Ram 3500 Complaints (2014)

202 consumer complaints on file.

#11496786December 9, 2022
ENGINE
The Turbo Actuator failed while driving on a two-lane highway without a shoulder to safely pull over. The truck lost power down to a maximum speed of 10mph until I could safely pull off of the highway. The problem has been diagnosed with a OBD2 scanner. No other inspections by police or insurance. The MIL did not turn on until the vehicle was pulled off of the highway and at a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488068October 5, 2022
STEERING
- Steering linkage jam broke while driving. Not sure if available truck is at dealership - I was unable to steer the vehicle while driving. I could have died and killed multiple people if a car crash had occurred - Dealer has acknowledged they inspected the part but did not perform the recall as it was not cracked. This is not the remedy listed on the NHTSA. - No warning lamps or symptoms
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486878September 28, 2022
SUSPENSION:FRONT:SPRINGS:LEAF SPRING ASSEMBLY:HANGER,BRACKET
The contact owns a 2014 Ram 3500. The contact stated while driving 75 MPH, the steering wheel was consistently turning to the left independently. There was no warning light illuminated. The contact veered to the side of the road. The contact stated that upon inspecting the vehicle, he noticed that the front driver’s side wheel was dislocated and turned to the left. The contact stated that upon wiggling the wheel to relocate into the normal position, he noticed that the front track bar bracket had started to detach from the frame. The contact stated that as he readjusted the front wheel, the front track bar bracket was pushed closer to the frame. The vehicle was towed to the residence. The vehicle was then towed to the dealer where it was diagnosed that front track bar bracket needed to be replaced or the entire frame needed to be replaced. The manufacturer was notified of the failure and informed the contact that the vehicle could be repaired under NHTSA Campaign Number: 15V541000 (Steering) however, the dealer advised the contact that the manufacturer denied the request to cover the repair. The vehicle was not repaired. The failure mileage was approximately 300,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458042March 23, 2022
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
The contact owns a 2014 Ram 3500. The contact stated that while towing a trailer filled with horses, the bed had detached from the cab as she pulled into her driveway. When the contact unhooked the trailer, she discovered a 6-inch gap had formed between the cab and the bed of the vehicle. She also discovered cracks on driver’s and passenger’s side frame of the vehicle. The contact called the dealer and was informed that her vehicle was no longer under warranty. No further assistance was provided. The contact then called her insurance provider and was able to drive the vehicle to an independent mechanic for repair. The mechanic replaced the frame and had both sides of the frame steel plated. The manufacturer had yet to be notified of the failure. The vehicle had been repaired. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446334January 5, 2022
STEERING
The contact owns a 2014 RAM 3500. The contact stated that while driving at 35 MPH, the front end of the vehicle started shaking uncontrollably. There were no warning lights illuminated. The contact stated that as he released the accelerator pedal, the brake exhaust turbo engaged, then he depressed the brake pedal. The contact veered to the side of the road, inspected the vehicle, and noticed that the front support track bar bracket was fractured at the A-frame. The contact became aware that the VIN was included in NHTSA Campaign Number: 15V541000 (Steering) before he owned the vehicle; however, the recall repair was not completed at that time because the vehicle had been lifted. The contact stated that the recall repair had been marked as complete though it was not. The manufacturer was notified of the failure and advised the contact that the recall history showed that a reinforcement bracket was not installed over the front track bar bracket; therefore, the recall was not completed. The contact stated that he used a strap and tied the front end of the vehicle and then drove to the dealer that was 1.2 miles away. The dealer diagnosed that the front support track bar bracket was fractured. The dealer informed the contact that the recall repair could not be complete because the previous owner had lifted the vehicle. The dealer submitted a report to the manufacturer stating the recall repair for NHTSA Campaign Number: 15V541000 (Steering) was incomplete because the vehicle had been lifted. The manufacturer updated the recall repair from "Completed" to "Inspected" in the vehicle recall history. The contact drove the vehicle to his hotel. The vehicle was towed to the contact's residence in Florida. The contact stated that the recall repair was not completed on Power Wagon vehicles or vehicles that were lifted by the owners. The vehicle was not repaired. