Ram 3500 Complaints (2016)

134 consumer complaints on file.

#11014255August 10, 2017
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2016 RAM 3500. AFTER TOWING A FIFTH WHEEL TRAILER FOR APPROXIMATELY FIVE HOURS, THE VEHICLE FAILED TO IMMEDIATELY RESTART AFTER BEING SHUT OFF AND IN THE PARK POSITION. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT LATER HEARD A LOUD BOOMING SOUND COMING FROM THE REAR OF THE VEHICLE BEFORE FAILING TO DRIVE FORWARD. A SOFTWARE UPDATE WAS PERFORMED ON THE ELECTRONIC TRANSMISSION CONTROL MODULE, BUT THE FAILURE CONTINUED. THE MANUFACTURER AND DEALER (STAFFORD DODGE LOCATED IN FREDRICKSBURG, VIRGINIA) WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000479June 21, 2017
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL* THE CONTACT OWNS A 2016 RAM 3500. WHILE DRIVING VARIOUS SPEEDS, THERE WAS EXCESSIVE EXHAUST FUMES ENTERING THE CABIN OF THE VEHICLE FROM THE ENGINE AND THROUGH THE FIREWALL. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM BOISE (LOCATED AT 222 S. AUTO DRIVE, BOISE, ID 83709) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT IT WAS ACCEPTABLE FOR SOME EXHAUST FUMES TO ENTER THE CABIN OF THE VEHICLE. IT WAS ALSO SUGGESTED BY THE SERVICE ADVISER TO HAVE THE WINDOWS DOWN WHILE OPERATING THE VEHICLE, BUT THE CONTACT FOUND THAT TO BE UNACCEPTABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE ON TWO OCCASIONS AND THE CONTACT RECEIVED CASE NUMBERS: 31719201 AND 31501985. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. UPDATED 08/22/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000292June 20, 2017
WHEELS
REPETITIVE TIRE PRESSURE MONITORING SYSTEM SENSOR FAILURES. 1 REPLACED MAY 2016, 2 REPLACED NOVEMBER 2016, 1 REPLACED MAY 2017, 2 REPLACED JUNE 2017. DODGE NOT FORTHCOMING WITH INFORMATION ON CAUSE AND FIX. FAILURES OCCURRED UNDER VARIOUS CONDITIONS, SOME AFTER SITTING OVER NIGHT, SOME WHILE ON THE HIGHWAY, OTHERS DURING A REST STOP ALONG A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994012June 8, 2017
WHEELS
I BOUGHT 2017 RAM 3500 IN JANUARY 2017 AS A NEW CAR. AFTER 1300 ML I BOUGHT AFTER MARKET WHEELS AND TIRES FROM DISCOUNT TIRE. THEY DID INSTALLED THEM AND CHECKED THEM AFTER. CAR DROW ALMOST FOUR THOUSAND ML DID NOT HAVE ANY PROBLEMS AT ALL. LAST WEEKEND FRONT PASSENGER SIDE WHEEL CAME OFF WHILE TRAVELING AT 80 MILES PER HOUR ON THE FREEWAY. NO SINGLE SINE THAT ANYTHING WAS WRONG WHITH A CAR BEFORE THE INCIDENT, ALL EIGHT STUDS WERE BROKE OFF WHITHIN A SPLIT SECOND, TIRE WAS LOST. I NOTIFIED DEALER AND A TIRE COMPANY AND WHEEL MANUFACTUR ABOUT THIS INCIDENT TO INVESTIGATE . EACH COMPANY BLAMES OTHERS. I'M PERSONALLY BELIEVE THAT PROBLEM DEFECTED STUDS OR WHEEL. I ASKED DISCOUNT TIRE AND CAR MANUFACTUR TO INVESTIGATE, NOTHING DONE YET.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10992326May 30, 2017
