Toyota Prius V Complaints

479 consumer complaints on file.

#11000471June 21, 2017
STRUCTURE:BODY
TOYOTA PRIUS V IS A STATION WAGON WITH A HATCH IN THE BACK. TO MY SURPRISE WHEN CARRYING ANYTHING THAT STICKS OUT THE BACK, THERE IS NO WAY OR TYING DOWN THE HATCH. THERE IS NO MEANS OF KEEPING THE HATCH DOWN AS FAR AS POSSIBLE SO EXHAUST FUMES, RAIN, ETC... GETS INTO THE CAR. ALSO WITH THE HATCH TOTAL OPEN THE BRAKE WARNING LIGHT AND BACKUP CAMERA POINT TOWARDS THE SKY AND MAKES THE CAR MORE DANGEROUS. SOME TYPE OF METHOD SHOULD HAVE BEEN PROVIDED BY TOYOTA TO SECURE THE BACK HATCH LIKE A "D RING" . THIS IS PROVIDED IN THE3 CAR TO SECURE LUGGAGE IN THE BACK BUT NO THOUGHT WAS GIVEN TO SECURING THE HATCH WHEN IT NEEDS TO BE PARTIALLY OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000464June 21, 2017
UNKNOWN OR OTHER
CAR IS A HYBRID AND MAKES ABSOLUTELY NO NOISE WHEN START BACKING UP FROM A COLD START. CAR HAS A BEEPING SOUND INSIDE THE CABIN WHEN REVERSE IS SELECTED. I ALMOST HAD AN ACCIDENT WITH A CHILD BECAUSE THE CHILD RAN IN BACK OF MY QUIET CAR WHEN I WAS BACKING UP. NORMALLY CAR HAVE A NOISE AND THAT WOULD WARN THE CHILD. COMMERCIAL HAVE VEHICLES HAVE A BEEPER INSTALLED AND SOUNDING WHEN BACKING UP TO WARN PEOPLE. I STRONG FEEL ELECTRIC CARS NEED THIS SAFETY DEVICE. I CALL TOYOTA AND THEY REFUSE TO CONSIDER THIS A SAFETY ISSUE. I WOULD NEED TO PAY TO HAVE THIS INSTALLED AT MY EXPENSE. TOYOTA COMPLAINT NUMBER: 1702242304.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985954May 16, 2017
VISIBILITY/WIPER
A STONE STRIKE CAUSED A CRACK IN THE WINDSHIELD. REPLACED IT AND SOON AFTER WE HAD SOME HAIL WHICH PITTED THE NEW WINDSHIELD AS WELL AS CAUSED A HUGE CRACK. ANOTHER PEBBLE STRIKE CAUSED ANOTHER IMMEDIATE LONG CRACK. ALL THESE HAPPENED WHILE DRIVING. THERE HAVE BEEN A TOTAL OF MORE THAN 4 CRACKS ON THIS VEHICLE WHICH WE HAVE HAD A TOTAL OF 12 MONTHS. WE HAVE NEVER HAD THIS KIND OF PROBLEM BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983184May 2, 2017
SERVICE BRAKES
WHEN DRIVING ON UNEVEN GROUND, LIKE POT HOLES, THE BRAKES FAIL. LITERALLY IF YOU HAVE YOUR FOOT ON BRAKE WHEN DRIVING OVER A POT HOLE, YOU CAN FEEL THE BRAKES RELEASE AND THE CAR WON'T STOP. I'VE HAD SIMILAR ISSUES ON BUMPY GROUND. THE CAR HAS ALWAYS HAD THE PROBLEM SINCE I PURCHASED IT, PROBABLY ON A WEEKLY BASIS, AND I'VE WONDERED ABOUT THE SAFETY AND WHETHER IT'S JUST RELATED TO ABS. I'VE ALSO INQUIRED AT THE DEALERSHIP. LUCKILY, I'VE NEVER BEEN IN AN ACCIDENT BECAUSE OF THE PROBLEM. BUT, THIS WEEKEND MY FRIEND WITH A PRIUS HAD AN ACCIDENT BECAUSE OF THE PROBLEM, SO I DECIDED TO REPORT MY COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981018April 27, 2017
ENGINE
MY PRUIS IS BURNING OIL AT A FASTER RATE THAN IT SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971699April 10, 2017
