Toyota Prius V Complaints

479 consumer complaints on file.

#10864371May 11, 2016
UNKNOWN OR OTHER
PRIVUSV DIMMING REAR VIEW MIRROR. THE MIRROR DOES NOT DIM PROPERLY. THE SENSORS SEEM TO BE IN A LOCATION THAT THE MAJORITY OF THE TIME DOES NOT PICK UP THE LIGHTING FROM THE CAR BEHIND. THIS IS EXTREMELY DISTRACTING TO THE DRIVER. I HAD THE MIRROR REPLACED BOT IT HAD NO EFFECT ON FIXING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855000April 12, 2016
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS V. WHILE DRIVING AT AN UNKNOWN SPEED, THE POSITION OF THE DRIVER SIDE HEAD REST FAILED TO PROVIDE ADEQUATE SUPPORT. AS A RESULT, THE CONTACT SUSTAINED PAIN TO THE HEAD, NECK, LOWER BACK, AND LEFT LEG THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10851113March 22, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 TOYOTA PRIUS V. WHILE DRIVING 55 MPH, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850066March 16, 2016
SERVICE BRAKES, SEAT BELTS
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS V. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE BRAKES ACTIVATED INDEPENDENTLY AND CAUSED THE VEHICLE TO RAPIDLY DECELERATE. IN ADDITION, THE SEAT BELT TIGHTENED WITHOUT BEING USED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000....UPDATED 04/11/16 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839830March 4, 2016
STEERING
NOISE ("CLUNKING") WHEN TURNING LEFT & RIGHT AS IF THERE IS "PLAY" OR SOMETHING IS LOOSE SOMEWHERE IN THE STEERING SYSTEM. WORRIED ABOUT SAFETY AND UNDERSTAND THERE WERE PREVIOUS RECALLS OF THE SHAFT ON PREVIOUS YEAR MODELS. DO NOT WANT TO REPLACE THE ENTIRE STEERING SHAFT AS DEALER SUGGESTS IF NOT NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837295February 20, 2016
STRUCTURE:BODY
THE REAR HATCHBACK LATCH IS WEAK AND THE LATCH ASSEMBLY NEEDS TO BE REPLACED. THIS PREVENTS THE REAR HATCHBACK DOOR FROM BEING OPENED OR MAKING IT DIFFICULT TO OPEN. IT WILL COST JUST SHY OF $700 TO FIX. OF THE FOUR PRIUSES MY FAMILY HAS OWNED (PRIUS 2005 AND 2 PRIUS 2007 AND PRIUS V 2012) HAVE HAD ISSUES WITH THE REAR HATCHBACK LATCH. TOYOTA PLEASE FIX THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836702February 17, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS V. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V449000 (HYBRID PROPULSION SYSTEM). WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED AFTER THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE RESTARTED AND WAS ABLE TO BE DRIVEN IN THE LIMP-HOME MODE AND FAILED TO ACCELERATE PAST 40 MPH. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,475.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836483February 16, 2016
ELECTRICAL SYSTEM
VERMIN ATTRACTED TO ECO-FRIENDLY HIGH-VOLTAGE WIRING SHEATH LOCATED IN ENGINE COMPARTMENT. VERMIN CHEWED THROUGH SHEATHING AND EXPOSED BARE HIGH-VOLTAGE ELECTRICAL CABLE. VEHICLE PARKED AND SECURED WHEN EVENT OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822856January 28, 2016
SERVICE BRAKES