STEERING
1ST ALIGNMENT AND TIRE ROTATION @1800MILES "TOE SET", ANOTHER ROTATE THEN OFF SET BALL JOINT BECAUSE IT DEVELOPED A "PULL" AND "CLIMBED CROWN", 3RD ROTATION, WAS TOLD NO MORE ALIGNMENT AVAILABLE WITHIN SPECS, 3,800 MILES NEEDS ROTATION DUE TO OUTER TIRE WEAR, SHIMMY ON MINOR ROAD IMPERFECTIONS HAS JUST BEGAN. FRONT TIRES GET HOT AND OVER INFLATE, TIRE MANUFACTURE CONCERNED, LOWERED PRESSURE #10 BELOW MANUFACTURE PRESS SPECS AND THEY INCREASE ABOVE #85 SPEC AND ARE HOT. NETWORKING WITH OTHER OWNERS AND AFTER MARKET FRONT END MECHANICS DISCOVERING DODGE HAS A FRONT END PROBLEM REDESIGNED IN 17. CHRYSLER REPAIR FACILITY HAS INFORMED ME THAT THEY DODGE HAS A PROBLEM WITH FRONT END, BUT DON'T HAVE A FIX. THE TIRE WEAR IS HIGHWAY MILEAGE AND NO LOADS, NO WEIGHT. TAKING TO 3RD PARTY TO READ ALIGNMENT SPECS AND INSPECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990457May 18, 2017
UNKNOWN OR OTHER
THE TRUCK SEATS ARE VIBRATING REALLY BAD AT 60 TO 70 MPH. THE TRUCK WAS BOUGHT NEW IN NC . I DROVE IT HOME TO FL AND TOOK IT TO THE LOCAL DEALER , THEY BALANCE THE FIRESTONE TIRES AND IT IMPROVED A LITTLE EVERY 5000 I HAD TO ROTATE OR MY TEETH WOULD START TO CHATTER. I INSTALLED MICHELIN TIRE NO IMPROVEMENT. THE TIRE ARE WEARING EVEN, NO VIBRATION IN THE STEERING WHEEL , THIS A TRANSMISSION / TRANSFER CASE / DRIVE SHAFT OR REAR END ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978724April 16, 2017
SEAT BELTS
I WAS TOLD BY DEALER AND CHRYSLER THAT THIS IS ONLY ON THE 3500 RAM . THE SEAT BELT WARNING LIGHT AND THE AIR BAR LIGHT DOES NOT GIVE ANY WARNINGS WHEN PASSENGER PERSON SITS IN THE SEAT. THAT NO CHIME WILL NOTIFY IF SEAT BELT IS UNHOOK ONLY IN PASSENGER SEAT. I CAN'T EVEN PUT THIS PART IN MY VEHICLE BECAUSE NO # FOR IT. THIS TO ME IS A SAFETY ITEM THAT SHOULD BE IN VEHICLE. THE DRIVER SEAT WORKS OK JUST THE PASSENGER SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969841April 1, 2017
ENGINE
FROM DAY 1 THE TRUCK HAS HAD VERY POOR THROTTLE RESPONSE. THE BIG PROBLEM IS ON TAKE OFF. THE TRUCK HAS A DEAD PEDAL WITH A DELAY OF 3 TO 5 SECONDS BEFORE THE TRUCK WILL ACCELERATE. THIS CAN MAKE FOR SOME DANGEROUS SITUATIONS. IN LOOKING FOR A SOLUTION TO THIS PROBLEM I HAVE FOUND THERE IS A HUGE NUMBER OF OWNERS COMPLAINING OF THE SAME THING. IT SEEMS CHRYSLERS RESPONSE HAS BEEN TO IGNORE THE COMPLAINTS AND NOT LOOK INTO A SOLUTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969495March 30, 2017
AIR BAGS
