Mercury Milan Complaints

2,579 consumer complaints on file.

#11142116October 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DUNPHY FORD (LOCATED AT 7700 FRANKFORD AVE, PHILADELPHIA, PA 19136, (215) 624-6700) AND THE MANUFACTURER WERE CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED VEHICLE PASSED INSPECTION, NEW TIRES WERE PUT ON AND BRAKES REPAIRED. CAR DOES NOT START. UPDATED 12/19/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142220October 23, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
MY 2010 MERCURY MILAN WOULD NOT EXCEED 15 MILES PER HOUR AND DID NOT RESPOND TO THE GAS PEDAL. THE ENGINE AND TRANSMISSION LIGHT WERE LIT ON MY DASHBOARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141869October 22, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO JOHN KENNEDY FORD OF PHOENIXVILLE (730 VALLEY FORGE RD, PHOENIXVILLE, PA 19460, (610) 917-8200) WHERE IT WAS DIAGNOSED AND THE HYDRAULIC CONTROL UNIT WAS REPLACED. THE VEHICLE WAS NOT INCLUDED, BUT EXPERIENCED THE SAME FAILURES AS LISTED IN NHTSA ACTION NUMBER: EA18002 (SERVICE BRAKES, AIR). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,489. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141517October 19, 2018
SERVICE BRAKES
BRAKES DO NOT WORK PROPERLY AFTER HARD STOP. SOFT AND SLOW TO STOP. THIS IS EXTREMELY DANGEROUS AS IT HAS HAPPENED TO ME AT LEAST 3 TIMES IN RUSH HOUR TRAFFIC. I REPLACE THE ABS UNIT A YEAR AGO WITH ANOTHER USED OEM ABS UNIT .TODAY AFTER HARD BRAKE STOP AGAIN I'M HAVING THE SAME ISSUE (SOFT AND SLOW TO STOP). I DROVE BACK TO HOME I'M PARKED THE CAR ON MY DRIVEWAY AND I CAN DRIVE THIS CAR TILL TO GET A NEW ABS MODULE. THIS IS MY FIRST AND LAST TIME THAT I'M GOING TO BUY A FORD OR MERCURY CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141166October 18, 2018
SERVICE BRAKES
BRAKE FAILURE: I WAS DRIVING ON INTERSTATE (55 MILES PER HOUR), AND WHEN TRAFFIC STOPPED, I WENT TO PUT ON BRAKES AND MY BRAKES WENT STRAIGHT TO THE FLOOR!! I KEPT HITTING THE BRAKES AND HITTING THE BRAKES AND THEY KEPT GOING TO THE FLOOR. IT WAS A BLESSING THAT I WAS ABLE TO PULL OVER ON THE SIDE OF THE ROAD IN THE OFF LANE TO AVOID HITTING THE CAR IN FRONT OF ME. I HAD TO HAVE MY VEHICLE TOWED TO A BODY SHOP. I WAS INFORMED THAT THE MASTER CYLINDER AND SOME KIND OF PUMP (ASB PUMP) OR SOMETHING WAS BAD. I COULD HAVE RUN IN THE BACK OF A VEHICLE AND SOMEONE (INCLUDING MYSELF) COULD HAVE BEEN INJURED. I HAVE GOOGLED THIS AND THERE ARE OVER 700 COMPLAINTS ON MILAN BRAKES. WHY ISN'T THERE A RECALL ON THESE? !!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141241October 18, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WHILE DRIVING AND AN ABNORMAL SOUND WAS HEARD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO GRAND PRAIRIE FORD (LOCATED AT 701 E PALACE PKWY, GRAND PRAIRIE, TX 75050, (972) 975-9621), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER FOR THE AIR BAG REPLACEMENT. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141014October 17, 2018
AIR BAGS
