Saturn Outlook Complaints

1,352 consumer complaints on file.

#11184217March 4, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
MY RIGHT HEAD LIGHT GOES OUT, I HAVE CHANGED THE BULBS TOO MANY TIMES AND THE HARNESS. MY STABILITY TRACK COMES ON AND I CAN LOOSE POWER THE FIRST TIME I WAS TRAVELING OUT OF TOWN ON THE HIGHWAY, AND BY GRACE OF GOD I WAS ABLE TO PULL OVER. THIS CAR IS BECOMING A NIGHTMARE AND I THINK WE SHOULD BE GIVEN SOME KIND OF COMPENSATION...PLEASE FIX THESE ISSUES...THIS IS AN ONGOING PROBLEM FOR THE LAST 3YRS
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11183505March 1, 2019
ENGINE
THE CAR WAS TOWED TO THE FOULK ROAD AUTOMOTIVE CENTER ON FEBRUARY ART 15TH TO GET A TRANSMISSION REBUILD. UPON COMPLETION AND ROAD TEST THE CAR WAS DRIVEN AND THE ENGINE SEIZED UP DURING THE TEST RUN AFTER CORRECT PROGRAMMING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180358February 15, 2019
AIR BAGS
ON JANUARY29 2019 I WAS INVOLVED IN AN ACCIDENT AND THE AIRBAGS ON THE PASSENGER SIDE IT DID NOT OPEN AND THE IMPACT WAS ON THAT SIDE OPENED THAT ONE THAT OPENED WHAT'S ON THE DRIVER SIDE AND THERE WAS A LOT OF SMOKE COMING OFF-THE- AIRBAG COMING UP AND I COULDN'T BREATHE THE ACCIDENT HAPPENED ON THE STREET
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11180048February 14, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
ISSUES WITH MY OUTLOOK ALTERNATOR CAUGHT ENGINE ON FIRE, ELECTRICAL ISSUES WITH STABILIZER/TRACKING CONTROLS, WINDOWS/MIRROR AND MAINLY CHECK ENGINE LIGHT COMES ON WHILE DRIVING AND TRANSMISSION SLIPS INTO LOW OR 2ND GEAR. I HAD TO PULL TO EMERGENCY LANE AND HAVE VEHICLE TOWED TWICE. DEALER STATES ITS AN ISSUE WITH OBD/OBI CODES AND CLEARS CODE. VEHICLE CONTINUES TO DO THIS ALMOST DAILY, WEEKLY. WATER LEAKS THROUGH SUNROOF, FRONT WINDOW GLASS, UNDER DASH ON FEET OF DRIVER AND PASSENGER; WATER LEAKS VIA DVD SYSTEM WHILE DRIVING AND STATIONARY. ALTERNATOR CAUGHT ON FIRE WHILE DRIVING AND I COASTED INTO A DRIVEWAY AND LIFTED HOOD THE FLAMES STARTED, FIRE DEPT. CONTACTED IMMEDIATELY TO PUT OUT. DAMAGE TO VEHICLE WIRES, TUBES, ETC UNDER HOOD. PASSENGER SIDE FRONT WINDOW AND MIRROR WILL NOT PUSH OUT OF ROLL DOWN DUE TO ELECTRICAL ISSUE DRIVING AND STATIONARY. RECALL ON STRUTS FOR AUTO LIFT GATE, BUT REAL ISSUE IS MODULE TO LIFT LIFTGATE WAS A FEE TO BE REPAIRED. WHAT DID RECALL COVER WITH LIFT GATE? THESE ISSUES HAPPEN NO STOP SINCE 2012 WHEN VEHICLE WAS PURCHASED USED. I DROVE ON INTERSTATE AND AND CHECK ENGINE LIGHT CAME ON, TRANSMISSION WENT TO LOW GEAR AND I ALMOST WAS HIT BECAUSE VEHICLE JERKED WHEN THIS HAPPENED AND POWER/SPEED INSTANTLY DROPPED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11176129February 11, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
