Suzuki XL7 Complaints

380 consumer complaints on file.

#10429656October 12, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 SUZUKI XL7. WHILE DRIVING APPROXIMATELY 55 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE ABNORMALLY ACCELERATED. THE BRAKES WERE ENGAGED AND THE VEHICLE SLOWED DOWN WITH A LOUD GRINDING NOISE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY ADVISED THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DUPLICATE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428275October 3, 2011
STEERING
MY RACK AND PINION WAS REPLACED UNDER WARRANTY 8/2010 AT 30,000 IT WAS MAKING A ZIPPING NOISE. A YEAR LATER AT 47,000 THE SAME PROBLEM HAS HAPPENED AND SUZUKI REFUSES TO COVER THE 1000.00 REPAIR. I HAVE CALLED NUMEROUS TIMES WITH NO HELP. I AM OUTRAGED BECAUSE THIS PROBLEM IS KNOWN TO SUZUKI AND THEY DONT CARE! EVEN THE DEALERSHIP HAS TOLD ME THAT THEY HAVE REPAIRED THIS MANY TIMES IN OTHER SUZUKI XL7 WITH THE SAME ISSUE. SUZUKI CLAIMS THE CAR IS STILL SAFE AND IT IS ONLY A NOISE ISSUE BUT I DONT FEEL SAFE, ITS THE STEERING!! I GUESS THEY EXPECT US TO KEEP DISHING OUT MONEY FOR SOMETHING THAT IS KNOWN FAULTY AND OBVIOUSLY KEEPS REOCCURING.IT IS ALSO OBVIOUS THE REPAIRS ARE BEING DONE WITH THE SAME FAULTY PART THE CAR WAS MANUFACTURED. SUZUKI NEEDS TO STEP UP TO THE PLATE AND TAKE RESPONSIBILITY FOR THERE MISTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427976September 29, 2011
STEERING
MY 2007 SUZUKI XL7 WAS BEING SERVICED FOR APPROXIMATELY TWO WEEKS FOR ENGINE TROUBLE. THE DEALER CALLED ME AND STATED THAT DURING A TEST DRIVE THE STEERING HAD SEVERELY TIGHTENED UP AND WAS HARD TO DRIVE. THEY CALLED BACK AND QUOTED THE FIX TO BE ABOUT $2800. THE DEALER STATED THEY HAD SEEN THIS ISSUE BEFORE AND THAT THERE IS A DEFECT IN THE STEERING SYSTEM FOR THE XL7. THEY ALSO TOLD ME THAT SUZUKI WOULD NOT PICK UP ANY OF THE COST FOR THIS REPAIR. I HAVE RESEARCHED ONLINE AND FOUND SIMILAR COMPLAINT FROM MANY 2007 XL7 OWNERS AND EVEN SAW THAT THERE WAS A RECALL FOR STEERING PROBLEMS FOR THE 2006 MODEL YEAR. NEEDLESS TO SAY, I AM VERY DISAPOINTED WITH SUZUKI AND THERE LACK OF ACTION ON THIS MATTER. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424723September 12, 2011
STEERING
TL* THE CONTACT OWNS A 2007 SUZUKI XL7 AWD. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH THE STEERING WHEEL SUDDENLY BECAME VERY DIFFICULT TO TURN. THE OWNER NOTICED THAT THERE WAS NO POWER STEERING FLUID IN THE RESERVOIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ADVISED HIM THAT HE NEEDED A POWER STEERING PUMP. THE POWER STEERING PUMP WAS REPAIRED; HOWEVER, AFTER DRIVING THE VEHICLE WITHIN A FEW MILES, THE FAILURE OCCURRED AGAIN. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425040September 12, 2011
ELECTRICAL SYSTEM