I RECEIVED MY RECALL NOTICE IN FEBRUARY 2018, IT IS NOW OCTOBER 2018. IS THIS A JOKE? THE NOTICE STATES THAT THIS PROBLEM CAN CAUSE "DEATH". THESES REPLACEMENT PARTS NEED TO BE INSTALLED IN THE RECALL VEHICLES BEFORE FORD INSTALLS THEM IN NEW VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141115October 17, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART WAS NOT AVAILABLE. THE DEALER (TALLAHASSEE FORD LINCOLN, 243 N MAGNOLIA DR, TALLAHASSEE, FL 32301, 850-878-4855) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140357October 15, 2018
AIR BAGS, UNKNOWN OR OTHER
TAKA RECALL AND THROTTLE BODY WHEN DRIVING THE CAR AT NORMAL SPEED THAN I COME TO A STOP THE CAR WILL NOT EXCEL ANY FASTER THAN 2 OR 3 MILES PER HOUR. OR DRIVING ON HWY IT SLOWS DOWN TO THE SPEED OF 2 OR 3 MILES. CANT USE THE SPEED CONTROL BECAUSE IT PUTS IT INTO THE 2 OR 3 MILES. IF YOU STOP AND TURN OFF CAR IT RESETS IT SELF AND RUNS NORMAL TILL IT DOES IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140485October 15, 2018
STEERING
POWER STEERING COMPLETELY STOPPED WORKING WHILE MID TURN ALMOST CAUSED AN ACCIDENT. ANOTHER CAR VEERED OFF THE ROAD TO AVOID. I HAVE DONE RESEARCH AND THIS SEEMS TO BE A TREND WITH THE 2010 MILAN. FOR SOME REASON THE 2011 IS RECALLED BUT NOT 2010. WE HAVE HAD MULTIPLE FORD VEHICLES OVER THE YEARS AND I AM GROSSLY DISSATISFIED THAT THIS ISSUE HAS BEEN REPORTED WITH NO RECALL ACTION THIS IS DANGEROUS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11140037October 12, 2018
AIR BAGS
AIRBAG RECALL; BRANDON FORD, BRANDON FL CONTINUES TO SAY THEY DO NOT HAVE THE PARTS TO FIX THE RECALL. THIS HAS GONE ON FOR OVER A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139479October 10, 2018
AIR BAGS
TAKATA RECALL THE MANUFACTURER IS TAKING TO LONG TO MAKE CORRECTION. I'VE BEEN WAITING FOR MONTHS. BEING TOLD BY DEALERSHIP (GORNO FORD)THEY DO NOT KNOW WHEN PARTS WILL BE MADE AVAILABLE TO MAKE CAR SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133474October 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED LEVITTOWN FORD, LLC AT 516-336-4786 (LOCATED AT 3195 HEMPSTEAD TURNPIKE, LEVITTOWN, NY 11756) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED NO ONE HAS THE PARTS. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' UPDATED 12/06/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133545October 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO HEALEY FORD LINCOLN (LOCATED AT 2528 NY-17M, GOSHEN, NY 10924, (877) 706-3640), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 197,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133271October 4, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (AUTONATION FORD MEMPHIS, 2515 MOUNT MORIAH RD, MEMPHIS, TN 38115, (901) 362-6364) KEPT STATING THAT THEY HAD BEEN UNABLE TO ORDER THE PART AND THAT THE PART WAS NOT AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE DEALER MADE NO MENTION OF A LOANER VEHICLE OPTION. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133321October 4, 2018
AIR BAGS
TAKATA INFLATORS. I RECEIVED A NOTICE ABOUT THIS RECALL MANY MONTHS AGO. I'VE CALLED MY LOCAL DEALERSHIPS TO CHECK FOR A REPAIR AND THEY STILL (AS OF TODAY 10/4/18) TELL ME THAT THEY DO NOT HAVE THE PARTS AVAILABLE AND ARE NOT ABLE TO FIX. I CANNOT BELIEVE I'VE BEEN REQUIRED TO DRIVE AROUND WITH THIS HAZARD FOR SO LONG WHILE FORD HAS NOT BEEN ABLE TO COME UP WITH A SOLUTION. THIS IS NOT ACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132961October 2, 2018
STEERING
