Mercury Milan Complaints

2,579 consumer complaints on file.

#11076475March 6, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MATTHEWS CURRIE FORD IN NOKOMIS, FLORIDA 34275 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076583March 6, 2018
SERVICE BRAKES
SOMETHING IS WRONG WITH THE ABS SYSTEM AND THERE HASN'T BEEN ANY RECALL. THERE HAVE BEEN MANY INSTANCES WHERE I APPLIED THE BRAKES AND THE PEDAL WENT ALL THE WAY TO THE FLOOR WHILE THE CAR KEPT MOVING. I WAS DRIVING ABOUT 30 MPH TOWARDS A STOP SIGN AND WHEN I APPROACHED IT I HIT A SMALL BUMP IN THE ROAD AND MY CAR WENT FLYING THROUGH A BUSY INTERSECTION. LUCKILY IT WAS LATE AT NIGHT AND NOBODY WAS OUT BUT NORMALLY THE INTERSECTION IS BUSY. ON ANOTHER INSTANCE, THE BRAKES DID THE SAME THING, THIS TIME NEAR TRAIN TRACKS. SOMEBODY IS GOING TO GET KILLED WHILE TRYING TO BRAKE! FORD NEEDS TO RECALL THESE CARS BEFORE SOMETHING BAD HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076337March 5, 2018
AIR BAGS
TAKIATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076367March 5, 2018
SERVICE BRAKES
I WAS DRIVING HOME FROM WORK WHEN I BEGAN HEARING A NOISE FROM MY PASSENGER SIDE TIRE WHEN I WOULD BRAKE. I PULLED OVER TO SEE IF THERE WAS A FLAT, BUT DIDN'T NOTICE ANYTHING OUT OF THE ORDINARY. I CONTINUED ON THE HIGHWAY HOME AND KEPT HEARING NOISES WHEN I WOULD BRAKE. I TOOK THE EXIT FOR MY NEIGHBORHOOD; WHILE I WAS ON THE ACCESS ROAD SLOWING DOWN TO THE SPEED LIMIT, THE PASSENGER REAR BRAKE LOCKED ON ME. I MADE IT TO A COMPLETE STOP ABOUT 100 FEET FROM THE LIGHT AT THE INTERSECTION. AFTER TURNING ON THE HAZARD LIGHTS, I TRIED TO ACCELERATE, BUT THE CAR DID NOT WANT TO MOVE. I ENDED UP BEING ABLE TO MOVE THE CAR AT A SLOW RATE TO THE STRIP MALL ABOUT A QUARTER OF A MILE AWAY. I CALLED FOR A TOW, BUT ALL THE ONES I REACHED OUT TO HAD AN APPROX. WAIT TIME OF 2 HOURS AND THE DEALERSHIP CLOSED IN 1 HOUR. WHILE DECIDING WHAT TO DO WITH THE CAR, I NOTICED THE ABS LIGHT WAS ON. I WAS ABOUT 5 MINUTES FROM HOME AND DECIDED TO DRIVE THE CAR ONWARD. I TOOK THE CAR AT A SLOW RATE TO TRY AND ENSURE NOTHING HAPPEN. WHEN I TURNED ONTO MY STREET, THE PASSENGER TIRE BLEW OUT AND THE ABS LIGHT TURNED OFF. I DROVE THE LAST FEW FEET HOME AND CALLED A TOW THE FOLLOWING MORNING. THE CAR IS CURRENTLY AT THE DEALERSHIP IN QUEUE TO BE WORKED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075841March 2, 2018
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. ON MULTIPLE OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A GRINDING NOISE IN THE STEERING WHEEL. ALSO, THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DUTRO FORD (132 S 5TH ST, ZANESVILLE, OH 43701, (740) 452-6334) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT NO RECALLS WERE ASSOCIATED WITH THE VIN. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075977March 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED BECAUSE THE INTERIM NOTICE HAD NO TIME FRAME CONCERNING THE REMEDY AND PART AVAILABILITY. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED FOR AN EXTENDED PERIOD OF TIME. THE MANUFACTURER STATED THAT THE PART MAY BE SUPPLIED TO THE DEALER IN SPRING OF 2018. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075980March 2, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074855February 27, 2018
AIR BAGS
2007 MERCURY MILAN, CONSUMER WRITES IN REGARDS TO AIR BAG INFLATOR SAFETY RECALL. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075297February 27, 2018
AIR BAGS, SERVICE BRAKES
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE PEDAL HAD TO BE PUMPED BECAUSE THE BRAKE SYSTEM FAILED TO ENGAGE TO STOP THE VEHICLE. AS A RESULT, THE VEHICLE SLID FORWARD AND THE CONTACT HAD TO APPLY EXTREME FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT INCLUDED IN ANY BRAKE RECALLS OR NHTSA ACTION NUMBER: PE16017 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074537February 23, 2018
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, STEERING
PANEL LIGHT CAME ON,"SERVICE POWER STEERING NOW" WHILE DRIVING,HAD TOWED,RESET, DID THE SAME THE NEXT DAY WHILE DRIVING. REPLACED GEAR AND PINION, NEXT DAY THE SAME PROBLEM OCCURRED, ALMOST HAD A WRECK. CAR HAS 117,000 MILES.NO THE TRACTION LIGHT COME ON. HAD RESET ,SAME PROBLEM. ADVANCE AUTO HAD CODES C1277,C1963,P1450,P0456
