Mercury Milan Complaints

2,579 consumer complaints on file.

#10939484January 3, 2017
SERVICE BRAKES
TL* THE CONTACT OWNED A 2009 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN DEPRESSED. THE DEALER DIAGNOSED THAT THE BRAKES WERE SPONGY, BUT GOOD. ONE MONTH LATER, THE FAILURE RECURRED WHILE DRIVING APPROXIMATELY 35 MPH. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE CRASH ALSO AFFECTED THREE OTHER VEHICLES. THE DRIVER'S SIDE AIR BAG DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW YARD. THE FAILURE MILEAGE WAS 80,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10939524January 3, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 35 MPH, A GRINDING NOISE WAS HEARD WHEN THE BRAKE PEDAL WAS DEPRESSED THE BRAKES BEGAN TO LOSE PRESSURE AND FAILED TO STOP THE VEHICLE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, PUMPED THE BRAKE PEDAL, AND WAS ABLE TO RESUME DRIVING. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS TOLD BY THE TECHNICIAN THAT THE FAILURE COULD BE DUE TO THE ABS PUMP SYSTEM THAT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 192,319. UPDATED 03/07/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939056January 2, 2017
SERVICE BRAKES
WHEN I PRESSED ON THE BRAKE TO STOP THERE WAS A CRACKING SOUND THEN THE BRAKE PEDAL WENT TO THE FLOOR. WHEN I DROVE FORWARD AND PUMPED THE BRAKES THEY WERE ALMOST NORMAL. HAD A MECHANIC CHECK IT OUT AND BRAKES WERE NORMAL TO HIM. DID IT THREE MORE TIMES. WE HAD PADS ROUTERS AND ONE GALIPER ON THE BACK TIRES REPLACED. ALSO BLED ALL 4 BRAKES. WAS OK FOR A FEW DAYS BUT STARTED AGAIN. THIS HAPPENED ON THE HIGHWAY AND ON COUNTRY ROADS.ALSO HAD THE TIRES REBALANCED AND ALIGNED BUT NOTHING CHANGED. I'M AFRAID TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939069January 2, 2017
SERVICE BRAKES, WHEELS, UNKNOWN OR OTHER
ON 12-23-2016, INVOLVED IN A CAR ACCIDENT. GOING DOWN A SLIGHT HILL WHILE IT WAS SNOWING. COULDN'T GET THE VEHICLE TO STOP. PUMPED ON THE BRAKE AND IT WOULDN'T CATCH . WHEN I GOT TO THE STOP SIGN I PRESSED DOWN ON THE BRAKE AND THE VEHICLE SLID THROUGH.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10939082January 2, 2017
SERVICE BRAKES
THE BRAKES DO NOT STOP THE VEHICLE IN THE NORMAL DISTANCE, BUT AN EXTENDED DISTANCE. SINCE 2013 WE'VE HAD NUMEROUS REPAIR/SERVICING VISITS TO CORRECT THE ISSUE. THE MOST RECENT ON SEPTEMBER 22, 2016. HUNDREDS OF DOLLARS HAVE BEEN SPENT TO CORRECT THE SITUATION. AND JUST TODAY, MY WIFE REPORT THE PROBLEM IS AGAIN OCCURRING. ALTHOUGH WE HAVE ENDURED THIS PROBLEM PRIOR, FOR THIS REPORT, THE DATE WILL INDICATE TODAY'S DATE, AS THAT IS THE MOST RECENT OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939110January 2, 2017
SERVICE BRAKES
I UNDERSTAND THERE IS A PRELIMINARY INVESTIGATION CONCERNING BRAKING SYSTEMS IN FORD FUSION AND MERCURY MILAN MODELS FROM THE YEARS 2007 TO 2009. I HAVE A 2009 MERCURY MILAN. TWICE IN AS MANY MONTHS, MY BRAKES "GO SOFT" AFTER DRIVING OVER A ROUGH PATCH OF ROAD (THAT NEEDS TO BE RESURFACED), REQUIRING SUBSTANTIAL PRESSURE ON THE BRAKE PEDAL TO SLOW AND COME TO A STOP. THE "SOFT" BRAKES LAST SEVERAL DAYS AFTER EACH INCIDENT, REQUIRING US TO PUMP THE BRAKES TO GET THEM TO ENGAGE MORE QUICKLY. EVEN AFTER THE BRAKES SEEM TO "RECOVER," THEY TAKE MORE PRESSURE TO ENGAGE THAN BEFORE THE INCIDENTS OCCURRED (AND IS MORE NOTICEABLE AFTER DRIVING OUR 2010 FORD ESCAPE, WHERE THE BRAKES ENGAGE EASILY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939116January 2, 2017
