Mercury Milan Complaints

2,579 consumer complaints on file.

#11204511April 29, 2019
UNKNOWN OR OTHER
DOOR HANDLES BRAKING ON DRIVER/PASSENGER DOORS. HAVING DIFFICULT TIME ROLLING WINDOW UP/DOWN IN DRIVER'S SIDE. CHECKED ONLINE, AND THIS APPEARS TO BE A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204207April 28, 2019
STEERING
I STARTED THE CAR, BACKED UP AND SUDDENLY I HAD NO POWER STEERING. NO WARNINGS JUST UNABLE TO BUDGE THE STEERING WHEEL. CAR IS STILL SITTING AT A RESTAURANT . IF THIS HAPPENED TO ANYONE WHILE DRIVING THERE IS NO WAY THEY COULD CONTROL THIS CAR! THERE IS A RECALL ON THIS ISSUE WITH 2011 MILAN BUT NOT 2010 BUT THERE HAVE BEEN NUMEROUS COMPLAINTS OF THIS ISSUE. SOMEONE IS GOING TO GET HURT OR WORSE IF FORD DOESN'T FIX THIS. THE 1700 PLUS REPAIR IS IMPOSSIBLE FOR MOST OF US!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197283April 19, 2019
STEERING
STEERING COLUMN LOCKS WHILE TURN MAKING IT IMPOSSIBLE TO TURN THE STEERING COLUMN. THERE ARE 168 RECENT COMPLAINTS DESCRIBING A SIMILAR PROBLEM. WITH THE LAST OCCURRENCE, THE CHARGING SYSTEM LIGHT ILLUMINATED ALONG WITH THE ABS LIGHT, TRACTION CONTROL LIGHT. RESTARTED THE CAR SEVERAL TIMES AND COULD NOT STEER AT ALL. PAUSED A FEW MINUTES, RESTARTED THE CAR AND THE STEERING WAS VERY LOOSE AS IF THERE WAS NO STEERING CONTROL. THIS IS VERY DANGEROUS. THERE WAS A RECALL ON MODEL YEAR 2011-2015. NHTSA PLEASE INVESTIGATE AND HOLD THE MANUFACTURER ACCOUNTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197251April 18, 2019
SERVICE BRAKES
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2010 MERCURY MILAN. WHILE DRIVING 30 MPH, THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE DRIVER REAR ENDED ANOTHER VEHICLE. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11195968April 13, 2019
STEERING
WHILE DRIVING THE POWER STEERING HAS WENT OUT SEVERAL TIMES. AT THE TIME THE DASHBOARD INDICATOR WOULD SAY "POWER STEERING ASSIST FAULT" AND SHORTLY AFTER THAT SAY "SERVICE ADVANCETRAC". UPON RESEARCH I HAVE NOTICED THERE HAS A BEEN A RECALL FOR THE 2011-2015 MERCURY MILAN MODELS BUT NOT THE 2010. I HAVE FOUND A TON OF OTHERS WITH MY VEHICLE EXPERIENCING THIS PROBLEM WITH THE MILEAGE RANGING FROM LOW TO HIGH. THIS IS A VERY UNSAFE SITUATION TO EXPERIENCE WITH YOUR FAMILY IN THE VEHICLE AND HAVE THIS HAPPEN. THIS NEEDS TO BE ADDED TO THE OTHER MODEL MILIANS RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195493April 10, 2019
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE FRONT PASSENGER SIDE DOOR HANDLE CRACKED AND DID NOT LOCK THE DOOR. THE CONTACT CALLED HUNTERSVILLE FORD AT 704-875-6547 (LOCATED AT 13825 STATESVILLE RD, HUNTERSVILLE, NC 28078) AND WAS QUOTED A HIGH COST FOR THE REPAIR. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE DOOR HANDLE WAS REPLACED AT AN AFFORDABLE COST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195002April 9, 2019
STEERING