HYBRID PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS V. WHILE MAKING A U-TURN AND DEPRESSING THE ACCELERATOR PEDAL AT 45 MPH, THE VEHICLE FAILED TO ACCELERATE AND LOST TRACTION. THE VSC, ENGINE, AND HYBRID SYSTEM MALFUNCTION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH A MALFUNCTIONING HYBRID SYSTEM AND BATTERY. THE CONTACT WAS UNAWARE OF THE REPAIRS THAT WERE NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V449000 (HYBRID PROPULSION SYSTEM). THE FAILURE MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970999April 6, 2017
UNKNOWN OR OTHER
WHILE DRIVING CITY STREETS AT A MAXIMUM SPEED OF 55,ON SUNDAY 4/2/17, MY WINDSHIELD MUST HAVE BEEN HIT BY A SMALL STONE. I DID NOT NOTICE WHEN IT HAPPENED. ON MONDAY, 4/3/16, I NOTICED A SMALL MARK ON THE WINDSHIELD WHICH I MISTOOK FOR A BUG. I LATER NOTICED A SMALL LINE COMING FROM THE "BUG" WHICH I MISTOOK FOR FLUID. BY TUESDAY, 4/4/17, THERE WERE "LINES" IN BOTH DIRECTIONS AND I REALIZED THAT I HAD A CRACKED WINDSHIELD. BY WEDNESDAY, THE CRACK WAS 16" IN LENGTH. I TOOK MY CAR TO TOYOTA SERVICE AND WAS TOLD THAT THEY WERE NOT RESPONSIBLE UNDER WARRANTY; THIS IS SOMETHING THAT WAS CAUSED BY "IMPACT". THE CAR HAS 8400 MILES ON IT. MY CONCERN IS WITH THE QUALITY OF THAT WINDSHIELD. IF A SMALL PEBBLE CAN CAUSE THAT MUCH DAMAGE, IT SEEMS TO ME THAT THIS IS AN INFERIOR PRODUCT. I HAVE DRIVEN FOR 49 YRS IN DIFFERENT CLIMATES, THROUGH BLIZZARDS, HAILSTORMS, AND HAD FLYING DEBRIS HIT MY WINDSHIELDS. I HAVE HAD FENDER BENDERS AND BEEN REAR-ENDED. NEVER HAVE I HAD A BROKEN WINDSHIELD. A WINDSHIELD THAT IS THIS DELICATE IS A SAFETY ISSUE. IT SEEMS TO ME, THAT IN THIS WORLD OF PROFIT-DRIVEN CHOICES, THAT THE WINDSHIELDS ARE BEING MADE CHEAPER, AND THEREFORE LESS EFFECTIVE IN TERMS OF PROTECTION. I WONDER WHAT WOULD HAVE HAPPENED IF IT WERE MORE THAN A PEBBLE THAT FLEW AT MY CAR. IN CA, IT IS ILLEGAL TO DRIVE WITH A CRACKED WINDSHIELD. SO NOW I AM IN THE PREDICAMENT OF GETTING THIS FIXED IMMEDIATELY. HANDILY FOR TOYOTA, THEY WON'T REPLACE IT GRATIS, SO IT IS A NICE $1,300.00 REPAIR JOB FOR THEM. THEY PLEASANTLY ADVISED ME THAT MY INSURANCE WOULD COVER THE $800.00 OVERAGE OF MY $500 DEDUCTIBLE. WITH THE ISSUE AT HAND BEING MY SAFETY AND COMPLIANCE WITH THE LAW, I HAVE LITTLE CHOICE. CHEAP WINDSHIELDS MUST CREATE A REGULAR BASE OF REPAIR WORK FOR ALL THE AUTOMAKERS WHO USE THIS PARTICULAR AUTO GLASS. THIS SHOULD BE SERIOUSLY CONSIDERED IN TERMS OF VEHICLE SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960304March 13, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS V. WHILE DRIVING APPROXIMATELY 20 MPH AND APPROACHING A STOP, THE BRAKE PEDAL PRESSURE RELEASED WHEN THE PEDAL WAS DEPRESSED. THE VEHICLE SURGED FORWARD. THE CONTACT HAD TO RELEASE AND REAPPLY THE BRAKES IN ORDER TO STOP THE VEHICLE. THE FAILURE OCCURRED AT LEAST TWELVE OTHER TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 27,000. THE CONSUMER STATED THE FAILURE MORESO RELATES TO A BRAKING FAILURE RATHER THAN SUDDEN UNINTENDED ACCELERATION. THE "SURGE" THAT WAS FELT WAS RELEASING OF THE BRAKES AND AN ABRUPT HALTING OF THE DRIVER'S COMMANDED DECELERATION. THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOOR OR RELEASED ENTIRELY AND DEPRESSED AGAIN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956861February 24, 2017