SERVICE BRAKES
ON MORE THAN 5 OCCASIONS WHILE DRIVING ON ROUGH TERRAIN OR A WET SURFACE MY BRAKES WENT SOFT AND FAILED TO STOP MY VEHICLE COMPLETELY. ALL INCIDENTS OCCURRED WHILE DRIVING ON A CITY STREET AT THE SPEED LIMIT. THE VEHICLE WAS TAKEN TO THE MECHANIC TWO TIMES AFTER TWO SEPARATE INCIDENTS AND THERE WAS NO PROBLEM WITH THE BRAKES FOUND. AFTER THE LATEST OCCURRENCE I DID SOME RESEARCH ONLINE AND FOUND OUT THERE WAS A PROBLEM WITH THE ANTI-LOCK CONTROL BRAKING MODULE. WE PAID A TOTAL OF $1,095.05 TO HAVE IT CORRECTED. NOT A PROBLEM SINCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938708December 30, 2016
SERVICE BRAKES
HAD TO REPLACE THE ABS HYDRAULIC CONTROL UNIT. PREVIOUSLY WHEN THE ABS TRIGGERED THE PEDAL WENT SOFT AND THE BRAKING FORCES WAS SIGNIFICANTLY REDUCED. BRAKING RETURNED TO NORMAL AFTER THE CAR WAS SHUTOFF FOR AN HOUR OR SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938712December 30, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 55 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN IT WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY TWO YEARS, BUT THE VEHICLE WOULD EVENTUALLY STOP. THE LAST FAILURE WAS THE WORST OF THEM ALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938774December 30, 2016
SERVICE BRAKES
AS REPORTED BY SEVERAL OTHER MILAN OWNERS , WHICH NHTSA IS CURRENTLY INVESTIGATING, MY BRAKES ARE "SOFT". WHILE IN MOTION AND ATTEMPTING TO BRAKE, THE PETAL GOES TO THE FLOOR, LEAVING ME TO ONLY HOPE MY CAR WILL STOP IN TIME TO AVOID PERSONAL OR VEHICULAR INJURY. I AM A RETIRED FORD ENGINEER AND KNOW THIS IS AN FMVSS, SERIOUS VIOLATION. I HAVE TAKEN IT TO THREE REPAIR SHOPS , INCLUDING TWO FORD DEALERS, AND EACH HAS TOLD ME I NEED A NEW HYDRAULIC CONTROL CYLINDER WHICH IS ABOUT A $2000 REPAIR. THIS REPAIR COST IS ABOUT HALF THE CURRENT VALUE OF THE VEHICLE. I AM HOPING THAT YOUR INVESTIGATION WILL FORCE A RECALL REPAIR AT LITTLE OR NO COST TO ME. I PURCHASED THIS VEHICLE NEW FROM FORD. PLEASE ADVISE ANY OTHER ACTIONS I NEED TO PURSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938821December 30, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 60 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED THREE OTHER TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938833December 30, 2016
SERVICE BRAKES
DURING NORMAL DRIVING CONDITIONS, AT A SPEED OF APPROX 35 MPH IN DRY WEATHER WHEN MY SON PUSHED THE BRAKE PEDAL TO COME TO A STOP THE ABS SYSTEM KICKED IN AND ACTE LIKE IN WET /SLIPPERY CONDITION AND THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. CAR SLOWLY COME TO A STOP. AFTER THAT HE DROVE HOME SLOWLY, BUT COULD NOT DUPLICATE BRAKE ISSUE AGAIN. THIS HAPPENED IN NOVEMBER 17, 2016 AND SINCE THAN THE BRAKES SEEM TO WORK OK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938662December 29, 2016
