Subaru XV CrossTrek Complaints

278 consumer complaints on file.

#11254735September 11, 2019
SERVICE BRAKES, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
TL* THE CONTACT OWNS A 2015 SUBARU XV CROSSTREK. WHILE DRIVING VARIOUS SPEEDS OR WHEN ATTEMPTING TO START THE VEHICLE, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT IT FAILED TO ENGAGE PROPERLY. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO TURN THE VEHICLE OFF FOR THIRTY MINUTES TO ONE HOUR OR MORE IN ORDER TO RESUME NORMAL OPERATION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING) APPROXIMATELY ONE YEAR AGO. AT THAT TIME, THE VEHICLE WAS TAKEN TO DICK HANNAH SUBARU (7407 NE VANCOUVER PLAZA DR, VANCOUVER, WA 98662, (360) 605-1520) FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE BRAKE LIGHT SWITCH WAS REPLACED OVER EIGHT TIMES BY TWO DIFFERENT DEALERS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251865August 27, 2019
ELECTRICAL SYSTEM, ENGINE
MY CAR IS CURRENTLY USING A LARGE AMOUNT OF OIL. I'VE HAD TO PUT IN ABOUT 1.5 QUARTS OF OIL ABOUT 2 TIMES BETWEEN OIL CHANGES. THE HORN HAS ALSO STOPPED WORKING IN SOME POSITIONS (THINKING THIS IS LIKELY THE CLOCKSPRING). MY CAR CURRENTLY HAS ABOUT 106K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245986August 23, 2019
ELECTRICAL SYSTEM
THE HORN HAS STOPPED WORKING ON THE VEHICLE. DOES NOT MATTER WHAT POSITION THE STEERING WHEEL IS IN OR IF I AM DRIVING OR STATIONARY. I AM AT 72,000 MILES. I HAD THE ISSUE CHECKED BY A MECHANIC - FUSES WERE CHANGED AND CHECKED, BUT THE PROBLEM PERSISTS. I DID AN INTERNET SEARCH WHICH REVEALED OTHER DRIVERS WITH THE SAME PROBLEM. I SAW A RECALL IN AUSTRALIA WHICH: VIBRATION OVER AN EXTENDED PERIOD COULD RESULT IN A METAL PLATE WITHIN THE STEERING COLUMN WEARING AWAY THE WIRING INSULATION. THE SHORT CIRCUIT COULD DISABLE CONTROL OF THE WIPERS, HEADLIGHTS, HORN, DRIVER'S AIRBAG AND FEATURES ACTUATED THROUGH THE MULTI-FUNCTION STEERING WHEEL, SUCH AS CRUISE CONTROL, AUDIO SYSTEM AND MOBILE PHONE CONNECTIVITY. THE ISSUE COULD ALSO SHORT OUT THE FUSE FOR THE ENGINE MANAGEMENT SYSTEM'S ECU SHUTTING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246047August 23, 2019
UNKNOWN OR OTHER
TRANSMISSION WILL NOT ENGAGE WHEN CAR IS IN PARK. UNABLE TO COMPLETELY TURN OFF VEHICLE OR REMOVE KEY FROM IGNITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244658August 17, 2019
POWER TRAIN
WAS UNABLE TO REMOVE KEY FROM IGNITION. UNABLE TO LEAVE VEHICLE IN A PUBLIC PALACE AND NOT ABLE TO LOCK THE CAR BECAUSE OF A FAULTY GEAR PARK RANG SWITCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243561August 13, 2019
AIR BAGS
