Mercury Milan Complaints

2,579 consumer complaints on file.

#11338654July 10, 2020
AIR BAGS
SHORTLY HAVING THE AIRBAG REPLACED UNDER RECALL, THE AIRBAG WARNING LIGHT BECAME ILLUMINATED. THE DEALER SAID IS WAS NOT RELATED TO THE RECALL WORK AND THE SYSTEM WAS SHOWING FAULT CODES FOR THE CRASH SENSOR, DEPLOYMENT, AND PRETTY MUCH EVERY CIRCUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331830June 30, 2020
SERVICE BRAKES
BRAKE FAILURE WHEN TRYING TO STOP AT ANY SPEED INCLUDING CITY OR HIGHWAY. WHEN PUSHING DOWN ON PEDAL TO SLOW DOWN OR STOP THE PEDAL CONTINUES TO GO DOWN TO FLOOR AND FEELS LIKE BRAKE PEDAL PULSES AND MAKES A ODD NOISE LIKE A GURGLING AND AIR LEAKING AND WHEN PUMPED A FEW TIMES THE PEDAL COMES BACK TO NORMAL AND I DONT THINK IT WOULD STOP IF THE VEHICLE WAS NEEDING TO STOP IN A HURRY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331858June 30, 2020
STRUCTURE:BODY
INTERIOR COMPONENT OF INTERIOR DRIVER'S DOOR HANDLE SNAPPED PREVENTING DRIVER FROM OPENING THE DOOR WHILE INSIDE THE CAR. THIS PLASTIC CONNECTOR BROKE WHEN OPERATOR PLACED STANDARD FORCE ON HANDLE TO OPEN THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331486June 29, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING OVER A SPEED BUMP, SHE DEPRESSED THE BRAKE PEDAL AND THE VEHICLE FAILED TO STOP. THE CONTACT STATED SHE ROLLED TO A STOP. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TIRE SHOP TO HAVE THE BRAKES REPAIRED. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) ON JANUARY 2020 HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED ON 6/25/20220 WHILE DRIVING 10 MPH, WHEN THE VEHICLE IN FRONT OF HER COMPLETELY STOPPED. THE CONTACT STATED SHE DEPRESSED ON THE BRAKE PEDAL BUT THE VEHICLE FAILED TO STOP AND REAR ENDED THE FRONT VEHICLE. AIR BAGS DID NOT DEPLOY. THE CONTACT STATED NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED NO ONE WAS INJURED. THE POLICE WAS CALLED BUT NO REPORT WAS FILED. THE VEHICLE WAS DRIVABLE. THE VEHICLE WAS TAKEN TO AUTONATION FORD ORANGE PARK (7700 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 270-9943) THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE MILEAGE FAILURE WAS APPROXIMATELY 84,000. *BF*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11329420June 17, 2020
STEERING
THE CAR IS MY DAUGHTERS EVERYDAY DRIVER SHE 17 SHE WAS DRIVING HOME FROM WORK WHEN THE SERVICE ADVANCETRAC POWER STEERING NOW LIGHTS COME ON AND AS SOON AS THE CAR IS TURNED OFF AND TURNED BACK ON THE POWER STEERING IS LOST I HAVE SEEN WHERE YOU HAVE RECALLED 2011 AND UP BUT NOT 2010 I'M HERE TO TELL YOU IF MY DAUGHTER WOULD HAVE GOT IN A ACCIDENT AND GOT HURT FROM THIS YOU WOULD HAVE HAD A LAW SUIT ON YOUR HANDS I'M PAYING OUT OF POCKET 2000 TO HAVE THIS FIXED BECAUSE SHE NEEDS A CAR I'M SO ANGRY I AM GOING TO CONTACT A ATTORNEY BECAUSE I THINK THIS IS WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329188June 16, 2020
EXTERIOR LIGHTING
THE PASSENGER SIDE OUTER LED TAILLIGHT HAS FAILED NOW TWICE. QUITE EXPENSIVE TO REPLACE AS YOU HAVE TO BUY A WHOLE NEW ASSEMBLY VS JUST A NEW BULB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328636June 13, 2020