ELECTRICAL SYSTEM
MY 2008 TOYOTA PRIUS'S DASHBOARD INDICATORS (ODOMETER, WARNING SIGNS AND EVERYTHING) SHOWED SYMPTOMS OF DISAPPEARING MOMENTARILY DURING SECOND HALF OF THE YEAR 2016. UPON RESTARTING, IT USED TO COME BACK. HOWEVER, ON FEBRUARY 18, 2017, THE DASHBOARD LIGHT WON'T COME BACK EVEN AFTER MULTIPLE TIME RESTARTING. DROVE TO WORK IN THAT CONDITION HOPING THE DASHBOARD INDICATORS WILL COME BACK BUT THEY DIDN'T. MADE AN APPOINTMENT WITH DEALERSHIP TO CHECK IT OUT ON MONDAY. BEFORE THE APPOINTMENT, THE INDICATORS CAME BACK SO I CANCELLED THE APPOINTMENTS. WHEN DISCUSSING THE PROBLEM WITH A FRIEND, I WAS TOLD THAT TOYOTA IS AWARE OF THIS PROBLEM AND HAVE EXTENDED THE WARRANTY FOR SUCH REPAIRS. UPON HEARING THIS, I CALLED TOYOTA CUSTOMER SERVICE TO INQUIRE AND WAS TOLD THAT THE EXTENDED WARRANTY IS EXPIRED AND CAN'T FIX THE PROBLEM UNDER WARRANTY. DRIVING WITHOUT THE DASHBOARD LIGHTS IS A SAFETY ISSUE THAT TOYOTA SHALL ADDRESS FOR ALL AFFECTED VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954077February 12, 2017
SERVICE BRAKES
MY 2012 TOYOTA PRIUS V (MILEAGE: 55155) HAS HAD A FAILURE OF THE REAR BRAKE PADS AND ROTORS DUE TO EXCESSIVE RUSTING. PLEASE NOTE THE FRONT BRAKES ARE IN GREAT SHAPE AND SHOW VERY LITTLE WEAR. THE SERVICE MANAGER WAS QUICK TO POINT OUT THAT HE WAS ONLY A FRANCHISE STORE AND WAS NOT RESPONSIBLE FOR THE DESIGN OF THE REAR BRAKES. HE STATED THAT THIS HAPPENS OCCASIONALLY ON THE HYBRID CARS THEY SERVICE AND IF THE MANUFACTURER HAD COATED THE BRAKE (I BELIEVE HE WAS REFERRING TO THE SLIDE AREA OF THE CALIPER WHERE THE BRAKE PADS RIDES) THAT THE BRAKE PAD WOULD NOT HAVE HUNG UP AND WORN OUT ALONG WITH DESTROYING THE ROTORS. I AM A FORMER LICENSED AIRCRAFT MECHANIC AND A LICENSED ENGINEER WITH THE STATE OF ILLINOIS. CLEARLY THERE IS NO REASON FOR THE REAR BRAKES TO FAIL BEFORE THE FRONT BRAKES AND CERTAINLY NOT THE ROTORS. THIS CAR HAS BEEN SERVICED BY THE DEALER EVERY 5000 MILES, WHICH DEMONSTRATES THE FAILURE WAS NOT DUE TO NEGLECT. THIS FAILURE MECHANISM NEEDS TO BE ADDRESSED BEFORE IT CAUSES AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947964January 27, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
TOOK IN CAR FOR OIL CHANGE /TIRE ROTATION , A SOFTWARE UPDATE WAS PERFORMED WITHOUT MY AUTHORIZATION FROM TOYOTA ON TO MY PRIUS V , CAR WENT FROM GETTING 40 MPG HIGHWAY TO 32-33 MPG HIGHWAY . CITY MPG DROPPED FROM 41 MPG TO 36-37MPG . DEALER CLAIMS CAR HAS WRONG TIRES WHICH I AGREE, EXCEPT THOSE TIRES WERE THE SAME TIRES ON THE CAR BEFORE AND AFTER THE SOFTWARE UPDATE. CALCULATED THE GAS MILEAGE MYSELF BEFORE THE RECALL AND WAS PRETTY CLOSE TO WHAT THE CAR'S COMPUTER SAID TI WAS , CALCULATED THE GAS MILEAGE AFTER THE SOFTWARE UPDATE WAS DONE AND IT CAME VERY CLOSE TO WHAT THE COMPUTER SAID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938775December 30, 2016
