Toyota Corolla Matrix Complaints

398 consumer complaints on file.

#10822565January 27, 2016
AIR BAGS
RECALL JULY 2015. TOYOTA DID NOTHING SAID THEY'D BE IN TOUCH, SAID "DON'T LET ANYONE SIT IN THE PASSENGER SEAT" THIS IS UNACCEPTABLE. A MAN DRIVING A TOYOTA WAS JUST KILLED WHEN HIS PASSENGER SIDE AIR BAG WENT OFF. I WANT TOYOTA TO REMOVE THE AIRBAG UNTIL THEY HAVE A FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822257January 26, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS) AND 15V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821601January 22, 2016
ELECTRICAL SYSTEM
MY MATRIX WILL SHUT OFF WHILE IM DRIVING EVERYTHING OINTS TO THE ECM BEING BAD. MY VIN # IS NOT PART OF THE RECALL BUT I FEEL IT SHOULD BE. IT IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821106January 19, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 TOYOTA COROLLA MATRIX. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820226January 14, 2016
VISIBILITY/WIPER
DRIVER'S WINDOW. MY WIFE HAD JUST STARTED HER 2005 TOYOTA MATRIX AND PUT THE WINDOW DOWN. WHEN SHE PUT IT BACK UP, THE WINDOW SUDDENLY ROTATED AND STARTED TO SLIDE DOWN INSIDE THE DOOR. I WAS ABLE TO MANUALLY PULL THE GLASS BACK INTO POSITION. WE TRIED PUTTING IT UP A SECOND TIME AND THE WINDOW TRIED TO ROTATE DOWN INSIDE THE DOOR AGAIN. AFTER REALIGNING IT AND GENTLY LEANING ON THE GLASS, WE WERE ABLE TO FULLY CLOSE THE WINDOW. THE CAR HAS 150,000 MILES. THIS IS THE EXACT SAME ISSUE THAT HAS OCCURED IN THE '03 & '04 MODELS, NHTSA # 08V162000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820000January 13, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819126January 9, 2016
AIR BAGS
TAKATA RECALL - RECEIVED RECALL NOTICE IN SPRING '15, NEVER RECEIVED UPDATE ON REMEDY. CHECKED WITH DEALER IN OCT. '15, TOLD PARTS STILL NOT AVAILABLE. CALLED DEALER TODAY (JAN. 9, 2016), WAS GIVEN NO INFORMATION. CALLED TOYOTA NATIONAL OFFICE, TOLD PARTS WERE READY IN DECEMBER FOR REMEDY. NATIONAL OFFICE CALLED MY DEALER (CONTINENTAL TOYOTA, COUNTRYSIDE, IL, 708-354-5800) TO MAKE APPOINTMENT FOR REMEDY. IN RECALL NOTICE, IT STATES TO CONTACT YOU IF TOYOTA HAS FAILED TO REMEDY THE DEFECT WITHIN A REASONABLE TIME. HAVE HAD TO CRAM MY WIFE AND TWO TEENAGE CHILDREN IN THE BACKSEAT FOR AT LEAST 6 MONTHS AS WE WARNED NOT TO OPERATE VEHICLE WITH OCCUPANT IN FRONT PASSENGER SEAT. FINALLY HAVE APPOINTMENT FOR MONDAY, JAN. 11, 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819007January 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817549January 4, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AND THE ENTIRE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE COULD BE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816276December 26, 2015
AIR BAGS
TAKATA RECALL I LIVE IN A VERY HIGH HUMIDITY, VERY HIGH SALT CONTENT ENVIRONMENT. DRIVING MS. DAISY IS NOT AN ACCEPTABLE SOLUTION FOR MONTHS ON END. IS THERE A BUYBACK PROGRAM YET?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810956December 17, 2015
AIR BAGS