IN 2016, I PURCHASED A 2009 SATURN OUTLOOK FROM A DEALER, WITH 90,000 MILES ON IT. TWO MONTHS LATER, "TRANSMISSION OVERHEATING, LET ENGINE IDLE" INDICATOR CAME ON, AND THE SATURN SHUT ITSELF DOWN AS I DROVE DOWN I-35! MECHANIC SAID THEY COULDN'T FIND ANYTHING WRONG. THEY RESET MY CODES, AND ALL SEEMED OKAY. THIS HAPPENED A FEW MORE TIMES, BUT KNOW ONE COULD TELL ME WHAT WAS WRONG OTHER THAT BANK 1 LOW. FOR THE MOST PART IT DROVE WITHOUT PROBLEMS. REGULAR SERVICE MAINTENANCE, AND OIL CHANGES CONSISTENT WITH THE MANUAL. I RARELY DROVE IT AFTER THE SECOND YEAR OF OWNING IT. ON WAY HOME TO OREGON (PURCHASED OUTLOOK IN IOWA), I CONTINUOUSLY LOST POWER GOING UP THE PASSES. SEMI TRUCKS WERE PASSING ME, AS IF I WERE SITTING STILL. WITH NEW AIR-FILTER SYSTEM, MAF SENSOR, COILS, BOOTS, AND SPARK PLUGS INSTALLED I CONTINUED AT A SNAIL PACE ALL THE WAY TO OREGON. A TWO DAY TRIP TOOK ME SEVEN DAYS. NOBODY COULD TELL ME WHAT WAS WRONG OTHER THAN THE BANK 1 LOW, O2 SENSOR, WHICH I REPLACED THOSE AS WELL. I GET HOME AND SEVEN MONTHS LATER, I ALMOST GET HIT BY A SCHOOL BUS, BECAUSE MY SATURN STALLED IN THE MIDDLE OF THE INTERSECTION. THREE LIGHT CHANGES LATER, I MAKE IT ACROSS THE STREET TO THE COLLEGE. IT SHUDDERED ALL THE WAY, TILL I PARKED IT, WHERE I HAD TO WAIT TO BE TOWED THREE BLOCKS TO HOME. I PAID OVER $15,000 FOR A VEHICLE THAT LASTED ME UNDER 50,000 MILES. IT IS PAID IN FULL, AND IS NOW DEAD. STILL NO CLUE AS WHY. CODES SHOW BANK 1 AND 2 LOW ? BUT WHY WILL IT NOT START? WHY DID MY BATTERY DIE? I COULD NOT HAVE TAKEN BETTER CARE OF MY BABY, IF I TRIED! PLEASE, HELP ME FIX HER. THERE IS NO REASON FOR THIS VEHICLE TO BE OUT OF COMMISSION, YET IT IS AT 134,000 MILES. GM, PLEASE FIX THIS. THIS WAS FAULTY AT 90,500 MILES. I HAVE ALWAYS TAKEN GREAT CARE OF EVERY CAR I HAVE EVER OWNED. IT GOT WORSE AFTER I TOOK IT TO A CHEVY DEALER IN MISSOURI! CATALYTIC BANK 1 AND 2.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176064February 10, 2019
ELECTRICAL SYSTEM, STEERING
WHILE DRIVING VEHICLE, THE VEHICLE STEERING WHEEL STARTED TO LOCK OR STALLING WHILE TAKING A TURN. INITIALLY THIS WAS A RARELY OCCURRENCE. SO I WENT TO AN AUTO SHOP TO MAKE SURE THAT STEERING FLUID IS AT ITS PROPER LEVELS; IT WAS. THEN A WEEK LATER, THE STEERING STARTED TO LOCK FREQUENTLY WHILE TAKING A RIGHT OR LEFT TURN. I THEN WENT TO ANOTHER MECHANICAL SHOP FOR A SECOND OPINION AND THEY FOUND NOTHING. JUST YESTERDAY(2/9/2019), MY VEHICLE STARED TO HUM AND THE STEERING WHEEL ONCE AGAIN TRIED TO LOCK ON ME WHILE MAKING ANOTHER TURN AND ALMOST CAUSED ME 2 ACCIDENTS ON A MAJOR ROAD. I WAS THEN TOLD TO LOOK UP TO SEE IF THERE'S ANY RECALLS ON MY VEHICLE AND I FOUND NOTHING BUT I DID FIND THE EXACT SAME ISSUES THAT MY SATURN IS EXPERIENCING CURRENTLY FROM PREVIOUS RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174328February 4, 2019
STRUCTURE:BODY
TAKATA RECALL WHILE BOLT ASSEMBLY BROKE OFF AT FRAME HOLDING GAS TANK UP. THERE ARE THREE METAL 'STRAPS' HOLDING GAS TANK IN PLACE AND THE BACK ONE BROKE OFF FROM FRAME BOLT AND ALL STILL INTACT. I WAS IN MOTION DRIVING ON A BUSY STREET WHEN IT BROKE OFF. I WASN'T TURNING OR ANYTHING AND THE SPEED LIMIT IS 40 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172449January 28, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY FIRST ISSUE IS THAT EVERYTIME IT RAINS, WATER LEAKS FROM THE SUNROOF. THE AREA AROUND THE SUNROOF WILL BE SOAKED AND DRIPPING DOWN INTO THE SEATS AND DOWN TO THE FLOOR. ALSO MY LIFTGATE DOES NOT WORK. I HAVE TO MANUALLY LIFT IT ALL THE WAY UP AND DOWN. I CAN HEAR THE GEARS TURNING BUT THEY DON'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172603January 28, 2019
