Saturn Ion Complaints

4,344 consumer complaints on file.

#10621078August 9, 2014
UNKNOWN OR OTHER
IN LATE MARCH I CALLED KELLY AUTOMOTIVE, THE DEALERSHIP WHERE I BOUGHT THE SATURN TO SCHEDULE THE RECALL REPAIRS. THEY SAID PARTS WOULD BE AVAILABLE IN A FEW WEEKS. I HAVE CALLED REPEATEDLY TO FIND OUT WHEN THE PARTS WOULD BE AVAILABLE WITH A FEW WEEKS. LATELY, THEY CLAIM I NEVER HAVE CALLED, THEN WHEN I TOLD THEM I WOULD FILE A COMPLAINT THEY FOUND MY REQUEST. THE LAST TWO CALLS, THEY WOULD LOOK INTO IT AND CALL BACK. I NEVER GET RETURN CALLS. I CONTACTED GM AND THEY SAID I HAD TO WORK IT OUT WITH THE DEALERSHIP. JUST BEFORE FILING THIS COMPLAINT, I WENT ONLINE TO WWW.GMINGNITIONUPDATE.COM AND FILED OUT ANOTHER FORM, THIS TIME I REQUESTED SHEPERD'S IN KENDALLVILLE, IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620884August 8, 2014
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER 14E021000 (IGNITION SWITCH). AFTER THE VEHICLE WAS REPAIRED UNDER THE RECALL THE CONTACT STATED THAT HE HAD NOT EXPERIENCED THESE FAILURES UNTIL THE RECALL REPAIR WAS PERFORMED. THE CONTACT STATED THAT THE "AIR BAG" WARNING LIGHTS WERE ILLUMINATED INTERMITTENTLY. THE CONTACT STATED THAT THE HORN BLOWS WITHOUT BEING DEPRESSED AND THE DOORS DID NOT LOCK WHEN THE VEHICLE WAS SHIFTED INTO DRIVE. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT NOTIFIED THE DEALER OF THE FAILURE AND WAS ADVISED THAT THE REMEDY FOR THE RECALL DID NOT HAVE ANYTHING TO DO WITH THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. ...UPDATED 09/19/16 *BF UPDATED 08/28/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621006August 8, 2014
ELECTRICAL SYSTEM
MY CAR LOSES POWER AND THE BATTERY LIGHT COMES ON AND THE CAR STOPS. THE RADIO AND LIGHTS STAY ON. I MUST RESTART THE CAR. IT DOES THIS RANDOMLY. READING IS P0300 SO ANYONE THAT IS HAVING THIS PROBLEM IT MAY BE A BAD IGNITION MODULE. THE IGNITION SWITCH WAS REPLACED ON JULY 14, 2014 AND MADE THIS PROBLEM WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620730August 7, 2014
ENGINE, STEERING
TL* THE CONTACT OWNS A 2003 SATURN ION. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE CONTACT ALSO STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619359August 6, 2014
FUEL SYSTEM, GASOLINE
HAVE FUEL LEAK FUEL LEAK FROM FUEL PUMP MODULE TOP OF TANK DRIPPING AHEADOF LEFT REAR WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618889August 5, 2014
AIR BAGS, ELECTRICAL SYSTEM
TL * THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED THAT ONCE THE VEHICLE WAS STARTED, THE IGNITION AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619013August 5, 2014
EXTERIOR LIGHTING:TURN SIGNAL
TL* THE CONTACT OWNS A 2004 SATURN ION. WHILE DRIVING 25 MPH, THE TURN SIGNALS FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618777August 4, 2014
ELECTRICAL SYSTEM
