Mercury Milan Complaints

2,579 consumer complaints on file.

#11121872August 23, 2018
AIR BAGS
FORD MOTOR COMPANY SENT ME A LETTER IN MAY 2018 SAYING THEY STILL DO NOT HAVE AIR BAG REPLACEMENTS BUT WOULD GET ME A RENTAL CAR UNTIL THE REPLACEMENTS COME IN. I HAVE CONTACTED DEALERSHIPS AS THEY REQUESTED BUT NO DEALERSHIP CAN FIND A RENTAL COMPANY TO GET ME A CAR FOR THE $44 A DAY THEY ALLOW. I HAVE CONTACTED FORD MOTOR COMPANY MANY MANY TIMES SINCE MAY 30, BY PHONE, EMAIL AND LETTER. THE ONLY THING I HAVE GOTTEN FROM THEM IS A CASE NUMBER AS FOLLOWS: [XXX]. NO HELP IN GETTING A RENTAL CAR. I AM BEYOND FRUSTRATED AND HOPE YOU CAN HELP. [XXX] CAR IS REGISTERED IN MY HUSBANDS NAME [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121894August 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT DID NOT CALL THE DEALER BECAUSE THE RECALL NOTICE STATED THAT THE DEALER WOULD CALL THE CONTACT WHEN PARTS BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121904August 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LATHAM FORD (637 COLUMBIA ST EXT, LATHAM, NY 12110, (518) 785-4161) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *JS THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121936August 23, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VAN BORTEL FORD (71 MARSH RD, EAST ROCHESTER, NY 14445, (585) 586-4415) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121952August 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED WILLIAMS FORD LINCOLN AT 570-888-2366 (LOCATED AT 1538 ELMIRA ST, SAYRE, PA 18840) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WAS ABOUT TO DEPLOY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121964August 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HEMPSTEAD LINCOLN-MERCURY (301 NORTH FRANKLIN STREET, HEMPSTEAD, NEW YORK 11550, (888) 467-7585) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121624August 22, 2018
AIR BAGS, STEERING, UNKNOWN OR OTHER
TAKATA INFLATORS, FUEL TANK MAY CRACK DRIVERS SIDE FLOOR MAY CAUGHT UNDER GAS PEDAL POWER ASSISTED STEERING. RECALL NOTICE # 16S26 NHTS A RECALL 16V-384
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120824August 18, 2018
AIR BAGS
TAKATA RECALL-I CANNOT SELL MY CAR WITH THIS RECALL NOT BEING REPAIRED. I NEED A REMEDY OR REPLACEMENT ASAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120240August 16, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), STEERING
HEADING TO WORK. ADVANCE TRACK MAY. POPS ON. THEN SERVICE POWER STEARING. STEERING WHEEL FELT A LITTLE TIGHT. BUT IT WAS STILL DRIVABLE. MADE IT TO WORK, ONCE SHIFT WAS OVER. I WENT TO BACK OUT AND THE WHEEL WOULDN'T TURN AT ALL. COME TO.FIND OUT THIS HAS BEEN A BIG PROBLEM. ON THE 2010'S. ALL.SEEM.TO.BE HAPPONG WITH AN THE LAST 12-18 MONTHS. ALONG WITH THE PREVIOUS (FURL RANK RECALL, AND THE CURRENT AIR BAG RECALL.) THIS THINGS SHOULD BE TAKEN OFF THE ROAD! THAT'S TOO MANY MAJOR ISSUES. COME ON FORD! I GUESS IT WILL TAKE A BIG ACCIDENT FOR ANYTHING TO REALLY HAPPEN.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120521August 16, 2018
AIR BAGS
TAKATA RECALL -- I WAS NOTIFIED OF THE PASSENGER TAKATA AIR BAG RECALL FROM FORD OVER 2 YEARS AGO. AS OF 8-16-18 MY FORD DEALERSHIP STILL DOES NOT HAVE THE PARTS NEEDED TO RESOLVE THIS SERIOUS RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119796August 14, 2018
SERVICE BRAKES
DRIVING ON A RESIDENTIAL STREET GOING DOWNHILL. BRAKES WERE WORKING FINE UNTIL THE MOMENT THE ABS KICKED IN. IMMEDIATELY AFTER THIS, THE BRAKE PEDAL BECAME EXTREMELY LOW AND THE CAR IS NOW NOT BRAKING RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119392August 11, 2018
SERVICE BRAKES
I WAS DRIVING ON THE HIGHWAY AND HAD TO SLAM ON MY BRAKES TO AVOID ANOTHER CAR THAT CAME INTO MY LANE IMPROPERLY. MY BRAKES ENGAGE PROPERLY AT THAT MOMENT BUT FOR THE REMAINDER OF THE THIRTY MINUTE DRIVE MY BRAKES DIDN'T ENGAGE PROPERLY. THE BRAKE PEDAL REPEATEDLY WENT ALL THE WAY TO THE FLOOR AND WOULD NOT ENGAGE CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119393August 11, 2018
SERVICE BRAKES
