Saturn Outlook Complaints

1,352 consumer complaints on file.

#10744325July 28, 2015
UNKNOWN OR OTHER
SINCE FEB., THE ENGINE LIGHT ON MY SATURN HAS BEEN COMING ON/GOING OFF. SINCE THEN IS NO LONGER UNDER WARRANTY, TOOK IT TO A LOCAL MECHANIC WHO READ THE OBD CODE AS P0017 AND CLEARED THE CODE. WE WERE TOLD TO REPLACE THE GAS CAP--WE BOUGHT A NEW ONE--ENGINE LIGHT BACK ON/BACK OFF. I BEGAN GOOGLING THIS AND FOUND THERE WERE MANY SATURN OWNERS WITH THIS ISSUE. FINALLY, JUST THIS PAST WEEK, I LEARNED THAT GM HAD INDEED ISSUED A SERVICE BULLETIN ABOUT THIS--AFFECTING THE TIMING, WHICH IS ANOTHER ISSUE I WAS TOLD COULD BE THE PROBLEM. THEN, SINCE GM HAD HAD SO MANY COMPLAINTS, THEY EXTENDED THE WARRANTY/FIX, HOWEVER, THEY ONLY EXTENDED IT TO 120K MILES/10 YEARS, WHICHEVER OCCURS FIRST. MY CAR IS NOT 10 YEARS, BUT, IT DOES HAVE OVER THE MILEAGE. MY QUESTION IS WHO DECIDES THESE MAGIC NUMBERS??? THIS SATURN HAS BEEN A LEMON TO SAY THE VERY LEAST! MAJOR FLOODING INSIDE THE CAR---WE REPAIRED IT WITH NO HELP FROM GM; THERMOSTAT FAILED--WE REPAIRED IT WITH NO HELP FROM GM; TRANSMISSION FAILED--WE REPLACED IT WITH NO HELP FROM GM; ETC.; ETC. YOU DO NOT RECEIVE THESE SERVICE BULLETINS (ONLY RECALLS), THEN ONCE YOU REALIZE YOU HAVE AN ISSUE AND TAKE IT IN, YOUR BEYOND THE MILEAGE. WE PURCHASED THIS SATURN DUE TO SO MANY FRIENDS WHO OWNED ONE AND SWORE BY IT!! THIS, AND THE FACT THAT IN OUR 45+ YEAR MARRIAGE, WE'VE ONLY OWNED GM PRODUCTS. BUT, NO MORE!!! THIS CURED US!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733853July 14, 2015
POWER TRAIN
TRANSMISSION FAILED, WAS REBUILT, FAILED AGAIN AND REBUILT AGAIN. IT HAS NOW FAILED A 3RD TIME. A 'SERVICE' BULLETIN WAS ISSUED - BUT ONLY TO 120K MILES OR 10 YEARS. MY VEHICLE WAS 10K OVER THE 120K BUT STILL WITHIN THE 10 YEAR. SATURN REFUSES TO MAKE THE PRODUCT RIGHT. SEARCHING THE INTERNET IS FULL OF THE SAME COMPLAINT AT VARIOUS STAGES. THE VEHICLE HAS A FAULTY TRANSMISSION - AND SHOULD BE REPLACED. JUST BECAUSE I DRIVE MILES, I AM BEING PENALIZED AND STUCK WITH A FAULTY PRODUCT. MY CAR HAS BEEN DEALER MAINTAINED SINCE I PURCHASED IT NEW IN NOV 2007. PLEASE HELP SATURN OWNERS THAT PURCHASE A VEHICLE IN GOOD FAITH THAT IT WILL WORK. WE NEED TRANSMISSIONS REPLACED FOR OUR CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733913July 14, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE SUN ROOF LEAKS AND A LARGE AMOUNT OF WATER HAD COLLECTED INSIDE THE BATTERY TERMINAL WHICH IS LOCATED UNDER AND BEHIND THE FRONT PASSENGER'S SEAT. SINCE THEN, WATER CONTINUES TO LEAK IN FROM THE SUN ROOF "TUBES" WHICH HAVE BEEN CLEANED OUT SEVERAL TIME. I HAVE HAD WATER THAT PUDDLES UNDER THE CARPETING IN THE FRONT AND REAR SEAT AND HAS EFFECTED THE ELECTRICAL. THERE ARE NUMEROUS INSTANCES POSTED AND YOUTUBE VIDEOS OF FOLKS WHO HAVE ALSO DEALT WITH THIS ISSUE. IT'S A SHAME THAT