THE ENGINE OVERHEATED DUE TO WIRING SHORTING OUT ON TWO FAN MOTORS. NO FUSE WAS TRIPPED OR LIGHT CAME ON. BOTH MOTORS SHORTED CAUSING THE CONNECTORS IN THE WIRING HARNESS TO MELT. MELTING WAS DISCOVERED BY LOCAL DEALER. THE WIRING IS BEING REMOVED. I HAVE PICTURES AND I HAVE DOCUMENTED THE PROBLEM. THE PARTS BEING KEPT DUE TO SERIOUSNESS OF THE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422417August 29, 2011
EQUIPMENT, POWER TRAIN
I HAVE A SUZUKI XL7 2007 KEEP MAKING NOISE FROM THE POWER STEERING LIKE 2 PLASTIC SQUCE TO EACHOTHER. I CHECK MY POWER STEERING FLUID STILL LOOKING FULL AND I DON'T KNOW WHY KEEP MAKING NOISE FROM THE POWER STEERING. I DON'T' KNOW ITS GOING TO SAFE TO DRIVE WHILE MAKING NOISE. CAN SOME ONE DO SOMETHING ABOUT IT BECAUSE I HATE IT. I AM GOING TO TRADE FOR NEW CAR AND NOT SUZUKI CAR NO MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421327August 24, 2011
AIR BAGS
2004 SUZUKI XL7 AIRBAG SYSTEM DISABLED DUE TO MALFUNCTION IN SENSOR IN PASSENGER SEAT. SUZUKI REFUSED TO HELP AND TOOK 20 DAYS TO REPLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418313August 10, 2011
POWER TRAIN, VISIBILITY
I'M THE ORIGINAL OWNER OF THE 2007 XL7. I PURCHASED MY VEHICLE IN JULY OF 07 AND I HAVE HAD NOTHING BUT PROBLEMS AND COUNTLESS REPAIRS. I HAVE TO DRIVE MY CAR ALOT WITH 5 ACTIVE CHILDREN SO I'M OUT OF WARRANTY. THE FIRST ISSUE STARTED WITH THE ELECTRICAL SYSTEM AT ABOUT 50K MILES THE SYSTEM WOULD SHUT DOWN AND LOCK YOU IN THE CAR THIS WAS THE COMPUTER THAT WASN'T COVERED UNDER THE POWER TRAIN WARRANTY SO IT WAS OUT OF POCKET COST OF ABOUT 1100.00 DOLLARS. I GOT THE CORP OFFICE TO PAY HALF AFTER PUTTING UP A FUSS. THEN THE CHECK ENGINE LIGHT CAME ON RIGHT AFTERWARDS AND HAVE PRETTY MUCH STAYED ON AND IT KEEPS TELLING ME THE GAS CAP IS LOOSE WHICH IT'S NOT BUT I PURCHASED ANOTHER GAS CAP BUT STILL SAME ISSUE. I THEN HAD PROBLEMS WITH THE POWER STEERING HARD TO TURN AND MAKING A LOUD NOISE WHICH WAS ANOTHER OUT OF POCKET EXPENSE OF ABOUT 500.00 AND ABOUT 70K MILES.MY WINDSHIELD WIPER PUMP STOPPED WORKING ALL THE SUDDEN. IT WOULD WORK ON THE BACK WINDOW BUT NOT THE FRONT AND IT HAS PLENTY OF FLUID IN IT. I HAVE NOW ISSUES WITH THE TIMING CHAINS AND THERE ARE THREE DIFFERENT CHAINS ON THE CAR AND ALL WILL NEED TO BE REPLACED AND THIS WILL COST ANOTHER 2500.00 PER THE DEALERSHIP AND ABOUT 15 TO 17 HOURS TO FIX. OVERALL THIS IS THE WORST VEHICLE I HAVE EVER PURCHASED AND I REGRET IT DAILY. THE INSIDE IS MADE OF CHEAP MATERIALS. MY MIRRORS UNDER THE SUNVISORS FELL OF WITHIN THE FIRST TWO MONTHS OF BUYING THE VEHICLE. I WOULDN'T WISH THIS NIGHTMARE ON ANYONE. THIS VEHICLE ISN'T WORTH IT AND I'M PAYING FOR A VEHICLE THAT I DON'T FEEL SAFE FOR DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417827August 7, 2011
TIRES