DRIVING AROUND 35 MPH ON A CURVY CITY STREET AND A ERROR MESSAGE TO SERVICE POWER STEERING SOON ALERTED ME. BEFORE I COULD GET A QUARTER OF A MILE DOWN THE ROAD THE SERVICE POWER STEERING NOW MESSAGE APPEARED, WITHIN MINUTES AFTER THAT MY POWER STEERING COMPLETELY LOCKED UP WHILE I WAS DRIVING. HAD TO GET MY CAR TOWED AND THE INDEPENDENT MECHANIC SHOP QUOTED ME UPWARDS UP $1250 FOR THE REPAIR. MY CAR HAS ROUGHLY 84,000 MILES ON IT. IF THEY ARE RECALLING THE 2011 MODEL FOR THIS REPAIR THEN OBVIOUSLY THE 2010 SHOULD BE RECALLED AS WELL IF IT HAS THE SAME MALFUNCTIONS, PARTS AND ASSEMBLIES. THIS IS MY ONLY SOURCE OF TRANSPORTATION AND I CAN'T AFFORD SUCH A COSTLY REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195050April 9, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOLTON FORD (1500 E COLLEGE ST, LAKE CHARLES, LA 70607, (337) 474-0070) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194794April 8, 2019
AIR BAGS, ELECTRICAL SYSTEM
HAD AIR BAG REPLACE APRIL 8 2019 RECALL. BUT AIR BAG ICON STAYS ON. DEALER WHO DID WORK WOULDN'T FIX. SAYING IT'S NOT PART OF RECALL. SO HOW DO I KNOWN THIS NEW AIR BAG WORKING PROPERLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194058April 5, 2019
SERVICE BRAKES
EXTENDED BRAKING. HAD MY ABS HYDRAULIC CONTROL UNIT REPLACED DUE TO THE COMMON BRAKING FAILURE WITH THIS MODEL YEAR. FORD DEALER REPLACED THE PART AND ABOUT 9MONTHS LATER THE PART FAILED AGAIN. BOTH TIMES I WAS TRAVELING AT HIGHWAY SPEEDS AND NARROWLY AVOID WRECKING. REPLACING THE PART DOES NOT FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192824April 1, 2019
SERVICE BRAKES
I WAS DRIVING IN SNOW AND ICE GOING DOWN A HILL WHEN MY ABS ACTIVATED. SUDDENLY THE BRAKE PEDAL HIT THE FLOOR. ONCE THAT HAPPENED IT TOOK TWICE AS LONG TO STOP THE VEHICLE. BROUGHT THE VEHICLE HOME. BLED THE BRAKES, SAME THING PEDAL HIT THE FLOOR. CHANGED THE ABS HYDRAULIC PUMP, BLED THE BRAKES AND USED A SCAN TOOL TO BLEED THE ABS HYDRAULIC PUMP. THEN REBLED THE BRAKES. SAME RESULT PEDAL GOES TO THE FLOOR. THEN CHANGED THE MASTER CYLINDER BLED THE MASTER CYLINDER AND BLED THE BRAKES. SAME RESULT PEDAL HITS THE FLOOR. HOWEVER THIS TIME I HAVE NO BRAKES. I HAVE TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. I HAVE NOT BEEN ABLE TO DRIVE THE VEHICLE ON THE ROAD IN ALMOST 2 MONTHS. I HAVE SPENT ALMOST $1500 DOLLARS AND COUNTLESS HOURS FIXING AND RESEARCHING THIS ISSUE. I HAVE NOTED THAT MANY OTHERS ARE HAVING SIMILAR ISSUES WITH THEIR MILAN'S AND FUSIONS OF SIMILAR YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192912April 1, 2019
AIR BAGS
TAKATA RECALL. THIS IS NOT BEING REMEDIED IN A TIMELY MANNER. THE LETTER FROM FORD MOTOR COMPANY, IN MAY 2018, STATED THAT PARTS WERE ANTICIPATED TO BE AVAILABLE DURING THE SECOND AND THIRD QUARTERS OF 2018. WITH THE FOURTH QUARTER COMING TO A CLOSE, I HAVE BECOME INPATIENT. IT IS VERY INCONVENIENT TO BE UNABLE TO TRANSPORT PASSENGERS SAFELY IN MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192687March 30, 2019
AIR BAGS
TAKATA RECALL THIS IS A COMPLAINT REGARDING THE PASSENGER AIRBAG RECALL THAT HAS YET TO BE REMEDIED SINCE THE FIRST TIME WE WERE NOTIFIED OF THE PROBLEM IN MAY/JUNE 2016. IT IS EXTREMELY INCONVENIENT TO NOT BE ABLE TO UTILIZE THE PASSENGER SEAT DUE TO THE RECALL WARNING. WHY HASN'T ANYTHING BE DONE IN THREE YEARS TO ADDRESS THIS SAFETY ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192129March 28, 2019
