Porsche Cayenne Complaints

666 consumer complaints on file.

#11653102April 7, 2025
UNKNOWN OR OTHER
The A/C in this 5 year old vehicle no longer works. There are no warning lights or anything to suggest the A/C is no longer functioning, other than turning it on to see if it works. The weather would need to be warm enough to test it. The dealer said it is due to the Evaporator core, and to replace it would cost $8,000.00. Upon search, many others have had this same malfunction. Audi uses the same part in their vehicles and in 2021, they revised their new car warranty to include the A/C evaporator for 10 years/100k miles. Porsche should also commit to this action as they are using the exact same faulty part and these vehicles cost even more than the Audi’s.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652153April 1, 2025
AIR BAGS, UNKNOWN OR OTHER
Porsche dashboard leather has shrunk and now doesn’t properly cover airbag which is a major safety hazard. Porsche said they would not cover cost to replace which they quoted $9k. There are tons of reports of this happening to other Porsche cayenne owners and need to be addressed via recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651850March 31, 2025
UNKNOWN OR OTHER
Rear camera and surround views cameras not working intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649179March 19, 2025
AIR BAGS, UNKNOWN OR OTHER
Dashboard leather has shrunk and removed staples. Dashboard leather is laying on top of airbag and may act as a deterrent to the airbag function. Was informed that the airbag may not deploy correctly. Cost to repair is >$10k due to a common material defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636420January 17, 2025
AIR BAGS, UNKNOWN OR OTHER
Leather dashboard cover is separating from the dashboard with staples being pulled up. I am concerned the airbag in the dash may deploy improperly and/or dangerously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636428January 17, 2025
AIR BAGS
Leather dashboard is shrinking. The cut out for the passenger airbag is no longer in line and will likely result in the airbag not deploying correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636091January 15, 2025
ELECTRICAL SYSTEM
When the weather drops below 0 celsius, the hybrid battery fails with a hybrid battery failure message. The Porsche dealer said this is a known issue and there is no fix. I've been stuck several times in the past 3 years up in the mountains when the temperature drops suddenly and there are no services within 100's of miles to even tow it to get a fix. I just have to wait for the temperature to warm up to start the car. There is currently no bypass to switch to gas only which would solve the issue. If you look at the pic, there is plenty of gas in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635383January 11, 2025
AIR BAGS, UNKNOWN OR OTHER
Porsche dashboard leather shrunk and staples pulled out. I was told that if the vehicle was in an accident the airbag might not deploy correctly. The Porsche dealer looked at it and recommended replacing it. This is a very common issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634723January 7, 2025
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
In-car entertainment, transmissions controls, audio controls, climate controls (front and rear) , car will shut off without turning the key in off position, often times the vehicle will just terminate a call with no warning - no explantion, the rear camera on the screen in reverse show the rear of the car but it stays on for like 10 seconds when moving forward in drive, all of these are selected one the center console but placing your hand and fingers on the panel you accidentally select features or controls - this is dangerous because you hit things that you don't want and is distracting. the entertainment system does not have the features they represent that they do and you are constantly distracted with trying to find a feature that it doesn't have or can't find; using the phone will not allow you to use the keypad until stopped. so what you end up doing is using your iPhone which becomes a safety issue. there are so many problems that I can't message all. If you can give me a link I can't send or upload about 50 videos. I think all around to use the center counsel because hazardous design as to how to use a feature - it's a massive safety issue and hazard. I believe that many owners have been in accidents and caused damages and perhaps deaths. Porsche will not respond after the first call a few months ago. I was told by a dealer to contact the BBB - they told me that Porsche cars of America has a D minus rating and never has responded to customer complaints. I did discover that they made massive changes in the 2024 model. no wonder - I will stop here - will; attach a few photo's but there is no explanation. please help!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633034December 30, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
AT HIGHWAY SPEEDS, RANDOMLY A SERIOUS UNSAFE TO OPERATE 'SERVICE NECESSARY' WARNING APPEARS ON THE INSTRUMENT PANEL AND THE CRUISE CONTROL MALFUNCTIONS; ABRUPTLY SHUTTING OFF. WITH THE SERVICE NECESSARY WARNING INDICATED, THE VEHICLE IS UNSAFE TO OPERATE. THIS UNSAFE VEHICLE IS NOT DRIVE-ABLE WITH CRUISE CONTROL. ERROR WILL GO AWAY ON ITS OWN. THIS BREAKDOWN APPEARS TO BE KNOWN TO PORSCHE BASED ON WHAT I HAVE SEEN ON INTERNET COMMUNITY SITES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632899December 28, 2024
AIR BAGS, UNKNOWN OR OTHER