BRAKES SOMETIMES GRAB VERY SHARPLY WHEN TOUCHED WHILE IN MOTION, CAUSING FORWARD MOMENTUM OF BODY TO SLAM ON BRAKES. ALMOST CAUSED ACCIDENT WHEN I TOUCHED BRAKES WITH SOMEONE TAILGATING TOO CLOSELY. ALSO TRACTION IS INTERRUPTED WHEN HITTING THE METAL ABUTMENT TO BRIDGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822440January 26, 2016
EXTERIOR LIGHTING
HEADLIGHTS LOW BEAM FAIL EVERY MONTH OR SO AND I HAVE REPLACED 16 BULBS IN LAST YEAR. THIS CREATES A DANGEROUS SITUATION FOR US. ALSO THE COST IS GREAT. I HAVE NEVER HAD TO REPLACE HEADLIGHTS BEFORE IN OTHER VEHICLES. WHEN IS A RECALL GOING TO BE DEMANDED ? WHEN SOMEBODY IS KILLED BECAUSE OF THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821739January 22, 2016
FUEL/PROPULSION SYSTEM, POWER TRAIN
PRIUS V3 LUNGING BACKWARDS 1/21/2016 ON THURSDAY 1/21/2016, I WAS PARKED IN A BIG LOT AND AFTER MY APPOINTMENT, GOT IN THE CAR AND TURNED IT ON. BUT RATHER THAN PULL BACKWARDS OUT OF THE SPOT, I DECIDED TO FIRST MAKE A CALL USING BLUETOOTH. THE CALL TOOK ABOUT 10 MINUTES. I THEN HUNG UP, RELEASED THE EMERGENCY BRAKE, AND MOVED THE STICK SHIFT INTO REVERSE WITH MY FOOT, OF COURSE, ON THE REGULAR BRAKE. AS I RELEASED THAT BRAKE, THE CAR LUNGED HARD ABOUT 10 FEET BACKWARD ACROSS THE PARKING LOT "DRIVE", INTO WHERE OTHER CARS COULD HAVE BEEN PARKED BUT LUCKILY WEREN'T. I AUTOMATICALLY AND IMMEDIATELY PUT MY FOOT BACK ON THE BRAKE WHICH STOPPED THE CAR. NEEDLESS TO SAY, I WAS BEWILDERED AND SCARED BY WHAT HAD HAPPENED, COUNTING MYSELF VERY LUCKY THERE WAS NO OTHER CAR PARKED BEHIND ME. I DON'T KNOW WHAT CAUSED THE ENGINE'S LUNGE, I JUST KNOW THAT I HAVE DRIVEN TOYOTA PRIUS CARS FOR THE LAST 15 YEARS, LOVE THEM, AND NEVER HAD ANY DRIVING ISSUES. IN RESEARCHING THE PROBLEM ONLINE, I SAW THAT IT MIGHT HAVE BEEN THE CAR'S POWER TRAIN, SINCE SIMILAR LUNGES WERE DESCRIBED IN CARS A COUPLE OF YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821117January 19, 2016
STEERING
VEHICLE IN MOTION WHEN STEERING COLUMN ADJUSTMENT RELEASED AND WOULD NOT RELOCK CAUSING THE STEERING COLUMN TO MOVE FORWARD AND BACK, UP AND DOWN. THE CAR WAS DIFFICULT TO DRIVE BECAUSE THE STEERING COLUMN WOULD NOT STAY FIXED IN ONE POSITION. TOOK THE CAR TO THE DEALER WHERE THEY REMOVED THE STEERING COLUMN AND REINSTALLED A BOLT THAT HAD COME OUT OF THE STEERING COLUMN AND REINSTALLED THE BOLT WITH THREAD LOCK. COST OF REPAIR WAS $532. I BELIEVE THIS IS A SAFETY ISSUE AND OTHER MODELS SHOULD BE CHECKED FOR THE LOOSE BOLT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809177December 9, 2015
SERVICE BRAKES, UNKNOWN OR OTHER
I EXPERIENCED SUDDEN BUT MOMENTARY BRAKING WHEN TRAVELING AT HIGH SPEED (> 50 MPH) WHILE EITHER ENTERING RO EXITING HWY. THIS OCCURRED TWICE IN LAST TWO MONS. I DROVE MY CAR TO CLOSEST DEALERSHIP THE 2ND TIME THIS HAPPENED (NOV. 21, 2105; WALDORF MD TOYOTA), WHO TOLD ME THEY RECEIVED AN EMAIL (BUT NO RECALL) FROM TOYOTA CORPORATE ABOUT THIS ISSUE. DEALERSHIP COULD NOT DETECT THE PROBLEM OR REPRODUCE IT SO, AS INSTRUCTED BY DEALERSHIP, I CALLED TOYOTA CORPORATE NOV. 23, 2015 TO GET CASE NUMBER ASSIGNED. AT ONE POINT, TOYOTA REPRESENTATIVE DEMANDED "WHAT DO YOU WANT FROM