WHILE IN MOTION, AIRBAG WARNING LIGHT ON DASHBOARD WILL ILLUMINATE. CONCURRENTLY THE PASSENGER AIRBAG INDICATOR LIGHT WILL TURN TO "OFF". THIS HAPPENS INTERMITTENTLY WHILE DRIVING. THE LIGHTS DO NOT GO OFF OR RETURN TO "ON" UNTIL THE CAR IS RESTARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243427August 12, 2019
ENGINE, UNKNOWN OR OTHER
MY SUBARU DEALER COMPLETED 2 RECALL ITEMS ON 7/24/2019 - 8/1/2019 ON MY 2013 SUBARU CROSSTREK.THE ENGINE VALVE SPRINGS AND BREAK LIGHT SWITCH. AFTER WORK WAS COMPLETED, ON 8/1/2019 I HAD MY BUMPER REPLACED FROM A REAR-END ACCIDENT I EXPERIENCED ON 7/16 (POSSIBLE BREAK LIGHT SWITCH MALFUNCTION-- IT WAS THE THIRD TIME I HAVE BEEN REAR-ENDED IN THIS CAR SINCE PURCHASE). 8/7/2019 I PICKED UP MY CAR FROM THE AUTOBODY SHOP AND DROVE 2 MI. HOME AND PARKED WITH NO ISSUE. 8/8/2019 I DROVE 35 MI. ONE WAY TO WORK WITHOUT INCIDENT... **RETURNING HOME, I DROVE ROUGHLY 25-MILES AT HIGHWAY SPEEDS OF 45-70MPH, AND 5-MILES IN LIGHT, STOP-AND-GO TRAFFIC. 30-MILES INTO MY TRIP AT AROUND 5-15MPH MY CAR BEGAN TO SHAKE AND VIBRATE, I CONTINUED TO DRIVE, TRAVELING SLOWLY, TRYING TO DISCERN IF THE SHAKING WAS COMING FROM MY CAR OR FROM ONE OF MY TIRES. ALL OF A SUDDEN ALL OF MY ERROR LIGHTS ILLUMINATED ON MY DASHBOARD AND MY ENGINE LOST POWER AND STALLED OUT IN THE MIDDLE OF THE HIGHWAY (THE LIGHTS AND STEREO WERE STILL ON). WITH NO OTHER OPTIONS, I TURNED OFF THE IGNITION AND WAS ABLE TO RESTART THE ENGINE SO I COULD PULL OFF TO THE SIDE OF THE HIGHWAY. UPON DRIVING, MY CAR CONTINUED TO SHUDDER AND VERY LITTLE POWER TO ACCELERATE. IT STALLED AGAIN WITH 30 SEC. OF DRIVING. I WAS ALONE AND SCARED AND DIDN'T WANT TO SIT ON THE HIGHWAY, SO I RESTARTED MY ENGINE AND DROVE THE SHOULDER TO TRY TO REACH THE DEALERSHIP (.5 MI. AWAY) MY CAR CONTINUED TO SHAKE, HAVE NO POWER AND STALLED ANOTHER THREE TIMES AS DROVE TO REACH IT. THE DEALERSHIP DID A DIAGNOSTIC BLAMED THE "ENGINE STALL-OUT" I EXPERIENCED ON MY BUMPER REPLACEMENT, AND GAVE ME AN ESTIMATE OF $889.00 TO FIX, WHICH IS [XXX]! THIS ENGINE STALL FROM THE RECALL REPAIR PUT ME IN EXTREME DANGER, I WAS ALONE AND TERRIFIED WHEN IT HAPPENED ON THE HIGHWAY, AND NOW I AM BEING RIPPED OFF BY THE COMPANY IN CHARGE OF FIXING IT. ITS NOT RIGHT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242865August 9, 2019
POWER TRAIN
THE KEY GETS STUCK WHEN YOU TURN OFF THE CAR. YOU HAVE TO TURN IT ON AND PUT IT IN GEAR AND TRY AGAIN. SONETIMES IT TAKES ONE TRY AND SOMETIMES UP TO 20. PLEASE HELP. WE CANT LEAVE IT IN THE CAR BECAUSE THE BATTERY WILL DRAIN. IS THERE A RECALL COMING FOR THIS? THE TECHNICIAN SAID THEY SEE THIS A LOT BUT OURS IS THE WORST THEY'VE SEEN. ITS BEEN HAPPENING FOR ABOUT A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234139July 23, 2019
POWER TRAIN
