TO PULL OVER AND OPEN DOORS TO CLEAR THE SMOKE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10822715January 27, 2016
SEAT BELTS
THE FRONT DRIVER'S SIDE SEAT BELT HAS A TENDENCY TO FOLD OVER AND GET JAMMED IN THE SLOT WHERE IT RETRACTS. A QUICK SEACH ONLINE HAS FOUND MANY OWNERS WITH THIS SIMILAR ISSUE. WHEN THIS ISSUE OCCURS, IT PRETTY MUCH LEAVES US IN AN UNPROTECTED AND DANGEROUS STATE. SURPRISINGLY, WHAT APPEARS TO BE A SIMILAR PROBLEM HAS PROMPTED A RECALL FOR THE SECOND ROW PASSENGER SEATS, BUT NOT FOR THE FRONT DRIVER'S SIDE. BASED ON THE NUMEROUS CUSTOMER COMPLAINTS ONLINE, IT APPEARS TOYOTA'S ONLY SOLUTION IS TO HAVE CUSTOMERS REPLACE THE SEATBELT SYSTEM FOR HUNDREDS AND HUNDREDS OF DOLLARS. IN REGARDS TO THIS KIND OF SAFETY CONCERN, I AS THE CONSUMER FEEL THAT TOYOTA SHOULD BE RESPONSIBLE TO REPLACE THIS OBVIOUS DESIGN FLAW/OR PRODUCTION DEFECT IMMEDIATELY BY ISSUING A RECALL PARTICULARLY FOR THE DRIVER'S SIDE FRONT. I'M URGING INVESTIGATION INTO THIS SO THAT A SOLUTION CAN BE OBTAINED, BEFORE IT IS TOO LATE, AND SOMEONE IS SERIOUSLY INJURED IN THE EVENT OF AN EMERGENCY OR ACCIDENT. THE SEAT BELT SEEMS TO FOLD OVER TOO EASILY WHEN SEAT BELT IS PULLED A LITTLE FASTER (NOT TO BE CONFUSED WITH THE CLICK AND STOP, WHICH IS HOW ALL SEAT BELTS ARE DESIGNED). THIS IS SEEMINGLY A REGULAR OCCURANCE NOW IN MY CASE, AND FOR THE AFFECTED SIENNA OWNERS, WE CAN'T KEEP TAKING THE CAR BACK TO THE DEALERSHIP, OR TAKING THE INNER PANEL OUT TO FIX OURSELVES (WHICH IS WHAT I'VE BEEN DOING), EVERY OTHER DAY. PLEASE ISSUE A RECALL FOR THIS, AS I AM SURE MANY OWNERS WILL BE VERY GRATEFUL FOR THIS. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822394January 26, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2011 TOYOTA SIENNA. WHILE DRIVING 10 MPH APPROACHING THE DRIVEWAY, THE VEHICLE ACCELERATED WITHOUT WARNING WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CRASHED INTO A TREE AT 15 MPH. THE DRIVER SUSTAINED FRACTURES TO THE RIGHT RIBS, FOOT, ANKLE, AND LEG THAT REQUIRED MEDICAL ATTENTION. THE PASSENGER SUSTAINED FRACTURES TO THE RIGHT HAND, LEFT HIP, NECK, HAND, AND BACK. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10822120January 25, 2016
STEERING
STEERING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821738January 22, 2016
UNKNOWN OR OTHER