MY WIFE WAS LEAVING HER PARKING STALL IN A PARKING GARAGE WHEN THE POWER STEERING QUIT WORKING. SHE WAS ABLE TO STOP BEFORE HITTING ANYTHING. THIS ISSUE IS WELL KNOWN TO OCCUR ON CERTAIN MERCURY MILANS AND FORD FUSIONS. FORD OFFERED TO FIX 2011 AND 2012 CARS BUT NOT 2010'S WHICH HAS THE SAME SYSTEM AND FAULT. I WOULD LIKE FORD TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132312September 29, 2018
SERVICE BRAKES
PLEASE INVESTIGATE THE MILAN / FUSION SOFT BRAKING ISSUE. WITHOUT NOTICE ON A TURN, THE BRAKES GO TO THE FLOOR. THIS HAPPENED IN NOV. 2017 AND JULY 2018. IN NOV. 2017 THE FLUID WAS FLUSH BUT IT REOCCURRED. FORTUNATELY, NO ONE WAS IN FRONT OF ME OR THERE WOULD HAVE BEEN AN ACCIDENT OR FATALITY. THE CAR TOOK AN EXCESSIVE DISTANCE TO STOP. THIS IS A KNOWN PROBLEM THAT FORD MUST CORRECT BEFORE SOMEONE DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132185September 28, 2018
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. WHEN THE CONTACT STARTED THE VEHICLE, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING BECAME INOPERABLE INTERMITTENTLY. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) AT BILL COLD FORD LINCOLN (2119 GREENUP AVE, ASHLAND, KY 41101, 606-329-2120); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS ALREADY SERVICED. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000. *TT CONSUMER STATED POWER STEERING WAS DEFECTIVE. UPDATED 12/11/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131857September 27, 2018
SERVICE BRAKES
UPON BRAKING WHILE DRIVING OVER UNEVEN PAVEMENT OR LOOSE GRAVEL, OR WHILE ACCELERATING THROUGH A TURN, THE ABS [OR TRACTION CONTROL] MALFUNCTIONS CAUSING THE BRAKE PEDAL TO SINK TO THE FLOOR AND THE BRAKING DISTANCE TO BE DRAMATICALLY INCREASE. THIS HAS OCCURRED FOUR TIMES NOW, TWICE WITH MY CHILDREN IN THE CAR, AND THE LAST TIME NEARLY HAD ME GET INTO AN ACCIDENT. WHILE DRIVING ON THE FREEWAY AT 55-60 MPH, THE VEHICLE IN FRONT OF ME HAD TO BRAKE SUDDENLY DUE TO A MERGE IN FRONT OF THEM. I HIT THE BRAKES AS NORMAL, ABOUT 50% PEDAL DEPRESSION, AND THE CAR STARTED BRAKING NORMALLY UNTIL IT PASSED OVER A SMALL PATCH OF LOOSE GRAVEL ON THE FREEWAY, AT WHICH POINT THE PEDAL SANK TO THE GROUND AND THE VEHICLE NO LONGER PROCEEDED TO SLOW DOWN. I HAD TO VEER TO THE LEFT, NEARLY COLLIDING WITH THE CENTER MEDIAN AND ENDED UP PASSING THE CAR IN FRONT OF ME BECAUSE OF THE BRAKING DISTANCE INCREASING. I HAVE HAD THIS ISSUE LOOKED INTO AND EVEN A TECH AT THE LOCAL FORD DEALERSHIP SAYS THAT IT IS A FAULTY ABS HCU (HYDRAULIC CONTROL UNIT), AND THAT THE VALVES STICKING IN THE HCU CAUSE THE PRESSURE TO GO INTO A SEMI-INFINITE LOOP INSTEAD OF EXITING OUT BACK TO THE CALIPERS. THIS CAUSES AROUND 80% OF THE HYDRAULIC PRESSURE TO BE WASTED, AND BRAKING REQUIRES DEPRESSING THE PEDAL NEARLY TO THE FLOOR. THE TECH ADMITTED THAT THERE ARE NEW HCUS AVAILABLE THAT DO NOT HAVE THIS PROBLEM, AND THERE IS A POTENTIAL RECALL PENDING. THE TECH INSTRUCTED ME TO REMOVE THE ABS FUSE AS WELL AS THE ABS PUMP FUSE, WHICH STOPS THE PROBLEM FROM HAPPENING. I HAVE CONFIRMED AFTER 10,000 MILES THAT WITH THE ABS FUSES OUT, THE PROBLEM DOES NOT OCCUR. I HAVE CONTACTED MY ATTORNEY REGARDING THIS ISSUE AND AM WAITING ON SAID POTENTIAL RECALL FOR A REPAIR TO MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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