Tesla Model Y Complaints

3,785 consumer complaints on file.

#11447787January 17, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Driving on 2 Lane Rd. Using Traffic Aware Cruise Control (TACC). 45-50 MPH. Vehicle will brake suddenly when a large vehicle cement truck, school bus approaches in opposite lane. It also happens when I am passing a bicyclist on my right side. It also happens intermittently but not as severely when there is nothing around me. This is a very dangerous situation because of the possibility of a rear end collision caused by the sudden braking. It is a reoccurring problem. I have not contacted Tesla as I assume that was a known problem. There was no advance warning of the braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447549January 14, 2022
UNKNOWN OR OTHER
After taking the vehicle on a road trip through Canada, the vehicle’s heating and cooling system failed. We had been driving for ~15 hours. The error message was VCFRONT_a447 Cabin Climate control system requires service. This is a safety issue for traveling in cold climates as well as eliminating fog on the windshield that would cause a driver to lose visibility. A two button reset did not resolve the issue. A hard reset seemed to, but 15 minutes back onto the road, we saw the same error message again, and the heating no longer was warm. Please take action to ensure the safety of drivers and passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447511January 14, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
2022 Tesla Model Y Long Range frequently experiences "phantom braking" and false emergency braking. Even without the use of "autopilot," the vehicle will abruptly slow down or even hard brake. No warnings, no messages, nothing. Each time, there is nothing in front of the vehicle, no curves, clear weather, etc. In another scenario, such as driving down a neighborhood street with curves, it thinks you are going to hit a parked car, and slams on the brakes as well. At least here you do get an alert indicating what the car was thinking. Even though it was clearly mistaken. Had it properly accounted for steering position, would have realized there was no danger. This is all extremely dangerous and is just asking for an accident due to being rear-ended. In addition, there have been many complaints about this on the forum for years, and even the latest software updates have not resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447501January 14, 2022
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The cruise control and auto pilot functions failed while driving in the rain. The car would not disengage from auto pilot and continually would engage back into auto pilot and eventually locking tires and spinning out across all lanes of the freeway. My safety and all the drivers around me are put at risk when something that dramatic occurs. The car spun out completely out of control and after doing a complete spin the car continued to spin losing all control and ended up inches from the center median and was facing oncoming traffic. Unknown- I instantly called tesla and removed my memory stick from the vehicle, they are still conducting their "investigation". Took it into the dealer and had them look into the issue. They are currently remotely working on what caused the issue with their engineers. No warning lamps or messages appeared prior to the occurence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447472January 14, 2022
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
While driving on ice and snow covered roads the regenerative braking feature comes in so strongly that it makes driving dangerous as the car loses traction and control every time the foot is removed from the accelerator. The regenerative braking automatically applies once the foot is removed from the accelerator. Tesla used to have an option to reduce the strength of the regenerative braking but removed that option in October of 2021. That change in software has made the vehicle unsafe to drive on slick roads. I was able to maintain control of the vehicle because of my driving skill, but did lose control numerous times during a 50 mile trip because of the increased regenerative braking feature. Tesla vehicles manufactured before October 2021 still have the option to reduce regenerative braking power, I also own one of those vehicles. I have attached a photo of that screen that shows the option.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447424January 13, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
What component or system failed or malfunctioned, and is it available for inspection upon request? Traffic Aware Cruise Control and Autopilot How was your safety or the safety of others put at risk? Yes. Has the problem been reproduced or confirmed by a dealer or independent service center? It has been confirmed by Tesla. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps or lights. The issue appeared a couple of days after I took delivery of my Tesla Model Y. Please read for details below. This car is UNDRIVEABLE due to its Traffic Aware Cruise Control (TACC) System. Tesla does not provide a basic Cruise Control that just conforms to a set speed. A driver is left with no option but to use their TACC or Autopilot both of which are utter garbage. Every couple or so miles my Model Y slows down in the best case scenario or slams the brakes for no apparent reason in the worst case scenario. My car has made me and my passengers sick because of this issue. Not to mention that at multiple occasions while driving on a highway my car has slammed the brakes when there was NOTHING in front of it, almost causing the car coming behind me to almost rear-end us. This is dangerous and stressful for my family and I and for people who drive behind my car. This is a massive safety issue which makes the car un-usable for long drives. Even the most basic car from the 1990s has a cruise control yet Tesla does not provide that option in their cars. So a person has to resort to using the TACC or Autopilot both of which are useless and dangerous because of this phantom braking issue. Please have Tesla provide a fix for this dangerous problem. This makes my car un-usable for long drives. Please help!