Saturn Outlook Complaints

1,352 consumer complaints on file.

#10651262October 29, 2014
POWER TRAIN
ON 10/24/2014, WHILE DRIVING MY 2009 SATURN OUTLOOK WITH MY CHILDREN IN THE CAR, I WAS ENTERING THE RAMP ONTO A MAJOR EXPRESSWAY, PUSHED DOWN ONTO THE GAS PEDAL TO SPEED UP TO ENTER THE HIGHWAY TRAFFIC WHEN A LOUD BANG WAS HEARD AND I FELT THE VEHICLE REV TO HIGHER RPM AND THEN THE CHECK ENGINE LIGHT CAME ON. I NOTICED IMMEDIATELY THAT THE VEHICLE RESPONDED LIKE IT WAS STUCK IN 3RD GEAR AND WOULD NOT SHIFT UP OR DOWN IN "D". I WAS ALMOST SMASHED BY A ODOT DUMP TRUCK BUT AVERTED THAT BY PULLING TO THE FAR RIGHT LANE. THE VEHICLE WOULD NOT ACCELERATE ANY FASTER THAN 50 MPH ON THE EXPRESSWAY. I WAS WITHIN 5 MILES OF MY DEALERSHIP AND BABIED THE VEHICLE TO THEIR LOCATION. I EXPLAINED MY VEHICLE ISSUE TO THE DEALER SERVICE REP AND HE SAID THEY COULD NOT GET IT IN THAT DAY TO CHECK IT BECAUSE IT WAS A FRIDAY AND THEY ARE NOT DOING SERVICE WORK OVER THE WEEKEND. RENTAL CAR RENTED AND LEFT MY CAR THERE OVER THE WEEKEND. I WAS CONTACTED THE FOLLOWING MONDAY WITH A REQUEST FOR AUTHORIZING A $500.00 CHARGE TO PULL THE TRANSMISSION TO CHECK INTERNALLY FOR THE PROBLEM. THE SERVICE REP SAID THEY HAVE SEEN A LOT OF PROBLEMS WITH THIS AND OTHER GM MADE VEHICLE RESULTING IN THE 35R CLUTCH WAVE PLATE BREAKING AND THE ONLY WAY IS TO PULL THE TRANSMISSION TO SEE. I GAVE HIM MY AUTHORIZATION BUT ASKED HIM FOR A ROUGH ESTIMATE FOR THE REPAIRS WHICH HE SAID ABOUT $3,500.00. I HAVE BEEN WITHOUT MY VEHICLE FOR ALMOST A WEEK AND THROUGH INTERNET SEARCH I HAVE COME ACROSS AS MANY AS UPWARD OF 17,000 ONLINE RESPONSE'S ABOUT THE CONTINUED PROBLEMS WITH THE 35R CLUTCH WAVE PLATE AS FAR BACK AS 2008 WITH THE GM ACADIA, CHEVROLET TRAVERSE AND SATURN OUTLOOK. I AM REQUESTING WITH NHTSA THAT SOMETHING BE SAID TO GM ABOUT THIS COMPLICATION WITH A "KNOWN" PROBLEM THAT NOTHING HAS BEEN RECALLED. I EVEN CAME ACROSS A POST THAT NOTED THE PROBLEM WITH NOTIFICATION TO REPS FROM JANUARY 12, 2010 FROM A FORUM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650602October 28, 2014
STEERING
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE LOST POWER STEERING INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649466October 23, 2014
STRUCTURE:BODY
DURING RAIN, THE WATER ENTERS THE CAR FROM THE DRIVER SIDE A PILLAR AND PASSENGER SIDE A PILLAR WHERE IS CONNECTS TO THE ROOF AND AT THE FLOOR, CAUSING CARPET TO WET. VISITING VARIOUS GM DEALERSHIP, I HAVE NOT FOUND A SOLUTION TO THE ISSUE, THAT CAN GET THE ISSUE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644830October 15, 2014
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT THE VEHICLE FAILED TO REVERSE AND WOULD NOT ACCELERATE OVER 20 MPH. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640992October 14, 2014
STEERING
2007 SATURN OUTLOOK. CONSUMER STATES VEHICLE STEERING WHEEL LOCKED UP WHILE DRIVING. *TGW THE CONSUMER STATED AS HER HUSBAND STEERED TO MAKE A RIGHT TURN, THE STEERING WHEEL LOCKED UP. HE APPLIED EXTREME PRESSURE TO THE STEERING WHEEL, AND THE STEERING WHEEL BROKE FREE. THE CONSUMERS HUSBAND PULLED OVER AND TURNED OFF THE VEHICLE, AND CHECKED THE POWER STEERING FLUID AND ALL APPEARED FINE. THE CONSUMER CONTINUED TO DRIVE. HOWEVER, BY THE TIME THEY ARRIVED HOME. IT FELT AS THOUGH THE VEHICLE DIDN'T HAVE ANY POWER STEERING AND THE STEERING PUMP BEGAN TO GROWL. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DETERMINED, THE POWER STEERING RACK WAS LEAKING AND THE PUMP FAILED DUE TO OIL LOSS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643155October 7, 2014