ABOUT TWO YEARS AGO I STARTED EXPERIENCING PROBLEMS WITH THE IGNITION SWITCH ON MY 2006 SATURN ION 2. THE KEY WOULD GET STUCK IN THERE, OR BE HARD TO PUT IT IN ALL THE WAY BEFORE STARTING THE CAR. AT TIMES THE ENGINE WOULD STAY ON EVEN AFTER KEY WAS OUT AND ALL THE INSTRUMENT CLUSTER LIGHTS WOULD ALL COME ON EVEN WHEN THE ENGINE WAS OFF. SUDDENLY MY INSTRUMENT CLUSTER STOPPED WORKING ALL TOGETHER (ALL GAUGES DEAD) WITH THE EXCEPTION OF THE WARNING LIGHTS. THEY WOULD ALWAYS STAY ON EVEN WHEN CAR WAS OFF AND KEY WAS OUT. LATER, JUST AS SUDDEN THE CLUSTER WORKED FINE AGAIN, ONLY TO DIE A MONTH LATER LEAVING ALL WARNING LIGHTS ALWAYS ON AGAIN. WHILE ALL THIS WAS HAPPENING I WAS STILL HAVING ISSUES WITH THE IGNITION. MECHANIC TOLD ME THAT THE IGNITION SWITCH WAS CAUSING THE CLUSTER TO MALFUNCTION AND EVENTUALLY BURNED IT OUT. BECAUSE OF FINANCIAL ISSUES I WAS UNABLE TO REPLACE THE SWITCH OR THE CLUSTER AT THE TIME. WHEN I RECEIVED THE IGNITION SWITCH RECALL LETTER, I TOOK IT TO GET REPLACED AND EXPLAINED THE CLUSTER SITUATION BUT DEALERSHIP REFUSED TO REPLACE THE CLUSTER AND SAID IT WAS A DIFFERENT ISSUE. FOR MONTHS I HAVE NOT BEEN ABLE TO TELL HOW MUCH GAS I HAVE, HOW FAST I'M DRIVING OR THE TEMPERATURE OF THE CAR. IT'S FRUSTRATING AND EXPENSIVE TO REPAIR. I HAVE STAYED STRANDED ON THE HIGHWAY WITH MY CHILDREN SEVERAL TIMES, BUT GM WILL NOT HELP RESOLVE THE ELECTRICAL ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618518August 3, 2014
ENGINE, AIR BAGS, ELECTRICAL SYSTEM:IGNITION:SWITCH
SATURN ION IGNITION SWITCH HAS BEEN REPLACED TWICE & MY CAR STILL DOES THE KEY STICKS, DOORS WON'T UNLOCK BUT NOW AFTER DEALER DID WORK THE AIR BAGS OFF AND MISFIRE #3 CYLINDER & SHIFTER LOOSE & SHIFTER HANDLE JIGGLES OUT OF PLACE. TIMELINE: MAY 7 2014 ORDERED IGNITION SWITCH MARK CHRISTOPHER CHEVROLET MAY 18 KEY STUCK IGNITION DOORS WOULDN'T UNLOCK - FINALLY ABLE PULL KEY OUT BUT CAR WAS STILL RUNNING WITHOUT KEY TOWED TO MCC CAR NOT SAFE TO DRIVE, MAY 19 4:35PM RECEIVED CALL FROM SERVICE MANAGER STATING CAR IS THERE & PART STILL BACK ORDERED. FROM MAY 19 2014 UNTIL JULY 27 THEY HAD MY CAR. BUT JUNE 4TH STOPPED BY DEALERSHIP AFTER RECEIVING A PARKING TICKET ON MY PLATE #. THE DEALERSHIP TOLD ME MY CAR WAS NEVER TOWED TO THEM. . FOLLOWING DAY THEY CALLED SAID IT WAS THERE. I KEPT CALLING FOR UPDATES OVER NEXT 2 MONTHS NO ONE CALLED ME BACK THAT WAS BECAUSE SERVICE WRITER QUIT & MY PAPERWORK CAR ETC WAS LOST AGAIN. MY CAR IS IN WORSE CONDITION NOW . I'M PERPLEXED AT SITUATION THAT GM ALLOWS DEALERSHIPS GIVE CUSTOMER CAR WAS ALLEGEDLY REPAIRED BACK IN WORSE CONDITION WHERE IS THE MORAL COMPASS I REALLY FEEL UNSAFE & SCARED I MAY CAUSE AN ACCIDENT & HURT SOME INNOCENT PERSON BECAUSE OF MY CAR NOT BEING FIXED PROPERLY. MCC HAS ACKNOWLEDGED CAR ISN'T FIXED RIGHT THEY BACKORDERED SHIFTER BECAUSE THEY SAY THAT'S THE NEW PROBLEM STEMMING FROM IGNITION SWITCH RECALL.... IT'S BEEN PAINFUL AND TIRING STRUGGLE PLUS MY CAR IS WORTH NOTHING NOW 7502.00 3 MONTHS AGO KELLY BLUE BOOK.... NOW THEY WON'T EVEN GIVE ME 3000.00 I'M ALMOST READY TO GIVE UP & JUST TAKE THE LOSS OF MONEY BECAUSE THEY DON'T CARE ABOUT ME, YOU OR ANYONE ON THE ROAD ... HAVING A CONGRESSIONAL INVESTIGATION DID NOTHING BUT INSIGHT THE DEALERSHIPS TO BECOME RUDE & ACCUSE CUSTOMERS OF "WANTING 10YEARS CARS FIXED FOR FREE" QUOTE FROM THE SERVICE MANAGER AT MCC. VERY CONDESCENDING & DISRESPECTFUL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618155August 1, 2014