STEERING
POWER STEERING HAS FAILED WITH "POWER STEERING FAULT" NOTICE IN DASHBOARD. THIS HAPPENED AS I STARTED THE CAR. I HAVE RESEARCHED THIS AND IT IS COVERED BY A REAL (#15S18) BUT FORD DOES NOT HAVE MY CAR REGISTERED FOR THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192114March 28, 2019
EXTERIOR LIGHTING
WHEN DRIVING IN MOTION PASSENGER REAR BRAKE LIGHT IS ON AT NIGHT AT ALL TIMES....GOT PULLED OVER AND TICKETED. WHEN HOME I COULD NOT RECREATE THE EVENT AT SEVERAL ATTEMPTS TO BRAKE BOTH FORWARD AND BACKWARD WITH THE HEADLIGHTS TURNED ON. CAR HAS ONLY 29,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191991March 27, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD SEVERAL TIMES WITHOUT WARNING WHEN IT WAS DEPRESSED. THE FAILURE CAUSED THE CONTACT TO HAVE TO CONSTANTLY PUMP THE BRAKE PEDAL TO STOP THE VEHICLE. THE BRAKE MASTER CYLINDER WAS REPLACED BY AN INDEPENDENT MECHANIC, BUT THE FAILURE RECURRED SHORTLY AFTER THE REPAIR. THE PART WAS REPLACED AGAIN, BUT THE FAILURE CONTINUED. COURTESY FORD LINCOLN OF ROME (101 US-411, ROME, GA 30161, (706) 235-4453) AND THE MANUFACTURER WERE NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192052March 27, 2019
STEERING
STEERING STOP WORKING WHEN IM DRIVING THANK GOD I DID NOT HAVE AN ACCIDENT YOU CANT TURN THE STEERING UNLESS YOU APPLY STRONG FORCE ON IT THAT WAS THE ONLY WAY TO MOVE THE VEHICLE AWAY FROM THE OTHER DRIVERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191267March 25, 2019
POWER TRAIN, STEERING
THE POWER STEERING LIGHT AND THE POWER TRAIN LIGHT CAME ON. I PULLED THE CAR OVER TO THE SIDE OF THE HIGHWAY, STOPPED THE CAR, TURNED THE CAR OFF AND BACK ON AND THE STEERING WAS GONE. THIS IS THE 3RD TIME THIS HAS HAPPENED OVER THE LIFE OF THE VEHICLE. PREVIOUS TIMES I HAVE TAKEN IT TO THE DEALERSHIP AS THE 2011 MODEL HAS BEEN RECALLED FOR THE SAME ISSUE. THEY HAVE QUOTED ME UPWARDS OF $2000 TO REPAIR. WHEN I DECLINED, THE COMPUTER WAS RESET AND IT WORKED AGAIN. THIS IS THE FIRST TIME THAT THE TRACTION CONTROL SERVICE CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191364March 25, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). LAWRENCEVILLE FORD LINCOLN MERCURY (2920 BRUNSWICK PIKE, LAWRENCEVILLE, NJ) WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191116March 23, 2019
EXTERIOR LIGHTING
RIGHT REAR BRAKE LIGHT DOESN'T WORK AT ALL NOW. HAD BEEN WORKING OFF AND ON FOR SEVERAL MONTHS BUT EVERY TIME I HAD IT LOOKED AT, IT WORKED. NOW COMPLETELY INOP. TOOK CAR TO HAROLD ZIGLER FORD IN ELKHART FOR RECALL 19S01 AND THEY LOOKED AT BRAKE LIGHT AND SAID I NEEDED THE COMPLETE HOUSING REPLACED FOR OVER $400???? LOOKED UP RECALL 14M03 FOR THIS VERY PROBLEM. THIS IS A SAFETY HAZARD AND I NEED IT FIXED UNDER THIS RECALL ASAP. WHY DIDN'T DEALERSHIP OFFER THIS FIX? THANK YOU I. ADVANCE FOR YOUR HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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