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447350January 13, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Several times now the car has done a phantom braking event where the car brakes for no reason when using adaptive cruise control on two lane highways. Mostly it's when large vehicles like a semi truck or RV passes in the other lane. Sometimes it appears to be due to shadows like overpasses or trees. The car slows down so quickly sometimes that if someone were following me it may cause a rear end collision. Most of the time the slowdown happened without warning. I have submitted a service ticket with Tesla about this but this seems to be a systemic problem on the TMC forums: https://teslamotorsclub.com/tmc/threads/phantom-braking-in-my-new-model-y.253378/#post-6301315 https://teslamotorsclub.com/tmc/threads/phantom-braking-and-active-safety-features.248184/ https://teslamotorsclub.com/tmc/threads/possible-to-deactivate-tacc-and-use-regular-dumb-cruise-control-phantom-braking-unexpected-slowdowns.235813/ https://teslamotorsclub.com/tmc/threads/27-phantom-brake-in-10-miles-how-often-should-i-press-camera-button-to-report-10-6-1-fsd.250396/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447253January 12, 2022
WHEELS
Vehicle was sold to me on 12/23/2021 (winter) in Paramus NJ. Tesla did not notify or otherwise inform me that this Performance Model Y comes with summer tires. A week ago my wife found she had little to no traction on wheels while going to work - she almost had an accident. A friend told me i might have summer tires. Tesla website has no info on this topic. After contact Tesla support they confirmed that this vehicle has summer Tires. I think Tesla is putting drivers in danger by letting them drive off the lot in summer tires during winter months and not informing them of it. Additionally, the summer tires immediately loose warranty when used in temperatures below 40 degrees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447132January 12, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Please see attached PDF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447065January 11, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I drive on a 2 lane undivided highway/road. When I have cruise control activated I have severe braking occurring when I drive past any larger truck/bus. It has almost caused me to be rear ended on more than one occasion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446998January 11, 2022
UNKNOWN OR OTHER
Heat stop working in MN where the temperature are in the negative or single digit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446960January 10, 2022
UNKNOWN OR OTHER
Last year Tesla switched to a heat pump system for heating the interior of the car. Since that change the 2021 models are regularly loosing heat when the temperature gets below zero. Sometimes restarting the car will bring it back but not always. This can lead to drivers being stranded with no heat in potential dangerous temperatures. Tesla was aware of the issue last winter and it has still not been addressed and the issue is persisting in newly built cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446805January 9, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Multiple occasions of the vehicle's heat/ac system failing in cold weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446804January 9, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car's adaptive cruise control system will suddenly and dangerously brake in random situations on multiple occasions. It presents a very dangerous condition should there be cars behind that can't brake in time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446796January 9, 2022
UNKNOWN OR OTHER
The heat stops working when the ambient temperature reaches 0 degrees. This is a safety risk in cold temperatures, especially for young children that can’t wear coats in the car due to car seats. This has happened in newer models that have a heat pump as the heating system, per social media accounts. The service center is inspecting tomorrow. A warning message appears when the heat stops working on the car screen. There is also an error on the phone app when preconditioning cannot start (preconditioning is supposed to mitigate the error, but it gets too cold to precondition).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446788January 9, 2022
VISIBILITY/WIPER, ELECTRICAL SYSTEM
Heat stops working when it gets to cold. Windows can fog up and make visibility almost impossible. Unsafe as well for passengers in freezing temps. No news or update from Tesla
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446783January 9, 2022
UNKNOWN OR OTHER
Heat did not work in -15F temperatures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446782January 9, 2022
UNKNOWN OR OTHER
The side pillar cameras on the Tesla are not sealed and contain moisture. I live in Minnesota and this moisture will frost over in cold weather, thereby blocking these cameras and disengage autopilot while driving or make it unusable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446520January 6, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2022 Tesla Model Y. The contact stated that while driving at 50 - 60 MPH, the headlights inadvertently turned off for a few seconds. The vehicle was taken to the dealer and diagnosed that the computer data showed the high-beam was turning on and off but not the low-beam. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 440. Consumer stated the incident happened several (4 or 5) times during a 4 mile drive. Each incident’s time ranged from a few seconds to about 30 seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446372January 5, 2022
UNKNOWN OR OTHER
I was driving from Bend Or to Boise Id on January 1st 2022. The temperature was about 7 degrees out that evening and the heater stopped working. We bundled up and kept the blower on the windshield so that we could see, but by the time we reached Boise it was 22 degrees inside the car. We were very cold. Due to the remote area we were in we did not want to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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