TRACTION CONTROL SENSOR PROBLEM, 2004 TOYOTA SIENNA XLE, APPROX 128,000-133,000 MILES. SAFETY ISSUE: WHILE DRIVING WITHIN THE POSTED SPEED LIMITS OF 35-45 MPH THE VAN HAS SEIZED UP (SLOWS DOWN ON IT'S OWN WITHOUT WARNING) AS AN INTERNAL ALARM SIMULTANEOUSLY SOUNDS (THE FIRST TIME IT HAPPENED I DIDN'T KNOW THE VAN HAD AN INTERNAL ALARM). THIS HAS HAPPENED FOUR TIMES, (SEPT. AND OCTOBER 2015, AND TWICE THIS WEEK 1/18/16 AND 1/22/16). EACH TIME THE VEHICLE WAS TRAVELING ON DRY STREETS WITH THE EXCEPTION OF THE LAST EPISODE. AFTER THE FIRST EPISODE I TOOK THE VAN TO OUR MECHANIC ON THE DAY OF OCCURRENCE; WE TOOK A 10 MINUTE TEST DRIVE WHERE HE RAN DIAGNOSTIC TEST HOWEVER NO PROBLEMS WERE DETECTED. THE SECOND TIME IT HAPPENED OUR MECHANIC DID SOME RESEARCH AND FOUND OUT IT WAS A TRACTION CONTROL SENSOR FAIL. AFTER TODAY'S EPISODE I WILL HAVE THE SENSOR DISENGAGED AS WE HAVE HAD THE VAN 12 + YEARS AND HAVE NOT HAD A NEED FOR THE TRACTION CONTROL TO TAKE OVER. THIS IS NOT ONLY DANGEROUS BUT VERY SCARY FOR THE DRIVER AND PASSENGERS. PLEASE TOYOTA, GET THIS PROBLEM FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820990January 19, 2016
UNKNOWN OR OTHER
- CURRENT MILEAGE: 101,856 - CONCERN 1: TOYOTA SIENNA DOOR CHECK SPOT WELD FAILURE *DRIVER'S SIDE FRONT DOOR WAS MAKING LOUD NOISE, SO I HAD IT REPAIRED AT A REPAIR SHOP AROUND JAN 15, 2015 AT 98,985 MILEAGE AND PAID $224.56. *SAME PROBLEM CAME BACK AFTER LITTLE LESS THAN 1 YEAR AT 102,000 MILEAGES. * YOUTUBE LINK WITH SIMILAR ISSUE - HTTPS://WWW.YOUTUBE.COM/WATCH?V=BXKWZLGUAK4 - CONCERN 2: DASHBOARD HAS BEEN CRACKING FOR A COUPLE OF YEARS NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821057January 19, 2016
ELECTRONIC STABILITY CONTROL (ESC)
WHEN DRIVING AROUND 40-65 MPH, THE CAR BEGINS TO BEEP, THE VSC LIGHT AND STABILITY CONTROL (SLIP INDICATOR) LIGHTS COME ON, THE BRAKES ARE APPLIED, AND THE STEERING WHEEL SEEMS TO ACT ON ITS OWN FOR A FEW SECONDS. IT CANNOT ALWAYS BE REPLICATED, BUT HAS OCCURRED MORE THAN ONCE ON THE SAME CURVE AND ABOUT A DOZEN TIMES OVER THE PAST COUPLE OF YEARS. THIS IS A VERY FRIGHTENING EVENT, ESPECIALLY SINCE IT HAPPENS AT HIGHER SPEEDS AND ON A CURVE. THIS HAS BEEN DOCUMENTED BY OTHER TOYOTA SIENNA OWNERS IN YOUTUBE VIDEOS: HTTPS://WWW.YOUTUBE.COM/WATCH?V=TGMJAFPIFKO, HTTPS://WWW.YOUTUBE.COM/WATCH?V=SY9A8SHJ0XG. WHEN I HAVE TAKEN IT TO THE DEALER, IT HAS NOT SHOWN A CODE, SO THEY CONCLUDE THAT THERE IS NOTHING WRONG. ANOTHER MECHANIC CHECKED AND DID THE ZERO POINT CALIBRATION, WHICH DID NOT FIX THE PROBLEM. A THIRD MECHANIC SAID THERE WAS NO ACTUAL READING ON THE STEERING ANGLE, ALTHOUGH THE STEERING ANGLE SENSOR SEEMS TO BE WORKING. AT THIS POINT, WE HAVE A DANGEROUS CAR, WHICH WE ARE NOT ABLE TO SELL OR TRADE IN WITHOUT TAKING A SERIOUS LOSS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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