Ram 3500 Complaints (2022)

187 consumer complaints on file.

#11510289March 6, 2023
POWER TRAIN
My vehicle suffered a complete transmission failure without any warning signs. Transmission completely stoppped working in Downtown Atlanta during rush hour traffic leaving me stranded in middle of 7 lanes of traffic. Vehicle was towed to dealer and diagnosed failure was due to failed snap ring in transmission. It is a known problem in 22'-23' model year Ram 3500, 4500, 5500 trucks. Ram calls it the K1 snap ring TSB. reference attached spreadsheet. Over app. 40 day period 127 trucks have all been confirmed to have same exact issue. Ram has limited supply of repair parts available. Average time to get customers truck back on the road is currently averaging 37 days. my dealer told me to figure 2-3 months of down time. I was told service centers can only order 1 K1 TSB Parts kits every 7 days and they take roughly a month to receive. I was told there are 4 truck in his service center ahead of mine that still need same parts kits ordered. I have been trying for 7 days now (multiple times a day) to get a case agent from Ram customer care to return my calls. Still have not received a return phone call.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510116March 4, 2023
UNKNOWN OR OTHER, POWER TRAIN
Transmission damaged on a brand new truck this is my 2nd truck this happens to they are both at the dealer with a transmission damage dealer is saying parts are in backorder and they have me without a worktruck 2 brand new truck. Dealer have had my truck for over 30 days since Feb 02 23
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508790February 23, 2023
POWER TRAIN
I was pulling our camper from Southern Wisconsin to North Central Oregon for work. While driving through a snow storm, in stop and go traffic outside of Minneapolis, I felt and heard a loud clunk. Vehicle lost gears 1-4, gears 5,6, and reverse were all that were available. It was a dangerous situation due to being stranded in the left lane on I-94 during snow storm with white out conditions. This could have been even worse had the transmission failed while going over the mountains to Oregon. Transmission failed at 9117 miles on 01/03/2023. Expected parts for repair estimated to be 03/22/2023. This is a much bigger problem than is being represented on here with reports. My truck is listed on a spread sheet put together by a fellow member of a Ram truck Facebook group that is tracking these failures. My truck was the third added to the list on 01/05/2023. There are now over 90 trucks on the spreadsheet since then. See spreadsheet attached. Link to living document is: https://docs.google.com/spreadsheets/d/1Xg18aVlccuIj0u6cV4dmxSg0JCR8BoAduc8D8kZoFA0/edit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508754February 23, 2023
POWER TRAIN
TRANSMISSION FAILURE FAILED ON THE HIGHWAY VEHICLE WAS TOWED TO DELAER WHERE PROBLEM WAS CONFIRMED NO WARNING LIGHTS UNTIL TRANSMISSION FAILED. CHECK ENGINE LIGHT CAME ON WHEN FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507973February 18, 2023
POWER TRAIN
The transmission lost gears 1 through 4 on the freeway in traffic. We were going approximately 25mph in the fast lane when it happened. We were lucky enough to have enough speed to make it to the shoulder, but were left stranded on the shoulder. Truck is at dealer needing a transmission replacement that can't be ordered at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507790February 17, 2023
POWER TRAIN
I lost the transmission in my truck. Lost 1st thru 4th gears . I was in reverse and my truck made a loud clunk/bang the dash stated 4wheel drive unavailable. The engine light came on and it went into limp mode. 40mph top speed. I got it to the dealer on 12\23\22 and the truck has been there since. Ram is now claiming no eta of any sort and there is an engineering problem with the transmission. I worry that someone could get injured if the transmission fails at speed of in traffic. Please look into this before someone gets hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507774February 17, 2023
POWER TRAIN
The contact owns a 2022 Ram 3500. The contact stated while driving 40 MPH and towing a 40-ft trailer ascending a mountain, a loud clunking noise was coming from the vehicle. The contact stated that the vehicle decelerated. The contact stated that the vehicle failed to accelerate while depressing the accelerator pedal. The vehicle was driven very slowly to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507258February 14, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 3500. The contact stated that the vehicle was purchased brand new. The contact stated while driving at various speeds after the dealer had delivered the vehicle to him, he felt a significant buzzing sensation. The contact stated that the sensation was extremely strong and had caused him and his friend who was occupying the front passenger seat to have headaches. The vehicle was taken to the dealer the next day. The dealer diagnosed that the vehicle was experiencing an extremely High Electric Magnetic Frequency. The dealer took the dash apart and wrapped it in shielding foil to temper the radiation. However, the failure persisted. Chrysler Regional Representative informed the contact that he could continue to drive the vehicle as it was still performing as designed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 10.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11505853February 6, 2023
