Tesla Cybertruck Complaints (2025)

23 consumer complaints on file.

#11758503August 21, 2026
SERVICE BRAKES, SUSPENSION
I am submitting this complaint regarding two serious safety-related failures with my Tesla Cybertruck: a braking-system malfunction and a rear suspension/subframe failure at approximately 12,500 miles. The vehicle previously experienced a significant braking problem that required repair by an authorized Tesla Service Center. The initial repair did not properly resolve the issue, requiring the vehicle to return for additional service. Because the problem involved the braking system, I was concerned about the vehicle's ability to stop safely and predictably, creating a risk of a serious collision. Tesla's service records should document the diagnosis, repairs, and any related fault codes. At approximately 12,500 miles, the vehicle experienced a major failure involving the rear suspension/subframe. The rear suspension separated/dropped in relation to the subframe, causing significant damage. Tesla inspected the vehicle and performed extensive repairs involving the rear subframe, including component/part number 1250562-00-E. This failure created a serious safety risk because the rear suspension/subframe affects vehicle stability, wheel positioning, handling, and control. If this failure had occurred while traveling at highway speed, it could have caused loss of control, a serious collision, injury, or death. Due to the condition of the vehicle, I had it towed rather than driving it. To my knowledge, there was no meaningful advance warning that a major suspension/subframe failure was about to occur. Tesla should have diagnostic logs, photographs, technician findings, repair records, and information concerning the failed components. I also have photographs and service documentation. Having experienced both a braking-system problem and a major suspension/subframe failure at low mileage has caused serious concerns regarding the safety of this vehicle. I am requesting that NHTSA investigate whether similar failures have occurred in other Cybertrucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750853July 16, 2026
WHEELS
My 2025 Tesla AWD Cybertruck's rear driver 20" wheel came loose, creating a loud banging noise. The wheel nuts on 2 of the studs worked finger-loose, and one of the studs broke off the hub. The truck had 9000 miles on the odometer. Tesla's service dept blamed me for improperly rotating the tires, but I had never removed or replaced them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750193July 14, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
Interior factory component off-gassing causes a recurring residue film on the internal glass of the forward-facing camera, completely blinding the vehicle's primary safety systems and FSD. Tesla Service refuses to rectify the defect under warranty, calling it standard maintenance, forcing owners to drive with compromised driver-assist features or pay recurring out-of-pocket fees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746900June 27, 2026
STRUCTURE:BODY
The vehicle's rear structural Giga Casting sustained severe structural failure, exhibiting two distinct cracks following an impact. The vehicle and the damaged casting are fully available for inspection upon request at my current location/service center. The safety risk is extreme. The Giga Casting is a core load-bearing structural component of the vehicle. Cracking in this area severely compromises the vehicle's structural integrity. If the vehicle continues to be driven, any subsequent minor impact or even routine road vibrations could lead to a catastrophic structural collapse, complete loss of vehicle control, or unpredictable battery pack intrusion, putting my life and other road users at severe risk. the structural cracks on the Giga Casting have been inspected and confirmed by the Tesla Service Center and I been told by the technician the casting is very easy to get damaged. When the accident happened the most cybertruck get damaged in the casting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745888June 23, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING, VEHICLE SPEED CONTROL
The contact owns a 2025 Tesla Cybertruck. The contact stated that while pulling into a charging station with the self-driving system activated, the vehicle stopped in front of the payment pole; however, the vehicle inadvertently accelerated through the barrier gate arm, and the arm was fractured. The barrier scratched the passenger’s side bumper. A police report was not filed. There were no injuries sustained. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745238June 19, 2026
ELECTRICAL SYSTEM