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE ATTEMPTING TO TURN, THE STEERING WHEEL SEIZED AND FAILED TO STRAIGHTEN OUT. ALSO, THE DOOR LOCKS FAILED TO UNLOCK WHEN EXITING THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT A WIRE UNDER THE DRIVER'S SEAT MALFUNCTIONED AND CAUSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,948.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10642020October 6, 2014
STEERING
POWER STEERING ASSIST GOES OUT AT LOW SPEEDS IN MY 2009 SATURN OUTLOOK CAUSING POTENTIALLY DANGEROUS SITUATIONS WHEN TURNING AND PARKING. I HAVE HAD MANY CLOSE CALLS IN THE RECENT MONTHS, BUT THANKFULLY HAVE NOT HAD AN ACCIDENT YET. THE ISSUE IS DANGEROUS THOUGH AND I PANIC EVERY TIME I HAVE TO TURN ON A BUSY INTERSECTION. THIS HAS BEEN RECALLED IN OTHER GM CARS, INCLUDING SOME SATURNS, BUT NOT MY PARTICULAR MODEL. MY CAR HAS NOT EVEN REACHED 100,000 MILES YET. PLEASE CORRECT THIS ISSUE FOR ALL KNOWN VEHICLES, GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639959September 29, 2014
STEERING, UNKNOWN OR OTHER
WHEN DRIVING SLOW FORWARD OR BACK, WHEN TURNING THE STEERING WHEEL, IT LOCKS UP THEN WILL COME LOOSE, LETTING YOU TURN THE WHEEL. I UNDERSTAND THERE IS A CLASS ACTION SUIT AGAINST GM BY THE CHEVY TRAVERSE OWNERS FOR THIS SAME PROBLEM. CASE NUMBER IS [XXX], FILED 3/12/13. SINCE I HAVE A SATURN, THAT IS A TWIN TO THE CHEVROLET TRAVERSE AND GM ACADIA. I THINK I HAVE THE SAME PROBLEM THEY ARE HAVING IN THE STEERING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639028September 25, 2014
ELECTRICAL SYSTEM, ENGINE
I WAS TRAVELING ABOUT 60 MPH ON HWY. CAR SHUT OFF AND BACK ON, IT WAS ALSO RAINING. SMELT REALLY BAD LIKE A FIRE. WENT STRAIGHT HOME, TOOK CAR TO SHOP THE NEXT DAY. THE WATER LEAK I THOUGHT HAD BEEN FIXED WAS LEAKING INTO THE ELECTRICAL BOARD CAUSED A BURN OUT WHILE I WAS DRIVING BECAUSE IT WAS RAINING. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10639181September 25, 2014
STEERING
I HAVE OWNED THIS SINCE NEW, ABOUT 2009 THE STEERING STARTED TO SQUEAK WHEN YOU MAKE TURNS. TOOK IT IN THEY FIX IT BUT IT HAS RETURNED. SOMETHING JUST DOESN'T FEEL RIGHT IN THE STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638761September 24, 2014
VEHICLE SPEED CONTROL
WHILE DRIVING MY SATURN 2008 OUTLOOK I FELT SOMETHING "SLIP" AND MY CAR WOULDN'T ACCELERATE ANYMORE. I WOULD ACCELERATE ON THE GAS WHICH WOULD JUST CAUSE THE ENGINE TO REV. THE CHECK ENGINE LIGHT CAME ON(THE SERVICE AIRBAG LIGHT WAS ALREADY ON). I WAS BASICALLY STUCK IN THE MIDDLE OF THE ROAD. WE HAVE BEEN TOLD IT MAY BE TRANSMISSION ISSUES AND WILL COST APPROX. $2500.00. AFTER RESEARCHING I HAVE NOTICED I AM NOT THE ONLY ONE WITH THESE ISSUES. A RECALL IS IN ORDER AFTER READING ABOUT THE MANY ISSUES WITH THIS VEHICLE! 77000 MILES AND WE HAVE THIS ISSUE. WE HAVE A 2007 HYUNDAI WHICH WE HAVE NEVER HAD PROBLEMS WITH! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638427September 23, 2014
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