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074380February 22, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (AUTONATION LINCOLN CLEARWATER, 2085 GULF TO BAY BOULEVARD, CLEARWATER, FL 33765) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073986February 21, 2018
AIR BAGS, STRUCTURE:BODY, WHEELS
TAKATA RECALL RECIEVED RECALL NOTICE ON JULY 2016 AS OF THIS DATE STILL NO PARTS. RECIEVED LETTER NOVEMBER 2017 NO PASSANGER TO RIDE IN FRONT PASSENGER SEAT. MY VEHICAL WAS IN A CAR ACCIDENT IN DECEMBER 2017 AND THE ON THE DRIVERS FRONT FENDER, THE AIRBAGS DID NOT DEPLOY. WAS NOT SURE IF THEY WERE SUPPOSED TO.THE CAR SLAMED INTO ANOTHER CARS BACK BUMPER ON THE OTHER CARS LEFT SIDE. IT SLID DUE TO ROAD CONDITIONS OF WEATHER. IT WAS AT 3PM ON A ROAD WITH 35 MPH SPEED LIMIT.THE OTHER CAR WAS TURNING WITHOUT A TURN SIGNAL.WE HAD THE CAR REPAIRED THROUGH OUR INSURANCE AT STATE FARM. $4000 DAMAGE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11073855February 20, 2018
AIR BAGS
TAKATA RECALL - GOT A LETTER FROM FORD BACK 5 TO 7 YEARS AGO STATING THAT MY PASSENGER SIDE AIRBAG WAS / NEEDED REPLACEMENT. I'VE BEEN WRITING LETTER AFTER LETTER TO FORD CORP EVERY SIX MONTHS TO A YEAR AND CONTACTING MY HOME DEALERSHIP, GOSCH FORD IN HEMET, CA TRYING TO GET THEM TO REPLACE THIS BAG. THE LAST LETTER I GOT FROM FORD CROP WAS DATED 12/17 WITH AN SRN #16S26 / NHTSAS RECALL 16V-384 STATING THAT IT WAS NOW 'MY RESPONSIBILITY' AND DO NOT LET ANYONE SIT THERE...AND WILL LET ME KNOW WHEN 'PARTS ARE AVAILABLE'. REALLY - HOW LONG IS IT GOING TO TAKE TO GET A "REPLACEMENT BAG"? THIS IS RIDICULOUS. CAN YOU HELP? WE THEIR CLIENTS NEED ACCOUNTABILITY. NOW. DON'T PUT THE BLAME ON US. FORD - GET THE PARTS. I WILL BE HAPPY TO SEND YOU ALL THE LETTERS THAT I'VE SENT OR YOU CAN CONTACT RON/SERVICE MANAGER AT GOSCH/HEMET... I'VE TALK TO HIM SEVERAL TIMES REGARDING THIS PROBLEM/ISSUE AND HE BLAMES IT ON FORD CORP. NOT GETTING HIM/THEM PARTS/AIRBAGS AND MANY CUSTOMERS ARE WAITING FOR THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073758February 20, 2018
SERVICE BRAKES
THE BRAKE WENT TO THE FLOOR WHEN DRIVING THRU WET SURFACE. ABS PROBLEM, CANNOT STOP THE CAR IN TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073577February 19, 2018
AIR BAGS
TAKATA RECALL. I'VE BEEN CALLING THE DEALERS AN MANIFACTURERS ABOUT THIS PROBLEM BUT WITH NO SUCCESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073639February 19, 2018
AIR BAGS
I RECEIVED NOTIFICATION DECEMBER 2017 ABOUT THE ISSUE AND CAR CAN BE FIXED WHEN PARTS ARE AVAILABLE. I CALLED TO CHECK ON THE STATUS TODAY AND THE RECORDING STATED PART WILL NOT BE AVAILABLE UNTIL EARLY SPRING 2018. TMSEVEN MONTHS IS A LONG TIME NOT TO HAVE SOMEONE SIT IN YOUR FRONT SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073477February 18, 2018
AIR BAGS
TAKATA RECALL. I RECEIVED NOTIFICATION FROM MERCURY IN 2015 ABOUT THE RECALL. I CONTACTED APPLE VALLEY FORD LINCOLN IN APPLE VALLEY MINNESOTA (PHONE: 952-431-5900) AND THEY TOLD ME NO REPLACEMENT AIRBAGS ARE AVAILABLE AND WOULD NOT GIVE ME A DATE WHEN THEY WOULD BE AVAILABLE. THE CAR IS UNSAFE TO DRIVE! ADDITIONALLY THEY WOULD NOT PROVIDE ME WITH ANOTHER VEHICLE UNTIL THE AIRBAGS ARE REPLACED. I NEED THE AIRBAGS REPLACED IMMEDIATELY OR A LOANER CAR. I'VE DRIVEN AN UNSAFE CAR LONG ENOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073276February 16, 2018
AIR BAGS
TAMARA INFLATORS RECEIVED A LETTER FROM FORD MARCH 2017 A BOUT A RECALL HAVE NOT HEARD ANY FROM THEM IN ALMOST A YEAR I AM DRIVING WITH A DEFECTIVE AIR BAGS WHEN WILL THEY HONOR THE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072902February 14, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (BOB WONDRIES FORD, 400 S ATLANTIC BLVD, ALHAMBRA, CA 91801) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072739February 13, 2018
AIR BAGS
THE REPAIR IS NOT AVAILABLE AND HASN'T BEEN FOR A VERY LONG PERIOD OF TIME. THE RANGER PICKUP DRIVERS ARE TOLD TO COME ON DOWN FOR REPAIRS BUT OUR CAR STILL DOES NOT HAVE AVAILABLE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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