Porsche dashboard leather shrunk and staples pulled out around passenger side airbag. I was told that if the vehicle was in an accident the airbag might not deploy correctly. The Porsche dealer looked at it and recommended replacing it. This is a very common issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630678December 14, 2024
AIR BAGS, UNKNOWN OR OTHER
Passenger side dash board leather cover has pulled away from dash - thus creating a safety issue with the airbag. Porsche has examined the damage and recommended a repair but will not cover the cost - but did advise that in the event of a accident - they do see a potential problem with the passenger side air bag deploying safely (or not at all). There should be a recall on this by Porsche as it's a safetly issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629837December 10, 2024
EXTERIOR LIGHTING
June 7-8, 2024 driving in rain, the #17- 25 amp headlight fuse blew, leaving my family and me stranded without headlights in the dark on I-70 highway. When headlights quit during this drive and it became Very Very dangerous! After getting the 2015 Cayenne home, I inspected both headlights. Driver's side headlight had a lot of moisture on the inside of lens. The passenger side headlight had about 1 cup of water inside headlight. Reading about Porsche Cayenne headlights leaking online, this issue should be a recall. I am going to take to dealership have them work on unrelated recall. I will ask them to inspect Cayenne. I can not drive this vehicle during inclimate weather or at night for an emergency or otherwise. I have been really busy at work and personally to take 60 miles to dealership. I have another vehicle I have been driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627391November 26, 2024
AIR BAGS, UNKNOWN OR OTHER
The original Porsche leather upper dashboard has shrunk, causing exposed staples, and rippling of the leather , including rippling and bunching of the leather that is covering the passenger dash airbag assembly. I have been informed that in the event of an accident causing airbags to deploy, the passenger airbag would likely not deploy correctly, and further injury could also occur because of exposed staples and hardware that should not be exposed. My Porsche dealer and independent dealer have both advised replacement of dash (for a very large sum of money). I have also taken the vehicle to multiple upholstery shops and all have declined to fix the problem solely due to the airbag risk/liability. This is very common issue for late model porsche full leather option dashes, and specifically Cayenne models seem to be heavily affected. At this point, I am worried about the safety of my vehicle, and continue usage, and the dealer price to fix out of pocket is prohibitive (the part itself from the porsche dealer is >$6000, not including significant labor charges to remove and replace the full dash). Cayenne owners have been quoted over $10,000 to fix the issue from dealers. Thank you for your time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627588November 26, 2024
AIR BAGS, UNKNOWN OR OTHER
Porsche dash material is separating from the substrate of the structure. This material is directly between the airbag and the now loose material on the surface of the dash (leather). Porsche will not repair this and recommends a replacement at an estimated $10,000 USD. There is a significant risk to safety as the now loose upper material will interfere with the deployment of the airbag on the passenger side, adding potential harm and injury to a passenger inside the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627258November 25, 2024
ENGINE
Engine oil leak detected in 2021 @33,195 miles caused by broken aluminum bolts in upper part of timing cover. Repaired by dealer on a “good will” basis for what I was told would have cost me approximately $9-10,000. Oil leak reappeared in 2023 @44,657 miles (less than 12,000 since first leak) caused again by broken aluminum bolts in the lower, upper oil pan, and timing cover. Repair done this time by independent shop at a cost of $6,865.70.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627071November 24, 2024
AIR BAGS, UNKNOWN OR OTHER
Leather of the dashboard began to shrink on both driver and passenger sides. The shrunk leather exposed metal staples used to keep it in place and disfigured the passenger airbag compartment. An independent mechanic suggested that, in case of an accident, an airbag may not deploy correctly and the exposed staples may become a hazard. This appears to be a common problem of Porsche owners with leather dashboards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627046November 23, 2024
AIR BAGS, UNKNOWN OR OTHER
Porsche cayenne leather dashboard shrunk and peeling out. I was told that if the car was in an accident, the airbag might not deploy correctly. This is a common issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626837November 22, 2024
AIR BAGS, UNKNOWN OR OTHER
The dashboard leather has shrunk and the staples are beginning to pull out. I have read that this may keep the dashboard airbag from property deploying in the case of an accident. This is a common issue and the dealers are recommending replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626672November 21, 2024
POWER TRAIN
Everytime when vehicle coming to a stop car lurches forward few feets. It just happens when car downshifts from second to first gear transmission pushes you forward few feets, You just need to be very carefull because it can push you into another vehicle or pedastrian. Porsche is aware of it and have a software update in Europe only but not in USA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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