POWER TRAIN
I was driving on the interstate and new truck with 170 miles on it just made 2 loud noises and then would not go over 10 miles an hour, Which I think is very dangerous. Now its been at the service station for Ram for a month and the mechanic said this was his 6th truck with under 600 miles with the same problem. And Ram is not doig much to assist me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505097February 2, 2023
POWER TRAIN
While traveling approximately 15 miles per hour transmission locked-up in the middle of the road and would not move. Dash lit-up with check engine lights. Truck was towed to dealership where it was determined that a new transmission was needed and ordered. As of today, the truck has been at the dealership for repair for just under 40 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505032February 1, 2023
POWER TRAIN
On 4 different occasions when accelerating from a stop when we proceed forward slowly vehicle will rev up to 4500 RPM without any forward movement. After coasting to side of road we put vehicle in park and after a few minutes we put it in drive and it will run fine. We have not had any code lights appear or warning signs appear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504875February 1, 2023
POWER TRAIN
Backed out of a parking spot onto a busy road, put the truck in drive and nothing. Transmission failure. ME and my daughter were stuck in the middle of the road and truck would only go in reverse. Had to reverse a u-turn in middle of road and back into parking spot. Dealer confirmed a failure in the transmission and is repairing/ replacing. Upon fruther investigation into this issue online there is a list of truck that this is happening to. Check engine light also came on when vehical would not move.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504661January 31, 2023
POWER TRAIN
We were traveling westbound on the interstate I-10 towards Los Angeles California on Nov 13/22 near Cabazon CA in my 2022 Ram 3500, SRW, 6.7 HO with the Aisin transmission. It was rush hour stop-and-go traffic. I was traveling at a speed of approximately 35mph when a large bang came from under the vehicle. There was an immediate and complete power loss and we had to coast to the shoulder of the road and try to avoid being struck by traffic. Once on the shoulder, I had got out and checked under the vehicle. There was nothing that I could see that was wrong. There was a check engine light that went on. Using a jobber OB2 scanner, codes P0731 (Gear 1 incorrect ratio) and P0732 (Gear 2 incorrect ratio) were present. The truck was towed to the Redlands CDJR dealer for service with only 6700 miles on the odometer. It turned out to require a complete new Aisin transmission. The repair took a month to complete and looks to have been caused by a defective snap ring as per service bulletin 21-002-23 (K1 clutch drum snap ring and K1 input shaft drum sub assembly) although the Redlands CDJR dealer or FCA will not confirm. The bulletin states the affected vehicles are the 2022-23 Ram 3500 pickup, 3500 cab and chassis, and 4500/5500 Cab Chassis trucks. Due to the immediate power loss, with zero warning, we were just able to get to the shoulder of the road and could have easily caused a massive pile up and possible deaths due to the failure. FCA refuses to inspect or confirm that the new transmission (68498560AB) installed in my truck addresses the 21-002-23 service bulletin and said I would need to pay out of pocket for the inspection to occur at a dealer. There are numerous documented cases of newly installed transmissions failing shortly after being "repaired". I believe it would be in the publics best interest that FCA/RAM issue a recall on the effected vehicles as these vehicles are typically used for emergency, commercial and towing application's.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502992January 21, 2023
POWER TRAIN