TOYOTA?" CASE WAS 'ESCALATED' BUT NO CASE WORKER WAS ASSIGNED UNTIL NOV. 30, 2015. TOYOTA CORPORATE STATED THAT THE TECHNICIAN HAD TO REPRODUCE THE PROBLEM AND IF THEY CANNOT, THERE WAS NO PROBLEM AND DEALERSHIP WOULD RETURN MY CAR TO ME WITHOUT REPAIR. THE DEALERSHIP PROTESTED AND SAID THEY OT REQUIRED TO REPRODUCE THE PROBLEM AS IT WAS AN EPISODIC AND RARE EVENT. FURTHER, THEY WOULD NOT RETURN MY CAR TO ME UNTIL THE PROBLEM WAS FIXED BECAUSE IT WAS A SAFETY ISSUE. WALDORF TOYOTA STILL HAS MY CAR (OVER TWO WEEKS NOW AS TODAY IS DEC. 9, 2015). THEY HAVE NOT RECEIVED ANY FURTHER GUIDANCE BUT ARE WAITING FOR THE FIELD TECHNICAL SPECIALIST TO EXAMINE THE CAR. I FINALLY RECEIVED A CALL FROM CUSTOMER RELATIONS AT THE REGIONAL OFFICE (CENTRAL ATLANTIC TOYOTA) TO AUTHORIZE ACCESS TO THE EDR (ELECTRONIC DATA RECORDER). THIS MEANS OVER TWO WEEKS HAVE PASSED BEFORE EVEN THE FIRST STEP WAS TAKEN BY TOYOTA TO DIAGNOSE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807143November 27, 2015
HYBRID PROPULSION SYSTEM: INVERTER, ENGINE
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS V. THE CONTACT STATED THAT WHILE STOPPED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V449000 (HYBRID PROPULSION SYSTEM) BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787813November 2, 2015
ELECTRICAL SYSTEM
TOUCH SCREEN DID NOT RESPONSE WHEN TOUCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777968September 27, 2015
VEHICLE SPEED CONTROL, STEERING, ENGINE
WAS DRIVING AT APPROX 20MPH ON A SIDE ROAD WHEN THE CAR COMPLETELY LOST POWER AND WENT DEAD. ALL THE DASHBOARD WARNING LIGHTS LIT UP AT THE SAME TIME. LOST STEERING CONTROL (THE STEERING WHEEL BECAME VERY HEAVY AND WAS UNABLE TO STEER). MANAGED TO COAST TO A STOP A 100 FEET AWAY (SINCE THE CAR HAD ABSOLUTELY NO POWER). TURNED OFF THE POWER BUTTON, TURNED IT BACK ON AND THE CAR STARTED RUNNING AGAIN. TOOK IT TO THE DEALER THE NEXT DAY. THEY RAN DIAGNOSTICS, FOUND CODES (LISTED BELOW) WHICH SUGGESTED THAT THE SMART KEY LOST COMMUNICATION WITH THE CAR. THEY KEPT THE CAR FOR AN EXTRA DAY, RAN THE DIAGS OVERNIGHT JUST TO SEE IF THEY CAN REPRODUCE BUT, WAS TOLD THAT THEY WERE NOT ABLE TO REPRODUCE THE PROBLEM. NO IDEA WHAT MAY HAVE CAUSED THE ISSUE. THE SMART KEY WAS SITTING ON THE CENTER CONSOLE. BELOW ARE THE SMART KEY RELATED CODES THAT WERE RECORDED: U0100 - LOST COMMUNICATION WITH ECM/PCM "A" U0142 - LOST COMMUNICATION WITH BODY CONTROL MODULE "B" U0155 - LOST COMMUNICATION WITH INSTRUMENT PANEL CLUSTER (IPC) CONTROL MODULE U0293 - LOST COMMUNICATION WITH HYBRID VEHICLE CONTROL SYSTEM PLEASE HELP INVESTIGATE THIS AS THIS IS POTENTIALLY A VERY SERIOUS ISSUE. BY GOD'S GRACE, THERE WAS NO OTHER VEHICLE ON THE ROAD, WAS GOING AT A LOW SPEED AND THANK GOD, THIS DID NOT HAPPEN ON A HIGHWAY AT HIGHWAY SPEED. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761879September 6, 2015
AIR BAGS