PCS2 failure. The PCS2 board manages charging and power conversion. Failures typically start by restricting home AC charging speeds (e.g., dropping from 48A down to 24A) and can eventually result in a complete loss of AC charging and a "Charging Unavailable" alert.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737207May 12, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My 2025 Tesla Cybertruck AWD (VIN: [XXX] ) was returned to me after the first service visit (Invoice XXX Tesla Palo Alto, 8/22/2025) with the Pedestrian Warning System (PWS) speaker disconnected. The disconnection occurred during front-end service work at that visit, which included front fascia inspection and removal. The technician did not reconnect the PWS speaker before returning the vehicle. The disconnection was not discovered until the second service visit (Invoice XXX, Tesla Palo Alto, 9/18/2025), at which point Tesla's own invoice documented: "The issue was caused by a disconnected front pedestrian warning speaker. Technician reconnected the front pedestrian warning speaker to resolve the issue." The [XXX] s therefore operated with a disconnected PWS for approximately 4 weeks — from August 22 to September 18, 2025 — without my knowledge. During this entire period, the vehicle was not emitting the required audible low-speed alert. The PWS emits an audible alert at low speeds to warn pedestrians, cyclists, and visually impaired individuals of the vehicle's approach. This system is required under FMVSS 141 (Minimum Sound Requirements for Hybrid and Electric Vehicles). This is a service-inflicted deactivation of a federally-required pedestrian safety system. The deactivation was caused by Tesla's Palo Alto service center (4180 El Camino Real, Palo Alto, CA 94306) during routine warranty repair work. The vehicle was returned to me without disclosure of the disconnection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737205May 12, 2026
SEAT BELTS, SEATS, AIR BAGS
My 2025 Tesla Cybertruck AWD (VIN: [XXX] ) has a recurring failure of the right rear seat occupant detection system, which governs airbag deployment and is certified by Tesla to meet FMVSS 208. The same alert (internal code RCM2_a698) persisted through two official repairs at Tesla Palo Alto: 1st repair (Invoice XXX, 8/22/2025): seat belt buckle replaced. Alert recurred 2 days later, August 24, 2025. 2nd repair (Invoice XXX, 9/18/2025): harness assembly replaced. Tesla then performed a Visual Quality Check, recording in the invoice: "Technician performed a visual quality check to ensure its condition meets our standards." Vehicle returned as repaired. Relying on Tesla's written certification, I reinstalled my [XXX] son's car seat in that position. He rode there daily for approximately 7 months (September 2025 - April 2026). On April 21, 2026, I tested the seat and found the sensor still actively failing - unable to detect an adult occupant. My spouse witnessed this. I have 30-second video. Alert RCM2_a698 remains active in Tesla's systems today, confirmed by screenshot. This is my family's only vehicle. My wife currently uses the right rear seat. Airbag deployment for that seat cannot be relied upon. Tesla has been notified and has not resolved this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735608May 4, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While FSD was actived, my cyber truck was driveing on lane 2, it steered to the right on while passing a truck to its right side unsafely. The truck on lane 3 hit my right back wheel, and then it hit another truck on lane 4.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11734532April 29, 2026
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
The Power Conversion System (PCS) in the Tesla Cybertruck is experiencing a high rate of hardware-level failure (specifically the PCS2 module) that poses three distinct safety risks beyond the loss of AC charging. Loss of Steer-by-Wire Integrity: The Cybertruck utilizes a full steer-by-wire system and a 48V low-voltage architecture. The PCS is responsible for managing the 48V bus and charging the LV battery. A hardware failure in the PCS (common alerts: PCS2_a094, PCS2_a137) threatens the stability of the 48V system. Any sudden collapse of the 48V bus while in motion could result in a total loss of steering control and vehicle maneuverability, creating an immediate risk of a high-speed collision. Loss of Propulsion and Stranding: PCS failure frequently leads to "limp mode" or a "no-start" condition where the vehicle cannot engage Drive or Reverse. Experiencing a loss of propulsion while in active traffic or being stranded on a highway shoulder without the ability to move the vehicle creates a severe life-safety hazard for occupants and other motorists. Failure of Visibility Systems: Critical safety components, including the primary windshield wiper and exterior lighting, are powered via the 48V system managed by the PCS. Hardware instability has led to reports of these systems failing during inclement weather, severely compromising driver visibility. Tesla has implemented software bypasses (OTA updates) to allow DC Supercharging when the AC hardware fails, but this is a "band-aid" that does not address the underlying hardware defect—likely MOSFET degradation. With replacement parts on backorder for 8+ weeks, owners are forced to operate vehicles with compromised electrical architectures. I am reporting this as a systemic hardware defect that requires an official safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719516February 20, 2026
