Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10323297April 1, 2010
ELECTRICAL SYSTEM
BRAKE LIGHT SAFETY SWITCH FAILED TWICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322986March 31, 2010
STEERING
GEAR STUCK IN PARK. UPON RELEASE GEAR SHIFT BROKE FROM STEERING COLUMN. $2000 IN REPAIR/DAMAGE. UNABLE TO FIND USED PART AS IT IS SELLS QUICKLY DUE TO THIS BEING A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322364March 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION PROBLEM. LESS THAN 80,000 MILES ON VEHICLE. MAINTENANCE KEPT UP TO DATE. I STARTED THE CAR AND BEGAN TO DRIVE AWAY WHEN SUDDENLY IT WOULD NOT PICK UP SPEED AND IT KEPT JERKING. IT WAS NOT DRIVEABLE AT ESPECIALLY ON A HIGHWAY. EVERYWHERE I WENT TOLD ME IT WAS THE TRANSMISSION. IT COST ME OVER $2,000.00 FOR ANOTHER TRANSMISSION. I AM SHOCKED TO SEE SO MANY OTHERS WITH TRANSMISSION PROBLEMS. I HAD NO PROBLEMS AT ALL WITH THIS VEHICLE UNTIL THIS HAPPENED. I FIND IT STRANGE THAT I NEVER HAD ANY OTHER MAINTENANCE PROBLEMS WITH THIS CAR AND SUDDENLY I LOSE A TRANSMISSION. IT SOUNDS LIKE A RECALL WAS DUE TO MYSELF AS WELL AS THOUSANDS OF OTHERS WITH THIS SAME MAKE AND MODEL. I WAS READY TO MAKE MERCURY MY MAIN CHOICE OF VEHICLE BUT AFTER THIS, I DON'T THINK SO. I WOULD LOVE TO BE INCLUDED IN A CLASS ACTION SUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322078March 25, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED AND THE CONTACT STATED THAT THE GEAR SHIFTER BROKE OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE STEERING COLUMN WAS IN THE PROCESS OF BEING REPLACED. THE FAILURE AND CURRENT MILEAGES WERE 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321668March 23, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE RADIATOR IN THE 2006 FORD EXPLORER/MERCURY MOUNTAINEER IS A WEAK LINK IN THE VEHICLE. MY RADIATOR IS LEAKING AND I'M NOT THE ONLY ONE, I HAVE FOUND OTHER COMPLAINTS OF THIS ON OTHER EXPLORERS AND MOUNTAINEERS OF THIS YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321356March 22, 2010
VISIBILITY:REAR WINDOW WIPER/WASHER
I OWN A 2004 MERCURY MOUNTAINEER. THE HINGES HOLDING THE REAR WINSDHIELD IN PLACE BROKE AND MY WINDSHIELD FELL OUT. I UNDERSTAND THERE WAS A RECALL ON THE FORD EXPLORER FOR THE SAME ISSUE BUT NOT FOR THE MERCURY MOUNTAINEER. SINCE THERE ARE NO RECALLS FOR MY VEHICLE I AM RESPONSIBLE FOR PAYING ON THE REPAIRS AND I FEEL THIS IS A SAFETY RECALL ISSUE. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321438March 22, 2010
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS PARKED THE CONTACT ATTEMPTED TO CLOSE THE WINDSHIELD ON THE REAR LIFT GATE AND IT SHATTERED. THE DEALER WAS NOTIFIED AND INFORMED THE CONTACT THAT NHTSA RECALL # 01I010000, VISIBILITY GLASS, SIDE/REAR HAD ALREADY BEEN SERVICED ON THE VEHICLE. PRIOR TO THE RECENT FAILURE THE CONTACT HAD THE REAR WINDSHIELD REPAIRED ON 4 DIFFERENT OCCASIONS. THE DEALER STATED THAT THE THREE YEARS AGO THE WINDSHIELD RECALL REPAIR WAS SATISFIED. THE MOST RECENT REPAIR WAS MADE IN APRIL OF 2007. THE APPROXIMATE CURRENT AND FAILURE MILEAGES WERE 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320568March 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