SUBARU XV CROSSTREK AXLE FAILURE I BOUGHT MY 2014 SUBARU XV CROSSTREK IN JAN 2014. AT 50K HEARD A CLICKING SOUND IN THE FRONTEND. TOOK IT TO THE DEALER AND THEY DIAGNOSED A BROKEN DRIVER SIDE AXLE. IN JULY 2019 (AT APPROXIMATELY 80K ON THE ODOMETER) I HEARD A SIMILAR CLICKING SOUND COMING FROM THE FRONT OF THE CAR WHEN TURNING. I TOOK IT TO THE DEALER FOR A BRAKE LIGHT SWITCH RECALL. THEY INSPECTED THE VEHICLE AND THIS TIME IT WAS MY RIGHT AXLE THAT HAD TO BE REPLACED. I HAVE RESEARCHED THE ISSUE ON THE INTERNET AND HAVE LEARNED THAT MANY OTHER CROSSTREK OWNERS HAVE EXPERIENCED SIMILAR AXLE FAILURES AND REPLACEMENTS. SOUNDS LIKE THE AXLES ARE DEFECTIVE AND POSSIBLY A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232199July 16, 2019
FUEL/PROPULSION SYSTEM
I WAS DRIVING NORTH ON HIGHLAND AVENUE, JUST AFTER 7 AM, THURSDAY, JULY 11, WHEN SUDDENLY THE VEHICLE LOST ACCELERATION, THE RPMS WENT LOW, AND THE VEHICLE DIED. NO WARNING LIGHTS OR INDICATIONS OF A PROBLEM BEFORE THE EVENT. THIS LEFT ME STRANDED BETWEEN 35TH AND 31ST STREET DURING THE BUSY RUSH HOUR PERIOD. UNABLE TO RESTART. TOW INTO THE DEALER. FUEL PUMP FAILURE WAS DETERMINED TO BE THE CAUSE. THIS WAS ALARMING FROM A SAFETY STANDPOINT BECAUSE WITHOUT WARNING THE VEHICLE STOPPED OPERATING, LEAVING ME STUCK IN RUSH HOUR TRAFFIC HAVING TO SIGNAL APPROACHING DRIVERS TO AVOID MY STALLED CAR. IT WOULD HAVE BEEN WORSE IF THE EVENT HAPPENED IN THE MIDDLE OF A BUSY INTERSECTION. WHAT'S MORE, WITH A LITTLE OVER 63000 MILES ON THE VEHICLE, THE PUMP FAILURE OCCURRED LONG BEFORE THE VEHICLES EXPECTED OPERATIONAL LIFE. I VIEW THIS PUMP FAILURE INCIDENT AS A SERIOUS SUBARU PRODUCT MANUFACTURING DEFECT CAPABLE OF ENDANGERING THE LIVES OF DRIVERS, PASSENGERS AND FELLOW TRAVELERS ON OUR STREETS AND HIGHWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230382July 9, 2019
ENGINE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V149000 (EXTERIOR LIGHTING) AND 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. IRA SUBARU (97 ANDOVER ST, DANVERS, MA 01923, (978) 739-8850) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230240July 8, 2019
UNKNOWN OR OTHER
THE HORN ONLY WORKS WHEN THE STEERING WHEEL IS TURNED. IF YOU ARE DRIVING STRAIGHT, THE HORN DOES NOT WORK. A WORKING HORN IS NECESSARY TO PREVENT PEOPLE CRASHING INTO YOU. IF YOU TURN RIGHT ON A STRAIGHT ROAD TO SOUND THE HORN, IT IS NOT SAFE TO DRIVE OFF THE ROAD OR INTO ANOTHER LANE TO SOUND A HORN. THE VEHICLE WAS IN MOTION WHEN THE PROBLEM OCCURRED. LOOKING ONLINE, IT LOOKS LIKE A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221449June 20, 2019
ELECTRONIC STABILITY CONTROL (ESC)