STRUCTURE:BODY
Front body panel of hood came unglued
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709502January 7, 2026
LANE DEPARTURE: ASSIST, STEERING, SERVICE BRAKES
HTSA Safety Complaint Description The 2025 Tesla Cybertruck exhibits a persistent and recurring air suspension system defect that impairs safe vehicle operation. From the moment of delivery, the air suspension failed to raise or lower properly, displaying a fault message indicating potential restoration on the next drive. This did not occur. The issue included repeated overheating warnings, multiple system failure alerts, excessive compressor noise/knocking, steam and water discharge from the undercarriage, and the vehicle remaining stuck in a lowered ride height, causing scraping damage to underbody trim and mud flaps. The vehicle underwent a major warranty repair where the air suspension compressor was replaced due to a stuck exhaust valve and damaged air line, followed by recalibration. Despite this, suspension overheating warnings and intermittent system failure notifications continued to appear. On December 23, 2025, while driving at moderate speed in clear conditions, the vehicle suddenly and uncorrectably migrated off the roadway. Adaptive steering correction, braking intervention, and lane assist failed to engage. At the time of the incident, the display actively showed service notifications indicating suspension system failure and overheating. The vehicle veered into a ditch, resulting in a significant drop and requiring specialized heavy-duty extraction. This defect has impaired the vehicle’s handling, stability, and safety from delivery onward, with no resolution after attempted repair. The recurring nature and active failure alerts during the loss-of-control event suggest a serious safety risk.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11709187January 6, 2026
SUSPENSION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
One to two times per month upon starting my Cybertruck I receive multiple notifications for systems not working including "Driver Assistance - Automatic Emergency Braking is unavailable" and "Steering & Braking - Adaptive ride control degraded/Ride comfort may be reduced." These alerts cause the disablement of the regenerative braking, auto-hold (braking), emergency braking, adaptive ride control, traction control, and the self drive features. While the vehicle is still drivable, my ability to control the vehicle is greatly diminished, as is the safety of the vehicle without any of the accident avoidance and stability systems working. After driving in this condition, if I park the vehicle, exit it, and let it sit for at least 10 minutes, all systems are normal upon reentry. On 1/5 I experienced this issue and opened a service request for warranty work and Tesla demanded that I agree to a $200 charge before they would even look at it and said if they were unable to see the issue then it would not be considered as warranty. Since I cannot reproduce this issue on demand I cancelled the service request as I do not want to pay them $200 to say they couldn't reproduce the issue. Internet searches have revealed that this is a common issue among Cybertrucks and despite multiple software updates since owning my vehicle, it has not gotten any better.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704541December 11, 2025
ELECTRICAL SYSTEM
The contact owns a 2025 Tesla Cybertruck. The contact stated that while the vehicle was parked, the contact exited the vehicle and the front driver-side door independently closed and slammed his right hand in the door, injuring three of his fingers. The contact sought medical attention and was informed that he had sustained internal bleeding and was prescribed anti-inflammatory medicine and instructed the contact to try not to move his fingers in order to avoid disturbing the healing process. The contact stated he also sustained emotional distress and described the incident as traumatic. The vehicle was taken back to the residence and was not diagnosed. A dealer was not contacted, and the vehicle was not repaired. The manufacturer was notified of the failure, and the contact stated that the manufacturer said they would send an email after the call; however, the manufacturer did not send an email and refused to provide a manufacturer case number. The failure mileage was approximately 7,857.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11704449December 11, 2025