IT HAS NOT BEEN ADDRESSED. GM HAS NO RESOLUTION AND THE DEALERSHIP CHARGES $50 TO "BLOW OUT THE LINES" I.E. USING AN AIR HOSE TO BLOW AIR THROUGH THE TUBES. IT'S OBVIOUS THE SUN ROOF IS NOT PROPERLY SEALED AND THE TUBES (DRAINS AS THEY ARE REFERRED TO BY THE DEALERSHIP) ARE NOT FULL PROOF. THE WATER ALSO LEAKS FROM THE SIDE AIRBAG CURTAINS AND THE SUN ROOF CONTROL PANEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733657July 13, 2015
UNKNOWN OR OTHER
THE STRUTS ON THE LIFT GATE OF MY SATURN OUTLOOK FAILED TO HOLD UP WHILE MY SISTER AND I WERE LOADING GROCERIES.I SAW THE GATE COMING DOWN AS IT WAS GOING TO STRIKE MY SISTER IN THE HEAD, AND I REACHED FROM THE SIDE TO PREVENT IT FROM CLOSING AND GOT MY INDEX FINGER CRUSHED IN THE LIFT GATE AND NEARLY SEVERED OFF. I STILL TO THIS DAY HAVE MULTIPLE ISSUES WITH MY FINGER.I JUST REVIEVED NOTICE THAT THERE WAS A DEFECT ON THE STRUTS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10733204July 10, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. WHILE DRIVING AT 65 MPH, THE AIR BAG LIGHT FAILED TO ILLUMINATE WHEN A PASSENGER WAS OCCUPYING THE SEAT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732943July 9, 2015
AIR BAGS, SEATS
PASSENGER AIRBAG WILL INTERMITTENTLY NOT ENABLE WITH ADULTS (>120 LBS) IN FRONT PASSENGER SEAT. PRIOR RECALL FOR CONNECTOR UNDER SEAT WAS COMPLETED WHEN ISSUED. DEALER DIAGNOSIS OF CODE FOR "PASSENGER PRESENCE" MODULE FAIL, WITH RECOMMENDATION OF REPLACEMENT OF PASSENGER PRESENCE SEAT ASS'Y AT COST OF $960 - NOT YET COMPLETED. ELEVATED TO GM CUSTOMER ASSISTANCE. APPEARS TO BE A CHRONIC, ~500 PPM ISSUE ON THE 2007-2008 MODEL YEARS OF THE GM LAMBDA PLATFORM (SATURN OUTLOOK, GMC ACADIA, AND BUICK ENCLAVE). RESEARCH OF NHTSA COMPLAINTS AGAINST POSTED SALES QUANTITIES SHOWS THAT THIS ISSUE CONTINUES INTO 2015 FOR THE 2007-08 MODELS, WITH VIRTUALLY NO ISSUES FOR 2009 AND NEWER MODEL YEAR VEHICLES....UPDATED 09/28/15 *BF UPDATED 11/08/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731870July 3, 2015
EXTERIOR LIGHTING
BOTH HEADLIGHTS NO LONGER WORK . . . UNLESS THE WIRES OR JIGGLED. BOTH HEADLAMP WIRE HARNESSES FAIL TO TURN ON BULB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731453July 1, 2015
STEERING
LOSS OF POWER STEERING AT SLOW SPEEDS. GM REPAIR SHOP SAYS IT'S A COMMON PROBLEM. POWER STEERING PUMP REPLACED UNDER WARRANTY BUT RACK AND PINION STEERING NOT COVER EVEN THOUGH THE TWO ITEMS CONTRIBUTE TO EACH OTHERS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730460June 25, 2015
STEERING, AIR BAGS, VEHICLE SPEED CONTROL
