Subaru Outback Complaints

1,029 consumer complaints on file.

#11488505October 8, 2022
VISIBILITY/WIPER
I walked into my garage and found that I have a massive crack across my windshield. It never got hit by a rock or anything, there haven’t been extreme temperature changes, it just doesn’t make sense. It has seemingly cracked for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488010October 5, 2022
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE, ELECTRICAL SYSTEM
The contact owns a 2023 Subaru Outback. The contact stated that upon purchasing the vehicle from the dealer on October 3, 2022, he noticed that the automatic collision alert to the Emergency Services, the diagnostic alert, the remote services, the SOS emergency alert, the stolen vehicle recovery alert, the Roadside Assistance alert, and the multimedia features were inoperable. The dealer was notified of the failure and informed the contact that it was a known manufacturer defect associated with an unknown control module. The vehicle was not diagnosed or repaired. The failure mileage was approximately 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487656October 3, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2022 Subaru Outback. The contact stated the vehicle was parked outside his driveway for four days; however, while approaching the vehicle, he noticed that the front windshield was cracked. The contact stated that no object had struck the windshield to cause the crack. The vehicle was taken to the dealer and photos were taken and sent to the manufacturer. The manufacturer was contacted and stated that the complaint was reviewed and the replacement might not be covered under warranty. The failure mileage was 7,000. The contact stated that both the glass shop and the Subaru dealer said that there was a microscopic chip that may have caused the crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487414October 1, 2022
VISIBILITY/WIPER
Unknown. A large Crack appeared on the front windshield starting from the bottom to the middle and then branching off to the left and right of the windshield. There is no evidence of any impact to the windshield. Crack is much to large for me to continue to drive safely. The Subaru car dealership inspected the windshield and submitted a claim to the car manufacturer for possible replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486934September 28, 2022
VISIBILITY/WIPER
Windshield cracked in the lower middle about 6 inches from bottom . The defrost had been on because the window was fogging up. Went in to store and when I restated car noticed the crack. I am concerned about the crack getting larger and also that it is illegal to drive with a vehicle in that condition in my state. This just happened and I have not looked into how it will be fixed and at what cost to me. there was no warning before or after it happened. Crack is dead center about 2 feet horizontally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486859September 28, 2022
ELECTRICAL SYSTEM
Battery is draining without cause. It's required two jumpstarts in one week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486640September 27, 2022
VISIBILITY/WIPER
Spontaneous windshield crack developed beginning on drivers side edge of windshield. dealer confirmed that there was no sign of impact to cause the crack and agreed to replace windshield free of charge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486572September 27, 2022
VISIBILITY/WIPER
Windshield cracks from pressure from initial installation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486545September 26, 2022
UNKNOWN OR OTHER
Windshield cracked while driving did not see anything large object hit
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486129September 23, 2022
UNKNOWN OR OTHER
The driver's side window when I activate the automatic button to close the window it goes 3/4 way up then automatically comes down. Cannot close try several time. It will eventually close after several attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485958September 22, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Rab system not working, no foward or reverse cameras work. No climate control access, no radio, no GPS, can't access any touch screen controls
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485697September 21, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2022 Subaru Outback. The contact stated while reversing out of his residence garage at approximately 2 MPH, he had noticed a long crack in the front windshield which had started on the passenger’s side of the windshield and extended across, moving upwards and stopped underneath the rearview mirror. The contact had not noticed any strike marks on the windshield that could have caused the failure. The contact had taken the vehicle to a local dealer where it was determined that the windshield needed to be replaced. The contact was directed to a third-party windshield repair shop. The vehicle had been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485511September 20, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle infotainment system refused to start up without long delay (20 seconds or so) preventing various safety systems from initializing. This has been a recurring problem with this vehicle for two years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484864September 16, 2022