ON SEVERAL OCCASIONS IT SOUNDS AS THOUGH SOMETHING 'METAL' IS SLIDING AROUND INSIDE THE PANEL OF THE FRONT PASSENGER DOOR. I HAVE TAKEN IT TO THE DEALER 3 OR 4 TIMES AND THEY CANNOT VERIFY IT. WHEN I WENT OUT WITH A TECH, ONCE, ALTHOUGH IT HAD MADE THE SOUND AS I TURNED OUT OF MY DRIVEWAY, IT WOULDN'T DUPLICATE WITH THE TECHNICIAN. THEY WOULDN'T TAKE OFF THE PANEL TO INVESTIGATE. GIVEN THE PROBLEM WITH AIRBAGS THIS MAKES ME VERY NERVOUS AND I HOPE THAT I AM NEVER IN A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761283September 3, 2015
SERVICE BRAKES
SECOND OF TWO ACCIDENTS. BRAKING DISTANCE APPEARS SEVERELY COMPROMISED. UNABLE TO STOP WITHIN A REASONABLE DISTANCE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10749744August 19, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE NAVIGATION, BLUETOOTH & RADIO SYSTEM WAS TURNED OFF ON IT OWN AND BECAME CORRUPTED WHEN THE CAR DEALERSHIP TRIED TO UPDATE THE SYSTEMS SOFTWARE. THE HARDWARE WAS THEN RENDERED INOPERABLE AND THE SYSTEMS COMPUTER WAS THEN REPLACED, THE WARRANTY DID NOT COVER THE DEFECTS IN THE SYSTEM. THE ESTIMATED REPAIR EXCEEDED $1000US. DUE TO THE DEALERSHIPS ACTIONS IN TRYING TO RUN A SOFTWARE UPDATE, THE REPAIR COSTS WERE PAID BY THE DEALERSHIP. THE FAILURE OF THE COMPUTER SYSTEM SEEMED TO BE KNOWN BY THE CAR DEALER. TOYOTA WAS NEVER DIRECTLY CONTACTED BY CAR OWNER AS ONLY THE CAR DEALER HANDLED THE REPAIR ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747462August 10, 2015
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
THE RADIO/NAVIGATION/TELEPHONE SYSTEM ON THE TOYOTA PRIUS V 2015 STARTED FREEZING A FEW WEEKS AFTER I PURCHASED THE VEHICLE. THE GPS, RADIO, TELEPHONE ETC. ARE ALL CONTROLLED BY A CENTRAL TOUCH SCREEN PANEL ON THE DASHBOARD OF THE VEHICLE. THE GPS BECOMES UN-RESPONSIVE TO TOUCH AND CAN SUDDENLY NO LONGER BE USED! THIS HAS HAPPENED REPEATEDLY BUT RANDOMLY ON MY VEHICLE, AND MANY OWNERS ARE SEEING THE SAME ISSUE ON THEIR PRIUS V 2015 TOO. AFTER A FEW MILES OF DRIVING, THE SCREEN BECOMES UNRESPONSIVE, AND REMAINS UN-RESPONSIVE UNTIL THE CAR IS TURNED OFF AND STARTED AGAIN, ESPECIALLY ON HOT DAYS. THE ONLY WAY CERTAIN OWNERS HAVE BEEN ABLE TO GET A PERMANENT FIX FOR THE ISSUE IS BY A REPLACEMENT OF THE NAVIGATION SYSTEM. IT APPEARS THERE IS A SERVICE BULLETIN FROM TOYOTA T-TT-0336-15 THAT MENTIONS THE ISSUE. HOWEVER, I HAVE ALREADY BEEN TO MY TOYOTA SERVICE CENTER 3 TIMES FOR THIS ISSUE, AND THEY KEEP SAYING THAT THEY CANNOT "REPRODUCE" THE ISSUE, AND NEED TO ANALYZE FURTHER. I HAVE TAKEN MULTIPLE VIDEOS OF THE ISSUE BETWEEN MAR 25 AND AUG 8 AND SHARED WITH THE SERVICE CENTER. BUT THEY REFUSE TO ACKNOWLEDGE AND TAKE ACTION. IF IT IS A KNOWN ISSUE, WHY IS TOYOTA NOT RECALLING AND REPLACING THE UNIT, CUSTOMERS LIKE ME ARE WASTING TIME, WAITING ENDLESSLY AND WAITING FOR THE "ANALYSIS" WHEN TOYOTA KNOWS THE PROBLEM, AND MUST FIX THE ISSUE PROACTIVELY! PLEASE NOTE: I HAVE TALKED TO THE SERVICE CENTER AS WELL AS WITH TOYOTA CUSTOMER CARE, TRYING TO RESOLVE THE ISSUE IN GOOD FAITH, BUT THEY ASKED ME TO CONTACT NHTSA IF I HAVE ANY COMPLAINT, OR KEEP GOING THROUGH THEIR ANALYSIS PROCESS - THEY ARE NOT READY TO OWN UP TO THE ISSUE AND FIX IT PROACTIVELY, NOT JUST FOR ME, BUT FOR ALL OWNERS OF THE AFFECTED VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Prius V