Mercury Milan Complaints

2,579 consumer complaints on file.

#11270993October 25, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE FUEL TANK FRACTURED AND LEAKED FUEL. THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT AN INDEPENDENT MECHANIC FOR FOUR WEEKS NOW. THE VEHICLE WAS TAKEN TO LEGACY FORD (413 INDUSTRIAL BLVD, MCDONOUGH, GA 30253, (770) 914-2800) ONE YEAR AGO TO BE REPAIRED PER AN UNKNOWN RECALL. THE DEALER STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE AND DIAGNOSTIC TESTING DID NOT REVEAL A CODE REGARDING A VAPOR LOCK FAILURE THAT MAY HAVE DAMAGED THE FUEL TANK. THE CONTACT BEGAN TO SMELL A FUEL ODOR ON SEPTEMBER 25, 2019 AND SHE NOTICED A HUGE PUDDLE OF FUEL ON THE DRIVEWAY. SHE TOOK THE VEHICLE BACK TO THE DEALER AND WAS SHOWN THE STRESS CRACK ON THE FUEL TANK. THE DEALER ACKNOWLEDGED THAT THE FAILURE WAS FROM THE RECALL REPAIR A YEAR EARLIER; HOWEVER, THEY WOULD HAVE TO CHARGE THE CONTACT FOR THE REPAIRS. THE MANUFACTURER WAS CONTACTED, BUT THE DEALER AND CONTACT HAD NOT HEARD BACK. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270842October 24, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM
THE OWNER OF THIS CAR IS NOT GETTING ANY NOTICES OF RECALLS. I HAVEN'T OWNED THIS CAR SINCE FIRST QUARTER OF 2014. PLEASE NOTIFY FORD THAT THEY NEED TO FIND OUT WHO OWNS THIS CAR NOW. NOTE: I LEASED THIS CAR FROM BLOOMINGTON, MN LINCOLN IN OCT. 2010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270605October 24, 2019
SERVICE BRAKES
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2010 MERCURY MILAN. THE CONTACT STATED THAT AFTER SHIFTING THE VEHICLE FROM PARK INTO DRIVE, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT A BI-DIRECTIONAL SCAN TOOL WAS NEEDED TO BLEED THE BRAKING SYSTEM. ADDITIONALLY, THE BRAKE MASTER CYLINDER AND ABS CONTROL MODULE WERE REPLACED; HOWEVER, THE REPAIRS DID NOT CORRECT THE FAILURE. LAKELAND FORD (1430 W MEMORIAL BLVD, LAKELAND, FL 33815, (863) 682-1100) WAS CONTACTED, BUT WAS UNCOOPERATIVE IN GETTING THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269595October 20, 2019
FUEL/PROPULSION SYSTEM
MY CHECK ENGINE LIGHT CAME ON AND WAS CHECKED AND THE FUEL VAPOR CANISTER PURGE VALVE IS NOT OPERATING PROPERLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269403October 18, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 45 MPH, THE DRIVER CRASHED INTO THE REAR OF A SECOND VEHICLE. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED, BUT THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED AWAY. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER (SELLERS SEXTON FORD, 341 VFW MEMORIAL DR, ST. ROBERTS, MO) WAS NOTIFIED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER AN UNKNOWN TAKATA RECALL. THE FAILURE MILEAGE WAS 170,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11269412October 18, 2019
STRUCTURE:BODY
INSIDE DRIVER DOOR HANDLE BRAKES EASILY DUE TO PLASTIC CONSTRUCTION. HAPPENED ON MY CAR AT 72,000 MILES AND TWICE ON MY SON'S CAR. POTENTIAL HAZARD IN NOT BEING ABLE TO ESCAPE VEHICLE IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268042October 12, 2019
STEERING
WHILE MAKING A RIGHT TURN (LOW SPEED) POWER STEERING CUT OUT. POWER STEERING FAULT WARNING CAME ON IMMEDIATELY. I HAVE NOTED MANY SIMILAR COMPLAINTS FOR THESE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268098October 12, 2019
STEERING
DRIVING AT 50 MPH DASHBOARD SCREEN DISPLAYED POWER STEERING ASSIST FAILURE AND SERVICE ADVANCETRAC WARNINGS, AND POWER STEERING WAS LOST. AFTER CAR WAS TURNED OFF FOR APPROX 4 HOURS, WHEN STARTED DASH DISPLAYED SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC WARNINGS, POWER STEERING WAS NEVER RESTORED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267684October 10, 2019
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 60 MPH, THE STEERING SEIZED AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT FAILED TO RESET. THE CONTACT MANAGED TO DRIVE HOME. THE CONTACT SCHEDULED AN APPOINTMENT WITH BRIGHT BAY LINCOLN (1174 SUNRISE HWY, BAY SHORE, NY 11706, (631) 666-6720) ON OCTOBER 10, 2019. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED ASSISTANCE WITH THE REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 65,003.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267720October 10, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE POWER TRAIN CONTROL MODULE AND OEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A WARRANTY. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 94,796.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265830October 3, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LEFT REAR BRAKE LIGHT. IT WORKS PART OF THE TIME AND THEN IT DOES NOT WORK. STOPPED SEVERAL TIMES FOR IT NOT WORKING, THEN IT WOULD START. NOT THE ENTIRE BRAKE LIGHT IS OUT. PART OF IT STILL LIGHTS UP. THIS HAS BEEN HAPPENING SINCE I BOUGHT THE CAR USED ABOUT 4 YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259098September 30, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED. THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO TWO UNKNOWN DEALERS. THE FIRST DEALER COULD NOT LOCATE A FAILURE. THE SECOND DEALER CLAIMED THERE WAS A TWISTED BRAKE LINE AND CLAIMED TO HAVE REPAIRED THE VEHICLE; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 95,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259002September 30, 2019