ELECTRICAL SYSTEM
Brand-new 2025 Cybertruck developed moisture inside sealed HV battery pack with no submersion, off-roading, or flooding. Service photos show only trace condensation and crystallized residue—no mud, corrosion, or contaminants. Tesla denying warranty and quoting $37k replacement. Suspected manufacturing defect in pack lid gasket (known issue in early VINs). Safety risk if unaddressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703093December 4, 2025
VISIBILITY/WIPER
windshield crack spontaneously while using defrost function TESLA refused cover it with warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699606November 15, 2025
UNKNOWN OR OTHER
Tesla sold me a 2025 Cybertruck RWD without disclosing that no compatible bed cover exists at all for this model. We test-drove the vehicle at Tesla Clermont and took delivery at Tesla Tallahassee. At neither location were we told that the RWD trim cannot use the powered hard tonneau cover OR the soft tonneau cover. After delivery, Tesla confirmed in writing that the only cover associated with this model is out of stock with no ETA, and they “cannot speculate on availability.” No third-party manufacturer offers a compatible cover. This means the vehicle’s truck bed cannot be covered or secured in any manner. As a result, we experienced two serious safety incidents. Both times, the vehicle was operating in SFD (self-drive) mode at speeds below the posted speed limit, with items properly tied down using rope. Even under safe, controlled conditions, items flew out of the truck bed twice, nearly causing a collision behind us. Vehicles had to brake and swerve to avoid debris. These incidents created a direct hazard to us and the surrounding traffic. The Cybertruck RWD cannot safely retain cargo under normal driving conditions without a cover, and no cover exists or can be purchased. Tesla buried a clause in a 45-page contract saying they may “remove parts from commerce,” but this does NOT excuse failing to disclose that no safe cargo-retention solution exists for the RWD configuration. A pickup truck that cannot keep cargo from ejecting onto the roadway presents a serious safety defect. I am reporting this because the inability to secure a load is a safety hazard for both occupants and other drivers, and Tesla has no remedy available. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699487November 14, 2025
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Since purchasing my Cybertruck with Full Self-Driving in July 2025, I have experienced a repeated safety issue whenever Autopilot/FSD is engaged on highways. The vehicle will consistently pull toward the left side of the lane, positioning itself directly on the left lane line. This feels extremely unsafe, especially when another vehicle is traveling in the lane beside me. This behavior happens at highway speeds and creates a significant safety concern because it reduces the buffer between my vehicle and adjacent traffic. The issue has occurred repeatedly over several months in different locations and conditions. I have brought the vehicle to Tesla service multiple times, and the issue has not been resolved. Tesla acknowledged the concern happened to multiple vehicles in the past two months, but was unable to fix it. They are now performing another inspection for my vehicle, and starting a buyback request that is under review. There are no warning messages before or during the behavior. This appears to be a malfunction with the vehicle’s lane-keeping or Autopilot/FSD behavior that puts my safety and the safety of others at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698679November 10, 2025
LANE DEPARTURE: ASSIST
When on full self driving on the freeway if the road starts curving the car does not stay in the lane and start hitting the bump on the road or in situation getting to close to another car or the center diver
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698678November 10, 2025
SEAT BELTS
I’ve had a model 3,model y and now a cybertruck, can’t speak on the rest of the fleet but didn’t had this problem with those cars or any my other cars in the pass, but the passenger side seat belt keeps locking up, if you have to reach down to get an item or reach back it locks up, even if you go a few inches over it locks up which which needs constant taking the seat belt off and resetting it which become a safety issues while driving for the passenger, I took it to the dealership and they said it’s normal, I feel like the seat belt is short which makes it lock up as it should or other defect, I tasted on another cybertruck and didn’t had that problem, tesla customer service didn’t wanted to help me and push me away, I google the problem and there a forum and people having the same problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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