ELECTRICAL SYSTEM
Battery repeatedly drains with short drives or if car is parked for 72 hours such that the vehicle will not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484811September 16, 2022
ELECTRICAL SYSTEM
Battery failed in first 6 months of owning the car. Battery was replaced at Gilman Subaru Selma Texas. Battery and relay at North Park Body shop during the repair for hail damage. The car was at this shop from April 20th 2022 until the middle of July 2022. The day the car was picked up the electronic door locks did not work. The car was taken to North Park Subaru to diagnosis and repair a faulty body control module. They have had the car since August 8th. After it was taken back to North Star Collision to try to remedy the issue. North Star Subaru would not honor a warranty claiming outsider influence. On August 15th I was informed that the battery malfunctioned for 3rd time. With exception of about a week and a half since April 20th. I have not had use of my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484762September 16, 2022
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I purchased the car new in January 2021. During the first several months there were no issues. After that, the "Infotainment" system which controls the sound, nav, hvac, etc. systems would suddenly go black and those functions would stop working. It would seem to reboot as a computer does when you restart it. That was distracting but mostly just annoying, lasting less than 30 seconds. I will call that a "soft reboot." That happened many times over the next few months. On two occasions, the screen would black out and not only those systems would cease to function, it would shut down cruise control and Eyesight. Call that a "hard reboot." This was very dangerous. In traffic at 70-75 mph when the cruise control suddenly stops working, the car decelerates immediately and quickly. There are no warning signs or messages; it just goes black and shuts down those systems. Cars following would quickly be within a dangerous proximity. Not a safety issue but a hard reboot also wipes clear some settings including the nav destinations. During that period I spoke with service managers at two Subaru dealerships who said that it was a common problem and Subaru had issued a "patch" that was supposed to fix it. I live approximately an hour from the nearest dealership and had some difficulty finding a time to take it in for the upload. Finally I took it in to Scenic Subaru in Mt. Airy, NC on September 9, 2022 to get the update, with around 22,500 miles into a 36,000 mile warranty. I left the dealership at approximately 4 p.m. headed for Winston Salem, NC, approximately an hour drive. Within 5 miles from the dealership it did a soft reboot. That happened two more times. I called the dealership to advise them but it was too late to return. Then, still within an hour from the dealership, it did a hard reboot, shutting down everything as I described above. It functioned properly until it did a soft reboot today, 220 miles after the update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484702September 15, 2022
VISIBILITY/WIPER
Cracked windshield from no impact
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484645September 15, 2022
VISIBILITY/WIPER
The windshield cracked without any noticeable impact. I noticed a crack 12-15 inches when I got into the vehicle the next day. The day prior I had not noticed the crack, not noticed any impact sound, no incident happened. I’d not been driving on the highway and I maintained more than 3 car lengths of following distance. I was driving under 40mph the day prior to noticing the crack. The vehicle is just over a month old and has 3000 miles on the odometer when the incident happened. Dealership inspected and found a impact point which is invisible to the naked eye. Such small debris cracking the windshield suggests the windshield is too weak and is a possible safety hazard. Manufacturer and dealer are not able to replace it under warranty. They are offering a one time good will replacement, but if such small specks of debris(not noticeable to the naked eye) can crack the windshield It’s very likely the windshield will st the minimum crack again or worse could lead to a safety hazard if the debris was a noticeable and more substantial. I’ve been finding a number of complaints of the exact same issue and similar response from the dealerships/customer service on online forums and youtube.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484550September 15, 2022
STRUCTURE:BODY
Plastic trim on my front driver side door is falling off. The plastic that is clipped and taped at the bottom of the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484515September 14, 2022
VISIBILITY/WIPER
18" crack in the windshield was noted originating from passenger side pillar extending toward the middle of window. Crack occurred while car was parked in an insulated and locked garage. No crack when parked and large crack the following morning. No known trauma or known rocks striking the windshield. On close inspection there was no star pattern, bubble pattern or palpable concave defect that would suggest a previous rock chip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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