TRAVEL US HWY WHEN ENCOUNTERING RAIN CONDITION VEHICLE HAD REAR WHEEL LOSS OF CONTROL INTO HYDROPLANE, WHEN ATTEMPTING TO CORRECT STEERING INTO SKID THE STEERING FAILED TO RESPOND AS IF NO POWER STEERING. THE VEHICLE CRUISE CONTROL WAS ON UNTIL POINT OF FIRST APPLYING BRAKE. THE VEHICLE IMPACTED RAVINE AT FRONTAL IMPACTOF GRILL ATB HIGH SPEED THEN FLIP SIDE OVER SIDE WITHOUT ONE AIR BAG DEPLOYING. DRIVER,PASSENGER SIDE, PASSENGER/DRIVER-SIDE OF SEAT, OR PILLAR POST AIR BAGS FAILED. THE YELLOW AIRBAG INDICATOR LIGHT WAS ALWAYS ON AND BELIEVED TO BE NORMAL. AFTER PRESSING ON-STAR , EMERGENCY CONNECTION FAILED TO WHICH ON-STAR CLAIMS ANTENNA MUST OF BEEN DAMAGED, THOUGH PHOTOS SHOW INTACT. ON STAR COMPLAINT ABOUT FAILURE OF SYSTEM BEEN ON GOING SINCE PURCHASE. COMPLAINT WITH FTC, STATE OF MICHIGAN SOS (SECRETARY OF STATE) AND DEALERSHIP SHORTLY AFTER PURCHASE DEC 24 2014 SAFETY ISSUES TO INCLUDE: FRAYED SEAT BEL,T POWER STEERING SLOPPY AND NOISE, REAR SUSPENSION. DEALER AGREED TO ONLY ADDRESS SEAT BELT, AND REPLACE REAR CONTROL BUSHING ARM ON ONE SIDE. SUFFERED SEVERE NECK, SPINE COMPRESSION FRACTURES, HEAD, KNEE, ANKLE, TWISTED INTESTINE FROM SEAT BELT, LACERATION TO TORSO AND OTHER INJURIES REQUIRING HOSPITALIZATION. GM CONTACT AND OPENED COMPLAINT FILE FOR VEHICLE FAILURES
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10730236June 24, 2015
AIR BAGS
I STARTED THE VEHICLE IN THE AM ON 19 JUN 2015 AND THE "SERVICE AIR BAG" LIGHT WOULD NOT GO OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726151June 19, 2015
ELECTRICAL SYSTEM
MY SATURN WAS DISABLED WHILE DRIVING ON THE FREEWAY DUE TO A CRACKED WAVEPLATE RESULTING IN LOSS OF GEAR WHICH WAS REPAIRED BUT WAS CURRENTLY TURNED OVER FOR REIMBURSEMENT. PROBLEM SOLVED. WHILE MY VEHICLE WAS IN FOR REPAIR THE BODY CONTROL MODULE WAS FOUND TO BE FAULTY AND NEEDED REPLACEMENT. AFTER DISCUSSING THIS WITH MY SERVICE REP AT THE DEALERSHIP, AND PERFORMING RESEARCH I HAVE FOUND THAT THIS IS A HUGE PROBLEM THAT IS NOT BEING ADDRESSED. FAILURE OF THE BCM RENDERED MY VEHICLE DEAD IN THE WATER. THANKFULLY OTHER FAULTY EQUIPMENT HAD ME IN A RENTAL CAR AT THE TIME OF THE ISSUE. I WOULD LIKE THIS ISSUE TO BE INVESTIGATED AND BELIEVE A RECALL IS IN ORDER. TO ME, THE FACT THAT I HAD TO REPLACE THE MODULE AND THERE IS A KNOWN ISSUE ONLY TELLS ME IT WILL HAPPEN AGAIN. I DON'T WANT TO BE LEFT STRANDED AND HAVE MY FAMILY ALONG WHEN IT FAILS THE NEXT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725998June 18, 2015
ELECTRICAL SYSTEM
AC BLOWER STOPPED WORKING DO TO WATER COMING IN FROM SUNROOF. CONTACTED SATURN THEY TOLD ME SINCE IT IS OUT OF WARRANTY THEY CANNOT DO ANYTHING. EVEN IF IT IS A MANUFACTURER DEFECT. WOW UNBELIEVABLE. POOR CUSTOMER SERVICE. DEALER WANTS $75 DO DIAGNOSE THE PROBLEM THEN $700 TO FIX THE WATER LEAK AND $500 FOR BLOWER MOTOR. THEY CAN KEEP THE CAR FOR THOSE PRICES. THIS IS UNACCEPTABLE SOMEONE NEEDS TO REGULATE THESE DEALERS AND CAR COMPANIES BETTER. NO SATURN OR GM FOR MY FAMILY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724332June 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT ALSO STATED THAT THE KEY WAS UNABLE TO BE REMOVED FROM THE IGNITION SWITCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724372June 9, 2015
