Mercury Milan Complaints

2,579 consumer complaints on file.

#11556225November 21, 2023
STEERING
The contact owns a 2011 Mercury Milan. The contact stated while driving 25 MPH, she heard an abnormal sound coming from the front-end of the vehicle, and the contact became aware that the electronic power steering was not functioning properly. The "Service Power Steering Now" and "Service Advance Track" messages were displayed. Additionally, the traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V34000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 186,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556019November 20, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I have a 2010 mercury milan premier thats power steering went out I found out the part has been recalled on the 2011 model but not the 2010 model and it's the same exact part so now the 2011 has been recalled but not the 2010 and I'm out over 600 dollars + to fix it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555123November 14, 2023
STEERING
The contact owns a 2010 Mercury Milan. The contact stated that after restarting the vehicle, the power steering message was displayed. Later, while driving approximately 30 MPH and making a right turn, the steering wheel malfunctioned causing the vehicle to make a sharp right turn nearly causing the driver to lose control of the steering wheel. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549241October 10, 2023
STEERING
The contact owns a 2010 Mercury Milan. The contact stated that while driving approximately 55-60 MPH, the "Service Power Steering" warning light was illuminated. The steering wheel then locked causing the contact to veer off into a ditch on the side of the road. The contact was able to stop the vehicle. The vehicle was towed to their home. The vehicle had not been taken to the dealer, diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546843September 27, 2023
STEERING
The contact owns a 2010 Mercury Milan. The contact stated that at start-up and while driving at various speeds, the power steering assist fault message was displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. The dealer and the manufacturer were both notified of the failure and informed the contact’s husband that there were no recalls on the VIN. An independent mechanic was notified of the failure and the contact was provided an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538300August 14, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed to the floorboard and failed to operate as designed. The contact activated the parking brake and continually pumped the brake pedal, and the vehicle was able to come to a stop. Several unknown warning lights were illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538115August 12, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have a safety recall I did a yr ago at ford dealership in hazelwood at Saint Louis mo I’m reporting them because they never fixed my recall I waited for my part for a while and I believe they never put it on now my ABS is getting worse and I need a recall to be fixed right
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533358July 19, 2023
POWER TRAIN
While I was driving check engine light, service wrench light came on also. The vehicle began to idle surge at stop light and when parked. Throttle response was reduced to minimal operation .Ran the codes code came up P2119 throttle body fault. Once vehicle cools down the light may shut off but does come back on while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530130July 3, 2023
STEERING
The power steering is out and the car is very hard to turn and control. The recall has been confirmed by the dealer but it appears that they cannot fix due to my vin number not showing a recall for the power steering control module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527893June 20, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2007 Mercury Milan. The contact stated that she became aware that the VIN was included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer, where the braking system was flushed with DOT 4 fluid, and a new brake fluid reservoir cap was installed; however, the contact stated while driving 20 MPH, the brake pedal was depressed but went down to the floorboard and failed to respond. There was no warning light illuminated. The contact stated that she engaged the electronic parking brake, and the vehicle stopped. The contact stated that the failure reoccurred while driving, and there was a stopping distance delay. The vehicle was taken to an independent mechanic, where the brakes were replaced; however, the failure persisted. The vehicle was taken back to the independent mechanic, where it was diagnosed that the ABS module had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to the recall. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527715June 19, 2023
SERVICE BRAKES
Power brake failure, brake pedal goes to the floor, vehicle rolls forward and backward while in park, ABS warning and Trac system warning lights are on and also Brake Service warning light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527491June 17, 2023
STEERING, UNKNOWN OR OTHER
While driving the dash displayed Service Power Steering Now & Advance Trac. The car seemed normal until we pullled off the side of the road & turned off the ignition. Restarted & there was not any power assist & the traction control was iit up. It was extremely hard to steer so we had it towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525235June 4, 2023
ELECTRICAL SYSTEM, STEERING
Power steering fault. Steering wheel locks up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524433May 30, 2023
STEERING
The contact owns a 2011 Mercury Milan. The contact stated that while driving approximately 40 MPH, the power steering failed while accelerating to merge onto the highway. The vehicle veered off the roadway. The contact pulled over to avoid a crash. The contact stated that the steering angle sensor fault message was displayed on the instrument panel. The contact had the vehicle towed to the dealer who stated that the power steering failed. The failure was related to NHTSA Campaign Number: 15V340000 (Steering) however, their VIN was not included. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 212,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522849May 19, 2023
STEERING
Steering became hard to steer. Power steering assist failure light on and 75 years old hardly could turn wheel. Many 2010 Milan's are having same problem. I cannot afford the repair. I noticed 2011-2012 Milan's are recalled for a fix not 2010??? Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520742May 6, 2023
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
The wrench light came on in the car and my OBD sensor will not pick up a code on what it could be. I was driving it yesterday to merge onto a highway when suddenly I couldn’t pass 15 mph and was stuck witch cars beeping and zooming around me. I had to shut the car off wait and turn it back on. The amount of complaints I’ve seen about the same exact issue happening to people in the same exact car is ridiculous to not be a recall. I am almost certain it’s a throttle bottle issue. This needs to be looked into and investigated before ford comes across a lawsuit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520416May 4, 2023
STEERING
Periodically I would receive a a steering assist fault. Now my steering is completely out with the same warning. With the steering assist out the vehicle is very hard to steer and dangerous. There is a recall for 2010 Mariner and other ford vehicles but not the mercury with the same system. Also the 2011 Milan has recalls for this issue but want me to pay thousands to repair my 2010 It’s the same system and parts for this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517196April 15, 2023
SERVICE BRAKES
The brake system went completely out. The brake pedal has no pressure and goes all the way to the floor. When looking online there are 197 complaints after reading through the first 9D all of them were about the ABS control module. All other repairs regarding to the brakes have already been made with the problem still not being fixed. there were no warning signs of this happening. The brake switch just went out when driving home one day. This has all been diagnosed by a private mechanic. The only thing left to change or repair is the ABS control module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515561April 5, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
The gas pedal gets stuck at the top when I go to press down on it allowing the car to keep driving when I am trying to stop the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515563April 5, 2023
SERVICE BRAKES
Brakes are failing even after they have been serviced. Unsafe car to drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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