Mercury Mariner Complaints

1,512 consumer complaints on file.

#10618434August 3, 2014
STEERING
I AM CONCERNED THAT THE PROBLEMS WITH THE ELECTRIC POWER STEERING SYSTEM ARE NOT LIMITED TO A FAULTY TORQUE SENSOR BUT TO THE OVERALL POWER STEERING SYSTEM WHICH MAY CREATE THE POTENTIAL FOR OTHER STEERING EMERGENCIES. AS A RESULT, I AM PROVIDING THE FOLLOWING REPORT SHOULD YOU RECEIVE SIMILAR COMPLAINTS FROM OTHER DRIVERS OF FORD VEHICLES ABOUT WORN PARTS OF THE POWER STEERING COLUMN WHICH AFFECTED DRIVING. WHILE STATIONARY IN A PARKING LOT, AFTER TURNING ON THE IGNITION A SOUND LIKE A QUICK POP OCCURRED. AFTER STARTING TO DRIVE AND TURNING THE STEERING WHEEL TO THE RIGHT, A KNOCKING SOUND SUCH AS THAT OF A SMALL HAMMER HAPPENED SEVERAL TIMES. TURNING THE STEERING WHEEL TO THE LEFT PRODUCED A RUBBING SOUND AND MINOR RESISTANCE. THERE ALSO WAS A CONSTANT SQUEAKING IN THE ROTATION OF THE LEFT FRONT WHEEL WHICH EXISTED PRIOR TO THE ABOVE OCCURRENCE. THESE CONDITIONS CONTINUED TO OCCUR. ON JULY 9, 2014 THE DEALER REPLACED THE 8L8Z-38676-E STEERING SHAFT JOINT CONNECTOR. (I WAS UNAWARE OF RECALL 14S055 AT THE TIME.) ON THE TRIP HOME, THE STEERING WHEEL CONSTANTLY SQUEAKED WHILE TURNING TO THE LEFT. RESPONDING TO THE ELECTRONIC POWER STEERING RECALL 14S055 ON 2008-2011 FORD VEHICLES AND A REMEDY FOR THE SQUEAKING, RETURNED TO THE DEALER ON AUGUST 1, 2014. ELECTRIC STEERING UPGRADE PERFORMED. SQUEAKING SEEMS TO BE REMEDIED BY REPLACING SWAY BARS AND 1 TIE ROD. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618259August 1, 2014
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT, THERE WAS AN ABNORMAL NOISE ON NUMEROUS OCCASIONS. THE CONTACT ALSO STATED THAT THE POWER STEERING WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE TECHNICIAN REPLACED THE STEERING KNUCKLE, UPDATE THE PSCM AND THE IC SOFTWARE BUT THE FAILURE PERSISTED. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. UPDATED 9/18/14*CN UPDATED 2/4/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617987July 31, 2014
ENGINE AND ENGINE COOLING
CAR SUDDENLY WENT INTO LIMP HOME MODE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616299July 25, 2014
AIR BAGS
AIR BAG LIGHT CAME ON AT ERRATIC TIMES. TOOK IT TO FORD DEALER, IT TURNS OUT THE INTERNAL FAULT WITH RESTRAINT CONTROL MODULE. THIS REPAIR WILL COST ALMOST $900 TO REPAIR A SAFETY ITEM THAT IS NOT A WORN PART BUT A ELECTRICAL MODULE THAT DEPLOYS THE AIRBAG. I FIND IT DIFFICULT TO BELIEVE THAT SUCH AN ITEM IS THE OWNERS RESPONSIBILITY. IF IT IS AN ITEM THAT WEARS, YES, MECHANICAL, YES BUT THIS IS A MODULE THAT IS DESIGNED FOR THE EMERGENCY DEPLOYMENT OF THE SAFETY AIRBAGS AND FORD HOLDS NO RESPONSIBILITY FOR THE FAILURE. MILEAGE AND AGE SHOULD NOT COME INTO PLAY ON THIS ISSUE. I PRAY MY FAMILY REMAINS SAFE, I CANNOT AFFORD THIS COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616132July 24, 2014
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAILED CAUSING HER TO LOSE CONTROL OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE CONTACT SUSTAINED UNKNOWN INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10615259July 22, 2014