AIR BAGS
MY SERVICE AIR BAG LIGHT CONTINUES TO COME ON AFTER HAVING BROUGHT IT IN TWICE FOR THE RECENT AIR BAG RECALLS. TODAY I WAS TOLD THAT IT WASN'T RELATED TO THE RECALL, BUT THAT THE PASSENGER PRESENCE MODULE NEEDS TO BE REPLACED. THE COST TO REPAIR/REPLACE IS OVER $900. I WAS TOLD THAT BECAUSE OF THIS PROBLEM, THE AIR BAG MAY OR MAY NOT DEPLOY IN THE EVENT OF A CRASH. I HAVE SEEN NUMEROUS ACCOUNTS ONLINE OF THIS SAME PROBLEM. I BELIEVE THIS IS A DEFECT AND AN IMPORTANT SAFETY CONCERN, NOT A TYPICAL REPAIR SUCH AS BRAKES OR NEEDING NEW TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724035June 8, 2015
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
VEHICLE WAS TRAVELING ON HIGHWAY DRY PAVEMENT WHEN RAIN CONDITION CAME ON SUDDENLY. THE VEHICLE BEGIN TO LOOSE CONTROL AND STEERING WAS SLOPPY WHEN TURNING INTO SKID. THE VEHICLE THEN SLID SIDEWAYS HITTING A DITCH HEAD ON, AT WHICH TIME FRONT AIR BAGS FOR PASSENGER AND DRIVER FAILED TO DEPLOY AT HIGH IMPACT, THE VEHICLE THEN ROLLED THREE TIMES WITH CRUSH ZONES ON THE SIDE AND SIDE IMPACT OR CURTAIN BAGS FAILED TO DEPLOY. THE ROOF, THE SIDE(S), AND FRONT WERE ALL CRUSH IMPACTED AND WITH OUT DEPLOYMENT OF SAFETY MEASURES. LASTLY THE ON-STAR SERVICE FAILED TO NOTIFY OF CRASH FOR EMERGENCY DISPATCH AND SERVICE WAS ACTIVE. THE ANTENNA DOES NOT APPEAR TO OF BEEN CRUSHED, AND SYSTEM SHOULD OF ALERTED AFTER FRONTAL IMPACT AND FAILED. COMPLAINTS WERE LODGE WITH FEDERAL FTC AGAINST THE DEALERSHIP FOR FAILURES TO ADDRESS RECALLS FOR SAFETY EQUIPMENT, (BAGS, SEAT BELTS, TRANSMISSION ETC) ALSO STATE OF MICHIGAN SOS DIVISION FOR AUTOMOTIVE REGULATION (SECRETARY OF STATE) COMPLAINT WAS ALSO FILED WHEN PURCHASING VEHICLE FROM DEALERSHIP PATSY LOU OF FLINT MI DECEMBER 24TH 2014. OCCUPANTS SUFFERED SPINAL AND NECK INJURIES RESULTING FRO ROLL OVER.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10722655June 1, 2015
UNKNOWN OR OTHER
AIR CONDITIONER WENT OUT COMPLETELY AT ONLY 65,000 MILES. THEY RECHARGED THE FREON, BUT IT WENT OUT THREE WEEKS LATER. THERE WAS A FOG-LIKE DISCHARGE FROM THE AC VENTS AT ONE POINT. THE REPAIR IS GOING TO COST $1,500 AND THEY HAVE TO TAKE OUT THE WHOLE DASH TO EVEN DO IT. I'VE READ SIMILAR BREAKDOWNS OF THE AC UNIT FROM THE ACADIA AND ENCLAVE AND TRAVERSE (SIMILAR MODELS). SEEMS LIKE A KNOWN DEFECT WITH IT. GIVEN ALL THE ELECTRICAL COMPONENTS IN CARS NOWADAYS, WHO KNOWS WHAT ELSE THIS MAY RELATE TO OR AFFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721982May 28, 2015
STEERING
