Subaru XV CrossTrek Complaints

278 consumer complaints on file.

#11196430April 15, 2019
SERVICE BRAKES
BRAKE LIGHTS MAY NOT ILLUMINATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196489April 15, 2019
ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING DOWN A ROAD AT 45 MPH WHEN MY CAR TURNED OFF SUDDENLY. ALL THE LIGHTS ON THE DASHBOARD LIT ON. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, SLOWLY. I TURNED OFF THE CAR AND IT TURNED BACK ON WITH NO PROBLEMS. I DROVE HOME, AND DROVE IT TO MATT SLAP SUBARU IN NEWARK, DELAWARE THE NEXT MORNING (TODAY). I SPOKE TO THE PRODUCT SPECIALIST, DENISE. SHE SAID TO KEEP DRIVING IT AND SEE IF THE PROBLEM HAPPENS AGAIN, AND AT THAT POINT THEY WILL DO A DIAGNOSTIC TEST. I INSISTED THAT THEY ADDRESS THE PROBLEM, BUT THEY INFORMED ME THAT IS NOT THEIR PROTOCOL. I FEEL THIS IS A SERIOUS SAFETY CONCERN--ONE THAT SUBARU IS NOT TAKING SERIOUSLY. AS FAR AS I KNOW, THE DEALERSHIP HAS NOT FILED A REPORT TO SUBARU OF THIS ISSUE. FORTUNATELY, I WAS ONLY GOING 45 MPH AND WAS ON A ROAD WITH A SHOULDER WITHOUT HEAVY TRAFFIC. HAD THE CIRCUMSTANCES BEEN DIFFERENT, THIS COULD HAVE CAUSED AN ACCIDENT. IT SHOULD NOT HAVE TO OCCUR TWICE BEFORE SUBARU CONSIDERS A FIX. ONE SHUT DOWN IS ENOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190938March 22, 2019
ENGINE
I HAVE CONTACTED ALL OF THE LOCAL DEALERS TO SCHEDULE A RECALL REPAIR ON MY ENGINE VALVE SPRINGS. THEY ALL PUT ME ON A WAITING LIST. THIS OCCURRED 2 MONTHS AGO AND I STILL HAVE NOT HEARD FROM ANY OF THE DEALERS. I BELIEVE THE DEALERSHIPS HAVE NOT ACTED PROPERLY TO REMEDY THE ISSUE IN A TIMELY MANNER, WHICH IS A REAL SAFETY CONCERN FOR ME AS I DRIVE THE VEHICLE DAILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187402March 17, 2019
UNKNOWN OR OTHER
THIS CAR HAS HAD ISSUES SINCE THE 1ST WEEK, RECALLS, BROKEN PARTS, WARNING LIGHTS ON AND BAD ELECTRICAL SYSTEM. THERE ARE 2 CURRENT RECALLS ON THIS VEHICLE, 1 OF WHICH SUBARU DOESN'T HAVE A FIX FOR. I TRIED TO BE NICE, BUT THEY SAID IT WILL TAKE 2-3 MONTHS TO FIX THE VALVE SPRINGS BECAUSE THEY ARE BEHIND. THEY OFFERED A ENTERPRISE RENTAL CAR WHICH IS KIND, BUT THE DRIVER OF THIS CAR IS 21 AND CAN'T USE THE RENTAL. THEY SAID THAT IS MY PROBLEM. LET ME GET THIS STRAIGHT, I BOUGHT A CAR IN GOOD FAITH, PAID THE BANK AND GOT THE CAR SERVICED AS SUGGESTED AND NOW THIS IS MY PROBLEM. THIS IS WRONG ON SO MANY LEVELS. I ASKED FOR A LOANER THAT MY 21 YEAR OLD DAUGHTER CAN DRIVE AND THEY SAID THEY HAVE NONE. THEY SAID THEY ARE 50-60 CARS BEHIND IN THE CUE FOR THIS RECALL. IT'S A HUGE PROJECT AND VERY FEW MECHANICS CAN DO IT. SO I AM FACED WITH THE DILEMMA OF HAVING MY DAUGHTER DRIVE THIS RECALLED DANGEROUS VEHICLE FOR THE NEXT FEW MONTHS UNTIL SUBARU GETS THEIR ACT TOGETHER, OR HAVE HER DRIVE RENTAL ILLEGALLY, OR SELL IT. SUBARU HAS OFFERED $1000 OFF A NEW CROSSTREK IF WE TRADE THIS IN. $1000 IS A JOKE IN MY OPINION. THIS FEELS LIKE A SCAM. PLEASE LMK IF I HAVE ANY COURSE OF ACTION OTHER THAN THE TERRIBLE OPTIONS I CURRENTLY FACE. THANKS, RANDY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185483March 9, 2019