OUR 2002 MERCURY MOUNTAINEER'S TRANSMISSION BLEW AFTER 116,000 MILES. WE HAVE SPOKEN WITH SEVERAL TRANSMISSION SHOPS TO GET AN ESTIMATE TO FIX IT AND THEY ALL TOLD US THE MOUNTAINEER IS FAMOUS FOR THIS DEFECT AND NO ONE, INCLUDING NHTSA HAS DONE ANYTHING ABOUT THIS. I THINK IT IS GROSSLY UNJUST THAT A CAR'S TRANSMISSION FAILS AFTER ONLY 90-100,000 MILES AND IT'S SO COMMON THAT IT IS APPARENTLY ACCEPTED. THIS IS WRONG. I AM CERTAIN IF YOU INVESTIGATE THE SHEER NUMBER OF MOUNTAINEERS WITH THIS PROBLEM THAT IT WILL PROMPT A RECALL AND AT LEAST A FIX AT NO COST TO THE UNSUSPECTING OWNER WHO HAS FAITHFULLY MAINTAINED THEIR VEHICLE IN EVERY WAY, ONLY TO HAVE THIS HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320093March 16, 2010
AIR BAGS:FRONTAL
TL*-THE CONTACT OWNS A 2001 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED, AND WHEN THE CONTACTS DAUGHTER, SEATED IN THE PASSENGERS SEAT SECURED THE SAFETY SEAT BELT.AN INADVERTENT DEPLOYMENT OF THE AIRBAG OCCURRED. THE PASSENGER SUSTAINED MINOR INJURIES AND WAS TAKEN TO THE HOSPITAL. THE AUTHORIZED DEALER WAS NOTIFIED OF THE MALFUNCTIONS WHICH THERE WERE NO RESOLUTIONS. THE VEHICLE HAD NOT BEEN DRIVEN SINCE OCTOBER 9, 2009 DUE TO THE SAFETY HAZARD. THE CONTACT CONTINUES TO WAIT FOR A RESPONSE FROM THE AUTHORIZED DEALER. THE VEHICLE HAD NOT BEEN REPAIRED AT THIS TIME. THE FAILURE AND CURRENT MILEAGES WERE 75,000. UPDATED 11/16/10. *LJ
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10319971March 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON THE EARLY MODEL 2002'S GO BAD EARLY. RESEARCH ON THE INTERNET REVEALED MANY MANY COMPLAINTS. I FOUND A FEW THAT SAID THAT FORD WAS AWARE OF THE PROBLEM. REDESIGNED THE TRANSMISSION IN THE MIDDLE OF THE YEAR, BUT WILL NOT CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318822March 11, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. HE HAS EXPERIENCED SEVERAL FAILURES WITH THE VEHICLE. IN AN ATTEMPT TO DIAGNOSE THE FAILURE THE VEHICLE WAS TAKEN TO SEVERAL DIFFERENT REPAIR CENTERS, TO NO AVAIL. WHEN CONTACTING HIS LOCAL DEALER THE CONTACT WAS ADVISED THAT THE VEHICLE WOULD NEED SEVERAL REPAIRS INCLUDING A FAILED RADIATOR, THERMOSTAT, WATER PUMP, BRAKE DRUMS, ROTORS AND A GREASE TREATMENT, ALL AT HIS OWN EXPENSE. THE MANUFACTURER WAS CONTACTED AND WOULD NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000 AND THE CURRENT MILEAGE WAS 107,253.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319097March 11, 2010
FUEL SYSTEM, OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION, LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY, EQUIPMENT
PURCHASED THE 2003 MERCURY MOUNTAINEER IN 2007. WE ONLY DRIVE THE CAR LOCALLY FOR SCHOOL AND WORK AND WITHIN 30 DAYS OF PURCHASE, THE CAR WOULD NOT GO INTO REVERSE. WAS TOLD THE TRANSMISSION WAS SLIPPING AND MADE THE DEALERSHIP/WARRANTY PAY FOR $1600 REPAIR. SINCE THEN THE CHECK ENGINE LIGHT COMES ON EVERY 3 MONTHS. WE GET CHECK FUEL CAP MESSAGE, REPLACED THAT TWICE (LAST ONE FROM ACTUAL FORD DEALERSHIP) BECAUSE THEY TOLD US IT WASN'T THE ORIGINAL FROM THE CAR. CAR LEAKS WATER THROUGH THE