WHEELS
TREAD TIRE SEPARATION ON ALL FOUR OEM TOYO TIRES. REQUIRED TIRE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934076December 9, 2016
ENGINE
THE HEAD GASKET IN THE ENGINE FAILED AT 200K MILES AND WHEN STARTING THE CAR IN THE MORNING THE WHOLE CAR HOOK AND SHUDDERED. THE SAME PROBLEM HAPPENED TO ALL MY OTHER PRIUS V MODELS AT APPROXIMATELY 200K MILES SO I THINK THIS IS A FAULTY GASKET TOYOTA HAS USED IN ALL ITS PRIUS V MODEL CARS FROM 2012 TO 2016 YEARS THEREFORE THERE SHOULD BE A RECALL OF THESE CARS WHICH TOYOTA SHOULD FIX WITHOUT CHARGE. I SPENT MORE THAN $4000 TO FIX THE PROBLEM IN EACH CAR. I HAVE 21 PRIUS V CABS AT THE MOMENT MOST HAVE ALREADY HAD THE HEAD GASKET CHANGED AND THOUGHT I"M DONE WITH THIS PROBLEM AND TOYOTA SHOULD TAKE THE BLAME FOR THIS RIGHT NOW. I SPENT $30K TO BUY THIS CAR AND AFTER 2 YEARS FOR IT TO FAIL ON ME THAT'S MESSED UP. EVEN THOUGH IT'S A COMMERCIAL VEHICLE THAT STILL SHOULDN'T BE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929877December 5, 2016
ENGINE, POWER TRAIN
ON OCTOBER 31, MY WIFE AND SON WERE IN THE CAR APPROACHING A PARKING SPACE AFTER COMPLETING A 360 DEGREE TURN INTO THE PARKING SPACE. CAR SUDDENLY ACCELERATED AND JUMPED A 7" HIGH CURB BLOWING OUT THE RIGHT FRONT TIRE AND DAMAGING THE RIGHT REAR TIRE. CAR WAS TOWED TO THE TEAM TOYOTA IN GLEN MILLS WHO TOLD ME TO NOTIFY TOYOTA OF THE INCIDENT. TOYOTA CALLED ME ON NOVEMBER 2 AND GIVEN A COMPLETE DETAILED ACCOUNT OF THE INCIDENT. ON NOVEMBER 3, TOYOTA SENT AN AUTHORIZATION FORM TO DOWNLOAD THE EDR DATA WHICH WAS RETURNED ALONG WITH DIAGRAMS OF THE INCIDENT. ON NOVEMBER 4, BOSCH CONTACTED ME REQUESTING THE INFORMATION ALREADY SENT TO TOYOTA WHICH WAS SENT TO THEM. ON NOVEMBER 22, THE BOSCH REPRESENTATIVE WENT TO THE DEALERSHIP AND DOWNLOADED THE EDR DATA. ON 11/26/16 - RECEIVED REPORT FROM EAA ENGINEERING ANALYSIS. INDICATES THAT THE CAR ACCELERATED FROM 2.5 MPH TO 7.5 MPH IN 1.8 SEC. ACCELERATOR DEPRESSED TO 100% AND AT 98% AT IMPACT. THERE WAS NO POST CRASH INFORMATION IN THE REPORT . I HAVE CALLED TOYOTA THREE TIMES SINCE RECEIVING THE REPORT AND HAVE NOT BEEN ABLE TO SPEAK WITH THE CASE MANAGER NOR THE CLAIMS DEPARTMENT TO DATE. THEY INDICATE THAT I WON'T HEAR ANYTHING UNTIL JANUARY 5. IN THE MEANTIME I AM DRIVING A RENTAL CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924544November 6, 2016
ENGINE