TRAVELING ON A TWO LANE ROAD I WAS STOPPED IN HEAVY TRAFFIC FOR A RED LIGHT. WHEN THE LIGHT TURNED GREEN AFTER TRAFFIC BEGAN TO MOVE CONGESTION CAUSED TRAFFIC TO STOP AGAIN. WHEN I PROCEEDED TO BRAKE THE BRAKES DIDN'T ENGAGE UNTIL THE PEDAL WAS COMPLETELY TO THE FLOOR. I PULLED OVER AND PARKED IN A SAFE AREA AND CALLED FOR A RIDE. ONCE THE CAR SAT FOR SEVERAL HOURS IT WAS DRIVEN HOME WITHOUT INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115570August 3, 2018
AIR BAGS
TAKATA RECALL. UNABLE TO HAVE A PASSENGER IN MY FRONT SEAT. I WAS FIRST NOTIFIED DEC 2017 AND AM STILL WAITING. I WANT TO SELL MY CAR BUT I'M SURE THE VALUE WILL BE DECREASED IF A PASSENGER CAN'T SIT IN THE FRONT SEAT. NO ONE CAN TELL ME WHEN THIS WILL BE READY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115597August 3, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
WHEN I WAS DRIVING THE CAR STARTED TO SPUTTER AND WOULD NOT PICK UP SPEED. I TOOK THE CAR TO A MECHANIC WHO RAN A DIAGNOSTIC TEST AND GAVE ME THE CODES TO TAKE TO A FORD DEALERSHIP. THE SENSOR SWITCH FOR BOTH REAR BREAKS WHERE REPLACED. A WEEK LATER SAME THING HAPPENED. IT IS CURRENTLY DOING THE SAME THING. THE BREAK SYSTEM LIGHT IS COMING ON AND THE CONTROL SYSTEM LIGHT. NOBODY SEEMS TO BE ABLE TO FIX IT. I HAVE BEEN DRIVING DOWN THE HIGHWAY, ON PRIVATE STREETS WHEN THE CAR STARTS TO SPUTTER AND I HAVE TO TURN IT OFF AND ON AT LEAST 3 TIMES BEFORE IT WILL PICK UP SPEED AND GO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115273August 2, 2018
AIR BAGS
TAKATA RECALL THE RECALL APPEARS TO BE ONGOING. I PLAN TO MOVE OUT OF STATE REQUIRING ME TO DRIVE LONG DISTANCE WITH A PASSENGER, A PET AND MY BELONGINGS. WITH THE RECALL ON THE PASSENGER AIRBAG, I FEEL UNCOMFORTABLE GOING FORWARD WITH MY MOVE. MY OTHER OPTION IS TO SELL THE CAR, BUT THAT WOULD NOT BE FAIR TO THE BUYER. PLEASE PROVIDE AN ALTERNATE SOLUTION BESIDES A RENTAL CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115068August 1, 2018
POWER TRAIN
ISSUE WITH PCM BEING SHORT CIRCUITED. RESULTING IN HAVING TO REPLACE IGNITION COILS, FUEL INJECTOR AND PCM. VEHICLE WAS IN THE PROCESS OF ACCELERATING, STOPPED ACCELERATING, AND STARTED RUNNING TERRIBLY. KEPT CUTTING OFF AND CHECK ENGINE LIGHT FLASHED AND EVENTUALLY STAYED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114731July 31, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (DOUG HENRY FORD TARBORO, 1901 N MAIN ST, TARBORO, NC 27886, (252) 823-3166) CONFIRMED THAT THE PART WAS UNAVAILABLE AND WAS UNABLE TO VERIFY WHEN THE REMEDY AND PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE DEALER ADVISED THE CONTACT TO WAIT FOR A SECOND NOTICE AND STATED THAT THE PART MAY BECOME AVAILABLE IN MID OCTOBER OF 2018. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114593July 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE ENTIRE DASHBOARD BUBBLED UP AND THE AIR BAGS APPEARED AS IF THEY WOULD DEPLOY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SEEKINS FORD LINCOLN (1625 SEEKINS FORD DR., FAIRBANKS, AK 99701, (907) 459-4000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114274July 28, 2018
AIR BAGS, SERVICE BRAKES
THIS CAR HAS CAUSED NOTHING BUT TEARS AND STRESS. I AM A SINGLE MOTHER AND THIS PURCHASE WAS HUGE FOR ME AND I CAN'T EVEN LOOK AT IT WITHOUT BEING STRESSED. FIRST OFF THE AIRBAGS WERE RECALLED OVER TWO YEARS AGO AND FORD STILL HASN'T RECEIVED PARTS. SO MY DAUGHTER CAN'T EVEN DRIVE IN THE PASSENGER SEAT. SECOND AND THIS IS THE MAJOR PROBLEM IS WHEN I HIT A POTHOLE OR UNEVEN PACING OF STREET THE BREAKS HIT THE FLOOR AS DOES NOT COME TO A COMPLETE STOP. THIS IS TERRIFYING. I WENT THROUGH A STOP SIGN AND MISSED A TURN ANOTHER TIME. ALMOST SLAMMED INTO THE BACK OF A CAR IN FRONT OF ME ALSO. I REPLACED BRAKES AGAIN AND HAD MECHANICS LOOK AT IT TO FIX ONE THING FOR IT TO STILL HAPPEN. I HAVE FLASHBACKS OF THE ACCIDENTS I'VE ALMOST BEEN IN. IT'S JUST MY DAUGHTER AND I AND THIS CAR IS NOT SAFE. HEY FORD, ARE YOU GOING TO PAY MY MY THERAPISTS APPOINTMENTS FOR THE STRESS YOU HAVE THROWN ON ME???? BELOW IT'S ASKING FOR WHEN THIS HAPPENS-IT HAPPENS EVERY MONTH AND I CAN NOT AFFORD TO PUT IN ANY MORE WORK!!!!!!!!! I PURCHASED THIS CAR 11/20/2015 AND IT WAS HAPPENING EVERY FEW MONTHS AND NOW IT'S EVERY OTHER WEEK. THIS CAR IS A DEATH TRAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
1

← Back to Mercury Milan