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTAC STATED THAT THE KEY FAILED TO REMOVE FROM THE IGNITION ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED NO REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14E021000 (ELECTRICAL) AND HAD NOT BEEN ABLE TO SCHEDULE AN APPOINTMENT. THE DEALER INFORMED THE CONTACT THAT THE PART FOR THE RECALL WAS NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617823July 31, 2014
ELECTRICAL SYSTEM
I WENT TO START MY CAR TO GO TO WORK AND THE KEY WOULD NOT MOVE IN THE IGNITION. NOT ONE MILLIMETER. I CHECKED THAT THE WHEELS WERE STRAIGHT, CHECKED THAT IT WAS IN PARK. STILL NO MOVEMENT. MEANING I WAS NOT ABLE TO MOVE THE KEY FORWARD OR BACKWARD. AFTER TRYING AT THE MINIMUM 15 TIMES, I CALLED TRIPLE A AND THEN MY HUSBAND. HE TOLD ME TO CANCEL TRIPLE A AND CONTACT THE DEALER AND HAVE THEM DEAL WITH IT. AS IT WAS ONLY 7:15 AND I HAD TO WAIT UNTIL THE DEALER OPENED AT 9:00. I SAT AND KEPT TRYING TO GET THE KEY TO MOVE. AROUND 8:00 IT JUST SUDDENLY MOVED FORWARD AND THE CAR STARTED. I GUESS I AM FILING THIS COMPLAINT BECAUSE GM INSTALLED THAT WHOLE IGNITION PART THING ON MY CAR ABOUT 2 MONTHS AGO. I'M AFRAID TO CALL THEM BECAUSE WHAT COULD I SAY? THE CAR STARTS FINE NOW. BUT I DON'T SEE HOW I CAN HAVE ANY PIECE OF MIND WORRYING THAT THIS MIGHT OCCUR AT ANY TIME OR ANYPLACE. I HAVE ALSO BEEN WAITING FOR 2 MONTHS FOR A SAFETY RECALL PART(SAFETY RECALL#14115) FOR POWER STEERING THAT MAY SUDDENLY BE LOSS. I HAVE CALLED GM SEVERAL TIMES TO REQUEST A RENTAL OR LOANER VEHICLE AND HAVE BEEN TOLD THAT I AM SAFE IN THE CAR AND IF I AM "GOING FAST" I AM "SAFER". I AM EXTREMELY NERVOUS THAT I COULD BE INVOLVED IN A CRASH OR WORSE AND DRIVE THE CAR EVERYDAY WITH A FEELING OF DREAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616496July 31, 2014
STEERING, ELECTRICAL SYSTEM
2006 SATURN ION. CONSUMER WRITES IN REGARDS TO WAITING FOR IGNITION SWITCH AND POWER STEERING PARTS TO COMPLETE RECALL. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617482July 30, 2014
AIR BAGS
AN ACCIDENT OCCURRED WHILE TRAVELING ON THE TOLLWAY,THE OTHER VEHICLE CAME IN MY LANE,PASSING LANE, JUST AS I WAS PASSING HIM CAUSING MAJOR DAMAGE TO THE RIGHT FRONT,PASSENGER, PART OF THE CAR.THE AIRBAGS ON THE PASSENGER SIDE DID OPEN,NO PROBLEM.,THE DRIVER SIDE AIR BAG SPILT CAUSING THE POWDER TO COME INTO MY FACE.I DID LOSE A TOOTH BUT NEITHER THE OTHER PERSON INSURANCE WOULD NOT PAY FOR IT NOR MY HEALTH INSURANCE . ONE GOOD THING THE IGNITION DID SHUT OFF ,WHICH WAS GOOD BECAUSE THERE WAS A GAS LEAK WHICH COULD HAVE CAUSE A FIRE. I LOST OVERTIME PAY.MY JOB REQUIRES ME TO HAVE ALL MY TEETH BECAUSE I TALK FOR A LIVING. THIS CAUSE UNDO STRESS AND FINANCIAL HARDSHIP *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10616494July 30, 2014
