smart Fortwo Complaints

407 consumer complaints on file.

#11299810January 16, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 SMART FORTWO. THE CONTACT STATED THAT AFTER DRIVING THE VEHICLE FOR SEVERAL MONTHS, THE VEHICLE WAS THEN PARKED FOR A MONTH. AFTER A MONTH, THE VEHICLE FAILED TO START. THE CONTACT HAD THE VEHICLE TOWED TO MERCEDES-BENZ OF SAN FRANCISCO 500 8TH ST, SAN FRANCISCO, CA 94103 WHERE THE DEALER DIAGNOSED THE VEHICLE WITH BATTERY MANAGEMENT SYSTEM FAILURE. THE CONTACT WAS INFORMED THAT MERCEDES WOULD NOT COVER THE VEHICLE UNDER WARRANTY DUE TO THE LACK OF SERVICE UPKEEP. THE DEALER PROVIDED AN ESTIMATE OF $15,000.00 FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DECLINED TO OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292231December 31, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2008 SMART FORTWO. AFTER THE VEHICLE WAS STARTED AND SHIFTED INTO REVERSE, IT FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ORLANDO (810 ORLANDO AVE, MAITLAND, FL 32751, (407) 680-0784) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED AT LEAST FOUR TIMES PREVIOUSLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288478December 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 SMART FORTWO. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED AN OIL LEAK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO EURO MOTORCARS GERMANTOWN (LOCATED AT 19750 GERMANTOWN RD, GERMANTOWN, MD 20874, (301) 601-5500) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,666.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278255November 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE, ENGINE COOLING). MERCEDES-BENZ OF WESTMINISTER (LOCATED AT 10391 WESTMINISTER BLVD, WESTMINISTER, CO 80020, 303-410-7800) PERFORMED THE REPAIR. AFTER THE REPAIR, THE VEHICLE BEGAN TO MAKE A BOOMING NOISE WHEN THE ENGINE AND/OR RADIO WERE ACTIVATED. THE CONTACT HAD NOT TAKEN THE VEHICLE BACK TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269654October 18, 2019
ENGINE
2009 SMART FORTWO PURE/PASSION. CONSUMER WRITES IN REGARD TO SAFETY NHTSA RECALL NOTICE #18V273. *AS THE CONSUMER STATED THE DEALER WAS TO ARRANGE HAVING THE VEHICLE REPAIRED LOCALLY DUE TO THE CONSUMER'S DISABILITY. THE DEALER DID NOT MAKE AN ARRANGEMENT THAT THE CONSUMER FOUND REASONABLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268998October 16, 2019
ENGINE
TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO LOCAL DEALERS NEAR THE CONTACT. THE FAILURE MILEAGE WAS 126,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267410October 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2009 SMART FORTWO. WHILE DRIVING 25 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE ABS AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT MERCEDES-BENZ OF EDISON (LOCATED AT 910 US-1, EDISON, NJ 08817, (732) 394-1870) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 89,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265380October 1, 2019
ENGINE
TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MOTORWORLD MILEONE AUTO GROUP (150 MOTORWORLD DR, WILKES-BARRE, PA 18702, (866) 591-7116), BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256921September 20, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2008 SMART FORTWO. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE ON THE PASSENGER SIDE. THE CONTACT'S VEHICLE ROLLED OVER SEVERAL TIMES AND LANDED ON THE DRIVER'S SIDE. THE SIDE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER WAS FATALLY INJURED. THE VEHICLE WAS NOT DESTROYED AND WAS TOWED FROM THE SCENE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT AN ENGINEER AND LAWYER TO INSPECT THE VEHICLE. THE CONTACT WAS NOT PROVIDED ANY FURTHER INFORMATION. THE CONTACT STATED THAT THEY WERE INFORMED THAT THE VEHICLE WAS EQUIPPED WITH THE TWR AIR BAGS, WHICH WERE INCLUDED IN NHTSA INVESTIGATION NUMBER: [XXX] (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 20,500.*TR*JB*JB ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB*JB*DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11256423September 18, 2019
ENGINE, UNKNOWN OR OTHER, STRUCTURE:BODY
MY 2016 SMART CAR AT ONLY 51000 MILES HAD TRANSMISSION FAILURE WHILE DRIVING DOWN FREEWAY ALMOST RESULTING IN CRASH. MY CAR WENT FROM 65 MILES A HOUR, THEN WARNING LIGHT SAID TRANSMISSION FAILURE AND CAR WAS UNABLE TO EXCEL RATE OR BREAK, THE EMERGENCY BREAK WAS THE ONLY THING THAT SAVED ME. MERCEDES DIAGNOSED A WIG WAS ABLE TO FLY UP UNDER CAR AND GET WRAPPED AROUND AXELS, TRANSMISSION, AND BREAK BELTS. THE CAR WAS TOTALED FROM A WIG. THIS IS UNACCEPTABLE THAT THE UNDERNEATH IS LEFT VULNERABLE TO A OBJECT BEING ABLE TO CAUSE SO MUCH DAMAGE, THAT COULD HAVE EASILY RESULTED IN A FATAL CAR CRASH. THIS HAPPENED ON HWY 59 SOUTH HOUSTON, WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252270August 29, 2019
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNED A 2009 SMART FORTWO. THE CONTACT'S FRIEND WAS DRIVING HIS VEHICLE AT 60 MPH WHEN HE SMELLED PLASTIC BURNING INSIDE THE VEHICLE. MOMENTS LATER, SMOKE BEGAN TO ENTER THE VEHICLE FROM BEHIND THE DRIVER SEAT; NO WARNING LIGHTS ILLUMINATED DURING THE FAILURE. THE CONTACT'S FRIEND PULLED THE VEHICLE OVER AND WALKED TO THE REAR OF THE VEHICLE WHEN HE DISCOVER THAT FIRE STARTED FROM THE REAR LEFT BUMPER OF THE VEHICLE. THE CONTACT THEN RETRIEVED A BOTTLE OF WATER FROM THE VEHICLE AND TURNED THE VEHICLE OFF. THE FIRE BEGAN SPREAD AND COMPLETELY ENGULFED THE ENTIRE VEHICLE. THE CONTACT'S FRIEND THEN DIALED 911. FIRE AND STATE POLICE ARRIVED AT THE SCENE OF THE INCIDENT. THE FIRE WAS EVENTUALLY EXTINGUISHED. NO INJURIES OCCURRED DURING THE INCIDENT AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED DUE TO THE FIRE AND TOWED TO AN INDEPENDENT MECHANIC. UPON INVESTIGATION, THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING) WITH HIS FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT HIM A QUESTIONNAIRE IN RELATION TO THE FAILURE. THE DEALER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11234271July 23, 2019
POWER TRAIN, SUSPENSION
LOUD CLANKING NOISE WHILE DRIVING. WAS DIAGNOSED AS FAULTY CONDENSER FAN AND LOSE BOLTS/SCREWS WHICH HOLD IT IN PLACE. MERCEDES-BENZ DEALERSHIP WHERE IT WAS PURCHASED SAID WILL COST $1,700-$1,800 TO FIX! INTERNET RESEARCH REVEALED TO ME THIS IS A COMMON DEFECT/PROBLEM. I PAID ALMOST $7,000 FOR MY SMART FOR TWO PURE COUPE. I SHOULD NOT HAVE TO BE PAYING AN ADDITIONAL NEARLY $2,000 BECAUSE BOLTS JIGGLED LOSE.I NO LONGER FEEL SECURE IN MY CAR.NOW IM DRIVING IN HOT FLORIDA IN THE SUMMER WITH NO A/C BECAUSE I CANT AFFORD THIS FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209605May 24, 2019
ELECTRICAL SYSTEM