DRIVING ON I 86 NEAR THE ELMIRA, NY AIRPORT AND THE TIRE ALERT SENSOR ON DASH PANEL SHOWED LOW AIR PRESSURE IN THE REAR TIRE. I SLOWED DOWN TO GET OFF THE NEXT EXIT TO CHECK THE TIRE AND WITHIN A MINUTE THE TIRE BLEW. I GOT OUT OF THE VEHICLE AND THE TREAD HAD SEPARATED FROM THE WHEEL. I HAD TO REPLACE ALL OF THE TIRES ON THE VEHICLE. I HAVE PICTURES OF THE TIRE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413493July 19, 2011
STEERING, STEERING:COLUMN, VISIBILITY:SUN/MOON ROOF ASSEMBLY
I PURCHASED MY XL7 NEW FROM SHORTLINE SUZUKI IN 2009. IT HAS 43,000 MILES ON IT AND IT HAS DEVELOPED A NOISE IN THE STEERING COLUMN, I HAD THE DEALERSHIP CHECK THE ISSUE AND WAS TOLD THE STEERING RACK NEEDED REPLACEMENT, I HAVE DRIVEN THIS VEHICLE FOR ONLY 2 YEARS!! THIS IS A DEFECT, NOT AN ISOLATED INCIDENT, AS MANY HAVE COMPLAINED HERE AND IN THE SUZUKI FORUMS. I ALSO HAVE HAD WATER LEAK INTO THE VEHICLE FROM THE SUN ROOF AS REPORTED BY ANOTHER OWNER. I CANNOT EXPRESS HOW DISAPPOINTED I AM WITH THE QUALITY OF THIS VEHICLE. I PURCHASED NEW SO I WOULD NOT HAVE SPEND TIME IN THE SHOP, YET I HAVE HAD A MYRIAD OF ISSUES. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413193July 17, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I TOO HAVE 2008 XL7, THAT REQUIRED SERVICE DUE TO ENGINE LIGHT COMING ON WITH TICKING NOISE. I TOO WAS TOLD IT WAS DUE TO IMPROPER OIL FILTER BEING USED. MY CAR HAD LESS THAN 21,000 MILES. MY CAR HAD BEEN SERVICED AT SPEED LUBE IN MT. VERNON, IL. IF SUZUKI KNEW THERE WAS A PROBLEM WITH IMPROPER OIL FILTERS, WHY WERE THE OWNERS NOT ADVISED OF THIS PROBLEM WITH A BULLETIN NEWS LETTER. ONLY THE DEALERSHIP WAS AWARE OF THIS PROBLEM. I TOO SPENT APPROX $1500 TO HAVE MY CAR REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413091July 15, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2004 SUZUKI XL7. WHILE DRIVING AT ANY SPEED, THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WOULD ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS INSPECTED. THE CONTACT WAS INFORMED THAT THE PASSENGER SIDE SEAT SENSOR WAS FAULTY AND NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 104,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411508July 8, 2011
STEERING
TL* THE CONTACT OWNS A 2008 SUZUKI XL7 LIMITED. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS AND MAKING A TURN, HE WOULD HEAR A WINDING NOISE FROM THE STEERING. THE VEHICLE WAS THEN TAKEN TO A DEALER AND THE CONTACT WAS INFORMED THAT THE STEERING RACK HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. APPROXIMATELY ONE YEAR LATER THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,300. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408116June 17, 2011
STEERING