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS
OVERLY SENSITIVE FRONT PASSENGER AIRBAG SENSOR. AFTER WORKING OUT SIDE IN THE SUMMER, THE SWEAT FROM A PASSENGERS BODY WILL TURN OFF THE AIRBAG, EVEN IF IT WASN'T MUCH SWEAT. DEALER TOLD ME IT WAS A COMMON PROBLEM AND THERE WAS NO FIX. MOST SUMMER DAYS IN TEXAS I HAVE NO PASSENGER AIRBAGS DUE TO THE SWEAT FROM WALKING TO MY CAR. ALSO AIRBAG WILL TURN ON WITH AS LITTLE AS 2-5 LBS OF PRESSURE. THESE ERRORS HAPPEN IN ALL PHASES OF DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180298February 15, 2019
ENGINE
SUBARU SENT OUT A RECALL FOR MY VEHICLE RECALL # WTY-84 IN THE LETTER THEY STATE THAT THE ENGINE MAY STALL WHILE DRIVING AND CAUSING AN INCREASED RISK OF A CRASH. WHEN I CALLED THE LOCAL DEALERSHIP THEY TOLD ME THE FIRST APPOINTMENT THEY HAVE TO RESOLVE THIS WAS ON FEB 12, 2020. FINDING THIS COMPLETELY UNSATISFACTORY FOR A COMPANY TO EXPECT ITS CUSTOMERS TO DRIVE A CAR THEY ARE TELLING US IS A DEATH TRAP. I CALLED MAIL OFFICE SUBARU TO ASK WHAT THE SITUATION WAS. THEY CLAIMED THAT ANOTHER DEALER IN MY AREA WAS ABLE TO SCHEDULE FOR THIS MARCH/APRIL THEY ALSO STATED THAT I WOULD BE ABLE TO RENT A VEHICLE FREE OF CHARGE UNTIL MY CAR WAS REPAIRED IF I WAS NOT FEELING GOOD ABOUT DRIVING IT. I CALLED THE DEALERSHIP AND THEY TOLD ME THAT WAS NOT THE CASE - THEY HAVE 100 PEOPLE ON THEIR WAITING LIST AND NO PARTS ARE EVEN AVAILABLE LET FROM SUBARU TO START FIXING ANY CARS - AND THEY DO NOT HAVE A PROGRAM TO GIVE ANY ONE RENTAL CARS WHILE WE WAIT. EVEN IF I NOW WANTED TO TRADE MY CAR I COULD NOT AS NO OTHER COMPANY IS TO BUY A CAR FROM ME THAT HAS A RECALL ON IT THAT CANNOT BE FIXED FOR A YEAR AND IS A DEATH TRAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174355February 4, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2015 SUBARU XV CROSSTREK LIMITED WITH AUTO CLIMATE CONTROLS AFTER SITTING FOR 3 DAYS I STARTED VEHICLE AND HAD NO HVAC CONTROL, VEHICLES HAS 80,000 MILES. I DISCONNECTED THE BATTERY AFTER DRIVING 80 MILES HOPING THE COMPUTER GLITCHED AND WOULD RESET THE CONTROLS, STILL NO CONTROL OF HVAC SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171784January 24, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE) WAS RECEIVED IN DECEMBER OF 2018. AN UNKNOWN DEALER WAS CALLED AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171522January 22, 2019
UNKNOWN OR OTHER
THREE TIMES IN THE LAST 45 DAYS CAR HAS BEEN FOR SERVICE. CAR HAS BEEN SHUTTING DOWN WHILE DRIVING. THE DEALER REPLACED THE HYBRID BATTERY. CAR IS STILL EXPERIENCING THE SAME PROBLEMS. SHUTS DOWN WHILE DRIVING, OR DE ACCELERATES. THE CAR HAS A LOSS OF POWER. WHEN TRYING TO ACCELERATE (GIVE IT GAS), THE OPPOSITE OCCURS, IT LOSES POWER TO THE POINT OF SHUTTING DOWN. MY CAR IS GOING TO KILL ME OR SOMEONE ELSE. WHILE ENTERING I-95 IN WPB FL ON 1/18/19 AT I EXPERIENCED A LOSS OF POWER AND HAD TO COAST TO THE EMERGENCY LANE. AFTER WAITING 5 MINUTES I WAS ABLE TO RESTART THE VEHICLE. 10 MILES OR SO LATER THE CAR SHUT DOWN WHILE IN THE MIDDLE LANE DUE TO NO POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170399January 16, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HADDAD SUBARU (652 EAST ST, PITTSFIELD, MA 01201, (413) 442-1584) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166795January 14, 2019