STEERING
THE "POWER STEERING ASSIST FAILURE" ALERT CAME ON, I IMMEDIATELY LOST THE ABILITY TO STEER THE VEHICLE. I WAS IN HEAVY TRAFFIC AT THE TIME. I HAD TO TURN THE IGNITION OFF AND RESTART THE CAR TO GAIN STEERING CONTROL AGAIN. THIS HAPPENED A COUPLE OF TIME. I SPENT APPROXIMATELY $1,500 ON REPAIRS. THE VEHICLE AGAIN IS HAVING THE SAME SAME ALERT AND SAME LOSS OF STEERING CONTROL. THERE WAS NOT A RECALL ON THE 2010 MILAN BUT THERE WAS ON 2011 AND OTHER MODELS. THIS IS A VERY DANGEROUS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259031September 30, 2019
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT SHIFT PAST 4 RPMS. ALSO, WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE JERKED AND SHOOK WHILE ACCELERATING. THE CONTACT ALSO STATED THAT THE VEHICLE SHUT OFF WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE CHECK ENGINE, TRACTION CONTROL, AND TRANSMISSION WARNING INDICATORS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH GOSCH FORD HEMET (150 CARRIAGE CIR, HEMET, CA 92545, 951-396-7250) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT INFORMED THE DEALER THAT SHE DISCOVERED MANUFACTURER RECALL NUMBER: 13N03, WHICH WAS A FREE REPAIR FORD OFFERED ITS CUSTOMERS WITH DEFECTIVE THROTTLE BODIES. THE DEALER INFORMED THE CONTACT THAT THEY WERE UNAWARE OF THE RECALL AND REFERRED HER TO THE MANUFACTURER. WHEN THE CONTACT SPOKE WITH THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THEY WERE AWARE OF THIS PARTICULAR RECALL; HOWEVER, HER VEHICLE WAS OUT OF WARRANTY AND WAS NO LONGER ENTITLED TO THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256143September 17, 2019
STEERING
I PUT CAR IN REVERSE TO PULL OUT OF DRIVEWAY AND THE "POWER STEERING ASSIST FAULT WARNING" CAME ON DASHBOARD AND IMMEDIATELY THE STEERING WHEEL WOULD NOT MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256007September 16, 2019
ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT VARIOUS WARNING INDICATORS ILLUMINATED WHEN THE VEHICLE WAS STARTED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255261September 13, 2019
SERVICE BRAKES
WHILE CAR IN MOTION ON BUSY STREET I WENT OVER UNEVEN PAVEMENT AND HIT BRAKES HARDER THAN NOEMAL BECAUSE UNEVEN PAVEMENT SORT IF JUST APPEARED AND BRAKE PEDDLE WENT LOW. COULD NOT STOP ON TIME. HAD TO ROLL TO STOP. BRAKES ONLY RE ENGAGED AFTER I PULLED OFF ROAD PUT CAR IN PARK TURNED CAR OFF FOR 10 MINS THEN RESTARTED AND REVERSED CAR WHILE PUMPING BRAKES. JUST TERRIFYING AND UNSAFE. I CALLED FORD DEALER WHO SAID THEY'LL LOOK AT IT IN 5 DAYS TIME AND MAY NOT BE ABLE TO FIX. GUY COULD NOT HAVE BEEN RUDER. BUT IM TAKING CAR IN AND HOPING IN MEANTIME NOT TO HAVE REPEAT IF DANGEROUS SITUATION. PLEASE ADVISE ANY RECOURSE I HAVE TO PROTECT MYSELF AS CAR OWNER. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254845September 11, 2019
SERVICE BRAKES
AFTER EMERGENCY BRAKING ON THE FREEWAY TO AVOID AN ACCIDENT,ASB ENGAGED, AND EVER SINCE THE BRAKES HAVE TO BE PUSHED ALL THE WAY TO THE END FOR BRAKES TO ENGAGE, PEDAL IS SPONGY AND DESPONDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254176September 9, 2019
SERVICE BRAKES
THE VEHICLE WAS IN MOTION AND BEGINNING TO TURN LEFT. WHILE THE BRAKE PEDAL WAS BEING APPLIED, THE ABS ACTIVATED AND THE CAR DID NOT IMMEDIATELY SLOW, BUT SLOWED WITH ADDITIONAL PRESSURE ON THE BRAKE PEDAL SEVERAL FEET FROM WHERE IT SHOULD HAVE SLOWED BEFORE CONTINUING INTO THE LEFT TURN. SINCE THE INCIDENT, THE BRAKE PEDAL IS NOT AS FIRM WHEN THE BRAKES ARE APPLIED. BRAKE PEDAL IS SPONGY TO THE TOUCH. THE ABILITY TO STOP PRECISELY AT A PARTICULAR POINT WHILE DRIVING HAS BEEN SEVERELY DIMINISHED AND THE BRAKING DISTANCE HAS BEEN INCREASED. I BELIEVE INVESTIGATION EA18-002 DESCRIBES THE PROBLEM THAT I EXPERIENCED WHILE DRIVING THE 2009 MERCURY MILAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254265September 9, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 45 MPH WITH THE BRAKE PEDAL DEPRESSED TO THE FLOORBOARD, THE VEHICLE FAILED TO STOP AND SLOWLY DECREASED IN SPEED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 102,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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