Subaru Outback Complaints

1,029 consumer complaints on file.

#11472882July 8, 2022
VISIBILITY/WIPER
On 7/7/2022 I was traveling the Blue Ridge parkway and heard a pop sound and saw about 5 inch windshield crack from edge of my Driver A-post frame traveling horizontally toward the center of the vehicle. I did not see anything hit the windshield. By the time I got to a rest stop the crack continued to travel across toward the center of the vehicle. I saw no evidence of impact at the edge of windshield or along crack. I had to lower my seat so as to see below the crack because the sun on the windshield was causing a bright glare spot from light refraction. When I got to Lynchburg I called the closest Subaru dealership. They stated they that something must have hit it and if they had to order a replacement it would be several days and suggested I call my insurance company and a. Auto glass repair company. I then called Subaru customer service which provided me a claim number and stated they would get back to me in 24 to 48 hours. I stayed overnight in Lynchburg but they haven’t got back to me. I am waiting for someone to come inspect it or tell me where to take for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472784July 7, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: WARNINGS
I have videos. I have been having major issues with a lot of aspects of the car. However, the most concerning is the obstacle detection going off randomly when there is NOTHING in front of the car, and the other major issue is that the lane assist feature keeps pulling the car out of the lane I am in. Randomly throughout a cruise control drive, the car will pull towards an inner lane. I fight with the car to keep it in the correct lane. If I relax my grip even slightly, the car pulls me into the other lanes of traffic. I am finding that it is most determined to pull me out of my lane when there are cars in the lane next to the one I’m driving. In other words, it never tries to pull me off the road. It always tries to pull me into other lanes of traffic. I’ve been driving the car for 6 months. It’s been doing this since the first month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472502July 6, 2022
UNKNOWN OR OTHER
While driving, the radio volume suddenly increases to extremely loud. Not only is this dangerous and extremely distracting for the driver, but it is potentially harmful to everyone in the vehicle. My immediate reaction when this occurs ( it happens frequently) is to focus on the radio and off of the road, regardless of whether I am driving low speed or high speed on an interstate, or even when I’m turning at an intersection. Very dangerous! There are no warnings prior to the “full blast” of volume.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472427July 5, 2022
VISIBILITY/WIPER, ELECTRICAL SYSTEM
Windshield has needed constant repair due to either small debris or even in one instance, self-cracking. On-board unit is constantly turning off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472359July 5, 2022
VISIBILITY/WIPER
Purchased a 2022 Subaru Outback in late August 2021. We been driving regularly and on Friday July the 1st, we were leaving home going to dinner, got in the car to a crack in the windshield extending from the top center edge of the windshield to the center of the windshield. No impact chip is visible, or by touch. No known rock or debris impact while I was driving. We have been very careful with my nice new car and this is extremely disappointing. Due to the holiday, we were unable to contact the dealer until Tuesday July the 5th. As of the day we contact the dealer the crack is now two thirds down the windshield on a vertical plane and beginning to spider horizontally from the center to the left and the right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472355July 5, 2022
VISIBILITY/WIPER
Windshield cracked without any obvious impact. Passenger side, lower half of glass. Crack came from the edge of the glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471959July 1, 2022
VISIBILITY
The contact owns a 2022 Subaru Outback. The contact stated while driving 60 MPH, a horizontal crack formed on the middle driver’s side edge of the windshield. Within thirty minutes, the contact stated that the crack had expanded vertically and horizontally across the windshield to approximately 22-inches horizontally and 2.5-inches vertically. The contact stated that the crack obstructed her vision while driving. The dealer and the manufacturer were notified of the failure and neither offered any assistance. The vehicle was not repaired. The failure mileage was 3,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471389June 28, 2022
VISIBILITY/WIPER
Windshield chips and cracks easily- I have had my car for less than 4k miles- I had one small chip near top of windshield, and within 2 weeks time it has spread almost all the way down and through the windshield. In that time I have had 2 other small chips to the glass and as of now they have not spread in the heat but I will be watching closely. The crack effects my ability to see road clearly and is worrisome that any rock on the road has the ability to cause not only damage to the vehicle, but could cause an accident. In speaking with a coworker who has similar make and model to me, they have the same issues since buying their car in the last year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471358June 28, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle navigation system crashes with a black screen once or twice a day. While the system is rebooting, navigation, Eyesight and Reverse Automatic Braking are disabled. Needless to say, this is very distracting and especially bad since Eyesight is required to avoid a collision. This has happened multiple times over the 11 months that I've owned the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471299June 28, 2022