ENGINE, POWER TRAIN
TAKATA RECALL FOR THE PAST YEAR I HAVE BEEN CHECKING MY MOTOR OIL AND REFILLING AS NEEDED. LEARNING TO BE A CAR MECHANIC IS ONE OF MY HOBBIES THAT I LIKE TO DO. IN DOING SO, I ALWAYS CHECK MY CAR AND MAKE SURE ITS UP AND RUNNING WITH NO ISSUES. I HAVE CONSTANTLY NOTICE THAT THERE WAS SOME OIL UNDER THE ENGINE WHETHER OLD OR FRESH. THEN JUST RECENTLY I WENT TO MY LOCAL SUBARU DEALERSHIP TO FINALLY GET TO THE BOTTOM OF IT. AS A RESULT I LEARNED THAT THE CAM BOX SEAL IS LEAKING. I THEN DID MY RESEARCH ON IT AND FOUND OUT THAT IT'S A COMMON ISSUE AMONG OTHER SUBARU OWNERS AND THAT OTHER CAR BRAND USES GASKETS IN WHICH IT LASTS LONGER. IN MY VIEW, OTHER OWNERS MAY NOT KNOW HOW OR WHEN TO CHECK UNDER THEIR CAR FOR THESE KIND OF ISSUES AND THIS CAN LEAD TO THE ENGINE NOT HAVING ENOUGH OIL TO BURN AND BREAKING DOWN OR SIMILAR SITUATIONS. IT MAY NOT BE A SHORT TERM EFFECT BUT IF IT CAN BE PREVENTED IT SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169837January 14, 2019
POWER TRAIN
REAR WHEEL BEARINGS NEED REPLACED AT 104,000 MILES AT 80,000+- MILES MY WIFE NOTICED LOW PITCHED ROARING AT HIGHWAY SPEED BUT DID NOT INFORM ME OR DEALER (HER VEHICLE AND HAS ALWAYS BEEN DEALER SERVICED) I DROVE THE VEHICLE AFTER 104,000 DEALER LOF SERVICE AND OBSERVED EXTREMELY LOUD ROAR AT ALL SPEEDS, WE RETURNED THE VEHICLE TO DEALER AND WAS TOLD NEW WHEEL BEARINGS ARE REQUIRED, AT OUR EXPENSE. VEHICLE HAS NEVER BEEN OFF ROAD OR ROUGH HOUSED IT IS ABSURD AT THIS DAY & AGE THAT FACTORY WHEEL BEARINGS LAST LESS THAN 100K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169909January 14, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PENINSULA SUBARU (3888 WA-16, BREMERTON, WA 98312, (360) 479-4320) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169939January 14, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DAN PERKINS SUBARU (1 BOSTON POST RD, MILFORD, CT 06460, (203) 882-5686) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157229December 10, 2018
STRUCTURE:BODY
HOOD LATCH DISENGAGED WITHOUT WARNING WHILE TRAVELING 60MPH ON A HIGHWAY. THIS CAUSED SEVERE HOOD AND WINDSHIELD DAMAGE AND COMPLETE LOSS OF VISIBILITY. THIS COULD HAVE EASILY ENDED IN FATALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155840December 4, 2018
ENGINE, POWER TRAIN, SUSPENSION
SINCE I GOT THIS CAR , THE ENGINE OVER HEATED FREQUENTLY. ENGINE OIL MIXED IN THE COOLANT. AT 20 MPH THE ENGINE STARTED MAKE THE VIBRANT NOISE. THE POWER TRAIN IS NOT GOOD FOR THIS VEHICULE. I WENT TO SUBARU ,3340 OAKTON ST SKOKIE,IL FOR INSPECTION, IT IS LIKE OTHERS PEOPLES HAD THE SAME PROBLEMS LIKE ME. ALSO NOTHING IS GUARANTEED IF YOU WANT TO SPEND THE MONEY TO FIXED OR REPLACED THE ENGINE. THE ENGINE OVER HEATED FREQUENTLY WAS THE MAIN PROBLEMS AND ISSUES FOR THIS VEHICULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155965December 4, 2018