SERVICE BRAKES
I AM THE OWNER OF A 2007 MERCURY MILAN.IN JANUARY OF 2013 ONE OF MY FRONT WHEELS HIT A SMALL BUMP IN THE ROAD WHILE BRAKING WHICH CAUSED THE ABS SYSTEM TO ENGAGE. IMMEDIATELY AFTERWARDS MY BRAKE PEDAL WENT TO THE FLOOR. I TOOK IT TO THE DEALER AND THEY REPLACED THE BRAKE BOOSTER AND MASTER CYLINDER, WHICH WERE BOTH COVERED UNDER THE EXTENDED WARRANTY. HOWEVER THEY ALSO SAID THAT MY FRONT AND REAR ROTORS AND BRAKE PADS WERE RUINED AND ALL MUST BE REPLACED. THIS WAS NOT UNDER WARRANTY. THE PRICE TAG FOR THIS WAS $604.51. I WAS TOLD IF I GOT THE WORK DONE ELSEWHERE I WOULD VOID THE WARRANTY. SO I PAID THE $604.51. IN JUNE 2016 WHILE GOING DOWN A STEEP HILL I HAD TO BRAKE LIGHTLY WHEN ONE OF MY FRONT WHEELS HIT A SMALL POTHOLE, THE ABS ENGAGED AND AGAIN MY BRAKE PEDAL IMMEDIATELY WENT TO THE FLOOR AGAIN. RESEARCHING THE PROBLEM I FOUND THAT THIS IS A VERY COMMON PROBLEM WITH 2007 MILAN'S AND FUSIONS. THE ABS PUMP IS DESIGNED POORLY AND THE VALVES TEND TO STICK AFTER AN ABS EVENT. FURTHER RESEARCH REVEALED THAT FORD HAS KNOWN ABOUT THIS PROBLEM SINCE 2007 AND CHOSE TO DO NOTHING ABOUT IT. THIS TIME THE COST TO FIX IT COST $112.80. THE DEALER ALSO TOLD ME IF IT HAPPENS AGAIN THE 'HCU/ECU' UNIT WILL HAVE TO BE REPLACED AT A PRICE OF $1900. I AM SURE THAT THIS PRODUCT DEFECT HAS BEEN WELL KNOWN AND DOCUMENTED BY FORD. I'VE PAID A TOTAL OF $717.31 FOR A PROBLEM THAT FORD HAS KNOWN ABOUT FOR THE BETTER PART OF NINE YEARS. I WOULD LIKE TO BE COMPENSATED FOR THESE CHARGES. I WROTE A LETTER TO FORD MOTOR COMPANY ONLY TO GET A GENERIC LETTER BACK STATING THAT I NEED TO GO THROUGH THE DEALER IF I HAVE ANY CONCERNS. I DID THIS ONLY TO BE TOLD THAT ANYONE CAN FIND ANYTHING ON THE INTERNET WHEN I DESCRIBED TO THEM ALL THE OTHER PEOPLE WHO WERE HAVING THE SAME PROBLEM WITH THEIR MILAN. I SAW A RECENT ARTICLE THAT FORD IS BEING INVESTIGATED SO I DECIDED TO WRITE TO YOU ABOUT THIS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938428December 29, 2016
SERVICE BRAKES
THE BREAK VIBRATES WHEN TRYING TO BREAK OVER ROUGH TERRAIN. ALSO THE BREAKING DISTANCE TAKES LONGER. SOME OCCASIONS I HAVE TO PRESS THE BREAK HARD ENOUGH TO COME TO A COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938441December 29, 2016
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE REVERSING THE VEHICLE, THE BRAKE PEDAL WAS DEPRESSED AND THE PEDAL TRAVELED TO THE FLOOR WITHOUT WARNING. THE CONTACT HAD TO PUMP THE BRAKE PEDAL IN ORDER FOR IT TO FUNCTION PROPERLY. THE DEALER DIAGNOSED THAT THE MASTER CYLINDER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 84,202.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938439December 29, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE APPROACHING A RED LIGHT, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. IN ADDITION THE VEHICLE STOPPED INDEPENDENTLY AND THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS PUMP NEEDED TO BE REPLACED THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. UPDATED 05/09/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938468December 29, 2016