I WENT TO THE DEALER AFTER I SAW THE RECALL AND ASKED TO HAVE THE PULLEY REPLACED SINCE THE ENORMOUSLY LOUD SCREECHING OF THE BELT MAKES IT UNBEARABLE TO DRIVE. THEY REFUSED TO HAVE IT REPLACED STATING THAT EVEN THOUGH MY VEHICLE IS A 2005 XL7, THE VIN MY VEHICLE HAS DOES NOT QUALIFY ME FOR THE FREE REPLACEMENT. I LOSE CONTROL OF THE STEERING CONSTANTLY AND AM AT RISK OF CRASHING. I HAVE REPLACED THE BELTS THAT HAVE BROKEN WHEN THEY CAME LOSE DO TO THE FAULTY PULLEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403617May 28, 2011
STEERING
MY 2007 SUZUKI XL7 (48,000 MILES) HAS BECOME VERY DIFFICULT TO STEER, WHICH HAS ALSO BECOME A SAFETY ISSUE. RESEARCH HAS TOLD ME THAT, WHAT SEEMS TO BE A VERY SIMILAR, IF NOT EXACT, PROBLEM EXISTS WITH THE 2006 MODEL. SUZUKI APPARENTLY WAS NOT WILLING TO FIX THE 2006 PROBLEM FREE OF CHARGE INITIALLY BUT IN SOME CASES, AFTER MULTIPLE COMPLAINTS, DID. THIS STEERING PROBLEM SHOULD NOT BE AN ISSUE ON A CAR WITH 48,000. I WILL BE CALLING SUZUKI AND HOPEFULLY GET SOME RESULTS BEFORE SOMETHING SERIOUS OCCURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403662May 28, 2011
AIR BAGS:FRONTAL
I AM AN OWNER OF A 2007 SUZUKI XL-7 AWD LIMITED VERSION. ABOUT A YEAR AFTER PURCHASE, THE PASSENGER AIRBAG LOCATED IMMEDIATELY BELOW THE PASSENGER SIDE FRONT DASH BOARD BEGAN TO SHOW AN OUTLINE IN THE DASHBOARD. IT APPEARS LIKE THERE IS SOME PRESSURE FROM THE INSIDE OF THE AIRBAG PUSHING UP AGAINST THE DASHBOARD MATERIAL AND CUTOUT FOR THE AIRBAG DEPLOYMENT AREA. THE AIRBAG HAS NOT YET DEPLOYED NOT HAS THE VEHICLE BEEN IN ANY ACCIDENTS. IT APPEARS THERE IS A POOR QUALITY DASH MATERIAL OR A DEFECTIVE AIRBAG. I AM CONCERN THAT WHEN THE AIRBAG IS NEEDED, IT WILL NOT DEPLOY. SUZUKI WOULD NOT EVEN REPLACE IT WHILE UNDER WARRANTY BECAUSE THEY DETERMINED THERE WAS NOTHING WRONG WITH IT. NOW THAT ITS OUT OF WARRANTY, THE PROBLEM IS STILL EVIDENT AND MAY BECOME WORST WITH TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402081May 19, 2011
AIR BAGS
SEAT BELT LIGHT REMAINS ON, 2004 SUZUKI, XL-7, VIN [XXX]. AS I STARTED THE VEHICLE, I HAD A PASSENGER IN THE FRONT PASSENGER SEAT FASTEN HIS SEAT BELT. THE AIR BAG LIGHT IN THE DASH, REMAINED ON AND THE CLOCK STARTED FLASHING, (THE CLOCK IS ON THE SAME ELECTRIC CIRCUIT AS THE PASSENGER SEAT BELT/AIR BAG INDICATOR). AFTER TAKING THE VEHICLE TO THE DEALER, I WAS INFORMED THAT THE PASSENGER AIR BAG CIRCUIT WAS DEFECTIVE AND WOULD HAVE TO BE REPLACED AT A COST OF ALMOST $1800. THE CIRCUIT WAS AN INTEGRATED PART OF THE SEAT, THEREFORE THE ENTIRE SEAT WOULD HAVE TO BE REPLACED. THE VEHICLE HAS LESS THAN 55,000 MILES AND HAS BEEN SERVICED REGULARLY. I AM NOT AWARE OF ANY SUCH AIR BAG SYSTEM FAILURE OF THIS TYPE ON ANY OTHER MAKE OF VEHICLE, REGARDLESS OF MODEL OR YEAR. I DID NOTE THAT THIS SAME TYPE OF FAILURE WAS REPORTED PREVIOUSLY TO NHTSA FOR THE EXACT SAME MAKE, MODEL AND