Mercury Mystique Complaints

1,019 consumer complaints on file.

#745317May 14, 2001
ELECTRICAL SYSTEM:IGNITION
ECT RELAY SWITCH NEEDS REPLACING, DUE TO OVERHEATING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745319May 14, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ENGINE AND ENGINE COOLING:ENGINE
FIRST ENGINE FAILURE OCCURRED WITHOUT WARNING AFTER EXITING THE FREEWAY, DEALERSHIP FAILED TO ACKNOWLEGE ENGINE FAILURE AND INSISTED THE PROBLEM WAS THE BATTERY. ENGINE FAILED AGAIN AFTER PICKING UP CAR FROM DEALERSHIP AFTER THEY HAD IT 3 DAYS. HEAD GASKET WAS REPAIRED AND ENGINED FAILED AGAIN. FORD REFUSES TO TAKE ANY RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888031May 11, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CONSUMER RECEIVED A RECALL LETTER FOR FRONT COIL SPRINGS. A YEAR LATER, WHEN DRIVING HE HEARD A LOUD BANGING NOISE 3 TIMES. TOOK VEHICLE TO DEALER, AND FRONT/BACK COIL SPRINGS WERE BROKEN. DEALER SAID THEY WOULD REPLACE FRONT COIL SPRINGS AND NOT REAR ONES. CONSUMER FELT VEHICLE WOULD STILL BE DANGEROUS TO DRIVE IF REAR WAS NOT CORRECTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#785418May 8, 2001
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
ENGINE FAILED WHILE DRIVING ON THE HIGHWAY, VEHICLE WAS THEN PUSHED TO THE SIDE OF THE ROAD WHERE CONSUMER THEN NOTICED SMOKE AND A HORRIBILE SMELL COMING FROM UNDER THE HOOD, VEHICLE WAS THEN TOWED INTO DEALERSHIP, CONSUMER WAS THEN ADVISED THAT ONLY A BATTERY WAS NEEDED AND SAID NOTHING ELSE WAS WRONG, AFTER THREE DAYS OF DEALERSHIP HAVING THE VEHICLE AND NOT TRYING TO FIND THE CAUSE OF THE THE SMELL AND SMOKE CONSUMER PICKED VEHICLE UP, ON THE WAY HOME THE HEAD GASKET BLEW AND IT WAS TOWED TO A REPAIR SHOP, AFTER THE HEAD GASKET WAS REPAIRED, THE ENGINE STILL SOUNDED BAD, SO CONSUMER TOOK VEHICLE TO ANOTHER SHOP AND IT WAS DETERMINED THAT THE CYLINDER WAS BAD, CONSUMER THEN TOOK VEHICLE BACK TO THE REPAIR SHOP THAT REPAIRED THE HEAD GASKET AND WAS ALSO ADVISED THAT CYLINDER WAS BAD, ON THE WAY HOME THE ENGINE AND BATTERY LIGHT CAME ON, VEHICLE WAS TOWED INTO DEALERSHIP THAT REPLACED THE BATTERY,DEALERSHIP TOLD CUSTOMER THAT THE PEOPLE WHO HAD REPLACED THE HEAD GASKET MUST HAVE DONE SOMETHING WRONG, DEALERSHIP STATES THEY ONLY DID WHAT THEY WERE TOLD TO DO AND THAT WAS TO REPLACE THE BATTERY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744981May 6, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I CONSIDER IT VERY UNUSUAL FOR A VEHICLE TO BREAK BOTH FRONT COIL SPRINGS WITHIN 3 MONTHS OF EACH OTHER.I HAD BOTH REPLACED AT MEINEKE MUFFLER AND BRAKES AT A COST OF APPROX. $230.00.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9002394May 4, 2001
ELECTRICAL SYSTEM:WIRING
WHEN THE A/C WAS ON THE ABS AND TRACTION CONTROL LIGHTS TO TURN ON AND OCCASIONALLY THE BRAKES WOULD GRAB. ABS GRABS THE ENTIRE TIME THE A/C IS ON CAUSING THE CAR TO BE UNSAFE TO DRIVE. POSSIBLE DUE TO RECALL #99M03 ON THE WIRE HARNESS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887546May 4, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING ABOUT 25 MPH ENGINE WILL STALL WITHOUT A PRIOR WARNING. HAS TO DRIVE TO SIDE OF ROAD, AND RESTART ENGINE, AND WILL WORK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744914May 4, 2001
FUEL SYSTEM, GASOLINE:DELIVERY, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
STARTING IN JUNE 2000, WHEN A/C WAS TURNED ON, AN OBNOXIOUS MUSTY ODOR WAS PRESENT, THEN ON 12-09-00 WITH HEATER TURNED ON AND DRIVING 60 MPH TO WORK, BECAME VERY ILL AND DISORIENTED, LATER TAKEN BY EMS, ON 3-27-01, WHEN LEAVING FOR WORK AND TURNING OUT OF DRIVIE WAY, CAR STALLED IN MIDDLE OF STREET AND WOULDN'T START. TOOK TO DEALER FUEL PUMP WAS REPLACED, DASH WAS WARPPED AND HAD TO BE REPLACE BECAUSE ADHESIVE WAS COMING OFF BACK OF DASH, FUMES OR ODORS FROM ANY OF THESE COMPONENTS MAY HAVE CAUSED ME TO BECOME TOTALLY DISORIENTED WHICH CAUSED ME TO HIT A CONCRETE BARRIER WHILE DRIVING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887283May 2, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
