smart Fortwo Complaints

407 consumer complaints on file.

#10250028November 28, 2008
POWER TRAIN
MY NEW SMART CAR WOULD NOT SHIFT INTO REVERSE OR PARK. THE BUTTON ON THE SHIFTER LEVER WOULD NOT DEPRESS. MANY OWNERS ARE FINDING THIS PROBLEM. THERE IS A DO-IT-YOURSELF FIX LISTED. HOWEVER THIS PROBLEM IS DUE TO FAULTY MANUFACTURE AND NEEDS TO BE RECALLED AND REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248933November 16, 2008
POWER TRAIN
NOTICED TRANSMISSION SHIFTER BUTTON HARD TO PUSH IN A COUPLE OF TIMES. WENT TO POST OFFICE AND WAS STRANDED THERE AS I WAS UNABLE TO GET THE CAR OUT OF PARK. THIS CAR HAS LESS THAN 9,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246966October 28, 2008
VISIBILITY
WE HAVE BEEN DRIVING MY WIFE'S 2008 SMART-FOR-TWO SINCE APPROXIMATELY 2-MONTH AFTER PURCHASE WITHOUT REAR-VIEW MIRROR. THE MOUNTING (METAL) TAB THAT WAS GLUED TO THE INSIDE OF THE WINDSHIELD HAD CAME LOOSE AND WE HAVE BEEN TOLD BY THE DEALER THAT THEY ARE TRYING TO FIND OUT FROM THE FACTORY IN WHAT TO DO. APPARENTLY THIS IS A VERY COMMON PROBLEM ON THE SMART-FOR-TWO. IS THERE A DOT REQUIREMENT TO HAVE REAR-VIEW MIRROR ON ALL MOTOR VEHICLE OPERATING ON US HIGHWAYS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244384October 4, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
GEAR SHIFTER STUCK IN PARK. UNABLE TO MOVE CAR. MANY OTHERS HAVING SAME PROBLEM. SEE: HTTP://WWW.SMARTCAROFAMERICA.COM/FORUMS/F25/GEAR-KNOB-BUTTON-STUCK-4454/ HTTP://WWW.SMARTCAROFAMERICA.COM/FORUMS/F25/DIY-GEAR-SHIFT-REMOVAL-LUBE-SHORT-VIDEO-5428/ THIS APPEARS TO BE A SERIOUS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233215July 4, 2008
UNKNOWN OR OTHER
I RECENTLY BOUGHT A SMART FOR TWO CAR FROM A PERSON IN ST. LOUIS, TECHNICALLY IT WAS "USED" BUT ON HAD LESS THAN 200 MILES ON IT. I THEN DROVE IT HOME TO INDIANA. ACCORDING TO THE OWNERS MANUAL, SUPPOSEDLY THERE IS A CARD IN THE GLOVE BOX THAT YOU SEND IN IF YOU BUY THE CAR USED, THAT WAY THE SMART HEADQUARTERS KNOWS WHERE THE CAR IS, WHO THE NEW OWNER IS, AND HOW TO REACH YOU IN CASE OF A RECALL. THE CARD WAS MISSING SO I CALLED THE 800 NUMBER OF SMART HQ TO SEE IF THEY COULD REGISTER THE CAR FOR ME OVER THE PHONE. THEY SAID THEY COULD NOT, THAT THE DEALER HAS TO DO THAT. SO I WENT TO MY LOCAL SMART DEALER IN INDIANAPOLIS AND GAVE THEM THE VIN, THEY SAID THEY COULD NOT ACCESS THE CAR'S RECORDS IN THE COMPUTER SINCE THEY WERE NOT THE DEALER WHO SOLD THE CAR. SO I CALLED THE DEALER IN ST. LOUIS, THEY HAD NO IDEA HOW TO REGISTER THE CAR IN MY NAME AND REFERRED ME BACK TO THE HEADQUARTERS. SO NOW I AM STUCK, IF THERE IS A RECALL OR SAFETY ISSUE, I WOULD NEVER KNOW ABOUT IT BECAUSE THE SMART COMPANY DOES NOT KNOW I HAVE THE CAR. HOW CAN I GET MY CAR IN THEIR COMPUTER SO THEY CAN REACH ME IF NEEDED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231879June 21, 2008
ENGINE AND ENGINE COOLING
APPROXIMATELY FOUR NIGHTS AGO, AFTER EXITING THE HIGHWAY, MY SMART CAR LOST ALL POWER AND CAME TO A STOP IN THE MIDDLE OF THE STREET. ALTHOUGH THE VEHICLE WAS STILL IN DRIVE AND I HAD NOT TOUCHED THE IGNITION, EVEN THE LIGHTS ON THE VEHICLE AND THE RADIO INSIDE THE CAR CUT OFF COMPLETELY. THERE WAS NO WARNING AND NO WARNING LIGHTS CAME ON. I WAS FORCED TO PLACE THE VEHICLE INTO PARK AND TURN THE KEY TO START THE VEHICLE BACK. AS SOON AS I DID THIS, THE CAR RETURNED TO NORMAL AND I COMPLETED THE JOURNEY HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230181June 6, 2008
POWER TRAIN:MANUAL TRANSMISSION
THE SHIFTER ON MY 2 MONTH OLD SMART CAR LOCKED OUT OF PARK AND REVERSE, THERE FORE NOT ENABLING THE CAR TO BE TURNED OFF OR TO BE PLACED INTO A SAFE CONDITION AFTER DRIVING ALSO POSSIBILITY OF NOT BEING ABLE TO MOVE, AS REVERSE BECAME NOT FUNCTIONAL. I WAS ABLE TO FIND A LINK ON A WEB SITE THAT GAVE DETAILS AS TO HOW TO TAKE THE MECHANISM APART AND LUBE THE MECHANISM. THIS HAS BEEN OCCURRING ON A FREQUENT BASIS ON OTHER SMART CARS, AS ANNOTATED IN THE WWW.SMARTCAROFAMERICA.COM FORUM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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