YEAR SUZUKI VEHICLE. THE DEALER AND SUZUKI ARE UNWILLING TO COVER THE COST OF REPLACING THIS PART AND UNWILLING TO NEGOTIATE ON SHARING THE COST OF REPLACEMENT. I FIRMLY BELIEVE THIS REPRESENTS A CRITICAL SAFETY DEFECT THAT SHOULD BE COVERED BY SUZUKI MOTOR CORPORATION, BEYOND 3 YEARS/36,000 MILES, IN A SIMILAR MANNER AS THE 100,000 MILE POWER TRAIN WARRANTY. I FEEL IT SHOULD BE HANDLED SIMILAR TO OTHER SAFETY RECALLS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401238May 17, 2011
STEERING
MY STEERING WHEEL ON MY 2007 SUZUKI XL7 HAS ALWAYS MADE A LITTLE NOISE WHEN TURNING,BUT IN THE PAST 6 MOS.IT SOUNDS HORRIBLE AND IS MORE DIFFICULT TO STEER. SAW THERE WAS A RECALL ON 06,COULD YOU PLEASE CHECK ON THIS AND SEE IF SAME PROBLEM. DEALERSHIP WANT HELP ME. I READ RECALL ON 06 AND MINE SOUND LIKE THE SAME THING AND IM AFRAID IT WILL GET WORSE AND CAUSE ME NOT TO BE ABLE TO STEER IT AND HAVE AN ACCIDENT...ANY RECOMMENDATIONS? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399785May 10, 2011
EQUIPMENT:APPLIANCE:AIR CONDITIONER, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2008 SUZUKI XL7. THE CONTACT STATED THE ACCELERATOR PEDAL BECAME STUCK AND HE HAD TO PLACE HIS FOOT UNDER THE PEDAL IN ORDER TO LIFT IT UP. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT WAS CONCERNED BECAUSE THE FAILURE OCCURRED WITHOUT A WARNING. THE CONTACT ALSO STATED THE AIR CONDITIONER IN THE VEHICLE STOPPED WORKING WHEN THE ACCELERATOR STARTED STICKING. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399161May 5, 2011
AIR BAGS:SIDE/WINDOW, AIR BAGS, SEAT BELTS
ON FEBRUARY 4, 2011, I WAS DRIVING BETWEEN 10-15MPH ON A VERY ROUGH ROAD DUE TO THE CITY OF TULSA NOT CLEARING THE ROADS AFTER 12 INCHES OF SNOW. ALL OF THE SUDDEN ALL SIDE AIR BAGS WENT OFF. THAT DAY I DROVE IT TO THE DEALERSHIP. I DID NOT GET IT BACK UNTIL APRIL 23, 2011. I WAS GIVING EVERY EXCUSE IN THE BOOK ON ABOUT EVERY DAY ON WHY IT WAS TAKING SO LONG TO GET FIXED. AN INSURANCE CHECK WAS ISSUED TO THE REPAIR SHOP FEBRUARY 18TH. THE PARTS WERE NOT ORDERED UNTIL AROUND THE 28TH. I WAS TOLD THEY COULD NOT FIND THE SEAT BELTS AND I WAS ASKED TO TRY TO FIND SOME ONLINE. ONCE I PROVIDED TWO SITES TO THE REPAIR SHOP THEY CLAIMED THEY CAN ONLY ORDER FROM SUZUKI. MY WIFE INFORMED THE DEALERSHIP SHE WAS GOING TO REPORT THIS TO THE LOCAL MEDIA OUTLET. ALL OF THE SUDDEN SEAT BELTS APPEARED 1000 MILES AWAY. THEY EVEN ARGUED ABOUT HAVING TO GET THEM. THE INSURANCE COMPANY (FARMERS) WANTS A RECALL ON THE ROLLOVER SENSOR, AND REQUESTED THE REPAIR SHOP TO CONTACT SUZUKI. THE REPAIR SHOP WANT ME TO DO THIS. I HAD TO PAY FOR THE SENSOR BEING FARMERS THINKS IT IS DEFECTIVE. $447.49 TOTAL BILL $5766.73. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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