SERVICE BRAKES
BRAKE FLUID LEAKS THROUGH THE ABS MASTER CYLINDER AND YOU HAVE TO PUMP THE BRAKES TO GET IT TO STOP. A ANIMAL RAN OUT IN FRONT OF ME AND I HAD TO PUT ON MY BRAKES HARD TO STOP AND THE PEDAL WENT TO THE FLOOR AND I HAD TO PUMP IT TO GET BRAKES. IT WAS ON A DIRT ROAD. I'VE HAD THE CAR DIAGNOSED BY MY MECHANIC! I HAVE BEEN TO THE FORD DEALERSHIP 3 TIMES AND HAVE A LETTER IN JANUARY STATING THE PROBLEM AND HAVE NOT GOTTEN ANYTHING DONE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328127June 10, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD CAUSING THE STOPPING DISTANCE TO BE EXTENDED. THE CONTACT PUMPED THE BRAKE PEDAL SEVERAL TIMES AND THE VEHICLE OPERATED AS INTENDED. DICK SMITH FORD OF COLUMBIA (7201 GARNERS FERRY RD, COLUMBIA, SC 29209) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKE, HYDRAULIC) HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 251,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327636June 7, 2020
SERVICE BRAKES
SOFT BRAKE PEDAL CAUSING EXTENDED STOPPING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327001June 2, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS BRAKING FUNCTION WITHOUT WARNING. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS TAKEN TO FRED BEANS FORD LOCATED AT 1939 LINCOLN HWY, LANGHORNE, PA 19047, WHERE THE DEALER CONFIRMED THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE CONTACT WAS INFORMED BY THE TECHNICIAN THAT AS PER THE MANUFACTURER, THE PART WAS NOT AVAILABLE. IT WAS SUGGESTED BY THE TECHNICIAN TO THE CONTACT, TO PAY FOR THE PART AND TO BE REIMBURSED IN SIX TO EIGHT WEEKS FOR THE REPAIR. THE CONTACT STATED THAT SHE COULD NOT AFFORD TO PAY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326147May 27, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUNRISE FORD (5435 US-1, FORT PIERCE, FL 34982) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325766May 25, 2020
STRUCTURE:BODY, SERVICE BRAKES
MAY 16,2020 I NOTICE MY BREAKS STOP WORKING.. MAY 18,2020 I WAS BACKING OUT OF A PARKING SPACE WHEN I NOTICE MY BREAKS WEREN'T WORKING AND HAD GOT INTO A CAR ACCIDENT WHICH MESSED MY REAR BUMPER AND TRUNK UP. I DIDN'T REALIZE MY BREAKS WERE HAVING ISSUES UNTIL MAY 22,2020 WHEN THE CAR SAID 'BRAKE FLUID LEVELS LOW' MAY 23RD,2020 I DECIDED TO PURCHASE BRAKE FLUID WHICH IT STILL DIDN'T ATTEMPT TO HOLD ANYTHING. CAR STARTED OUT SUPER LOUD LIKE MY BRAKES AND ROTORS WERE GOING BAD, ONCE THE BRAKE FLUID WAS IN PLACE IT STOPPED THE NOISE BUT DIDN'T STOP THE CAR FROM SAYING LEVEL IS LOW NOR HELPED THE BRAKES.*DT*JB*DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11325393May 21, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325265May 20, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD EXTENDING THE BRAKING DISTANCE. THE PARKING BRAKE WAS USED TO SLOW AND STOP THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO JOHN KENNEDY FORD OF JENKINTOWN (1650 THE FAIRWAY, JENKINTOWN, PA 19046) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE EXPERIENCED COMPLETE BRAKE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 153,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324987May 18, 2020