ELECTRICAL SYSTEM
HORN DOES NOT WORK. MANY TIMES I'VE HAD TO SWERVE OUT OF THE WAY OF TRAFFIC ABOUT TO HIT ME BECAUSE MY HORN DOESN'T WORK. A FEW TIMES I HAVE ALMOST RUN INTO OTHERS TRYING TO AVOID A COLLISION THAT WOULD ARGUABLY BE MUCH WORSE THAN LETTING SOMEONE HIT ME. I'VE DONE SOME RESEARCH AND WHAT OTHERS HAVE FOUND IS THAT IT'S THE CLOCK SPRING OR WIRING THAT NEEDS TO BE REPLACED/REPAIRED. I'M ASSUMING THE HORN STOPPED WORKING WHEN I TURNED MY WHEEL. OTHERS HAVE HAD THIS ISSUE TOO, BUT I'M NOT SURE IF THEY'VE FILED ANYTHING FORMALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153085November 21, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUBURBAN SUBARU (14 HARTFORD TURNPIKE, VERNON, CONNECTICUT 06066, (860) 406-7281) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED RECALL PARTS NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145287November 5, 2018
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS OCCASIONALLY FAIL TO WORK AT NIGHT WHEN THE VEHICLE IS IN MOTION ON CITY STREETS AND HIGHWAYS, EVEN THOUGH THE SWITCH IS ON. THE CAR HAS RUNNING LIGHTS THAT FUNCTION AT ALL TIMES. ON THE ONE HAND, THE COMBINATION ALLOWS OTHER DRIVERS TO SEE US. ON THE OTHER HAND, IT MAKES IT BARELY POSSIBLE FOR US TO SEE LANE MARKS AND PEDESTRIANS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141717October 21, 2018
POWER TRAIN
65000 MILES JUST OVER THE WARRANTY I HAD TO REPLACE BOTH 2 AXELS AND 2 CV JOINTS AND $4000 LATER I AM TOLD WE HAVE TO NOW REPLACE THE TRANSMISSION BECAUSE IT STALLED OUT SLIPPED WHILE I WAS TRYING TO TURN ONTO A BUSY ROAD WITH MY CHILDREN IN THE CAR. I BOUGHT THIS CAR USED AT 46000 MILES FOR 17200 IN JULY 2017. I DIDN'T THINK THESE TYPES OF PROBLEMS EXISTED IN LOW MILEAGE CARS. I'VE OWNED A VOLVO I DROVE FOR 164,000 MILES NEVER HAD TO REPLACE AN AXEL OR TRANSMISSION, MY HONDA CR-V I DROVE FOR OVER 100,000 MILES WITH NO ISSUES AT ALL. I WANTED A SUBARU BECAUSE I HEARD GREAT THINGS ABOUT THEM I THOUGHT I DID MY RESEARCH DIDN'T THINK I'D BE PAYING LARGE AMOUNTS OF MONEY TO FIX IT WHILE I WAS STILL PAYING A CAR PAYMENT ON THE THING. I'M VERY DISAPPOINTED AND SCARED FOR THE SAFETY OF MYSELF AND MY CHILDREN BUT WHO HAS ANOTHER $3000 TO THROW INTO A CAR THAT I ALREADY PUT $4000 INTO NOT TO MENTION THE $10,000 I STILL OWE ON IT. THOUGHT I WAS MAKING AN INVESTMENT INSTEAD I AM AFRAID TO DRIVE MY CAR AND DON'T HAVE THE MONEY TO FIX IT AND SEVERELY DISAPPOINTED. I CONTACTED SUBARU CUSTOMER SERVICE BECAUSE I READ IN FOR A MAGAZINE THAT THEY EXTENDED THE WARRANTY ON THE CONTINUOUS VARIABLE TRANSMISSIONS IN MY MAKE AND MODEL HOWEVER I CANT FIND IT STATED ON ANY SUBARU WEBSITE OR WHEN I SEARCH THE VIN NUMBER. HTTPS://WWW.FORBES.COM/SITES/JENSEN/2017/07/07/FACING-COMPLAINTS-SUBARU-OFFERS-EXTENDED-WARRANTIES-ON-1-5-MILLION-VEHICLES/#9C54F0E79DC8
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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