TAMARA RECALL CALLED TOYOTA CORPORATE OFFICE 12/8/15 TO INQUIRE WHY MY LOCAL DEALER IS UNABLE TO GET PARTS AND LOCAL HONDA DEALERSHIP KEEPS CALLING ME TO BRING IN A CAR I NO LONGER OWN AND EMPHASIZED THE URGENCY OF THIS ISSUE. I HAVE NOT BEEN ABLE TO TRANSPORT PASSENGERS SINCE JULY. TOYOTA CORP TOLD ME I COULD HAVE A LOANER THEN TOLD ME I COULD NOT. CASE # 1512080106. CORPORATE OFFICE SUGGESTED I DISENGAGE PASSENGER SIDE AIRBAG. DEALERSHIP SAYS IT'S ILLEGAL. DEALERSHIP SHOWED ME LAST PRINTOUT THEY RECEIVED STATING PARTS SHOULD HAVE ARRIVED OCTOBER 2015 (JUST A PROJECTION) I AM VERY NERVOUS DRIVING THIS CAR REPORTS STATE SCRAP METAL CAN BE PROJECTED THROUGHOUT THE INTERIOR OF CAR. I DON'T FEEL TOYOTA CORP IS RESPONDING TO THIS DEFECT WITHIN A REASONABLE TIME. HOW IS IT POSSIBLE HONDA HAS BEEN HANDLING THE ISSUE IN MY AREA FOR MONTHS, AND TOYOTA WON'T GIVE ANY INDICATION AS TO WHEN THIS WILL BE RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809839December 12, 2015
VISIBILITY/WIPER
THE DRIVER'S SIDE WINDOW HAS MADE NOISE WHEN LOWERED AND RAISED SINCE SHORTLY AFTER THE TIME OF PURCHASE IN 2004. IN 2008, WE HEARD ABOUT THE RECALL ON 2003-04 MATRIX VEHICLES FOR DEFECTS WITH THE FRONT DOOR GLASS BOLT (WE ALSO HAVE A 2003 COROLLA, AND RECOGNIZED THAT THE PROBLEM DESCRIBED IN THE RECALL NOTICE RECEIVED FOR THE COROLLA MATCHED THE PROBLEM WE WERE HAVING WITH THE MATRIX). WE TOOK OUR CAR IN 2008 TO THE LOCAL TOYOTA DISTRIBUTOR, WHERE CAR WAS PURCHASED NEW, BUT WERE TOLD THAT THE RECALL DID NOT APPLY TO OUR MATRIX, BECAUSE THE MATRIX VIN WASN'T INCLUDED IN THE RECALL. THE NOISE WHEN USING THE DRIVER'S SIDE WINDOW CONTINUED TO BECOME MORE PRONOUNCED SINCE 2008, AND NOW THE NOISE HAS BECOME SO LOUD THAT WE ARE CONCERNED THE WINDOW WILL BREAK IF LOWERED. I'VE CONTACTED THE TOYOTA CUSTOMER SERVICE CENTER, AND THEY SAY THAT THERE IS NOTHING THEY CAN/WILL DO, BECAUSE THE CAR'S VIN INDICATES THAT IT WAS NOT PART OF THE RECALL. IF WE WANT TOYOTA TO TAKE A CLOSER LOOK AT THE PROBLEM TO DETERMINE WHETHER IT MIGHT BE DUE TO A DEFECTIVE PART, THE CUSTOMER SERVICE CENTER SAID THAT WE WOULD HAVE TO PAY TOYOTA FOR A DIAGNOSIS. THE WINDOW MAKES THE LOUD CLUNKING SOUND AT ALL TIMES WHEN BEING LOWERED, WHETHER THE CAR IS IN MOTION OR STATIONARY. THE WINDOW NOISE HAS BEEN PRESENT FOR AT LEAST 7 YEARS, AND HAS WORSENED OVER TIME. SINCE THE SYMPTOMS MATCH THOSE DESCRIBED IN THE 2008 RECALL NOTICE, IT SEEMS VERY LIKELY THAT THE WINDOW BOLTS ON OUR 2004 MATRIX ARE SUFFERING FROM THE SAME MANUFACTURER'S DEFECT AS DESCRIBED IN THAT RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809088December 8, 2015
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808832December 7, 2015
AIR BAGS
TAKATA RECALL: MY COMPLAINT IS THAT THE NHTSA SITE SAYS THE RECALL WAS 6/16/2015. I ONLY GOT THE NOTICE IN PROBABLY AUGUST BUT THERE IS NOT DATE ON IT. THIS MEANS I CANNOT CARRY A PASSENGER IN MY FRONT PASSENGER SEAT WITHOUT LIABILITY. I HAVE CALLED THE DEALER AND TOYOTA. NEITHER KNOWS ANY TIME THIS WILL BE FIXED IN MY AREA, OREGON. IT IS RIDICULOUS THAT I HAVE TO CAN'T CARRY A PASSENGER IN MY CAR FOR SUCH A LONG TIME. IS THERE A FIX? WHEN ARE YOU REQUIRING TOYOTA TO SUPPLY PARTS? CAN I ASK THEM FORA RENTAL CAR UNTIL THEY GET THIS FIXED? THEY SHOULD HAVE DATED THEIR LETTER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808348December 4, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2005 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/12/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807904December 2, 2015