STEERING
2005 SATURN ION. CONSUMER WRITES IN REGARDS TO POWER STEERING CONTROL MODULE REPAIR PROBLEMS. *SMD THE CONSUMER STATED THE POWER STEERING CONTROL MODULE, FAILED TWICE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617522July 30, 2014
ELECTRICAL SYSTEM
2003 SATURN ION. CONSUMER WRITES IN REGARDS TO A REPAIR BILL FOR THE IGNITION DEFECT AND SEEKS REIMBURSEMENT. *SMD UPDATED 08/27/14 THE CONSUMER REQUEST FOR REIMBURSEMENT, WAS APPROVED. UPDATED 11/20/14 UPDATED 01/22/15. *JB UPDATED 01/27/15*JB STATUS UPDATE 02/12/15. *JB THE CONSUMER STATED GM NOW REFUSES TO COMPLY WITH THE AGREEMENT. UPDATED 03/04/15.*JB UPDATED 04/13/15. *JB UPDATED 04/09/15*JB UPDATED 12/28/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617518July 30, 2014
ELECTRICAL SYSTEM, POWER TRAIN
2007 SATURN ION. CONSUMER WRITES IN REGARDS TO IGNITION / SHIFTER PROBLEMS AND REIMBURSEMENT ISSUES. *SMD THE CONSUMER HAD THE IGNITION LOCK CYLINDER AND SOLENOID REPLACED, PRIOR TO THE RECALL, BECAUSE THE KEY WAS GETTING STUCK IN THE IGNITION. ALSO, THE SHIFTER ASSEMBLY HAD TO BE REPLACED, BECAUSE THE KEY CONTINUED TO GET STUCK. THE CONSUMER STATED THERE WERE TIMES, WHERE SHE COULD NOT GET THE VEHICLE TO SHUT OFF, BECAUSE THE KEY WAS STUCK. THE CONSUMER IS SEEKING REIMBURSEMENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617575July 30, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2007 SATURN ION. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO A CURB AND CAUSED A BLOW OUT TO THE FRONT PASSENGER SIDE TIRE. THERE WERE NO INJURIES. THE VEHICLE WAS DIAGNOSED AND RECEIVED A NEW IGNITION SWITCH. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10617709July 30, 2014
STEERING
TL * THE CONTACT OWNS A 2007 SATURN ION. WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HEARD A CHIME SOUND AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT INJURED HER SHOULDER ATTEMPTING TO STEER THE VEHICLE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10617218July 29, 2014
AIR BAGS, ENGINE
TL* THE CONTACT OWNS A 2003 SATURN ION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED AND THE VEHICLE CRASHED INTO A CURB. THE AIRBAGS DID NOT DEPLOY HOWEVER, THE CONTACT WAS NOT INJURED. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 10/2/14*CN THE CONSUMER STATED THE DRIVER RECEIVED AN INJURY TO THE HEAD. THE VEHICLE HAS NOT BEEN FULLY REPAIRED. UPDATED 3/6/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10617228July 29, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2003 SATURN ION. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE TRANSMISSION FAILED AND WAS UNABLE TO SHIFT GEARS. IN ADDITION, ALL OF THE WARNING LIGHTS ILLUMINATED. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Saturn Ion