While driving the transmission went out, not being able to engage or use any forward moving gears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502468January 18, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2022 Ram 3500. The contact stated while driving at approximately 70 MPH the ABS (Anti Lock Brake System) warning light was illuminated. The contact stated that as he slowed to exit the highway he depressed the brake pedal which went to the floorboard. The contact stated that he had no brakes and was only able to stop the vehicle using the brakes on the trailer he was towing. The contact had taken the vehicle to a local dealer, who diagnosed and determined that the rear brake fluid line had become disconnected and that brake fluid had run out of the system which is why he had no brakes. The vehicle was repaired. The contact stated that the brakes failed again while he was on the highway, and again he had to use the trailer brakes to stop the vehicle from running into the back of another vehicle that was ahead of him. The contact stated that he saw the ABS light illuminated and he had also noticed smoke coming from under the vehicle. When the contact had pulled off the highway, he stated that he saw flames issuing from the rear wheel wells. The contact was able to use an onboard fire extinguisher, however, the flames were not controlled. The contact stated that the police and fire department had arrived on the scene and that the flames were put out using water. The contact was not aware if the police or fire department had written any reports. The vehicle was towed back to the same dealer. The vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 37,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11501120January 10, 2023
POWER TRAIN
The contact owns a 2022 Ram 3500. The contact stated while depressing the accelerator pedal, the vehicle made an abnormal sound. Additionally, the vehicle occasionally would not start as needed. The fault code: P0731 (Gear 1 Incorrect Ratio) was retrieved. The vehicle was towed to a dealer, where it was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500840January 9, 2023
POWER TRAIN
The transmission suddenly lost all forward gears while towing 3 utv on a trailer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500225January 4, 2023
ENGINE
DEF warning: see dealer. 125 miles until 5mph max speed. Happened 250 miles to nearest dealer during winter storm in SD and NE. Stranded at night, in storm, in freezing conditions, without available help. This is a potentially fatal situation due to failure of new vehicle despite preparation per vehicle manual. DEF tank 2/3 full, DPF gauge at 0. Eventually towed 135 miles to dealer to have DEF code reset. This is dangerous and very common.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499688January 1, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
This vehicle went back to the dealer numerous times and ultimately was surrendered to Chrysler under lemon law. It had ABS braking issues along with trailer brake problems. At about 8000 miles it started having ABS alarms which cause a bunch of other issues that I feel is a serious safety problem. When the ABS system malfunctions it causes the traction control,4 wheel drive, and trailer brake systems to fail as well. I never brought the vehicle home after the last incident in September 2022 as I felt it was totally unsafe to drive especially with the trailer attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497149December 12, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The vehicle had been parked in the street for several hours. I started the vehicle in order to back it into my driveway for the night and then turned it off (total run time for the operation was most likely under a minute from the time the engine was started until it was shut down). The temperature was relatively cool and I did have to wait for the grid heater to cycle before the engine started. I did not notice any signs, warnings, safety indicators, or dash lights to alert me to any possible problems. Upon exiting the truck I detected a very faint and quickly disipating odor of hot electrical components, similar to a fourescent light ballast that has gone bad. I looked around but didn't see anything. I began retrieving some tools from the rear passenger side of the truck and smelled the same odor but stronger. Over the next 30-40 seconds I began to search for the source and realized that white smoke was now pouring out from under the hood of the truck. I was able to get it to start and pulled it into the street just prior to flames coming from under the hood near the drivers windshield. 911 was contacted as I tried to remove any belongings from the cab. The truck is now a total loss due to fire most likely. The fire and police responded to put the vehicle out but it was almost completely engulfed on their arrival. My insurance company is attempting to gain possession of the vehicle to begin their investigation. The Vehicle has approx 16,900 miles and was Serviced for safety recall Y76 for risk of engine fire on September 21st of 2022. The vehicle had 14,192 miles when it was inspected and passed according to the recall standards at the time. The vehicle has no other history of repairs or service items and has had no other mechanical or electrical problems to date. This was a very close call that could have resulted in the loss of my home, all my possessions, and risked harm to myself and my family if I had not stopped to get tools from the cab.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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