Saturn Outlook Complaints

1,352 consumer complaints on file.

#10609409July 9, 2014
POWER TRAIN
THE CAR WAS MOVING AT APPROXIMATELY 55MPH ON RT168 CHESAPEAKE EXPRESSWAY AND WOULD NOT ACCELERATE WHICH ALMOST RESULTED IN A REAR-END COLLISION. OVER THE NEXT FEW DAYS WE EXPERIENCED HARD SHIFTS GOING INTO 3RD GEAR AND 5TH GEAR. ON 6/25/2014, THE CAR WOULD NOT SHIFT INTO REVERSE, SO WE TOOK THE CAR TO THE PRIORITY CHEVY. WE WERE TOLD THE TRANSMISSION WAS DESTROYED, AND A NEW ONE WOULD NEED TO BE INSTALLED. I RESEARCHED THE ISSUE, AND FOUND MANY OTHER DRIVERS REPORTING THE SAME ISSUE. I ALSO CONTACTED A NATIONAL TRANSMISSION CHAIN, AND THEY ALSO REPORTED SEEING AN INCREASED NUMBER OF TRANSMISSION ISSUES WITH SATURN OUTLOOKS, SOME OF WHICH ALMOST RESULTED IN CRASHES DUE TO THE HARD SHIFTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609461July 9, 2014
VEHICLE SPEED CONTROL, ENGINE, STEERING
JULY 6, 2014 ? RPM / MPG AS I WAS IN THE HOV LANE I TRIED TO ACCELERATE. I COULD HEAR THE CAR TRANSITIONING, BUT THE RPMS AND MILES PER HOUR DID NOT MATCH. AT 3300 RPM THE CAR WAS STUCK AT 60 MILES PER HOUR AND WOULD NOT SHIFT OUT OF THIRD GEAR. WHEN I TOOK MY FOOT OFF THE GAS THE CAR SLOWED DOWN BUT THE NEEDLE WAS STILL ON 60 MILES PER HOUR. THE CAR RANDOMLY JERKED AS IF IT WAS PUSHING ITSELF FROM BEHIND. WHEN I WAS ABLE TO STOP THE RPM WAS 2200 AND THE MILES READ 20 EVEN THOUGH I WAS NOT MOVING. IN ADDITION, I HAD A FULL TANK OF GAS WHEN I BEGAN DRIVING AND WHEN I CAME TO A STOP OF THE GAS HAD BEEN USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609475July 9, 2014
POWER TRAIN
TRANSMISSION VALVE BODY FAILED. CAR WAS UNABLE TO SHIFT OUT OF FIRST GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609090July 8, 2014
AIR BAGS
THERE HAS NOT BEEN AN INCIDENT AS OF THIS WRITING. WE TOOK OUR 2008 SATURN OUTLOOK IN FOR AN INSPECTION DUE TO THE PASSENGER AIR BAG INDICATOR WAS SHOWN AS OFF. I WAS TOLD THAT IF A PERSON SITS IN THE PASSENGER SEAT AND AN ACCIDENT WERE TO OCCUR, THE AIR BAG WILL NOT DEPLOY! I WAS TOLD THAT THE PROBLEM WAS THE PASSENGER PRESENCE SENSOR AND THAT IT WOULD COST APPROXIMATELY $1,200 TO FIX. OBVIOUSLY THIS IS A SIGNIFICANT AND POTENTIALLY DANGEROUS ISSUE AND JUDGING FROM THE NUMBER OF COMPLAINTS ON THIS SITE, AND ON THE WEB IN GENERAL, THAT THIS IS NOT COVERED BY ANY RECALL AT THIS TIME SEEMS UNBELIEVABLE AND UNFORTUNATE. THANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS MATTER. *TR UPDATED 3/3/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608409July 6, 2014
STEERING
WE BOUGHT A USED 2009 SATURN OUTLOOK .IT WAS "CERTIFIED", IN SEP. 2010. FROM GUARANTY CHEVROLET IN JUNCTION CITY OR. IT HAD 27872 MILES ON IT. A MONTH LATER I NOTICED A CLUNK IN THE STEERING AT THE END OF TURNING. WE RETURNED THE SATURN TO THE DEALER FOR INSPECTION AND WAS TOLD THAT IS COMMON IN THE SATURN AND THEY COULDN'T FIND ANY THING WRONG. AT 52000 MILES THE POWER STEERING WOULD OCCASIONALLY BE VERY HARD TO TURN THE STEERING WHEEL AFTER MAKING A STOP, BUT ONCE GOING IT WOULD BE OK. ON JUNE 30 2014 WE TOOK IT TO CAPITAL CHEVROLET DEALER IN SALEM OR. THEY DIAGNOSED IT AND SAID THE POWER STEERING GEAR WAS GOING OUT AND IT IS GOING TO COST US $1800. TO FIX IT. WE HAVE TO GET IT FIXED BECAUSE IT IS A SAFETY ISSUE. WE HAVE READ OTHER COMPLAINTS FOR THIS VERY SAME THING. THERE SHOULD BE A RECALL ON THIS PART. I HOPE TO BE REIMBURSED FOR THIS $1800. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608453July 6, 2014
