Porsche Cayenne Complaints

666 consumer complaints on file.

#11626222November 19, 2024
AIR BAGS, UNKNOWN OR OTHER
The leather on my Porsche Cayenne dashboard has shrunk and is pulling away from the front of the dashboard. My mechanic tells me that this is a possible safety issue because if the vehicle is in an accident, the front passenger airbag may not deploy correctly and recommends replacing (expensive). In checking various Porsche online forums, this appears to be a common issue among owners with the more expensive leather dashboards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625932November 18, 2024
AIR BAGS, UNKNOWN OR OTHER
Porsche dashboard leather shrunk and staples pulled out. I was told that if the vehicle was in an accident the airbag might not deploy correctly. The Porsche dealer looked at it and recommended replacing it. This is a very common issue on Porsche Cayennes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621314October 22, 2024
POWER TRAIN, ENGINE, SERVICE BRAKES
The car is very jerky, I bought in for engine or transmission mount because the idle shakes the whole car. They said its normal. Which I don't think it's normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621328October 22, 2024
AIR BAGS, UNKNOWN OR OTHER
Porsche dashboard leather shrunk, shifted position, and staples pulled out. Repair technician said if vehicle was in an accident the airbag might not deploy correctly. Porsche dealer has stated if the dashboard leather material gets in this state, they recommend replacing it. This is a very common issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620392October 17, 2024
AIR BAGS
This is not accident related, but what appears to be a systemic issue related to Cayenne and Macan leather dashboards. The issue is related to delamination of the leather dash cover that can impede the safe deployment of the passenger airbag. Many cars are affected and the repair can be a significant expense to owners (~$10K) for vehicles less than 8 years old. There should be a recall to address a largely unaware owner base for a potential safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620034October 16, 2024
AIR BAGS, UNKNOWN OR OTHER
Dashboard leather shrunk. If the vehicle gets into an accident the airbags might not deploy correctly. Very common issue on the cayenne models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618766October 8, 2024
AIR BAGS, UNKNOWN OR OTHER
Porsche Cayenne dashboard leather shrunk and staples pulled out. The airbag in the dashboard may not deploy properly in the event when there is an accident. Porsche dealer recommended the dashboard to be replaced. Many vehicles have this issue after warranty is out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618475October 7, 2024
AIR BAGS, UNKNOWN OR OTHER
Porsche Cayenne dashboard leather shrunk and staples pulled out. Leather is loose on dashboard. I was told that if the vehicle was in an accident the airbag might not deploy correctly. The Porsche dealer looked at it and recommended replacing it. This is a very common issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615812September 22, 2024
AIR BAGS, UNKNOWN OR OTHER
Porsche leather dashboard shrunk and staples pulled out. I was told by a Porsche service technician that if the vehicle was in an accident, the air bag might not deploy correctly. The Porsche dealer diagnosed it and recommended replacing it. This is a very common issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615239September 18, 2024
POWER TRAIN
The Drive train consists of an engine, transmission, transfercase, driveshafts and differentials. The Transfercase has failed prior to the normal life cycle. Porsche recognizes this problem on this series of SUV and extends the warranty for 10 years and unlimited mileage. Porsche announced this extension in June 2024. However this does not cover the early models in this series 2011-2013 with the same drivetrain and transfercase. So in effect this failure of the transfer case is not covered on 2014 - 2011 Porsche Cayenne's models with the same transfercase because Porsche delayed the notification to customers. Even though the SUV may have low mileage, they will not warranty or cover my failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614240September 12, 2024
EXTERIOR LIGHTING
Last week I took my car to car wash, After that my right passenger side light went off. water went in the rear sound control module and I lost sound too. my gps sound comes from woofer only. I heard from a by other Porsche owners that porsche had recall on rear lights, But I was never informed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612920September 5, 2024
EXTERIOR LIGHTING
**Subject**: Urgent Safety Concern: Headlight Condensation and Water Damage in 2015-2018 Porsche Cayenne 958.2 Dear NHTSA, I am writing to report a serious safety issue with the LED matrix headlights on my 2016 Porsche Cayenne GTS (958.2). The problem involves severe condensation buildup within the headlight assembly, leading to water damage and electrical failures. This defect has caused my headlights to fail, particularly during nighttime driving in heavy rain, which significantly reduced visibility. This failure could have resulted in a major accident, putting my life and the lives of others at risk. The vehicle is available for inspection upon request. The issue first became noticeable after a rainstorm, where condensation started to build up inside the headlights. Despite multiple visits to my local Porsche dealership, where they confirmed the problem and attempted repairs, the issue continues to persist. I also notified Porsche corporate directly, but neither the dealership nor Porsche offered any assistance or permanent resolution. Both have failed to take responsibility for what I believe is a widespread defect, as I have found numerous similar reports from other owners. No warning lights or messages were displayed prior to the headlight failure, which made the issue even more dangerous. Without any prior indication, I was left driving without functioning headlights at night, in poor weather conditions. Given the potential for catastrophic consequences, I strongly urge NHTSA to investigate this issue. A recall or other corrective action is necessary to prevent further risks to drivers. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610533August 23, 2024
ENGINE