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
AIRBAGS LIGHT HAS BEEN STAY ON FOR A WHOLE YEAR SINCE WE BOUGHT IT IN AUGUST 2017 AND WE COULDN'T FIGURE IT OUT WHY IT STAYS ON. BRAKES LIGHT KEEPS COMING ON AND OFF AND WE HAD THE BRAKES SHECKED AND EVERYTHING IS FINE. STABILITY TRASK LIGHT KEEPS TURNING ON AND OFF. WHY??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165358January 5, 2019
UNKNOWN OR OTHER
IN 2015 I MY TRANSMISSION MALFUNCTION. I TOOK IT TO THE GMC DEALERSHIP, WHICH I CAME OUT OF POCKET EXPENSE OF $1500.00 DUE TO THE EXPIRATION OF MY WARRANTY. THEN A YEAR LATER, I RECEIVED A NOTICE REGARDING REPAIRING THE TRANSMISSION AND I WAS GIVEN A REFUND (REPLACEMENT HAS BEEN ALREADY DONE). NOW AS OF DECEMBER, 2018, I HAVE BEEN EXPERIENCING THE SAME ISSUE WITH MY TRANSMISSION. I CALLED GMC REGARDING MY TRANSMISSION AGAIN, AS WAS TOLD THAT THE WARRANTY OF THE LAST REPAIR HAS EXPIRED JUNE, 2018. WITH SO MUCH FRUSTRATION, I TOOK MY VEHICLE TO THE GMC TO BE CERTAIN THAT THIS IS THE ISSUE I AM DEALING WITH. GMC ADVISED ME THE REPORT OF MY TRANSMISSION (THE TCC CONVERTER) IN THE TRANSMISSION IS BAD. THEY ADVISED ME TO GET A NEW TRANSMISSION FOR THE COST OF $4K WHICH IS WAY OUT OF MY RANGE. I ASK. IF THERE IS ANY ASSISTANCE TO HELP ME MAKE THIS REPAIR ON MY VEHICLE AND WAS TOLD NO. THIS LEAVES ME IN A POSITION OF FRUSTRATION WITH GMC WHERE AS THEY DID NOT WANT TO EXTEND ANY HELP. THIS IS WHY I WRITE THIS COMPLAINT TO INVESTIGATE IF OTHERS MAYBE EXPERIENCING THE SAME AND A RECALL CAN BE PUT INTO PLACE FOR REPAIRS FOR THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165780January 4, 2019
UNKNOWN OR OTHER
TAILGATE NOT. WORKING PROPERLY I THE DEALERSHIP THE SAY IS GOOD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155531December 3, 2018
STRUCTURE:BODY
I WAS UNLOADING GROCERIES AT HOME CAR WAS OFF AND PARKED AND THE REAR LIFT GATE RELEASED AND TRIED TO CLOSE WITH ME IN WAY IT FELL AND HIT MY BACK CAUSING PAIN AND TRIED TO CO TINUE TO CLOSE ON ME I HAD TO PUSHT THE LIFT GATE OPEN AND IT RESISTED
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11155317December 1, 2018
AIR BAGS
PASSENGER AIR BAG NOT RCONIZED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152592November 19, 2018
POWER TRAIN