STEERING
MY 17 YEAR OLD SON WAS DRIVING HIS MERCURY MILAN PREMIER WITH ONLY 96,000 MILES ON THE ROAD WHEN THE STEERING ASSIST FAILURE INDICATOR CAME ON. HE PULLED OVER AND TURNED THE CAR OFF. HE CALLED ME ON THE PHONE AND I INSTRUCTED HIM TO TURN THE CAR BACK ON. AT THAT POINT HE LOST ALL POWER STEERING ON THE CAR. HE IS LUCKY THAT THIS DIDN'T HAPPEN ON THE HIGHWAY OR IN THE WINTER. I DID SOME RESEARCH AND FOUND OUT THAT THIS IS A KNOWN PROBLEM ON THE ELECTRONIC STEERING ASSIST. FORD HAS ISSUED RECALLS ON THE 2011 BUT 2010. THE PART FROM THE DEALER IS 1,155 PLUS THE LABOR WILL COST AROUND 2100 DOLLARS. SHAME ON FORD FOR NOT RECALLING THE 2010! SAFETY SHOULD COME FIRST!! I'M FILING THIS REPORT WITH THE NHTSA AS THIS IS A DANGEROUS FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324834May 16, 2020
SERVICE BRAKES
WHEN THE BRAKE PEDAL IS RELEASED THE CAR DOESN'T MOVE FORWARD OR BACKWARD. THE BRAKES ARE STICKING BETWEEN STOPPED AND GO. THIS PROBLEM ALSO OCCURS WHEN THE CAR IS IN MOTION AND THERE IS SHAKING AND A VIBRATION THAT LITERALLY COMES OUT OF NOWHERE. THE MAIN QUESTION HERE TO BE ANSWERED; IS THE ABS VALVE AND THE HYDRAULIC CONTROL UNIT WORKING PROPERLY? CURRENTLY THE CAR IS NOT COVERED UNDER THE FORD RECALL 19S54. THE RECALL FOR THE ABS HYDRAULIC CONTROL UNIT NEEDS TO BE EXPANDED TO COVER ALL MERCURY MILAN VEHICLES. THE TESTING AND OR REPLACEMENT OF THE HCU IS CRITICAL FOR ALL MILAN OWNERS SAFETY. I WAS TOLD AT MY DEALERSHIP THAT THERE IS NO RECALL AND THE ABS LIGHT ISN'T ON SO THERE ISN'T ANY PROBLEM. I AM GOING TO SEE IF I CAN GET THIS PROBLEM REPAIRED ON MY OWN AFTER DEALING WITH THIS ISSUE FOR THE PAST SIX MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324675May 15, 2020
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHEN DRIVING AT HIGH SPEEDS ON THE FREEWAY THERE IS A JERK IN THE CAR, THE TRIANGLE WARNING LIGHT COMES ON THAT SAYS PULL OVER WHEN SAFE, THE ENGINE SHUTS OFF, AND WE CAN NO LONGER ACCELERATE. WE PULL OVER, TURN OFF THE CAR, AND THEN TURN IT BACK ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324732May 15, 2020
EXTERIOR LIGHTING
L E D MODULE FOR THE REAR BRAKE LIGHTS STAYS ON ALL THE TIME, BRIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323895May 8, 2020
ENGINE, STEERING
WHILE DRIVING THE VEHICLE A WARNING CAME ON STATING POWER ASSIST FAILURE. CAR HAD MANUAL STEERING ONLY. THE FIRST TIME IT HAPPENED IT WENT AWAY WHEN THE CAR WAS RESTARTED. NO SUCH LUCK THIS TIME, WARNING STAYS ON AND NO POWER STEERING. LUCKILY I WAS ON STRAIGHT ROADS BOTH TIMES. I SEE THERE WAS A RECALL ON THIS BUT THE DEALERSHIP SAYS THERE IS NONE??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323057May 2, 2020
SERVICE BRAKES
WHEN YOU RELEASE THE BRAKE PEDAL THE CAR DOESN'T MOVE AS IF THE BRAKES ARE STILL BEING PRESSED. WHEN YOU GENTLY TOUCH THE GAS PEDAL YOU HEAR A NOISE AND THEN THE CAR STARTS MOVING FORWARD SLOWLY. THE CAR ALSO DOES THIS WHILE DRIVING BY APPLYING THE BRAKES OCCASIONALLY WHEN NOT NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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