I WAS TRAVELING W/B ON I-78 APPROXIMATELY 45 MPH(IN A SNOW STORM),AND I WAS TRYING TO PASS A TRACTOR -TRAILER.WHEN I WAS ABOUT 150FT FROM HIS TRAILER, THEIR TRACTOR PROCEEDED TO JACK-KNIFE IN FRONT OF ME.HE THEN CAME TO REST ALONG THE JERSEY BARRIER WALL(TRACTOR FACING EAST BOUND IN WEST BOUND LANES AND TRAILER FACING NORTH/SOUTH ACROSS INTERSTATE) , AND I WENT INTO A SKID AND HIT THEIR FRONT END AT ABOUT 35MPH. UPON IMPACT I PUSHED HIM OFF THE WALL AND SPUN HIM IN A 100 DEGREE ROTATION,SO HE WAS FACING W/B OFF THE SHOULDER AND THE TRAILER WAS PARTIALLY IN THE RIGHT LANE OF THE W/B LANES. I CAME TO REST AFTER IMPACT ABOUT 200 FEET AWAY FROM IMPACT AREA. NONE OF MY AIRBAGS DEPLOYED AT ALL. I ALSO HAD MY TRAILER ATTACHED(GOOSENECK) W 8 MOTORCYCLES INSIDE TOTAL WEIGHT(14K) ADDING INERTIA FORCE AND SPEED. WHEN I LOOKED AT THE DAMAGE TO MY TRUCK AND TRAILER,I WAS SURPRISED THE AIR BAGS DIDN'T GO OFF I COULD SEE THE RADIUS ARM(SUSPENSION PIECE THAT HOLDS THE AXLE TO THE FRAME)ON THE DRIVERS SIDE WAS BENT .THE SLEEVE FOR MY GOOSENECK TRAILER WAS BENT ROUGHLY 3/4-1" ( THE SLEEVE IS 4" DIAMETER TUBE AND 1/4" THICK).I DID NOT SEE THE DAMAGE OF THEIR VEHICLE BUT WAS TOLD IT HAD TO BE TOWED FROM THE SCENE.THIS ALL TOOK PLACE AT NIGHT 10:45PM ROUGHLY AND IT WAS UNSAFE TO WALK AROUND DUE TO IT BEING ON THE INTERSTATE AND SNOWING .I AM GLAD THIS DID NOT HAPPEN ON DRY PAVEMENT OR I HIT THE CENTER OF THE TRAILER, BECAUSE THIS COULD HAVE MORE SEVERE. I AM JUST VERY SURPRISED AGAIN THE AIRBAGS NEVER DEPLOYED WITH THE AMOUNT OF FORCE ON IMPACT BETWEEN MY TRUCK AND TRAILER HITTING THE OTHER VEHICLES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10966215March 15, 2017
FUEL/PROPULSION SYSTEM
2016 3500 CUMMINS TURBO DIESEL WITH AISIN AUTOMATIC TRANSMISSION AND 342 GEAR RATIO HAS SLUGGISH ACCELERATION AND WHAT SEEMS TO BE AN UNRESPONSIVE THROTTLE AND WHAT SEEMS TO BE CALLED A DEAD PEDAL OR TORQUE MANAGEMENT SYSTEM, MAYBE TO HELP FUEL ECONOMY TO MEET GOVERNMENT GUIDE LINES. DEALER SAYS IT'S "NORMAL" ACCORDING TO GOOD BROTHERS DODGE WEYMOUTH MA. PULLING OUT INTO TRAFFIC I FEEL I WILL GET INTO A REAR END COLLISION SINCE TRUCK WILL NOT ACCELERATE LIKE EVERY OTHER VEHICLE WHEN YOU STEP ON THE GO PEDAL. PLEASE HELP PROTECT MY KIDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957508February 28, 2017
POWER TRAIN, SUSPENSION, WHEELS
BRAND NEW VEHICLE WITH LESS THAN 1,000 MILES ON IT HAS A VIOLENT SHAKE AT HIGHWAY SPEEDS BETWEEN 62-72 MPH. THREE DIFFERENT RAM DEALERS AND RAM CUSTOMER SUPPORT TEAM STATES THAT THERE IS NOTHING WRONG WITH THE VEHICLE AND IT'S OPERATING AS DESIGNED. POTENTIALLY A SAFETY ISSUE AS THE SHAKE SEEMS TO MAKE THE TRUCK UNSTABLE AT TIMES. THIS IS OCCURRING SPECIFICALLY ON SMOOTH HIGHWAYS AND SEEMS TO BE EVEN WORSE AROUND CURVES. SEEMS TO BE A FAIRLY COMMON ISSUE AMONG LATE MODEL YEAR RAM HEAVY DUTY PICKUP TRUCKS AND SHOULD BE WORTH AN INVESTIGATION. I PURCHASED THIS VEHICLE TO TOW MY TRAVEL TRAILER WITH MY ENTIRE FAMILY IN THE TRUCK AND I'M NOT COMFORTABLE DOING THAT WITH THIS DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954473February 14, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