I WAS ON A 4 LANE HIGHWAY, AND THE VEHICLE ACTED AS IF IT WAS IN NEUTRAL ALL OF A SUDDEN, AND SLOWED DOWN WHILE MAINTAINING HIGH RPMS AND WOULD NOT GO ABOVE 10 MPH. I HAD TO PULL TO THE SIDE OF THE ROAD BEFORE BEING HIT BY TRAFFIC BEHIND ME. THE CHECK ENGINE LIGHT CAME ON, AND I TOOK THE VEHICLE TO HAVE IT CHECKED. A CODE WAS PUT OUT OF IT FOR THE SHIFT SOLENOID FOR GEARS 1-2 BEING 'STUCK ON'. AFTER HAVING THE FLUID CHANGED AS STATED FOR A POSSIBLE CAUSE, EVERYTHING RETURNED TO NORMAL AND THE CHECK ENGINE LIGHT WENT OFF. TODAY, ON 11/19/2018, I WAS ON THE INTERSTATE AND EXPERIENCED THE SAME PROBLEM AND HAD TO ATTEMPT TO MAKE A SAFE EXIT. THROUGH ONLINE RESEARCH, AND AUTO MECHANICS, THIS ISSUE IS HAPPENING A LOT WITH THESE SPECIFIC VEHICLES, AS WELL AS SIMILAR MODELS FROM OTHER MAKES AND THERE HAS YET TO BE A RECALL. THIS IS AN EXTREMELY DANGEROUS SITUATION TO BE IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152156November 17, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
STARTED AS ONE HEADLIGHT GOING OUT AND THEN YOU TURN SWITCH TO MANUAL AND BACK TO AUTO IT COME ON AGAIN AND NOW DRIVING LAST NIGHT DOWN THE HWY BOTH HEADLIGHTS WENT OUT AND WOULDNT COME BACK ON AND WENT OUT NEXT MORNING THEY ARE WORKING BUT ONE IS FLICKERING IT DOES IT WHILE DRIVING AND SITTING STILL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150394November 9, 2018
STRUCTURE:BODY:ROOF AND PILLARS
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT WATER ENTERED THE VEHICLE FROM THE ROOF. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE CONTACT DETECTED THE SOUND OF WATER MOVING AROUND IN THE ROOF. THE CONTACT NOTICED THAT THE ENTIRE FRONT DRIVER SIDE AREA WAS WET. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142145October 23, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING ON THE FREEWAY WHEN ALL OF A SUDDEN MY 2008 SATURN OUTLOOK JUST LOST POWER. I PUSHED THE GAS PEDAL BUT NOTHING HAPPENED. AS I WAS PULLING OVER TO THE SIDE OF THE ROAD THE POWER CAME BACK BUT THE ENGINE WAS REVING VERY HIGH AND THE CHECK ENGINE LIGHT CAME ON. I MANAGED TO GET ALMOST HOME WHEN THE GEAR GOT STUCK IN 1ST AND THE TRUCK WOULD NOT ACCELERATE HIGHER THAN 20 MPH. LUCKILY I WAS JUST ABOUT HOME. ONCE I ARRIVED AT MY HOME I TURNED OF THE TRUCK AND TURNED IT BACK ON AND IT WAS FINE. THE MECHANIC COULD NOT FIGURE OUT WHAT IT COULD HAVE BEEN BUT WAS GUESSING IT MAY BE A SPEED SENSOR IN THE TRANSMISSION. ERROR CODES: P0741 & P0700. I HAVE ALSO TAKEN THE TRUCK INTO THE CHEVY DEALERSHIP FOR JERKING AROUND 30-35MPH. THE DEALERSHIP WAS NOT ABLE TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140693October 16, 2018
ENGINE, POWER TRAIN
TAKATA RECALL I BOUGHT MY VEHICLE AT THE END OF MAY, 2018. MY ENGINE LIGHT CAME ON AT THE BEGINING OF OCTOBER, 2018. I HAD GOT IN MY VEHICLE AND STAYED THE ENGINE AMD IT CAME ON. I IMMEDIATELY TOOK IT TO ADVANCE AUTO TO GET THEM TO HOOK THE HAND HELD COMPUTER TO THE VEHICLE TO SEE WHAT WAS WRONG. IT CODED 2 CODES. ONE WAS FOR THE TIMING CHAIN AND THE OTHER FOR THE CATALYST. THEY SAID I SHOULD TAKE IT TO A BIG CAR SHOP SO THEY COULD PUT IT OM THE BETTER COMPUTER. IT CODES THE SAME CODES. THE MECHANIC SAID THIS IS AN ISSUE WITH THESE GM ENGINS. HOWEVER, THEY ARE NOT ON RECALL. I STILL OWE AROUND 9,000 DOLLARS ON THIS VEHICLE. I AM NOT IN A SITUATION THAT I CAN SPEND OVER. $2,000 ON THIS VEHICLE. IN LISTENING TO THE MECHANIC AND DOING MY OWN RESEARCH, I HAVE FOUND THIS TO BE A REAL PROBLEM. I BELIEVE IT NEEDS TO BE FIXED AT THE COST OF THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139428October 10, 2018