UNKNOWN OR OTHER, POWER TRAIN
WHILE TURNING ACROSS 2 ONCOMING LANES INTO A SHOPPING CENTER IN MY 2007 SATURN OUTLOOK, I SUDDENLY HAD NO POWER TO THE WHEELS. NO POWER IN DRIVE OR REVERSE. LUCKILY, NO ONCOMING VEHICLES. TOWED TO DEALERSHIP WHO ADVISED TRANSMISSION WAS DESTROYED. COST TO REPLACE- $3950, AND TRANSMISSION IS ON BACK-ORDER. VEHICLE IS STILL AT DEALERSHIP WAITING FOR PARTS AS OF 07/06/14. OUTLOOK WAS PURCHASED NEW AND HAS BEEN SERVICED REGULARLY. IT HAS ONLY BEEN DRIVEN BY MY WIFE AND I AND HAS NEVER BEEN USED TO TOW. RESEARCH HAS SHOWN THIS TO BE TOO COMMON OF A SAFETY PROBLEM FOR A VEHICLE WITH 58,000 MILES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608043July 3, 2014
STEERING
VEHICLE TURNING AT LOW MPH WAS DIFFICULT. TOOK TO DEALERSHIP AND THEY ARE STATING THE SEALS IN THE RACK AND PINION SEALS WERE LEAKING AND RACK AND PINION NEEDED TO BE REPLACED - $1,400. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607663July 2, 2014
STEERING
I BOUGHT MY 2008 SATURN OUTLOOK ROUGHLY 3 YEARS AGO. AFTER HAVING IT ONLY A FEW MONTHS I BEGAN TO HAVE STEERING ISSUES. THE STEERING ALL BUT LOCKS UP WHEN I SLOW DOWN TO SPEEDS BELOW 25-30 MPH. THIS IS A HUGE SAFETY PROBLEM!! I HAVE 4 CHILDREN AND HAVE HAD MULTIPLE CLOSE CALLS WITH THIS ISSUE. I HAVE BEEN DEALING WITH THIS PROBLEM FOR 2+ YEARS! I MIGHT HAVE HAD THE MONEY TO HAVE IF FIXED IF I HAD NOT HAD TO HAVE THE TRANSMISSION REPLACED!!!! I HAD THE TRANSMISSION REPLACED SUMMER OF 2012......YET ANOTHER ISSUE THAT I FIND A LOT OF PEOPLE COMPLAINING ABOUT! GM HAS HAD SO MANY RECALLS!! WHERE ARE THE RECALLS FOR THESE PROBLEMS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606900June 30, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V118000 (AIR BAGS). THE FAILURE MILEAGE WAS 95,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607040June 30, 2014
ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES
WHEN DRIVING THROUGH A PUDDLE, THERE WAS A LOSS OF POWER STEERING AND BRAKES. I HAD THE INTERIOR LINERS REPLACED BUT THE PROBLEM STILL OCCURS. THE ELECTRICAL PROBLEMS HAVE INCREASED DRAMATICALLY SINCE THE ORIGINAL DATE OF THE PROBLEM AND AT THIS POINT, I THINK THIS VEHICLE IS EXTREMELY DANGEROUS TO DRIVE. THE DRIVER INFORMATION CENTER IS OUT, THERE ARE TWO WINDOWS THAT NO LONGER OPEN, THE STABILITRAK LIGHT COMES ON INTERMITTENTLY (THIS IS NEW LAST WEEK), THERE IS ANOTHER WARNING SOUND COMING ON WHEN I MAKE A SHARP TURN BUT I AM NOT SURE WHAT THIS IS FOR SINCE THE DRIVER INFORMATION CENTER IS OUT. ONCE I COULD NOT GET THE DOOR TO SHUT COMPLETELY AND I HAD TO START THE CAR, LOCK AND UNLOCK THE DOORS AND THEN THE DOOR WOULD SHUT. THE AUDIO/NAVIGATION SCREEN LOSES POWER AND RESTARTS EVERY COUPLE DAYS DURING MY DRIVE. NOTE: I HAVE ALSO HAD THE POWER STEERING REPLACED IN MARCH AND REPLACED THE REPLACEMENT TRANSMISSION ABOUT THE SAME TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607055June 30, 2014