ON SNOW COVERED, ICE COVERED OR VARIABLE SNOW, ICE, WET PAVEMENT SURFACES THE VEHICLE EXHIBITS SIGNIFICANT REAR END SWAY. IT FEELS AS IF THE CAR IS STARTING TO OVERSTEER WITHOUT ANY DRIVER INPUT. THIS IS GENERALLY GOING STRAIGHT WITH STEADY OR NO THROTTLE INPUT ABOVE 30 MPH ON HIGHWAY/FREEWAY ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219641June 12, 2019
UNKNOWN OR OTHER
ON INTERSTATE I-80 (SPEED LIMIT 75 MPH), I WAS DRIVING THE CAR USING CRUISE CONTROL AND THE CAR SUDDENLY POWERED OFF, WITH MANY DASHBOARD LIGHTS ON (THE CHECK ENGINE LIGHT, VEHICLE DYNAMICS CONTROL LIGHT, AND HILL START ASSIST LIGHT). I BARELY MANAGED TO PULL THE CAR OVER TO THE SIDE OF THE HIGHWAY AND TRIED TO RESTART THE CAR SEVERAL TIMES, BUT IT WOULDN'T START (THOUGH THE STARTER ITSELF WAS WORKING). FINALLY, THE CAR WAS TOWED. I WAS REALLY LUCKY THAT THE CARS BEHIND ME MANAGED TO AVOID ME. THIS ISN'T THE FIRST TIME THIS PROBLEM HAS OCCURRED. IN FEBRUARY 2019, THE CAR SUDDENLY STOPPED WITH THREE DASHBOARD LIGHTS ON (CHECK ENGINE LIGHT, VEHICLE DYNAMICS CONTROL LIGHT, HILL START ASSIST LIGHT). THIS WAS ENTIRELY THE SAME BEHAVIOR AS DESCRIBED ABOVE. IN THIS CASE I WAS ABLE TO RESTART THE CAR, BUT THE HYBRID ASPECT OF THE CAR DIDN'T WORK (THE BATTERY WAS NOT CHARGED, AND I COULD NOT USE CRUISE CONTROL), BUT I WAS ABLE TO USE THE CAR. IN JANUARY 2019, THE VEHICLE WOULDN'T START AND REPLACED BOTH BATTERIES (THE START BATTERY AND HYBRID BATTERY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209685May 24, 2019
ENGINE
I DECIDED TO DRIVE FROM PHOENIX, AZ TO SAN DIEGO, CA WHEN ABOUT 200 MILES IN, MY ENGINE COMPLETELY SHUT OFF WHILE I WAS DRIVING ABOUT 85MPH DOWN THE HIGHWAY. THE ENTIRE TRIP MY CAR HAD BEEN FINE, THE GAS LIGHT HAD JUST COME ON ABOUT A MINUTE BEFORE, BUT MY CAR TOLD ME I HAD 50 MILES UNTIL I RAN OUT OF GAS. I HAD ABSOLUTELY NO WARNING OF THE ENGINE ABOUT TO SHUT OFF EXCEPT THAT AROUND THE SAME TIME THE GAS LIGHT CAME ON, MY AC QUIT WORKING. I WAS TRYING TO MESS WITH THE AC WHEN I SUDDENLY WENT FROM 85 TO 30MPH AND HAD TO PULL OFF IMMEDIATELY BECAUSE I REALIZED MY ENGINE HAD SHUT OFF. ONCE I PULLED OVER AND THE CAR WAS COMPLETELY STOPPED, THE CHECK ENGINE LIGHT CAME ON. I COULD NOT GET THE CAR RESTARTED SO I CALLED A TOW COMPANY TO TOW ME TO THE NEAREST TOWN. WHILE WAITING ON THE TOW TRUCK, I SAT IN MY CAR USING THE BATTERY TO CHARGE MY PHONE, SO I KNOW THE BATTERY WAS NOT DEAD. ONCE THE TOW TRUCK DRIVER ARRIVED HE TRIED TO START MY CAR AGAIN, BUT COULD NOT. ABOUT 24 HOURS LATER I HAD A FAMILY FRIEND COME TOW THE CAR BACK TO PHOENIX, AND HE WAS ABLE TO START THE CAR AND DRIVE IT ONTO THE TOW RAMP! I WAS STILL AFRAID TO DRIVE IT, AND WE TOWED IT DIRECTLY TO THE DEALERSHIP. THE DEALERSHIP WAS ABLE TO DRIVE IT THE NEXT DAY, DROVE IT FOR ABOUT 50 MILES AND SAID THEY COULD FIND NOTHING WRONG WITH IT. I HAVE NO IDEA WHAT HAPPENED, BUT I'M SCARED TO DRIVE MY CAR BECAUSE IF THE ENGINE WOULD HAVE SHUT OFF ON A BUSY INTERSTATE I COULD HAVE DIED. I HAD ONLY OWNED THE CAR FOR 10 DAYS BEFORE THIS HAPPENED, AND I HADN'T EVEN PUT 500 MILES ON IT. CURRENTLY THE DEALERSHIP IN PHOENIX HAS IT AND IS TRYING TO FIGURE OUT WHAT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208427May 18, 2019