REAR WINDOW/ROOF SEAL AND NOW MY LIGHT STAYS ON WHEN I LOCK THE CAR AND IT TELLS ME EVERY TIME WE GET IN THE CAR THAT THERE IS A DOOR AJAR NO MATTER IF WE GET OUT AND RECLOSE ALL 4 DOORS AND BACK DOOR. R&R WHEEL SPEED SENSOR AND BALL JOINTS HAD TO BE REPLACED 8/29/08 FOR $555. JUST RECENTLY HAD MY TRANSMISSION GO OUT AGAIN (12/8/09) AND HAD TO HAVE COMPLETE REBUILD OF A MERCURY TRANSMISSION WHICH COST US ANOTHER $4000. IT STILL SLIGHTLY VIBRATES GOING BETWEEN 30 AND 40 MILES PER HOUR. ALSO THE BACK HATCH HAS CRACKED COMPLETELY DOWN THROUGH THE LOGO. OUR FORD DEALER CHARGES $200 JUST TO LOOK AT THE VEHICLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318779March 10, 2010
SERVICE BRAKES, HYDRAULIC, AIR BAGS
ON DECEMBER OF 2007, I DROVE INTO MY GARAGE AT A SLOW SPEED. I APPLIED THE BRAKES TO BE ABLE TO PARK THE SUV. THE CAR WOULD NOT STOP UNTIL IT HIT THE INNER WALL OF THE HOUSE. THE AIR BAG DID NOT GO OFF AFTER THE IMPACT.. TOOK THE CAR IN AFTER REPAIR TO FRONT OF CAR WAS DONE. THE DEALER'S SERVICE DEPARTMENT COULD NOT FIND ANYTHING WRONG. 01/10/08 ON JUNE 17, 2008, MY HUSBAND WAS PARKING THE CAR TO LET ME OUT TO GO TO THE DOCTOR'S OFFICE, THE SUV WOULD NOT STOP UNTIL MY HUSBAND PUT THE SUV IN PARK AND SHUT THE ENGINE OFF. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10318100March 9, 2010
VEHICLE SPEED CONTROL, AIR BAGS
MY 2004 MERCURY MOUNTAINEER ACCELERATED ON IT'S OWN AS I WAS PULLING INTO A PARKING SPACE. THE VEHICLE MADE A ROARING SOUND. MY FOOT NEVER LEFT THE BRAKE PEDAL AND I COULD NOT STOP IT. I JUMPED THE CURB, WENT OVER A GRASSY AREA, OVER THE SIDEWALK AND DID NOT STOP UNTIL I HIT A CONCRETE BUILDING AT APPROXIMATELY 25-30 MILES PER HOUR. IT CAUSED SIGNIFICANT DAMAGE TO THE BUILDING AND TO THE CAR. AIRBAG DID NOT DEPLOY. I HAVE HAD THE BODY DAMAGE REPAIRED AND MY AUTO INSURANCE HAS PAID OVER $3,000 FOR THAT. MY HUSBAND TOOK IT TO OUR NEAREST FORD DEALER WHERE THEY RAN A DIAGNOSTIC AND IT SHOWED AN ELECTRONIC MALFUNCTION. THEY SAID THE THROTTLE BODY ASSEMBLY NEEDS REPLACING. THE TECHNICIAN DID NOT GIVE US A PRINT-OUT AND SAID HE COULDN'T FIND IT WHEN WE CHECKED BACK LATER. WE CONTACTED FORD MOTOR COMPANY TO SEE IF THEY WOULD PAY FOR THE REPLACEMENT BECAUSE OUR INSURANCE WOULD NOT. THEY ALSO WILL NOT PAY FOR IT, BUT SENT US TO ANOTHER FORD DEALER TO RUN A DIAGNOSTIC ON THE AIRBAGS. AFTER EXPLAINING MY ORDEAL TO THE TECHNICIAN, HE AGREED TO ALSO CHECK THE THROTTLE BODY. HE SAID THEIR DIAGNOSTIC TEST SHOWS NO PROBLEMS WITH THE AIRBAG OR THE THROTTLE BODY! HE ALSO STATED THAT THE FIRST DEALER COULD HAVE WIPED IT FROM THE MEMORY OF THE COMPUTER. AFTER MY HUSBAND SPOKE WITH A CUSTOMER SERVICE REP AT FORD MOTOR COMPANY TODAY, SHE SAID SHE WOULD REQUEST THAT THE DEALER WHO RAN THE FIRST DIAGNOSTIC TEST SEND US A COPY OF THE PRINT-OUT THAT HE COULDN'T FIND FOR US. THE CAR IS GOING BACK INTO THE SHOP TOMORROW AT A LOCAL PRIVATE MECHANIC (NOT A FORD DEALER TECHNICIAN) AND WE WILL TAKE IT FROM THERE. AS OF TODAY, NOTHING HAS BEEN REPAIRED OTHER THAN THE BODY DAMAGE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10317828March 8, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT HAS A 