STEERING:HYDRAULIC POWER ASSIST:PUMP
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE STEERING WHEEL BECAME STIFF AND MADE AN ABNORMAL NOISE. THE DEALER STATED THAT THE POWER STEERING PUMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 31,182.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606643June 28, 2014
STEERING
GM SAID THE POWER STEERING RACK IS LEAKING AND WOULD COST ABOUT $1900. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606091June 26, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF LEAK: I CANNOT BELIEVE THAT GM HAS FAILED TO ISSUE A PROPER RECALL FOR THE ONGOING PROBLEM WITH LEAKY SUNROOFS! I CAN HEAR WATER "SWOOSHING AROUND" THE SUNROOF AFTER IT RAINS. IT HAS COMPLETELY DRENCHED MY WIFE (WHILE IN THE PASSENGER SEAT) AND IT LEAKS THROUGH THE AIRBAGS. I LITERALLY HAVE PUDDLES (ON THE DRIVER 'S SIDE) FLOOR IN MY VEHICLE AFTER IT RAINS! THE WATER LEAKING OUT WHILE DRIVING IS A SAFETY ISSUE AND POSSIBLE MOLD SPORES DEVELOPING IS A HEALTH ISSUE! PLEASE RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605999June 25, 2014
STEERING
I HAVE BEEN EXPERIENCING INTERMITTENT POWER STEERING LOSS AT LOW SPEEDS FOR SEVERAL MONTHS. AFTER VIEWING HUNDREDS OF COMPLAINTS FROM OWNERS OF OTHER SIMILAR YEAR MODEL VEHICLES ON THE LAMBDA PLATFORM I CONTACTED GM/SATURN ABOUT A POSSIBLE RECALL. AFTER SPEAKING WITH A CUSTOMER SERVICE REP WE TOOK OUR VEHICLE TO OUR LOCAL DEALER FOR DIAGNOSTIC TESTING AND IT WAS DETERMINED THAT THE POWER STEERING PUMP NEEDS TO BE REPLACED. WHEN EXPLAINING TO THE SHOP EMPLOYEE THE PROBLEM HE SAID THAT HE WAS AWARE OF WHAT TO LOOK FOR BECAUSE HE HAS HEARD OF MANY COMPLAINTS IDENTICAL TO OURS. THE GM REP TOLD US THAT SHE WAS PLACING OUR VEHICLE UNDER A RECALL AND THAT GM WOULD ABSORB ALL CHARGES RELATED TO REPAIRING THIS ISSUE. ONCE WE CALLED TO CHECK THE STATUS OF THE VEHICLE WE WERE INFORMED THAT THIS WAS NOT THE CASE AND GM WOULD NOT BE COVERING THE REPAIRS. I SPOKE WITH GM AGAIN AND EXPLAINED THAT UNEXPECTED LOSS OF POWER STEERING WAS AN IMPORTANT SAFETY CONCERN AND WAS TOLD THAT THE VEHICLE WAS NOT UNDER A RECALL AND THAT THERE WAS NOTHING ELSE TO BE DONE. I BELIEVE THAT THIS ISSUE NEEDS TO BE ADDRESSED THROUGH A RECALL. IN MY OPINION THE NUMBER OF OWNERS HAVING THIS ISSUE IS TOO HIGH TO BE CONSIDERED A COINCIDENCE AND IS THE RESULT OF A DEFECTIVE POWER STEERING PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605987June 25, 2014
STEERING