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445973January 3, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I experienced a lack of power and I noticed that the engine temperature jumped by 40F immediately. The EVIC coolant temperature jump rapidly, but I never received a low coolant warning. I pulled the truck off of I-25 Northbound just south of the WY border. I waited for the vehicle to cool and added all of the coolant I had on hand, about 1.5 gallons. I carefully limped into Cheyenne, WY, towing my 40' 5th wheel to a spot where we could stay. I contacted Cowboy Dodge to identify the problem and repair it. The technician looked at my vehicle and he indicated the EGR valve was bad and needed replaced. The repair invoice is attached for reference. We departed Cheyenne after the fix, and we only got 44 miles out of town on I-80 when the engine coolant light illuminated, and the temp started to spike again. I coasted down the pass into Laramie, WY, in an attempt to get into cell service range and to get the truck off of the road if possible. We ended up stranded on I-80 just east of the exit for 4-hours waiting on a tow vehicle that could take us back to Cheyenne, WY, with our RV in tow. The same technician at Cowboy looked at the truck again and he indicated that the EGR cooler had failed. The failure allowed coolant to leak, undetected, into the combustion chamber. This caused carbon deposits, coal-like remnants, to be deposited throughout the motor and it was especially noticeable on the heat exchanger (see attached). This issue cased $7,000+ damage to my truck and I'm still finding issues related to the failure. I've had injectors fail, the heater core needed replaced again (3d), and the truck is smoking on startup with diminished power and sputtering at speed. I've included all Ram 2021 servicing invoices. This situation could have resulted in a catastrophic runaway on the motor resulting in fire. I lucked out by watching the gages. Stellantis (FCA) should be held accountable for their modifications to the Cummins motor causing these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444590December 21, 2021
SUSPENSION
The rear driver's side upper shock mount was found broken during an inspection. The part showed signs of possible metal fatigue, and not a corrosion induced failure, resulting in the metal stem (retaining the upper shock) to "snap" off the welded shock mount bracket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434583September 27, 2021
WHEELS
The component that has failed on this particular vehicle is the factory aluminum wheels manufactured by Alcoa for Mopar specifically for this model vehicle. The front wheels are the ones that are defective on this vehicle, structural cracks form on the outer lip of the wheels, and therefore pose a huge threat to the rim failing violently and the tire losing air or being destroyed in the process. This is the second time a wheel has needed to be replaced because of this issue. This defect has been brought to the attention of both dealership and manufacturer, however neither Dealership nor Manufacture wants to accept responsibility and pay to have the wheel repaired or replaced. Our vehicles are used as commercial vehicles, and are usually towing trailers or heavy loads. Having a front wheel failure during such operations, could pose a huge risk not only to the driver, passengers, and vehicle involved, but also to those surrounding motorist that maybe near or passing by the vehicle during the time of a possible wheel failure. Luckily both cracks have been detected during daily inspections, and none of these issues have resulted in a vehicle accident or injury while vehicle has been traveling down the road. No warning signs were present during the time of repair, and given the fact that the cracks can sometimes be hairline cracks and very hard to notice poses an even bigger threat to those who may not check their wheels on a daily basis, and could very easily be overlooked by the average consumer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431342September 1, 2021
UNKNOWN OR OTHER
The shifter in the vehicle sticks when in park. On several occasions after being parked the shifter will not move to drive or reverse. Moving the steering wheel doesn't help. Only after pulling on the shifter hard does it move. Other drivers with this generation ram have shared on forums they have the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428342August 9, 2021
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owned a 2014 Ram 3500. The contact stated while driving 60 mph, the front passenger’s side wheel detached from the vehicle. The contact pulled the vehicle over to the side of the road. The contact had the vehicle towed to an independent mechanic to be diagnosed. The contact was informed that the lug nuts had sheared off causing the wheel to detach. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421114June 16, 2021
VEHICLE SPEED CONTROL