FUEL TANK IS LEAKING FUEL, CONSUMER HAD FUEL FILLER LINE REPLACED IN 1998. CURRENTLY, IT NEEDS TO BE REPLACED AGAIN. THERE IS A RECALL, BUT THIS VEHICLE IS NOT AFFECTED DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887128April 30, 2001
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
DASHBOARD INSIDE OF VEHICLE HAS LIFTED UP AND PULLED FROM PANEL. ALSO, VEHICLE CUT OFF WITHOUT PRIOR WARNING. DEALERSHIP WAS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887047April 30, 2001
VEHICLE SPEED CONTROL:CABLES
WHILE TRAVELING AT 25 MPH ACCELERATER CABLES SNAPPED, AND CONSUMER HAD TO PUSH CAR OUT OF TRAFFIC. CONSUMER FELT THIS WAS DANGEROUS BECAUSE SOMEONE COULD REAR END CONSUMER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744700April 29, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CAR NOT RUNNING, IGNITION OFF. COIL SPRING BROKE IN HALF AND POINT OF SPRING EJECTED THROUGH TIRE CAUSING TIRE TO BLOW UP. FORTUNATELY I JUST TURNED THE CAR OFF AND WAS GETTING READY TO ENTER DR. OFFICE. IT WAS ONLY MINUTES AFTER EXITING A HIGHWAY. I WAS JUST SITTING THERE AND HEARD A LOUD EXPLOSION LIKE A GUN SHOT SOUND AND A WOOSH OF THE AIR EXITING THE TIRE IMMEDIATELY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#886618April 24, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:FRONT
FLAT TIRE WHILE DRIVING. WHEN CONSUMER WENT TO CHECK WHAT PROBLEM WAS, HE FOUND OUT THAT COIL SPRINGS SNAPPED AND PUNCTURED TIRE. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK CONSUMER DID NOT HAVE A FLAT TIRE WHILE DRIVING, THE VEHICLE WAS SITTING IN CONSUMER'S GARAGE AND THAT IS WHEN HE NOTICED THE FLAT TIRE, WHILE CHANGING TIRE, CONSUMER NOTICED THAT THE COIL SPRING HAD SNAPPED, WHICH HAD PUNCTURED THE TIRE AND DESTROYED THE WHEEL SPEED SENSOR AND MADE THE VEHICLE NOT BEING ABLE TO MOVE, VEHICLE HAD TO BE TOWED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#886675April 24, 2001
STEERING:LINKAGES:TIE ROD ASSEMBLY
FRONT PASSENGER'S TIE ROD BROKE WHILE DRIVING ABOUT 30 MPH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#886677April 24, 2001
STEERING:LINKAGES:TIE ROD ASSEMBLY
DURING ROUTINE INSPECTION MECHANIC FOUND PASSENGER'S FRONT TIE ROD BROKE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#886464April 23, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
CONSUMER TOOK VEHICLE TO DEALERSHIP TO HAVE RECALL 00V367000 REPAIRS DONE FOR ENGINE OVERHEATING. AFTER RECALL WORK WAS PERFORMED, ENGINE STILL WAS RUNNING HOT. DEALERSHIP STATED THAT ANY ADDITIONAL WORK WAS NOT COVERED UNDER WARRANTY. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#886527April 23, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE DRIVING WOULD HEAR A ROCKING NOISE COMING FROM FRONT OF VEHICLE. THEN, STOPPED, AND FOUND OUT THAT COIL SPRINGS WERE BROKEN WITHOUT A PRIOR WARNING OF THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744429April 23, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I HAVE HAD A PROBLEM WITH THE ENGINE STALLING WHEN OUTSIDE TEMPS EXCEEDS 85 DEGREES AND THE A/C IS ON. THE PROBLEM OCCURS AFTER TAVELING AT HIGHWAY SPEEDS AND THE CLUCH IS DEPRESSED AND THE ENGINE IS ALLOWED TO IDLE. THE ENGINE INTERMITTENLY WILL IMMEDIATELY STALL. THIS CAUSES A PARTIAL LOSS OF BRAKING AND POWER STEERING. THIS HAPPENS ABOUT ONCE A DAY WHEN TEMPS ARE OVER 85. THE PROBLEM HAS BEEN HAPPENING SINCE 1997. THE DEALER HAS LOOKED AT THE CAR 4 TIMES AND HAS TRIED FIXING THE A/C TO RESOLVE THE PROBLEM. THEY SAY THE I NEED TO BRING THE CAR IN WHILE IT IS STALLING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744377April 22, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
BACKING OUT OF DRIVEWAY AND ACCELERATOR STUCK. INDIDUAL COULD NOT REMOVE FOOT FROM PEDAL. IT'S POSSIBLE SHE SOMEHOW TURNED ON THE CRUISE CONTROL AND THATS WHY SHE COULD NOT CONTROL THE CAR. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#886266April 18, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
LEFT COIL SPRING BROKE AND PUNCTURED TIRE. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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