AIR BAGS, ELECTRICAL SYSTEM
TAKATA RECALL: IN JUNE 2015 I RECEIVED THIS NOTICE OF A SAFETY RECALL DUE TO THE AIRBAG INFLATORS POSSIBLY BEING MANUFACTURED IN SUCH A WAY AS TO WHERE THEY COULD RETAIN MOISTURE WHICH COULD RUPTURE AND CAUSE SERIOUS INJURY OR DEATH.I AM ADVISED TO NOT LET ANYONE SIT IN THE PASSENGER SEAT TILL IT IS FIXED. IT HAS BEEN SIX MONTHS! THIS IS WAY WAY BEYOND A REASONABLE AMOUNT OF TIME TO HAVE THIS FIXED. HORRIBLE CUSTOMER SERVICE TOYOTA! I AM THE CARE TAKER OF MY ELDERLY PARENTS AND DRIVE THEM ON ERRANDS AND TO APPTS ECT. I ALSO CARE FOR MY GRAND DAUGHTER. AND CARPOOL TO SCHOOL. THIS HAS BEEN A HUGH BURDEN ON ME. FOR THE RECORD MY AIR BAG LIGHT IS ALWAYS ON, AND MY CLOCK AND STEREO KEEP RESETTING. THE PASSENGER AIRBAG CONSTANTLY BLINKS AND THE NO SEAT BELT SIGN BLINKS AND BEEPS AS IF SOMEONE WAS SITTING THERE WITH OUT A SEATBELT. YOU ARE UNPREPARED TO FIX THIS SITUATION, AND I FIND THIS UNACCEPTABLE. EVERYTIME I GET IN MY CAR, I AM WORRIED THEY COULD DEFLATE AND INJURE OR KILL MYSELF OR MY PARENTS OR GRANDDAUGHTER. UNFORTUNATELY I HAVE NO CHOICE BUT TO USE MY VEHICLE AS IT IS THE ONLY ONE I HAVE. YOU MAY CONTACT ME ASAP REGARDING A RENTAL CAR UNTIL THIS IS RESOLVED. I AM NO LONGER PUTTING MY LIFE AT RISK BECAUSE YOU ARE UNPREPARED ! I WILL BE FILING A COMPLAINT WITH THE BBB AS SOON AS I AM DONE WITH THIS, AND WILL CONTACT AN ATTORNEY IF NEED BE. AWAITING YOUR PROMPT REPLY REGARDS, LINDA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806665November 25, 2015
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806352November 23, 2015
AIR BAGS
TAKATA AIRBAG RECALL. WE RECEIVED THE RECALL LETTER IN AUGUST. SINCE THEN, WE HAVE NOT BEEN ABLE TO USE OUR CAR WITH ANYONE IN THE FRONT PASSENGER SEAT. THAT PUTS A STRAIN ON OUR FAMILY...WE CAN'T DRIVE THE CAR WITH 5 PEOPLE AND WE THINK TOYOTA SHOULD DO SOMETHING TO ALLOW US TO USE OUR CAR IN A NORMAL WAY. THEY HAVE PROPOSED A LOANER CAR, BUT WE WOULD HAVE TO PAY THE INSURANCE, AS OUR PERSONAL CAR INSURANCE DOES NOT COVER A LONG TERM RENTAL THAT IS DUE TO A RECALL. AS THERE IS NO END IN SIGHT, THAT COULD BECOME IMPOSSIBLY EXPENSIVE. IT JUST DOESN'T SEEM FAIR TO PUT OUR FAMILY OUT LIKE THIS, WITH NO IDEA WHEN IT WILL END.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806308November 23, 2015
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806343November 23, 2015
AIR BAGS
TAKATA RECALL - I RECEIVED AN UNDATED LETTER FROM TOYOTA EXPLAINING THE RECALL. I BELIEVE THAT THE LETTER WAS RECEIVED IN AUGUST OR EARLY SEPTEMBER 2015. AS OF TODAY, 11/23/15, I HAVE NOT RECEIVED A LETTER INDICATING WHEN IT WILL BE REPAIRED. I CALLED TOYOTA AT THE NUMBER ON THE LETTER. THEY CANNOT TELL ME WHEN THE REPAIR WILL HAPPEN. THE CAR IS POTENTIALLY DANGEROUS. THE LETTER ADVISES THAT THE SHORT TERM SOLUTION IS TO NOT LET ANYONE SIT ON THE PASSENGER SIDE. THIS SEEMS TO ME TO BE AN UNREASONABLE AMOUNT OF TIME FOR THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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