POWER TRAIN
WHILE DRIVING THE VEHICLE ON PUBLIC ROAD THE TRANSMISSION FAILED IN 3RD GEAR WITHOUT WARNING WHILE IN MOTION AND I WAS UNABLE TO GET VEHICLE TO SAFE PLACE OFF OF THE PUBLIC ROAD WITHOUT ASSISTANCE. IF THIS HAD HAPPENED ON A FREEWAY THE RESULT COULD HAVE RESULTED IN INJURY OR DEATH. VEHICLE TOWED TO REPAIR CENTER AS IT WOULD NOT MOVE UNDER ITS OWN POWER. REPAIR CENTER CONFIRMED THAT PARTIAL FORWARD GEARS WERE NOT OPERABLE AS WELL AS REVERSE GEAR. ISSUE WAS IDENTIFIED TO BE CONSISTENT WITH A KNOWN ISSUE FOR THIS VEHICLE PLATFORM WITH 6 SPEED TRANSMISSIONS OF A FRACTURED WAVE PLATE. REPAIR CENTER REPLACED THE TRANSMISSION AND VEHICLE CURRENTLY WORKING FINE FOR LAST 6000 MILES. AT THE TIME OF THE TRANSMISSION FAILURE THE VEHICLE HAD JUST OVER 122,000 MILES ON IT AND HAD BEEN IN SERVICE FOR ABOUT 10 YEARS AND 2 MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138849October 7, 2018
SERVICE BRAKES, ENGINE, POWER TRAIN
BOUGHT FROM STERLING MOTORS IN WATERTOWN SD, IN 2017. TRADE IN WAS 2000, PLUS 500 DOLLARS CASH, FOR A 2008 SATURN OUTLOOK XR AWD. LOAN WAS FOR 10000 AFTER THE 2500 TRADE/PAYMENT. HAD 160000 MILES NOW HAS 180000. WITHIN LESS OF A WEEK CHECK ENGINE LIGHT COMES ON, STABILITRAC, SERVICE AIR BAG, TIMING CHAIN, TRACTION CONTROL ALL CAME ON. AS OF 2018 WE HAVE REPLACED ALL FOUR TIRES, BRAKES. STRUTS, ROTORS, TIE RODS, BATTERY, CO2 SENSOR, THERMOSTAT, AND A FEW OTHER THINGS. IT STILL NEEDS POWER STEERING PUMP, TIMING CHAIN FIX, CV JOINTS REPLACED AND WHO KNOWS WHAT ELSE. I'VE COMPLAINED TO THE DEALER AND HE TOLD ME I CAN NOT TRADE BACK, AND WHEN WE BOUGHT IT HE SAID IT PASSED THE SUSPECTION TEST AND CLAIMED NOTHING WAS WRONG WITH IT. HE HAD TO TOP OF THE POWER STEERING FLUID AS IT WAS WHINING AND LOW, SAID THAT IT WAS BECAUSE THEY FLUSHED IT. SO NOW UPON TURNING IT HAS THIS WEIRD RUBBING VIBRATION AND LOUD SOUND, IT SHAKES AT ALL SPEEDS, IT LOSES POWER WHILE DRIVING STUTTERS AT LOW SPEEDS, PASSENGER WINDOW BUTTON DON'T WORK, LOUD NOISES WHEN IDLING, WHINING NOISE FROM POWER STEERING EITHER JUST FROM STATIONARY OR DRIVING. IT TAKES FOREVER TO PASS SOMEONE AS IT ALMOST STALLS WITH THE GAS PEDAL ALL THE WAY TO THE FLOOR. IT HAS A WEIRD CHEMICAL SMELL WHEN USING HEATER. THIS SATURN OUTLOOK IS UNRELIABLE, VERY UNSAFE EVEN AFTER FIXING WHAT I HAD ALREADY FIXED. I HAVE AN INVOICE FOR THE REPAIRS FROM WATERTOWN FORD DEALERSHIP IN SOUTH DAKOTA. STERLING MOTORS WILL NOT HELP, SAID THEY COULD FIX BUT I HAVE TO PAY FOR PARTS AND WORK. HE SOLD ME A LEMON AND HE DOESN'T CARE ABOUT THE SAFETY OR WELLBEING OF ME, MY CHILDREN OR OTHERS ON THE ROAD. TALK TO THE LOAN PLACE AND ALL THEY SAID IS I HAVE AN AGREEMENT TO PAY REGARDLESS IF THE CAR WORKS OR NOT. I'M CURRENTLY 2 MONTHS BEHIND. I CAN'T AFFORD ANOTHER 700-3000 FIX WHILE PAYING 300 A MONTH FOR A SUV THAT IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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