THE HEAD GASKET IN THE ENGINE FAILED AT 120000 MILES AND WHEN STARTING THE CAR IN THE MORNING THE WHOLE CAR SHOOK AND SHUDDERED. THE SAME PROBLEM HAPPENED TO MY FRIENDS CAR A 2015 MODEL AT 70000 MILES SO I THINK THIS IS A FAULTY GASKET TOYOTA HAS USED IN ALL ITS PRIUS V MODEL CARS FROM 2013 TO 2016 YEARS THEREFORE THERE SHOULD BE A RECALL OF THESE CARS WHICH TOYOTA SHOULD FIX WITHOUT CHARGE. I SPENT $3985 TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915651October 12, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS V. WHENEVER THE VEHICLE WAS PLACED IN PARK, THE VEHICLE CONTINUED TO ROLL. THE CONTACT'S VEHICLE CRASHED INTO THE FRONT FENDER OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED, BUT THE STRUCTURE OF THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED WHEN THE BRAKE PEDAL WAS DEPRESSED, AND THE VEHICLE FAILED TO STOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10915077October 10, 2016
SERVICE BRAKES
2015 TOYOTA PRIUS V: THIS CAR HAS A BRAKE SYSTEM ACCUMULATOR THAT ACTIVATES AFTER THE CAR HAS SAT FOR A SUFFICIENTLY LONG TIME (OVERNIGHT, DURING THE WORKDAY, ETC). WHEN YOU OPEN THE DRIVER SIDE DOOR, THE ACCUMULATOR ACTIVATES AND PRESSURIZES THE BRAKE SYSTEM. HOWEVER, WHEN USING THE BRAKES WHILE DRIVING FOR THE FIRST TIME AFTER THE ACCUMULATOR ACTIVATES, THE BRAKES ARE WAY TOO SOFT/SPONGY - SO SOFT THAT IT FEELS LIKE THE CAR WILL NOT STOP AND THE STOPPING DISTANCE IS LENGTHENED, SOMETIMES MORE THAN DOUBLED. MY LOCAL DEALER CLAIMS THEY HAVE TO BE ABLE TO REPRODUCE THE PROBLEM TO FIX IT. I HAVE HAD OTHER MODEL PRIUSES WHERE THEY HAVE SAID THE SAME THING, YET THE PROBLEM TURNED OUT TO BE A SYSTEMIC ISSUE IN A CERTAIN PRIUS MODEL. I FEAR THAT THIS IS ANOTHER PERVASIVE BRAKE ISSUE THAT TOYOTA IS TRYING TO HIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885332July 17, 2016
STEERING
I WAS DRIVING, TRYING TO PARK MY CAR, WHEN THE STEERING (POWER FAILED) IT TOOK ALL MIGHT STRENGTHEN TO TURN THE WHEEL. THE CAR WAS SERVICED BY TOYOTA REGULARLY - THERE WERE NO PREVIOUS SIGNS OR INDICATORS THAT ANY PROBLEM EXISTED. STEERING SYSTEM FAILED; HAD THE CAR TOWED TO A TOYOTA DEALERSHIP. AT 50,000 THE TOYOTA DEALERSHIP SAID THE STEERING COLUMN FAILED, NOT GETTING ANY ELECTRICITY TO THE STEERING COLUMN. NEEDED A NEW STEERING COLUMN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883149July 6, 2016
VEHICLE SPEED CONTROL
HALFWAY THROUGH PARALLEL PARKING, RIGHT REAR OF CAR BY CURB, FOOT LIGHTLY ON BRAKE, WAS ABOUT TO SHIFT TO D AND WAS LOOKING AROUND FOR ANY PEDESTRIANS SHORT-CUTTING IN FRONT OF CAR BEFORE SHIFTING, WHEN CAR ACCELERATED, NOT STOPPING IN SPITE OF BRAKE, UNTIL SMASHING INTO TREE. (I WAS THROWN AROUND BUT NO ONE ELSE WAS HURT, LUCKILY)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10875843June 22, 2016
POWER TRAIN
WHEN DRIVING AT 30 MPH, CAR HAS VIBRATION..TOOK BACK TO DEALERSHIP. BRAND NEW CAR, HAD TO PUT 4 BRAND NEW TIRES ON IT. COULD NOT GET IT TO BALANCE..AFTER TWO NEW TIRES..AFTER ALL NEW TIRES BALANCES..ALIGNMENT OK. COULDN'T FIGURE IT OUT, BECAUSE IT STILL HAD THE VIBRATION. TALKED TO HIGHER MECHANICS @ TOYOTA VIA PHONE SAID "NATURE OF THE CAR".BEFORE AND AFTER THE 30 MPH IT SMOOTHS OUT AND NO VIBRATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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