ACCELERATED TO GET ON INTERSTATE 41 TO 65 MPH. HEARD A UNUSUAL NOISE. LOST ALL POWER STEERING (PS) , HAD TO USE MANUAL/HARD TO STEER CONTROL. NO WARNING LIGHT CAME ON, NO IDEA OF WHAT WAS HAPPENING. DROVE CAR HOME AT A REDUCED SPEED. CAR MAKER NOTIFIED ME IN SEPTEMBER 2014 THEY HAD A "CAMPAIGN" TO REPLACE PUMPS IF FAILED BEFORE 150,000 MI. I HAD HEARD A PS WHINE NOISE AND HAD TAKEN THE OUTLOOK TO THE DEALER IN FEBRUARY2015, BEFORE THE 150,000 MI AND THEY SAID IF IT FAILED THEY WOULD HONOR THE CAMPAIGN. THEY WOULD NOT LOOK AT THE PS FLUID OR LISTEN TO THE NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717415May 19, 2015
AIR BAGS
MY AIR BAG SERVICE LIGHT CAME ON DISPLAY AWHILE BACK AND I WAS TOLD THAT GM WOULD ISSUE A RECALL BUT SINCE I DIDN'T HEAR FROM THEM I DECIDED TO CALL THEM AND THEY KEPT GIVING ME THE RUN AROUND. I TOLD THEM OF MY CONCERNS AND FOR THE SAFETY OF ME AND MY FAMILY WHILE DRIVING IN THIS OUTLOOK BUT IT DIDN'T SEEM TO MATTER TO THEM. THEY WERE NON-NONCHALANTLY TREATING MY PROBLEMS AS IF IT WERE NOT IMPORTANT TO THEM AND THAT IT WAS MY PROBLEM AND THAT I SHOULD HAVE FIXED IT MYSELF. (HE WAS BEING REAL SHARP WITH ME) SO MUCH THAT I COULD TELL IT WAS GOING TO END UP WITH ME RECEIVING NO HELP FROM HIM AND THE COMPANY. I WISH THAT THEY WOULD OWN UP TO THEIR MISTAKES AND FIX WHATS OBLIGATED TO THEM. GENERAL MOTORS LLC (GM) IS RECALLING CERTAIN MODEL YEAR 2008-2013 BUICK ENCLAVE AND GMC ACADIA AND 2009-2013 CHEVROLET TRAVERSE AND 2008-2010 SATURN OUTLOOK VEHICLES. IN THE AFFECTED VEHICLES, INCREASED RESISTANCE IN THE DRIVER AND PASSENGER SEAT MOUNTED SIDE IMPACT AIR BAG (SIAB) WIRING HARNESSES MAY RESULT IN THE SIAB AND SEAT BELT PRETENSIONERS NOT DEPLOYING IN THE EVENT OF A CRASH. CONSEQUENCE: FAILURE OF THE SIDE IMPACT AIR BAGS AND SEAT BELT PRETENSIONERS TO DEPLOY IN A CRASH INCREASE THE RISK OF INJURY TO THE DRIVER AND FRONT SEAT OCCUPANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716686May 15, 2015
ENGINE, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHILE ACCELERATING FROM A COMPLETE STOP, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED AND AN UNUSUAL NOISE EMITTED. THE VEHICLE BEGAN TO VIBRATE WITH HESITATION AND THEN STALLED. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD, WHERE THE ENGINE WAS TURNED OFF. AFTER WAITING FIVE MINUTES, THE VEHICLE RESTARTED WITH THE ILLUMINATION OF THE ENGINE WARNING INDICATOR. THE FAILURE RECURRED NUMEROUS TIMES. ON A SEPARATE OCCASION, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FAILURE COULD POSSIBLY BE RELATED TO THE THROTTLE BODY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 187,880.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716117May 13, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING 30 MPH, THE VEHICLE BEGAN TO EXPERIENCE A LOSS OF ACCELERATION WHICH RESULTED IN A LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC; HOWEVER, THE VEHICLE WAS UNABLE TO BE DIAGNOSED. THE FAILURE RECURRED 4 TO 5 TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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