I WENT THROUGH A PUDDLE OF WATER THAT WAS ON THE ROAD. ABOUT 2-3 MINUTES AFTER GOING THROUGH THE PUDDLE MY POWER STEERING WENT OUT. THE ENGINE BEGAN TO LOOSE POWER AS THE BATTERY LIGHT WENT OUT ALSO. *TR I WAITED ABOUT 2 MINUTES AND THE STEERING WAS RESTORED. I DID RESEARCH AND FOUND OUT THAT OTHER 2008 SATURN OUTLOOK OWNERS HAD THIS PROBLEM AND THERE WAS A REPAIR BULLETIN NUMBER 07-03-32-010. WHICH STATED THAT WATER WOULD GET IN THIS ENGINE CAUSING THE ABOVE MENTIONED CONDITION AND THAT GM RECOGNIZED THIS FLAW AND ADDED AN MUDGUARD IN SUBSEQUENT YEAR MODELS. I CALLED GM AND THEY HAD NO INFORMATION ON THIS SERVICE BULLETIN AND SUGGESTED I GO TO A DEALER FOR SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605359June 23, 2014
POWER TRAIN
TRANSMISSION WOULD NOT UPSHIFT FROM 2ND GEAR. ENGINE WAS WARM AND HAD BEEN DRIVING FOR 6 MILES. I WAS ACCELERATING TO REACH HIGHWAY SPEEDS IN THE LEFT LANE IN HEAVY TRAFFIC. AS IT TRIED TO GO FROM SECOND TO THIRD GEAR, THE CHECK ENGINE LIGHT CAME ON AND IT WOULD NOT SHIFT. I LIMPED THE CAR OFF THE HIGHWAY (MUCH SLOWER THAN THE TRAFFIC HONKING AND TRYING TO AVOID HITTING ME) AND COULD ONLY GET THE GEARS TO REENGAGE AFTER COMPLETELY POWERING DOWN THE CAR AND CUTTING ALL AUXILIARY POWER. THEN AFTER RESTART, THE GEARS WORKED PROPERLY AGAIN. AFTER TRANSMISSION TEARDOWN, WE HAVE IDENTIFIED THAT THE WAVE PLATE HAS BROKEN LOSE AND ADDITIONALLY DAMAGED THE TRANSMISSION CONTROL MODULE, AND CLUTCH ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604949June 21, 2014
STEERING
I TOOK MY CAR INTO THE GMC DEALERSHIP FOR A LEAKING WATER PUMP. AFTER THE INSPECTION, THEY INFORMED ME THAT THE POWER STEERING RACK WAS LEAKING FLUID AND THAT IT WOULD COST $1,465 TO REPLACE THE POWER STEERING GEAR. THE SERVICE PERSON WE SPOKE TO SAID THIS IS HAPPENING TO A LOT OF THE SATURN OUTLOOKS AND MOST PEOPLE ARE NOT FIXING IT. MY COMPLAINT IS THAT IF THEY ARE FREQUENTLY SEEING THIS ISSUE APPEAR, WHEN DOES THIS BECOME A RECALL SINCE THIS IS A GM CAR AND WE HAVE BEEN EXPERIENCING A HIGH NUMBER OF RECALLS ALREADY ON OUR VEHICLE. I AM ASKING THAT THE NHTSA INVESTIGATE THE POWER STEERING RACK INTERNAL SEAL LEAK ON THE SATURN OUTLOOK VEHICLES TO ENSURE THIS ISN'T A MORE PREVALENT PROBLEM ON THIS VEHICLE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599086June 18, 2014
AIR BAGS
THE PASSENGER AIRBAG LIGHT SPORADICALLY GOES OFF WHEN AN ADULT IS SEATED ON THE SEAT LEAVING THE AIRBAG INOPERABLE IN A CRASH. MY VEHICLE HAS NOT BEEN RECALLED FOR THIS ISSUE ALTHOUGH IT IS A KNOWN ISSUE IN MY YEAR AND MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599098June 18, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. ADDITIONALLY, THE CONTACT MENTIONED THAT THE DRIVER'S SIDE WIPER LINKAGE FRACTURED WHICH WAS REPLACED BY THE CONTACT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS ADVISED THAT THE PASSENGER'S SIDE AIR BAG SENSOR FAILED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598805June 17, 2014
STEERING, STEERING:ELECTRIC POWER ASSIST SYSTEM
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME DIFFICULT TO MANUEVER WHILE REVERSING OUT OF A PARKING LOT. THE VEHICLE WOULD MAKE A SQUEAKING NOISE WHENEVER MAKING A LEFT OR RIGHT TURN. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 61,000 AND THE CURRENT MILEAGE WAS 62,000. UPDATED 09/02/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Saturn Outlook