The contact owns a 2011 Porsche Cayenne Turbo. The contact stated that while starting the vehicle, the vehicle shuddered abnormally. Additionally, while driving, the vehicle experienced a loss of power steering assist, and the brake pedal was firm while depressed. The vehicle failed to come to a complete stop. The traction control, check engine, oil pressure, and several other unknown warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed that the passenger's side camshaft controller and bolts had failed. The dealer determined that both the driver's and passenger's side camshaft controllers and bolts needed to be replaced. The dealer replaced the camshaft adjusters and bolts under NHTSA Campaign Number: 17V368000 (Engine) associated with the VIN; however, the contact was not satisfied with the remedy for the recall. The contact stated that the dealer failed to recover all the failed bolts inside the engine. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 131,046.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609968August 21, 2024
UNKNOWN OR OTHER
Backup Camera Intermittent, Yes, available for inspection. Unexpected blackout of the screen. Cannot see pedestrians behind when backing out and expecting to see from the camera instead of rear view mirror. Yes, reproduced by the Dealer. Yes, by the Dealer representing the manufacturer. No warning of any kind. First appeared 9/19/23 Unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610103August 21, 2024
AIR BAGS, UNKNOWN OR OTHER
The Porsche Cayenne that equipped with leather dashboard are peeling off over the time. If the vehicle in an accident, the airbag on the passenger side dashboard may not deploy correctly. I am finding many cayenne owners are having this issue. I really hope NTSB can issue a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609423August 19, 2024
SEAT BELTS
Just purchased this vehicle from an independent dealer. Each time I test drove the vehicle, I put my seat belt on and after a few seconds of driving the driver's seat belt would come unlatched. Sales person told me that perhaps I wasn't latching it (false latch). After purchase, it has unlatched during my first day of driving it. I see that there are other customers complaining of the same issue on the NHTSA website.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609566August 19, 2024
ENGINE, POWER TRAIN
When car downshifts from 2nd gear to 1st gear, it lunges / jerks forward, even as brakes are applied. Porsche mechanic and Porsche Cars North America both indicate nothing is wrong with the transmission. THIS IS A CONSTANT ISSUE. EVERYDAY FOR THE LAST TWO WEEKS. EVERY STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608655August 15, 2024
AIR BAGS
Dear NHTSA, I am writing to express a serious safety concern regarding the dashboard of my 2016 Porsche Cayenne S. The leather on the dash has begun to shrink and is no longer fitted properly. This misalignment is causing me significant worry about the potential impact on airbag deployment in the event of an accident. Given the crucial role that the dashboard and its covering play in the proper functioning of the airbag system, this issue could compromise the airbags' deployment or effectiveness. This is not only a major safety concern but also poses a risk of the airbags failing to protect occupants as intended, potentially leading to severe consequences during a collision. I am aware that this problem is not unique to my vehicle, as several other owners of the same model have reported similar issues. The potential impact on safety is alarming, and I believe this requires immediate attention. I kindly request that you investigate this issue urgently and advise on the appropriate resolution to ensure the safety of the vehicle’s airbag system. Prompt action is essential to address this potential risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605224July 29, 2024
AIR BAGS, UNKNOWN OR OTHER
The optional Leather Dashboard is peeling away from the base of the windshield. The cutout in the leather that aligns with the passenger airbag is now out of alignment and there is concern if the airbag will deploy properly in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603601July 21, 2024
UNKNOWN OR OTHER
headlamp wiring and turn signal failures. Big hazard!! Why is in the headlight assembly including the headlight wire harness is corroding due to the heat this is a common issue that I see that’s online. Everyone is having the same issue with the same type of vehicle this needs attention immediately and recalled before the media gets wind of this. The group chats that I am in is starting to do a petition because this was reported to you guys numerous amount of times as I can see in our group chats so please call this recall because it is a safety hazard to the roads. Headlights are going off as we’re driving due to that Issue please give me a email at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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