ENGINE, POWER TRAIN
TOOK MY VEHICLE IN FOR A RECALL SERVICE FOR THE ENGINE VALVE SPRING. AFTER THE SERVICE WAS COMPLETED AND WITH A LITTLE OVER A HUNDRED MILES DRIVEN SINCE THE SERVICE, MY ENGINE STOPPED WHILE AT A RED. AFTER RESTARTING THE CAR, MY ENGINE LIGHT HAS COME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208292May 17, 2019
ELECTRICAL SYSTEM
BATTERY DOES NOT HOLD A CHARGE. MY BATTERY NEEDS TO BE REPLACED FOR A SECOND TIME SINCE 2014. THE FIRST TIME IT WAS ONLY 2 OR SO YEARS OLD (DEALER REPLACED IT UNDER WARRANTY). I'VE HAD THIS SECOND BATTERY FOR ABOUT THE SAME AMOUNT OF TIME (2 OR SO YEARS). EACH BATTERY JUST SLOWLY LOSES THE ABILITY TO HOLD A CHARGE UNTIL IT DIES. IT DOESN'T MATTER IF YOU DRIVE IT... YOU CAN HEAR THE BATTERY GET WEAKER OVER A PERIOD EACH TIME YOU START IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207169May 13, 2019
UNKNOWN OR OTHER
THE KEY GETS STUCK IN THE IGNITION AND THE POWER STAYS ON. I WAS TOLD TO MOVE THE STEERING WHEEL SLIGHTLY AND TRY AGAIN, THIS DOES NOTHING, THE CAR IS COMPLETELY LOCKED UP. TURNING OFF AND RE-STARTING DOES NOT WORK. THIS HAPPENED ONLY A FEW TIMES LAST MONTH, NOW ITS ALMOST EVERYDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203692April 25, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 SUBARU XV CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MID HUDSON SUBARU (1715 U.S. 9, WAPPINGERS FALLS, NY 12590, (845) 296-1152) WAS CONTACTED AND CONFIRMED THAT THE NEXT AVAILABLE APPOINTMENT WAS JULY 17, 2019. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202731April 21, 2019
ELECTRICAL SYSTEM
ON TWO DIFFERENT OCCASIONS, THE ENGINE SHUT OFF UNEXPECTEDLY AND I HAD TO TURN OFF THE ENGINE AND RESTART THE CAR (PER INSTRUCTIONS ON THE NAVIGATION SCREEN). THE FIRST TIME I WAS ABLE TO CREEP TO THE SIDE OF THE ROAD & RESTART THE CAR. THE SECOND TIME, I WAS AT A STOP LIGHT AND WAS ABLE TO RESTART IT AT THAT TIME. I WAS TOLD THAT THE "RESTART BATTERY" WAS AT FAULT AND WAS NOT COVERED BY WARRANTY. THE CAR HAS 30,100 MILES ON IT AND IS 3 1/2 YEARS OLD (THE WARRANTY IS 36 MO OR 36,000 MILES. THE HYBRID BATTERY HAS A 5 YEAR WARRANTY BUT THE "RESTART BATTERY" ISN'T CONSIDERED PART OF THIS; EVEN THOUGH IT IS ONLY ON THE HYBRID CAR. MY MAIN CONCERN WAS THAT THE GAS ENGINE QUIT WITHOUT WARNING DUE TO THIS ISSUE. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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