.........I NOT THE CURREN OWNER FOR THIS VEHICLE BUT, MY SMART IS AFFECTED WITH THE SAME PROBLEM OR FAULT-DEFECT. HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=31877430&ROWNUMBER=9&LOADRECENT=TRUE . .........VEHICLE WON'T START. ..........FUSE BOX. FAIL. .......... ......... THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206595May 9, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
MY CAR WAS IN MOTION ON THE FREEWAYWHEN IT SEIZED. WHEN STOPPED THE ENGINE IN THE BACK CAUGHT FIRE, MY VEHICLE BURNED TO THE GROUND, THERE WERE RECALLS FOR THIS THE YEAR BEFORE, (FOR THE 2009 SMART CAR) THERE ARE VIDEOS DOCUMNTING THIS ON YOU TUBE. MY BROTHER WHO WORKED FOR MERCEDES (THE PARENT COMPANY OF SMART) AS A MECHANIC TOLD ME TO SEE IF THERE WERE ANY RECALLS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11203624April 25, 2019
AIR BAGS, SEAT BELTS, SEATS
RED LIGHT WITH SEAT WITH A RED DOT CAME ON WHILE I WAS DRIVING. I STOPPED THE CAR AND LOOKED UP WHAT THE SYMBOL MEANT. WHEN IT DIDN'T INVOLVE OIL OR WATER, I DROVE IT TO DEALER. THEY PERFORMED 30,000 MILE SERVICE AND WHEN I DROVE IT HOME IT STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197315April 19, 2019
ENGINE
TL* THE CONTACT OWNS A 2009 SMART FORTWO. WHILE DRIVING 40 MPH, THE CONTACT FELT HEAT COMING FROM THE REAR OF THE VEHICLE. THE CONTACT NOTICED THAT THE REAR CARPET AND PLASTIC FROM THE TRUNK COVER CAUGHT FIRE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED MERCEDES-BENZ OF TAMPA (LOCATED AT 4400 N DALE MABRY HWY, TAMPA, FL 33614, (813) 579-2138) WHERE AN APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED EMAIL ID NUMBER: 1-KEMGKL. THE APPROXIMATE FAILURE MILEAGE WAS 58,232.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11195845April 12, 2019
POWER TRAIN
IINTERMITTENTLY FAILS TO SHIFT INTO REVERSE WHEN STOPPED OR PARKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192294March 28, 2019
SEAT BELTS
LEFT DRIVER SIDE SEAT BELT IS CONNECTED BY A CABLE TO THE CAR BODY. WE DISCOVERED THAT THE CABLE HAD FAILED AND ONLY A COUPLE OF STRANDS WERE HOLDING THE SEAT BELT TO THE CAR. MY WIFE DISCOVERED IT BY ACCIDENT WHEN GETTING OUT OF THE CAR. PHOTOS ATTACHED. MERCEDES CHARGED ME $450 TO REPLACE SEAT BELTS THAT WERE DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190941March 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF BEDFORD (18122 ROCKSIDE RD, BEDFORD, OH 44146, (440) 439-0100) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190596March 21, 2019
SEAT BELTS
SEAT BELTS DO NOT RETRACT. THERE WERE COUPLE OF TIMES WHILE IN TRANSIT ON CITY ROAD, I HAD TO APPLY BRAKE SUDDENLY AND SEAT BELT FAIL TO ENGAGE TO HOLD THE PASSENGER BACK . ALL THE TIME , BOTH SEAT BELTS DO NOT RETRACT TO THEIR HOME POSITION WHEN NOT IN USE AND CAR IS STOPPED AND PARKED, THIS CAUSED DENTS TO THE CAR'S BODY AND FRAME AROUND THE DOOR WHEN WE CLOSE THE DOORS. I REPORTED TO THE LOCAL MERCEDES DEALER SEPTEMBER 2018. IN DECEMBER, THEY COULD ONLY REPLACE THE DRIVER SIDE SEAT BELT. THE PASSENGER SIDE'S BELT HAS BEEN CLAIMED TO BE BACKED ORDER TILL NOW. I HAVE CALLED NUMEROUS TIMES TO FOLLOW UP FOR THE REPAIR AND I AM STILL WAITING FOR OVER 6 MONTHS FOR THIS FAULTY SEAT BELT TO BE REPAIRED. I DON'T FEEL SAFE TO DRIVE MY CAR. I LEASE THIS NEW CAR SINCE OCTOBER 2017 AND THE SAFETY ISSUE HAPPENED ONLY WITHIN A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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