The acceleration severely lags from a stop. When I’m stopped and try to go the truck hesitates and it’s very dangerous. This problem has been happening on and off for years. It’s very dangerous and unpredictable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385027December 26, 2020
FUEL/PROPULSION SYSTEM
FUEL SENSOR FAILURE AT 52,000 MILES. VEHICLE WAS PARKED FOR 2 DAYS AROUND CHRISTMAS, STARTED DAY AFTER CHRISTMAS AND ENGINE LIGHT IS ON, 'FUEL SENSOR FAILURE' ALERT COMES ACROSS, FUEL GAUGE ON EMPTY WHILE HAVING A FULL TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375475November 19, 2020
SUSPENSION, UNKNOWN OR OTHER
WHEN TRAVELING AT A SPEED OF 50 TO 75 MPH AND DRIVING OVER UNEVEN PAVEMENT OR TRANSITIONS (BRIDGES OR INTERSECTIONS) THAT ARE NOT SMOOTH THE STEERING WHEEL SHAKES VIGOROUSLY. THE SHAKE IS TO THE POINT THAT YOU HAVE TO GRIP IT TIGHTLY TO ENSURE CONTROL OF THE VEHICLE TO MAKE SURE YOU DON'T CAUSE AN ACCIDENT. THE WHEELS WOBBLE BACK AND FORTH VIGOROUSLY JUST LIKE THE STEERING WHEEL. YOU CANNOT PRESS ON YOUR BRAKES UNTIL YOUR SPEED DROPS WHEN YOU LET OFF THE GAS. THIS HAPPENS ON ALL KINDS OF ROADWAYS. THIS FIRST HAPPENED ON 09/15/2016 AND STILL HAPPENS TO THIS DAY. I HAVE VIDEOS OF THIS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375197November 18, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE ODOMETER INDICATOR FAILED TO PROVIDE ACCURATE MILEAGE READINGS. THERE WAS NO WARNING LIGHT ILLUMINATED. JERRY DAMSON FORD (810 N. BRINDLEE MOUNTAIN PKWY, ARAB, AL 35016, (256) 586-6041) AND REFERRED THE CONTACT TO THE MANUFACTURER FOR REPAIR OPTIONS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 13V486000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER TO HAVE THE VEHICLE DIAGNOSED, WHICH WAS STILL PENDING. THE FAILURE MILEAGE 62,369. INVALID VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366935October 28, 2020
WHEELS
ORIGINAL EQUIPMENT NEXEN RODIAN 235/80R17 TREAD DELAMINATED FROM CARCASS CREATING OUT-OF-ROUND TIRE AND SEVERE VIBRATION AT HIGHWAY SPEED. 9600 MILES ON TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328157June 10, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE SEVERAL UNKNOWN DEALERS, INCLUDING LITHIA DODGE LOCATED AT 200 E. CYPRESS AVE, REDDING, CA 96002, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*DT*JB*DT*JB *DT CONSUMER STATED DEALERSHIP WOULD NOT TO ABLE TO FIX THE CAR UNTIL FEB.2021.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326916June 2, 2020
ENGINE
TURBO ACTUATOR FAILED LEAVING US STRANDED WHILE ON VACATION. VEHICLE WOULD NOT RESTART ONCE POWER WAS LOST AND WE HAD TO STOP ON SIDE OF ROAD AND WAIT UNTIL THE ENGINE WOULD START. WE HAD BEEN TAKING THE VEHICLE TO A RAM DEALERSHIP TO TROUBLE SHOOT FROM THE BEGINNING BUT THE PROBLEM CONTINUED TO ACCELERATE OVER A PERIOD OF TIME FINALLY ENDING WITH THE ACTUATOR HAVING TO BE REPLACED. THIS ENGINE SHOULD BE LASTING BUT FAILED AT 109,082 MILES. THE PROBLEM WITH ACTUATOR FAILED US WAY TOO SOON FOR A RAM CUMMINS DIESEL WHICH SHOULD GET AT LEAST 300,000 MILES DURABLE WEAR. THIS VEHICLE HAS NEVER BEEN ABUSED IN ANY WAY AND HAS ALWAYS BEEN PROPERLY SERVICED AT AN AUTHORIZED RAM DEALERSHIP. WE CAME HOME FROM VACATION AND TOOK TRUCK TO DEALERSHIP BECAUSE OF DANDER OF LOSING POWER. WE HAD TO TRAVEL THREE HOURS IN ORDER TO GET HOME FROM VACATION. THEN DO WITHOUT VEHICLE IN ORDER TO HAVE REPAIRED. THE AUTHORIZED DEALER SERVICE DEPARTMENT HAS ALWAYS BEEN EXCELLENT, WE HAVE ABSOLUTELY NO COMPLAINT AGAINST THEIR SERVICE. I ACTUALLY SAW SEVERAL ACTUATORS WAITING TO BE RETURNED TO RAM BECAUSE THEY HAD BEEN REPLACED. I ASKED WHAT THEY WERE AND I WAS TOLD ACTUATORS THAT HAD BEEN REPLACED WAITING TO BE RETURNED UNDER WARRANTY! WHEN THIS HAPPENED TO US I WAS TOLD 2014 VEHICLES HAD NOT BEEN WARRANTED BY RAM. THE VERY FACT THAT THE ACTUATORS WERE FAILING SPEAKS VOLUMES TO ME BECAUSE OBVIOUSLY THERE IS A PROBLEM WITH THE PART. AFTER WAITING ONE YEAR FOR RAM TO ADDRESS THIS PROBLEM IT IS OBVIOUS IT IS BEING IGNORED ON 2014 TRUCKS WHICH HAVE BEEN SOLD FOR POWER AND DURABILITY. IF ONE ACTUATOR GOES BAD THERE IS A RESPONSIBILITY BY RAM TO BACK THEIR PRODUCT. THE CUSTOMER HONORABLY PURCHASED THIS VEHICLE WITH FORETHOUGHT OF ENDURANCE SIMPLY BECAUSE OF THE PACKAGE PROVIDED SUITED FOR THE NEED OF PURCHASE. BY THE WAY, THIS IS THE FIRST RAM PURCHASED BY ME!!! WHAT DO YOU THINK???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323100May 3, 2020
UNKNOWN OR OTHER
IN THE LAST YEAR AND HALF, THE VEHICLE WILL NOT START AFTER DRIVING SOMEPLACE, SEEMS IT DOES THIS EVERY FEW MONTHS, THE ONLY WAY TO GET IT STARTED IS TO EITHER ROCK THE TRUCK OR PUSH IT ABOUT 15 FEET. I'VE HAD IT INTO THE DODGE DEALERSHIP SEVERAL TIMES, THEY CAN'T FIND THE PROBLEM NOR WILL IT NOT START FOR THEM. THIS HAS BECOME VERY FRUSTRATING! I TOW A 39 FOOT TRAILER AND THIS HAS HAPPENED TWICE WITH IT NOT STARTING! HELP PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318275March 16, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V035000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PART WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317315March 10, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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