DELAYED THROTTLE RESPONSE. ALSO FUMES IN CAB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954176February 13, 2017
SUSPENSION
TRUCK HAS A TERRIBLE VIBRATIONS AT HIGHWAY SPEEDS FEELS IF THE TRUCK IS COMING APART I'VE TAKEN THE TRUCK BACK, NEW 1600$ TIRES NO HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954296February 13, 2017
FUEL/PROPULSION SYSTEM
THE DEF TANK SUDDENLY READ EMPTY AND IT WAS OVER 3/4 FULL IT BEGAN TO COUNTDOWN THE WARNING OF REDUCED SPEED IN 200 MILES I WAS DRIVING BETWEEN CA AND AZ AT NIGHT . I WAS OVER 250 FROM ANY TOWN DRIVING AT 65 IT SUDDENLY SLOWED TO 5 MPH. THIS CAUSED VEHICLES TO SWERVE AROUND ME AND BRAKE. I UNDERSTAND YOU DON'T WANT PEOPLE NOT TO USE DEF BUT FOR SAFETY THE VEHICLE SHOULD AT LEAST BE ABLE TO KEEP THE MIN FREEWAY SPEED OF 55. THEN UPON RESTART IDLE ONLY FOR COLD ENVIRONMENT SITUATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954371February 13, 2017
ENGINE, POWER TRAIN
DAILY OCCURRENCE. WHILE DEAD STOPPED AT LIGHT OR IDLING ALONG AFTER LIFTING FOOT OFF OF BRAKE PEDAL, THEN SLOWLY DEPRESSING ACCELERATOR PEDAL, THERE IS A 2-4 SECOND DELAY BEFORE TRUCK STARTS TO ACCELERATE. FEELS LIKE A DEAD PEDAL. THIS HAS BECOME WORSE AS THE TRUCK ACCRUES MILES. WHEN NEEDING TO ACCELERATE QUICKLY, THE PEDAL RESPONSE IS SLOW TO RESPOND AND HAS CAUSED MANY ANXIOUS MOMENTS WITH VEHICLES BEARING DOWN ON MY REAR END. I PRESS THE PEDAL AND WAIT FOR ENGINE TO RESPOND. THE TRUCK IS A DIESEL AND IT DOES NOT FEEL LIKE TURBO LAG. I HAD A 2007 DIESEL AND THIS WAS NOT A PROBLEM AT ALL. I FEEL THAT EVENTUALLY THIS WILL CAUSE OR LEAD ME TO HAVE AN ACCIDENT OF SOME TYPE. EVERY TIME I DRIVE THE TRUCK I HAVE TO MAKE ALLOWANCES FOR THE LACK OF PEDAL RESPONSE, MOSTLY IN CITY, SLOW AND GO DRIVING. ON THE HIGHWAY AT HIGHER SPEEDS THIS PROBLEM DOES NOT SEEM TO BE SUCH AN ISSUE. I BELIEVE THAT RAM NEEDS TO ADDRESS THIS WITH SOME TYPE OF REPROGRAMMING FOR THE ENGINE, DRIVE-TRAIN OR BOTH. THIS TYPE OF PEDAL NON-RESPONSE IS VERY DANGEROUS AND QUITE DISTURBING. THE DEALERS HAVE NO ANSWER TO THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948871February 1, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT STATED THAT THE GEAR SHIFT INDEPEDENTLY SHIFTED FROM THE PARK POSITION TO THE DRIVE POSITION WITHOUT WARNING. AS A RESULT, THE VEHICLE BEGAN TO ROLL FORWARD. THE DRIVER WAS DRAGGED UNTIL THE VEHICLE CRASHED INTO A FENCE. THE DRIVER SUSTAINED LACERATIONS ON THE BODY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE TECHNICIAN STATED THAT THE FAILURE WAS A DRIVER'S ERROR AND UNABLE TO BE DUPLICATED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE SHIFT INTERLOCK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,180.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10947244January 23, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM
ON 1/17/2017 I TOOK MY 2016 RAM 3500 INTO THE SELLING DEALER SERVICE DEPARTMENT (DWAYNE LANE'S EVERETT, WA) TO CHECK FOR THE CAUSE OF A "CHECK TRAILER WIRING" VISUAL AND AUDIBLE WARNING WHICH HAD BEEN PRESENT INTERMITTENTLY WITH BRAKE PEDAL APPLICATION SINCE SHORTLY AFTER PURCHASE OF THE VEHICLE (NEW). WHEN PRESENT, THE DEFECT WOULD OCCUR IF THE VEHICLE WAS STATIONARY OR IN MOTION, PARTICULARLY IN DAMP ROAD CONDITIONS. THE DEALERSHIP SAID THAT, BECAUSE OF THE PRESENCE OF NON-FACTORY OPTIONS, THEY WOULD NOT WORK ON THE VEHICLE UNTIL IT WAS RETURNED TO STOCK CONDITION (MAGNUSON-MOSS WARRANTY ACT VIOLATION) BASED ON THE ADVICE OF CHRYSLER/FCA. I THEN TOOK THE VEHICLE TO THE DEALER WHO INSTALLED THE CAMPER WIRING, WHERE IT WAS DISCOVERED THE THE BLUE WIRE FROM THE BRAKE CONTROLLER TO THE FACTORY INSTALLED 7-PRONG PLUG WAS INSTALLED INCORRECTLY AT THE RAM FACTORY, CAUSING THE FAULT CODE AND A POTENTIAL MALFUNCTION OF THE TRAILER BRAKE SYSTEM. SHOULD THE BRAKES ON A TOWED VEHICLE MALFUNCTIONED IN OPERATION, THERE IS THE VERY REAL POSSIBILITY OF LOSS OF CONTROL, INJURY OR DEATH TO OCCUPANTS AND BYSTANDERS. I HAVE VIDEO OF THE FAULT TAKING PLACE BUT THE FILES ARE TOO LARGE TO ATTACH TO THIS EMAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947265January 23, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
THERE IS AN EXTREME DELAY WHEN PRESSING THE ACCELERATOR AND ACTUAL ACCELERATION OF THE VEHICLE. THERE SEEMS TO BE NO CORRELATION BETWEEN HOW FAR THE ACCELERATOR IS PRESSED AND VEHICLE ACCELERATION. WHEN MERGING INTO TRAFFIC AND ESPECIALLY WHEN PULLING OUT INTO TRAFFIC OR PASSING A VEHICLE. THIS DELAY IS A SEVERE SAFETY PROBLEM. THERE IS A 2-3 SECOND DELAY BETWEEN PRESSING THE ACCELERATOR AND THE VEHICLE ACTUALLY MOVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930080December 5, 2016
POWER TRAIN
WHEN ACCELERATING FROM A DEAD STOP THE ENGINE HAS A 3 TO 4 SECOND LAG. NORMAL RESPONSE RESUMES AFTER THE INITIAL LAG. THIS CONDITION HAS BEEN CONSISTANT THROUGHOUT 2016. TRUCK WAS PURCHASED NEW. PRESENT MILEAGE IS 4500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926511November 16, 2016
AIR BAGS
RAN INTO THE REAR END OF 18 WHEELER DEAD STOPPED IN MIDDLE OF ROAD DRIVING AT A SPEED OF 40 - 45 MPH . MY AIRBAGS DID NOT DEPLOY YET THE COMPLETE FRONT END OF TRUCK WAS BASHED IN AND PROBABLY TOTALED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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