ELECTRICAL SYSTEM, STEERING:COLUMN
TL* THE CONTACT OWNS A 2005 MERCURY MARINER. THE CONTACT STATED THAT ALL OF THE WARNING LIGHTS TO ILLUMINATED ON THE INSTRUMENT PANEL. IN ADDITION, THE VEHICLE STALLED AND COULD BE RESTARTED HOWEVER THE FAILURE RECURRED TWELVE TIMES. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING AND STATED THAT THE STEERING COLUMN COVER FOR THE IGNITION WAS FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615247July 22, 2014
TIRES, TIRES:TREAD/BELT
I DROVE FROM ATLANTA, GEORGIA TO EL PASO, TEXAS OVER A TWO DAY PERIOD. I WAS NOT SPEEDING AND THERE WERE NO ADVERSE WEATHER CONDITIONS. PREPARING FOR MY RETURN TRIP, I TOOK MY CAR TO GET AN OIL CHANGE. THE MECHANIC DISCOVERED MY TIRE HAD SEVERE TREAD SEPARATION. THE TIRE HAS NOT YET BEEN REPAIRED OR REPLACED, THOUGH THE CAR IS NOW USING A DONUT TIRE IN ITS PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615391July 22, 2014
TIRES, TIRES:SIDEWALL
I WAS DRIVING FROM ATLANTA, GA TO COLUMBIA, SC. ABOUT 2 HOURS INTO THE TRIP, THERE WAS A SUDDEN NOISE AND CLICKING SOUND (LATER DISCOVERED TO BE THE TIRE HITTING THE AXLE). WHEN THE CAR WAS EXAMINED AT A MECHANICS, IT WAS DISCOVERED THAT THE TREAD INTERIOR WALL BEGAN TO SEPARATE. THE PART WAS REPLACED. THE OLD PART IS NO LONGER AVAILABLE, THOUGH THERE ARE PHOTOS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614692July 19, 2014
ENGINE, VEHICLE SPEED CONTROL
ON THE FREEWAY WITH CRUISE CONTROL ON AT 70 MPH IN THE FAST LANE THE MOTOR UNEXPECTEDLY STOPS AND THE "PULL OVER SAFELY LIGHT" CAME ON. THIS CAUSED A VERY DANGEROUS SITUATION CAUSING ME TO MOVE OVER FOUR LANES TO THE SHOULDER OF THE ROAD. AFTER THE VEHICLE WAS COMPLETELY STOPPED AND PUT IN PARK THE MOTOR RESTARTED. OVER THE LAST THREE MONTHS THIS HAS HAPPENED THREE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611341July 17, 2014
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
I WAS DRIVING AT 45MPH WHEN ALL OF A SUDDEN, THE CAR STOP RUNNING. I HAD TO PULL OVER AND CUT THE CAR OFF. I STARTED THE CAR AGAIN AND IT WENT ABOUT ONE MILE BEFORE IT CUT OFF AGAIN. THEN A WRENCH SYMBOL CAME ON THE LEFT SIDE DASH BOARD. I DROVE THE CAR HOME AND IT CUT OFF ON ME THREE TIMES BEFORE I COULD GET IT HOME. I LOOK IN MY CAR BOOK TO SEE WHAT THE WRENCH SYMBOL MEANS AND IT SAYS THAT IT IS THE THROTTLE CONTROL/POWERTRAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611368July 17, 2014
ENGINE, POWER TRAIN, FUEL SYSTEM, GASOLINE
DURING NORMAL DRIVING ON THE HIGHWAY THE ENGINE LOST POWER, THE WRENCH LIGHT ON THE DASH LIT. THE VEHICLE SPUTTERED AND SUDDENLY DECREASED IN SPEED, MAKING FOR HAZARDOUS DRIVING CONDITIONS. I MOVED TO THE SIDE OF THE 4 LANE HIGHWAY AND INTO THE BREAKDOWN LANE. I PLACED THE VEHICLE IN PARK, THE ENGINE IDLED ROUGHLY. I TURNED OFF AND RESTARTED THE CAR AND THE SYMPTOMS WERE GONE. A WEEK LATER THE SAME TROUBLE RETURNED. PLEASE PRESS FMC TO RESOLVE AT NO-COST TO CONSUMER THE OBVIOUS AND DANGEROUS MANUFACTURE DEFECT WITH A RECALL ON THE AFFECTED PARTS/SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610770July 15, 2014
ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHEN RAINING, WATER ENTERED THE VEHICLE THROUGH THE WINDSHIELD. AS A RESULT, THE FRONT DRIVER AND PASSENGER SIDE WOULD GET WET AND CAUSED THE INSTRUMENT PANEL TO FAIL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,400. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610842July 15, 2014
ENGINE, POWER TRAIN
WAS GOING HOME FROM WORK, ABOUT 20 MPH, CAR SPUTTERED AND STOPPED ACCELERATING ON RAMP, ENGINE AND WRENCH LIGHT CAME ON. THIS HAD HAPPENED BEFORE SO I KNEW TO TURN THE CAR OFF AND BACK ON TO GET MY CAR TO WORK AGAIN. BUT ALAS, I AM DRIVING AT ABOUT 30 MPG FOR ONLY 2 MINUTES AND IT HAPPENS AGAIN! I WAS AGAIN ON ANOTHER RAMP, COMPLETELY BLOCKING TRAFFIC. THANK GOD I WAS NOT YET ON I-95 GOING AT A HIGH SPEED, OR EVEN WORSE WITH MY CHILD IN THE CAR. IF I EVER GET IN AN ACCIDENT WITH MY CHILD AND WE ARE INJURED BECAUSE OF THIS, MY FAMILY WILL SUE THE HECK OUT OF FORD. HAS TO CALL MY HUSBAND TO DRIVE THE CAR TO THE DEALER AFTER I PULLED OFF THE ROAD, I WAS SHAKING TOO BAD TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610456July 14, 2014
ENGINE, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
PCM, "STOP SAFELY NOW" & SHUT-DOWN PROBLEM AND I HAVE A RED TRIANGLE ILLUMINATED ON THE CLUSTER ACCOMPANIED BY AN AUDIBLE CHIME. IN ADDITION, THE MESSAGE CENTER WILL INDICATE "STOP SAFELY NOW" AND THE POWERTRAIN CONTROL MODULE WILL COMMAND THE VEHICLE TO SHUT DOWN. THIS IS WHERE EVER YOU ARE AND IT HAPPENS REALLY QUICKLY IT IS FOR SURE A SAFETY HAZARD.... I DON'T UNDERSTAND WHY THIS HAS NOT BEEN RECALLED, SINCE SO MANY HAVE REPORTED THE SAME PROBLEMS THROUGHOUT THE YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609764July 11, 2014
ENGINE, ELECTRICAL SYSTEM
THE CAR SHUTS OFF WITHOUT WARNING ON THE HIGHWAY AT SPEED CAUSING FEAR, DANGER AND A POTENTIAL FOR DISASTER. STILL DOING THIS MOST RECENT INCIDENT WAS JUNE 25, 2014. FORD REFUSES TO DO ANYTHING ABOUT THIS RECURRING PROBLEM I HAVE, AS DO MAY OTHER OWNERS OF FORD HYBRID VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609330July 9, 2014
ELECTRICAL SYSTEM, STEERING
DECEMBER, 2013, I WAS EXITING PARKING LOT ONTO A MAIN STREET THAT HAD 2 LANES OF ONCOMING TRAFFIC. HALFWAY INTO THE STREET, LOST POWER STEERING BUT WAS ABLE TO DRIFT TO SIDE OF ROAD. JANUARY, 2014 CAR WOULD NOT GO OVER 25 MILES PER HOUR, LOST POWER STEERING. FORTUNATELY I WAS NEAR THE GARAGE THAT DOES MY REPAIRS, OIL CHANGES, ETC.. MARCH, 2014, STEERING WHEEL LOCKED, NO POWER STEERING, HAD TO WAIT ABOUT A HALF HOUR UNTIL POWER STEERING RETURNED...KEPT TURNING CAR OFF AND ON EVERY 10 MINUTES. CONTACTED FORD CUSTOMER SERVICE 3 TIMES BY EMAIL (JAN-MAR). MY LAST 3 CARS HAVE BEEN FORD PRODUCTS BUT APPARENTLY BRAND LOYALTY IS NOT VALUED. REPLIES WERE--SORRY YOU ARE HAVING ISSUES-NO FOLLOW UP FROM FORD EVEN WHEN HEY KNEW THEY WERE ISSUING A POWER STEERING RECALL AS OF APRIL-MAY, 2014. I PAID $2,500 IN REPAIRS FROM DEC'13-MAR'14. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608718July 7, 2014
