Mercury Milan Complaints

2,579 consumer complaints on file.

#11041762October 31, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041773October 31, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TOWN AND COUNTRY CAR AND TRUCK CENTER (10 CRAFT DR, ALAMOSA, CO 81101; 719-587-1800) STATED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041751October 31, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LINCOLN OF TROY IN TROY, MICHIGAN WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041801October 31, 2017
AIR BAGS
TAKATA RECALL AT THIS TIME, I AM WAITING FOR PARTS TO ARRIVE AT MY DEALERSHIP SO THEY CAN REPLACE MY DEFECTIVE PART. IT HAS BEEN 7 MONTHS AND I'M TOLD BY MY DEALER IT COULD BE FEB. 2018 BEFORE THEY SEE PARTS TO REPAIR THIS SITUATION. GIVEN THAT ONLY A MINOR FRONT END BUMP COULD SET OFF THE PASSENGER SIDE AIRBAG AND POTENTIALLY MAIM OR KILL SOMEONE IN MY CAR IS VERY THREATENING AND SCARY TO THINK ABOUT. IT'S LIKE DRIVING AROUND WITH AN IED IN THE GLOVE BOX! I'D LIKE FORD TO STEP UP AND ASSIST IN GETTING REPLACEMENT PARTS OUT MUCH QUICKER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041828October 31, 2017
AIR BAGS
"TAKATA RECALL" RECALL INCOMPLETE. REMEDY NOT AVAILABLE THE MANUFACTURER IS FILING FOR CHAPTER 11 BANKRUPTCY. I WANT TO GET THIS FIXED BUT NO FIX IS BEING OFFERED. PLEASE RESOLVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041839October 31, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MONTROSE FORD IN FAIRLAWN, 3960 MEDINA RD, FAIRLAWN, OH 44333) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041845October 31, 2017
AIR BAGS
"TAKATA RECALL" RECEIVED A LETTER FROM FORD DATED MARCH, 2017 SAYING WHEN PARTS BECOME AVAILABLE FOR SAFETY RECALL # LISTED IN THE LETTER FORD WOULD NOTIFY ME BY LETTER. THE DEALERSHIP SAYS PARTS HAVE NOT BEEN RECEIVED AS OF OCTOBER. 25, 2017 PROX. THE SERVICE REP SAYS OUT OF FORD'S CONTROL. NO DAMAGE YET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041554October 31, 2017
AIR BAGS
TAKATA RECALL......CALLED DEALERSHIP TO SCHEDULE AN APPOINTMENT TO REPLACE AIRBAG AND WAS TOLD THE PART WASN'T MADE AVAILABLE AND PROBABLY WOULDN'T BE FOR SOME TIME AND THAT I HAD TO WAIT FOR A LETTER FROM FORD. THIS SHOULD BE READILY AVAILABLE SINCE IT IS POTENTIALLY LIFE THREATENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041010October 30, 2017
AIR BAGS
TAKATA RECALL PASSENGER SIDE AIR BAG IS BULGING DASHBOARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041293October 30, 2017
AIR BAGS
TAKATA RECALL - LEGAL NOTICE RECEIVED 10/28/2017 ALERTING TO DEFECT OF TAKATA AIRBAG INFLATORS IN MY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041307October 30, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041362October 30, 2017
AIR BAGS
TAKATA RECALL - I STILL AM BEING TOLD BY MY SERVICING DEALERSHIP (PRIORITY FORD IN NORFOLK, VA) THAT THE PARTS ARE NOT AVAILABLE. THAT IS LUDICROUS. MY CAR MAY NO LONGER BE IN PRODUCTION, BUT IT'S THE MERCURY TWIN TO THE FORD FUSION AND IT'S FORD WHO IS SENDING ME THE RECALL INFO. NOW TAKATA IS IN BANKRUPTCY. THIS HAS BEEN DELAYED ENTIRELY TOO LONG. IT'S ALWAYS THE CONSUMER WHO GETS THE SHORT END OF THE STICK. PLEASE HELP ME GET THIS REPLACEMENT ACCOMPLISHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041333October 30, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/3/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041329October 30, 2017
AIR BAGS
TAKATA RECALL. DEALER SAYS THAT FORD NEVER SUPLLIED REPLACEMENT AIRBAGS AND HAS NO IDEA WHEN TO EXPECT THEM. NOW TAKATA IS GOING CHAP 11 AND I'M WORRIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041358October 30, 2017
AIR BAGS
TAKATA RECALL: CANNOT USE THE PASSENGER SEAT...STILL WAITING FOR REPLACEMENT AIRBAG - DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041393October 30, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. WHILE DRIVING 20 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE DRIVER SIDE AIR BAG RUPTURED INDEPENDENTLY WITHOUT WARNING. AS A RESULT, THE CONTACT WAS BLINDED AND REAR ENDED THE PRECEDING VEHICLE. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED CUTS UNDER THE EYE, NOSE, AND CHIN FROM THE AIR BAG. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BACK HOME. THE VEHICLE WAS TOWED TO TOWN MOTORS INC (400 SOUTH DEAN STREET, ENGLEWOOD, NJ, 07631) WHERE THE DEALER REMOVED THE BLACK BOX FROM THE VEHICLE TO SEND OFF FOR INVESTIGATION. DUE TO THE EXCESSIVE BODY DAMAGE FROM THE COLLISION AND THE REPAIR COST, THE VEHICLE WAS NOT REPAIRED AT THE DEALER EXCEPT FOR THE REPLACEMENT OF THE BLACK BOX. THE DEALER CUT OUT THE AIR BAG FROM THE DRIVER'S SIDE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT AUTO BODY SHOP. THE BODY DAMAGE WAS REPAIRED, BUT THE DRIVER'S SIDE AIR BAG WAS NOT REPAIRED BECAUSE THE BODY SHOP DID NOT PROVIDE THAT TYPE OF SERVICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE AIR BAG EXPLODED DUE TO CONTACT WITH THE OTHER VEHICLE. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE PASSENGER SIDE AIR BAG. THERE WAS NO RECALL NOTICE RECEIVED FOR THE DRIVER'S SIDE AIR BAG. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11041413October 30, 2017
AIR BAGS
TAKATA RECALL BEEN WAITING SINCE I GOT SAFETY RECALL NOTICE DATED JULY 2016 FOR FORD TO CONTACT ME TO SCHEDULE A APPT FOR REPAIR WHEN PARTS ARE AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041399October 30, 2017
AIR BAGS
TAKATA RECALL LOCAL DEALER SAID THEY HAVE NO IDEA WHEN THEY WILL GET REPLACEMENT COULD BE SEVERAL MONTH ON MORE IS THIS CORRECT DEALER SAID SOMETHING ABOUT OUR LOCATION BEING IN A LOW PRORITY AREA THAT DOES NOT SOUND CORRECT IS IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041474October 30, 2017
AIR BAGS
TAKATA RECALL NOTHING HAPPENED , BUT WE HAVE BEEN WAITING FOR A VERY LONG TIME FOR THE PARTS TO BE AVAILABLE TO HAVE THE RECALL DONE! THEN TODAY WE RECEIVED A NOTICE THAT TAKATA IS FILING CHAPTER 11. HOW MUCH LONGER WILL WE HAVE TO WAIT FOR THIS TO BE FIXED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040663October 28, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Milan