WHILE PARKED ON A RESIDENT DRIVEWAY, IT WAS RAINING FOR AWHILE THERE AND RAIN CAME THRU BOTH SIDE FRAMES FROM THE WINDSHIELD INNER PILLAR PANELS AND WAS DRIPPING ON THE FLOOR MATS AND WENT THRU THE CARPET AND SOAK THE FLOOR, IT DOES THIS EVERY TIME IT RAINS IT COMES THROUGH LIKE THAT, SMELL LIKE BURNT WIRES CAME OUT ON OUR WAY BACK HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633852September 17, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
SEPTEMBER 16,2014 AROUND 8:30 PM WE WERE DRIVING ON I10 WESTBOUND AND ACCELERATED TO GET IN THE MAIN LANES. THE CAR MADE THE ACCELERATED NOISE BUT WAS STUCK IN GEAR AT 4400 RPMS AT 40 MILES PER HOUR. WE PULLED OVER IN A PARKING LOT TO TEST THE ACCELERATION AND IT WAS HARD TO TELL DRIVING IN A SHORT DISTANCE, BUT AS SOON AS WE PULLED OFF AND ATTEMPTED TO ACCELERATE AGAIN THE SAME ISSUE OCCURRED. THE NEXT TIME THE CAR BEGAN TO LOSE POWER AS IF IT WOULD STOP SO WE PULLED INTO ANOTHER PARKING LOT AND CUT THE CAR OFF. WHEN WE TURNED IT BACK ON AND DROVE THE ISSUE WENT AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636956September 17, 2014
STEERING, AIR BAGS
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE STEERING WHEEL SEIZED AND THE KEY FAILED TO RELEASE FROM THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPLACED THE STEERING COLUMN BUT THE FAILURE PERSISTED. ALSO, THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633659September 16, 2014
POWER TRAIN
OUR 2007 SATURN OUTLOOK BROKE DOWN WITH THE DREADED WAVE PLATE TRANSMISSION FAILURE. SYMPTOM WAS THAT THE TRANSMISSION SHIFTED INTO NEUTRAL ON ITS OWN AROUND 30-35 MPH AND WOULD NOT CONTINUE. WE TRIED SEVERAL TIMES TO RESTART. EACH TIME THE TRANSMISSION HELD UP UNTIL 30-35 MPH THEN SHIFTED INTO NEUTRAL AND STOPPED. WE HAD THE OUTLOOK TOWED TO FNA TRANSMISSION IN WAKEFIELD, MA WHO CONFIRMED THAT THE WAVE PLATE FAILED AND SHREDDED THE REST OF THE TRANSMISSION...NOTHING COULD BE SAVED. WHILE I AM HAPPY NO ONE WAS HURT, A TRANSMISSION SHOULD LAST MORE THAN 104K MILES, WHICH IS OF COURSE OUT OF WARRANTY PERIOD. THE REPAIR COST $3000. WHY IS THERE NO RECALL ON THIS KNOWN ISSUE? WE HAD PLANNED TO TRADE THIS OUTLOOK IN FOR A NEWER TRAVERSE, BUT NOW I AM NOT CONFIDENT IN THE PRODUCT. GM, PLEASE FESS UP TO THIS PROBLEM. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633715September 16, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE AFTER A STOP, THE VEHICLE FAILED TO SHIFT INTO GEAR WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, WHO STATED THAT A NEW TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632183September 10, 2014
AIR BAGS
AT START UP THE DIC SHOWS A "SERVICE AIR BAG" MESSAGE'. AFTER DRIVING FOR A FEW MILES THE MESSAGE WILL DISAPPEAR. THE MESSAGE WILL APPEAR AND DISAPPEAR WHILE MOVING. A RED WARNING LIGHT ALSO APPEARS IN THE SPEEDOMETER. A GM RECALL 14030 APPEARS TO BE THE SAME PROBLEM I AM HAVING BUT MY VEHICLE ISN'T INCLUDED IN THIS RECALL. I HAVE PURCHASED THIS VEHICLE BRAND NEW AND IT HAS NEVER BEEN INVOLVED IN AN ACCIDENT. IT HAS JUST TURNED 26,00 MILES. IT HAS HAD A FEW RECALLS THAT HAVE BEEN COMPLETED. PLEASE INVESTIGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631650September 8, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY
WATER LEAKS INTO MY VEHICLE FROM A VARIETY OF LOCATIONS. ONE THROUGH THE BACK-UP DISTANCE INDICATOR IN THE BACK OF THE VEHICLE, DOWN THE INSIDES OF THE DOOR PANELS ONTO THE DRIVER AND PASSENGER FLOOR, AND DOWN THE INSIDE OF THE WINDSHIELD. MY CAR STARTED NOT TURNING OFF WHEN I WOULD TURN THE IGNITION OFF WITH THE KEY AND PULL IT OUT. I BROUGHT IT TO A MECHANIC AND HE FIXED 5 LEAKS IN THE SUNROOF DRAINS. NOW MY BLOWER MOTOR WON'T WORK, BUT MY CAR DOES TURN OFF AGAIN WHEN I WANT IT TO. MECHANIC SAID I SHOULD BRING THE CAR BACK IN TO HAVE ALL THE CARPET/SEATS TAKEN OUT AND COMPLETELY DRIED OUT SO I DON'T GET MOLD UNDER THE CARPET, TOO. DON'T HAVE THE FUNDS FOR ALL THE FIXES FOR THIS VEHICLE AND THE ELECTRIC PROBLEMS, SO I'LL HAVE TO DO ONE AT A TIME. I LOVE THE VEHICLE, BUT IT'S A LOVE/HATE RELATIONSHIP. I THE LEAKS AND THE DAMAGE THE LEAKS CAUSED, SINCE THEY ARE KNOWN ISSUES, WERE COVERED UNDER SOME KIND OF A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631402September 7, 2014
AIR BAGS
I FILED A COMPLAINT #10596533 IN JUNE 2014 ABOUT MY AIR BAG. IT IS AS FOLLOWS: "IN THE PAST FEW MONTHS I HAVE NOTICED THAT THE PASSENGER SIDE AIR BAG ON MY 2008 SATURN OUTLOOK SAYS OFF EVEN WHEN A FULL SIZED ADULT IS SITTING IN THE SEAT. SOMETIMES IF YOU MOVE AROUND IN THE SEAT OR GET OUT AND THEN GET BACK IN IT WILL COME ON BUT THERE ARE NOT GUARANTEES. I TOOK IT TO MY DEALER AND THEY INFORMED ME THAT IT IS A SENSOR IN THE SEAT AND THAT I WILL HAVE TO PAY $900 TO REPLACE THE SENSOR SO THAT MY PASSENGER SIDE AIR BAG WILL ACTUALLY FUNCTION. AFTER SEARCHING THE WEB I HAVE FOUND THAT THIS IS A VERY COMMON PROBLEM AND THAT IT NEEDS TO BE A 'SAFETY RECALL". IT IS OBVIOUS THAT IT IS A WIDE SPREAD PROBLEM WITH A RIDICULOUS PRICE TAG FOR FIXING. AN UNAFFORDABLE PRICE FOR ANY AVERAGE PERSON! IF THE COMPANY CARES ABOUT SAFETY THEY WILL PUT OUT A RECALL AND FIX THIS PROBLEM. IN ADDITION I NOTICED ON SEVERAL SITES THAT EVEN AFTER THE SENSOR WAS REPLACED THAT THE SAME PROBLEM OCCURRED. IN MY OPINION THEY NEED TO COME UP WITH A WHOLE NEW SYSTEM FOR THE PASSENGER SIDE AIRBAGS. WE SHOULD BE ABLE TO FEEL SAFE IN OUR OWN VEHICLES." I HAVEN'T RESOLVED MY PROBLEM. THE DEALER FIRST SAID THEY WOULD PAY 30% OF THE $900 IF I COVERED THE REST. THEY HAVE NOW DECIDED THAT THEY WILL COVER 70% IF I COVER THE REMAINING $270. NOW THIS SEEM LIKE A GREAT DEAL CONSIDERING THE COST IS $900 HOWEVER IT IS STILL A SAFETY ISSUE AND I DON'T THINK I SHOULD HAVE TO PAY ANYTHING. I CONTINUE TO FIND MORE COMPLAINTS ABOUT THE SAME PROBLEM. IT NEEDS TO BE ADDRESSED AND A RECALL NEEDS TO BE ORDERED. I WILL CONTINUE TO FILE COMPLAINTS TO EVERY ORGANIZATION THAT I FIND UNTIL THIS ISSUE IS ADDRESSED AND IT IS REPLACED FOR FREE. I DIDN'T DAMAGE THE SENSOR IT IS BAD ON MANY SATURN'S. AND SO SHOULD BE RECALLED AND FIXED FOR SAFETY REASONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630782September 4, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE DEALER REPROGRAMMED THE CODE IN THE SIR MODULE. HOWEVER, THE FAILURE PERSISTED. THE DEALER DIAGNOSED THAT THE PASSENGER'S SIDE SENSOR MODULE HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,945...UPDATED 09-24-14 *BF THE CONSUMER STATED THERE WAS A RECALL, THAT WAS SUPPOSED TO RESOLVE THE ISSUE. HOWEVER, THE DEALER STATED IT WAS NOT THE SAME AND THE SOLDERED THE CONNECTIONS, BUT THE PROBLEM CONTINUED. UPDATED 10/21/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Saturn Outlook