SERVICE BRAKES
SEVERAL TIMES OVER THE YEARS I HAVE NOTICED WHILE BREAKING THE PEDAL GOES SOFT. IT HAPPENS SPORADICALLY. WHEN IT HAPPENS WE CHECK BREAK FLUID LEVEL WHICH IS ALWAYS GOOD. WHEN HEARING ABOUT THE CURRENT INVESTIGATION, IT ALL MAKES SENSE. I BELIEVE MY CAR HAS A DEFECT WITH THE ANTI-LOCK SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938475December 29, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE OPERATING THE VEHICLE AND DEPRESSING THE BRAKE PEDAL, THE ABS INDICATOR ILLUMINATED AND THE VEHICLE WOULD NOT IMMEDIATELY STOP. THE BRAKE PEDAL EXTENDED TO THE FLOOR AND THE BRAKING DISTANCE INCREASED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS WAS FAULTY. THE ABS MODULE WAS REPLACED, BUT THE FAILURE CONTINUED. THE MODULE WAS REPLACED WITH THE MANUFACTURER'S UPDATED MODULE AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938485December 29, 2016
SERVICE BRAKES
I DRIVE A 2007 MERCURY MILAN, AND I EXPERIENCED A LOW BRAKE PEDAL AFTER AN ABS EVENT. I WAS TRAVELING AT 25 MPH AND WAS APPROACHING A TRAFFIC LIGHT THAT WAS CHANGING TO RED. I APPLIED THE BRAKES TO STOP AND SLID ON A PATCH OF ICE. MY ABS KICKED IN AND IMMEDIATELY AFTERWARDS MY BRAKE PEDAL FELL TO THE FLOOR. I WAS ABLE TO CONTINUE DRIVING, HOWEVER, I FELT VERY UNSAFE. WHEN PRESSING THE BRAKE PEDAL THERE WAS A SPLIT SECOND OF PRESSURE AND THEN THE PEDAL WOULD FALL TO THE FLOOR. I WAS ABLE TO STOP, HOWEVER, MY STOPPING DISTANCE INCREASED GREATLY. I WAS ABLE TO GET WHERE I WAS GOING BUT I PARKED THE CAR AFTER AND REFUSED TO DRIVE IT. THIS SAME THING HAPPENED TO ME ABOUT A YEAR AGO, BUT AFTER A DAY THE PEDAL CAME BACK AND SEEMED TO BE OPERATING CORRECTLY. I HAD A BRAKE MAINTENANCE DONE, AND EVERYTHING LOOKED FINE. I ASSUMED MAYBE IT WAS A FLUKE. SINCE THAT TIME I HAVE REPLACED ALL PADS AND ROTORS, SO WHEN THIS EVENT HAPPENED AGAIN I KNEW IT HAD TO BE SOMETHING ELSE. I LOOKED AROUND A LITTLE BIT AND IT APPEARS I AM NOT THE ONLY ONE HAVING THIS ISSUE. I HAD THE ABS PUMP REPLACED ABOUT A WEEK AGO, AND SO FAR IT SEEMS TO BE WORKING. THE MECHANIC THAT REPLACED THE PUMP MADE THE CAR GO INTO AN ABS EVENT AND THE BRAKE PEDAL STAYED STIFF. I DO NOT KNOW IF THIS IS THE FIX OR NOT, BUT IT BROUGHT MY BRAKE PEDAL BACK FOR THE TIME BEING. I SINCERELY HOPE NHTSA INVESTIGATES. FINDING YOURSELF WITH A LOW BRAKE PEDAL IS TERRIFYING, ESPECIALLY IN WINTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938504December 29, 2016
SERVICE BRAKES
LIKE IN A RECENT NHTSA NOTICE, MY BRAKES WENT SOFT WHEN BRAKING ON ON UNEVEN PAVEMENT ON A CITY STREET AND I CONTINUED INTO THE INTERSECTION BEFORE STOPPING. NO ACCIDENT OCCURRED. I PUMPED THE BRAKES SEVERAL TIMES AND THE BRAKE PRESSURE RETURNED THOUGH FELT SOFT THE REMAINDER OF THE TRIP OF 10 MILES. THIS ACCURRED IN NOVEMBER OF 2016. I GOT A BRAKE JOB FROM THE FORD DEALER FOLLOWING THIS INCIDENT. I WAS GETTING CLOSE TO NEEDING A BRAKE JOB ANYWAY. AFTER YOUR RECENT NOTICE I'M CONCERNED THAT THE ISSUE STILL EXISTS AND CAN REOCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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