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
I WAS DRIVING MY '07 MARINER HYBRID ON THE NJ TURNPIKE AT FREEWAY SPEEDS WHEN THE RED TRIANGLE & MESSAGE "STOP SAFELY NOW" APPEARED ON THE DASH. THE PROPULSION SYSTEM STOPPED AND I WAS ABLE TO NAVIGATE OFF TO THE SHOULDER AND BRING THE VEHICLE TO A SAFE STOP. HAVING AN IMMEDIATE LOSS OF POWER WHILE TRAVELING ON THE TURNPIKE WAS VERY SCARY AND I FELT UNSAFE KNOWING THAT I DIDN'T HAVE ANY OPTIONS BUT TO EXIT THE FREEWAY IMMEDIATELY. THIS COULD HAVE RESULTED IN AN ACCIDENT. AFTER LETTING THE SYSTEM SIT FOR ABOUT 20-MINUTES I STARTED THE VEHICLE AND RESUMED MY TRAVEL. SAME ERROR MESSAGE AND LOSS OF PROPULSION HAPPENED AGAIN, AND THIS TIME I NAVIGATED THE HYBRID TO A FORD DEALER IN NJ. IT'S VERY SCARY TO BE TRAVELING AT HIGHWAY SPEEDS AND THEN A SECOND LATER NOT HAVE ANY PROPULSION. THIS COULD BE HANDLED MUCH BETTER AND I RECOMMEND THE ENGINE CONTINUE TO PERFORM SO THAT I CAN SAFELY EXIT THE FREEWAY WITH MORE TIME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608499July 7, 2014
ENGINE
I WAS DRIVING AND THE ENGINE CUT OUT ON ME AND I HAD TO PULL OVER IT WOULDN'T TAKE ANY GAS WHEN I PULLED OVER AND STOPPED I SHUT THE ENGINE OFF AND TURNED IT BACK ON I RAN RUFF I SHUT IT OFF AGAIN AND TURNED IT BACK ON THEN IT RAN FINE. THEN ABOUT 3 HOURS LATER IT DID THE SAME THING AGAIN. I AM AFRAID TO GO ON THE HIGHWAY WITH THIS VEHICLE WHAT IF I AM IN THE HIGH SPEED LANE AND THIS HAPPENS I HAVE ONLY HAD THE VEHICLE 3 MONTHS I BOUGHT IT FROM RODMAN FORD IN FOXBORO MASSACHUSETTS. THANK YOU [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608427July 6, 2014
ELECTRICAL SYSTEM
P2112 THROTTLE STUCK. REMOVED THROTTLE BODY 7-2-14 CLEANED CARBON/OIL RESIDUE RESULTING FROM PCV RECURC, AND REINSTALLED THROTTLE BODY, CLEARED CODES. DRIVING 7-6-14 SAME SYMPTOMS (MIL P2112 AND LIMP HOME IDLE ONLY) WHILE IN TRAFFIC. IDLED OUT OF TRAFFIC, SHUT ENGINE OFF, KEY ON ENGINE OFF REPEATEDLY TAPPED THROTTLE PEDAL TO WORK THROTTLE BODY MOTOR AND PLATE. CLEARED CODES, DROVE HOME, PULLED THROTTLE BODY. STILL CLEAN WITH NO CARBON/RESIDUE OR OTHER SIGNS OF MATERIAL THAT WOULD OBSTRUCT THROTTLE VALVE MOVEMENT. SOURCING NEW THROTTLE BODY NOW. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606077June 26, 2014
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS DRIVING DOWN THE HIGHWAY ON MY AFTERNOON COMMUTE HOME WITH MY 3 YR OLD DAUGHTER IN THE BACK SEAT AND MY VEHICLE LOST POWER AND THE CHECK ENGINE LIGHT AND A WRENCH LIGHT CAME ON AND IT WOULD NOT GO ABOVE 25 MPH. I ALMOST GOT HIT IN THE REAR OF MY VEHICLE CAUSE I WAS NOT EXPECTING THIS TO HAPPEN BY ANY MEANS, BUT I WAS ABLE TO COAST OFF THE HIGHWAY AND SHUT THE ENGINE DOWN FOR A FEW MINUTES AND RESTARTED IT DROVE ABOUT 5 MILES AND IT DID IT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mariner