VISIBILITY/WIPER, UNKNOWN OR OTHER
Windshield failed while car sitting in driveway. No impact found on windshield. Took to a dealership where they refused to acknowledge that it was not caused by impact and would not replace. Having to spend $1000 to fix a defect on vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471101June 27, 2022
VISIBILITY/WIPER
My windshield simply cracked for no reason that I can tell. I parked it in garage and came out the next morning and there was a crack all the way across to middle of the car. Started on the driver side mid height of the windshield and ran horizontally to just under the eyesight cameras. I don't see where anything hit it or chipped it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471042June 26, 2022
ELECTRICAL SYSTEM
On multiple occasions I have had the infotainment system (the touchscreen) either freeze, go completely blank, or reset itself while driving. Most often this has happened while using Apple Car Play but that's not always the case. When this occurs, I also get a message that EyeSight is not available. While this has not caused me to have an accident the potential is there. I have had the screen go blank while using navigation in an unfamiliar area, I've had it go blank while driving down the highway. It's very distracting and you can easily miss your exit or worse. Subaru has no fix for this other than updating the software approximately every 6 months in hopes it will solve things. To me this is totally unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470764June 23, 2022
VISIBILITY/WIPER
Windshield developed a crack of about 20” that starts at the passenger side of the vehicle and worked its way inward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469899June 18, 2022
VISIBILITY/WIPER
Large crack (roughly 18in) appeared overnight on passenger side windshield. No known cause as it was parked in a garage when crack appeared overnight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469812June 17, 2022
VISIBILITY/WIPER
-Windshield has spontaneous crack with no indication of any dent or chips due to object hitting. The vehicle is extremely new, picked up a month ago. -The windshield crack is getting bigger and likely will be a hazard for the driver and passenger of the vehicle. -Dealer is saying this is not covered under warranty. Dealer is saying go to insurance and they will replace at zero cost. -This will probably be my first and last Subaru. There are many posts online with other Outback owners reporting this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469558June 16, 2022
VISIBILITY/WIPER
Windshield large cracking in less than 3 months of ownership. Crack began initially about a week ago, around 4-6" in length, and has grown substantially to over 20" in the time I have waited for a replacement. Local subaru dealership has looked at the crack and taken photos. No replacement is available yet. Crack size is currently around 22" total length, and spreading daily with temperature fluctuations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469162June 14, 2022
VISIBILITY/WIPER
Windshield spontaneously cracked while car was parked- I had just gotten in the car and waiting for my passenger to enter when it cracked from the driver's side edge to center of glass. Upon inspection, no crater or damage was visible or palpable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469052June 13, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2022 Subaru Outback. The contact stated while driving 25 MPH, a small rock struck the windshield and immediately caused a crack. The windshield was replaced by the insurance company and the dealer. The contact stated that while driving a cracking sound was heard and the windshield cracked with glass pieces falling off. The contact stated that no injuries were sustained. The contact stated that the vehicle was taken to the dealer where the contact was informed that a rock had struck the windshield causing the damage. The vehicle was not repaired. The contact stated that she was informed that she should contact NHTSA as there was an issue with the OEM windshields. The manufacturer was not made aware of the failure. The approximate failure mileage was 3,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468872June 12, 2022
SEAT BELTS
I discovered substantial seat belt fraying on the rear center seatbelt on my Outback Wilderness, mileage less than 3,600, on May 12, 2022. Photos will be attached. One fray is 1/4" x 1/4", is 30" from the tip end of the connector tongue, and has separated the belt. The second fray is 1/4" x 11/4" and is 34" from the tip end of the connector tongue. Both frays are on the same side or edge of the belt. Other than the frays, the belt was in new condition. I believe the belt to have been furnished in a defective condition or there is a defect in the retracting apparatus. There is no external cause of the fraying that I could determine. The belt has been replaced by the dealer, Adventure Subaru, of Fayetteville, Arkansas. A separate complaint will be submitted related to a 2019 Ascent we own that had three belts replaced with nearly identical fraying patterns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468552June 9, 2022
VISIBILITY/WIPER
The windshield cracked after only having the car for 10 days
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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