2002 MERCURY MOUNTAINEER. THE CONTACT FEELS THAT THE VEHICLE IS EXPERIENCING THE SAME FAILURE AS RECALL CAMPAIGN (04V442000) ISSUED FOR THE 2002 FORD EXPLORER. THE VEHICLE HAS A CRACK GOING FROM THE GLASS ALL THE WAY DOWN PAST THE MOUNTAINEER EMBLEM ON THE BACK HATCH OF THE VEHICLE. THE CONTACT HAS HEARD OF REAR WINDOWS EXPLODING ON THE FORD VEHICLE BECAUSE OF THIS PROBLEM AND THINKS THIS IS A SAFETY HAZARD FOR THIS VEHICLE. THE FAILURE MILEAGE WAS 52489 AND THE CURRENT MILEAGE WAS 53000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317000March 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2003 MERCURY MOUNTAINEER. I WAS STOPPED TO GET FUEL. I PUT MY SUV IN PARK TO GET OUT. I WAS LEAVING MY KEYS IN IT. WHEN I STEPPED OUT AND WALKED TO THE REAR, MY SUV STARTED ROLLING BACKWARDS. I HAD TO RUN BACK AN JUMP IN IT AND HIT THE BRAKE. I LOOKED AT THE GEAR SHIFTER AN IT DIDN'T GO INTO PARK. IT STOPPED IN THE MIDDLE OF P AND R. IF I HAD LOCKED THE DOORS I WOULD NEVER BEEN ABLE TO GET INSIDE BEFORE IT HIT THE FUEL PUMPS. IT HAS BEEN STOPPING AT THAT SPOT EVERY TIME I PUT IT IN PARK. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10315635March 2, 2010
STEERING:COLUMN
SHIFTING GEARS FROM REVERSE TO DRIVE WHEN GEAR SHIFTER BROKE OFF IN MY HAND LEAVING CAR STUCK IN REVERSE WITH NO WAY OF CHANGING GEARS. HAD TO HAVE COMPLETE STEERING COLUMN REPLACED BECAUSE COLUMN IS NOT DESIGNED TO LET YOU REPLACE THE BROKEN PART ONLY. HAD TO SEARCH FOR THE PART IN JUNK YARDS AND ALL THE COLUMNS THAT COULD BE FOUND IN JUNKYARDS HAD THE SAME TROUBLE BROKEN OFF SHIFTER. HAD TO ORDER A NEW STEERING COLUMN AND I DO HAVE THE OLD COLUMN AND RECEIPTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314979February 28, 2010
SUSPENSION:REAR
REAR COIL SPRING FAILURE - COMPLETELY BROKEN IN TWO POSES A MAJOR SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314683February 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY MERCURY MOUNTAINEER IS HAVING TRANSMISSION ISSUES. I HAVE READ THROUGH EVERYTHING I COULD FIND AND APPARENTLY THIS IS A VERY COMMON PROBLEM WITH THE 2002 FORDS YET THEY ARE UNWILLING TO DO ANYTHING TO FIX IT. I WAS DRIVING DOWN THE FREEWAY WITH MY 7 MONTH OLD DAUGHTER WHEN THE TRANSMISSION DECIDE TO SLIP OUT OF GEAR AND LUCKILY I WAS IN THE SLOW LANE AND ABLE TO GET ONTO THE EMERGENCY LANE WITHOUT GETTING HIT BECAUSE I WAS NO LONGER ACCELERATING OD LIGHT STARTED BLINKING RIGHT BEFORE THIS HAPPENED. I TALKED TO MY MECHANIC AND WAS INFORMED THAT FORDS TRANSMISSION IN 2002 WAS BAD AND HE REBUILD/REPLACES MORE ON THAT VEHICLE THAN ANY OTHER VEHICLE AND THEY SHOULD BE RECALLED. I CALLED FOR AND THEY SAID IN SHORT ITS MY PROBLEM. NOW I AM LOOKING AT A 2000 DOLLAR REPAIR BECAUSE OF FORD NOT DOING ANYTHING ABOUT THERE FAULTY TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312800February 22, 2010
POWER TRAIN
TRANSMISSION SLIPS ON MY 2002 MERCURY MOUNTAINEER 6 CYLINDER AWD. THERE IS A COMMON PROBLEM WITH THIS TRANSMISSION THROUGHOUT 2002 MERCURY MOUNTAINEER OWNERS. WHY HAS THERE BEEN NO RECALL ON THIS TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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